Redaction issues
I have a document that was redacted using Acrobat. I am told the redactions can be removed using Reader. Can this be done with the free version, or do I need to pay for a version of Reader that will do this?
Redactions cannot be removed by anything. That's the whole point.
If they aren't actually redactions (some people don't know what they are doing and draw boxes over information instead of redacting), they can be removed by Acrobat.
Similar Messages
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Redaction issue - retaining red boxes on original documents
We have recently upgraded to Adobe XI. When using the redaction feature, previous versions of Adobe allowed viewing the suggested redaction boxes on the original document after redaction is applied and becomes a fully redacted black boxed document. It is necessary for us to see these red box suggestions on the original document. Is there a setting that I’ve failed to activate in preferences or properties? Or is this just not an option through the redaction feature any more?
Hi Cubbie ,
Thank You for posting on the forums. Kindly attach the screenshot of what are trying to explain for a better understanding of the issue.
Thanks,
Vikrantt Singh -
Redaction issues-report crashes
Hello
First time user of this forum, hope someone can assist. Please and thank you in advance.
I created a PDF report consisting of number of files that were combined through Adobe Acrobat XI Pro. Some of the combined files were screen shots from websites (social media, directories etc). those website screen shots were captured using "print to pdf". I combined all the files together and I made those screen shots my bookmarks. After marking various pages for redacting I pressed "apply redactions" which resulted in "Adobe Acrobat has stopped working - close program". I attempted different approaches by first going to 'remove hidden information' tab and checking off different combinations of applicable tabs and none of those attempts were successful. Need to redact sections of the report, can anyone please assist ?Hi,
Are you still experiencing this issue.
If yes, you may send me the file i would like to test at my end. You may upload the file either on Google drive, drop box and send me the link to download using private message. How Do I Send Private Message | Adobe Community
Regards,
Ajlan Huda -
FYI - I am using Acrobat X Pro v 10.1.13
If I convert a MS Word Document to a PDF file the Redaction works fine without affecting the rest of the document.
The problem I am describing below only seems to happen on documents that have been scanned to PDF from my Lanier Copier/Printer/Scanner/Fax machine MP C3502. I purchased the Adobe PDF software for the machine so that I could scan from the machine directly to my computers. The scan arrives onto both of my computers, no problem. I can open them and print them with no problems. Both Computers have Acrobat Pro X software on them.
Here is what I do:
1. I receive an Invoice in the mail
2. I scan it at 600dpi from my Lanier machine to my computers
3. I open the scanned PDF doc on my computer
4.I select Save As and give the doc a name
5. I open the Tools and go to Protection
6. I select Mark for Redaction
7. I select the area I want Redacted
8. I Apply Redaction
9. I answer, Yes to the pop up window asking me if I want to Apply the Redaction
10. Another pop up window confirms the Redaction is successful
11. At this point I can see that the Redaction had occurred however the rest of the document appears washed out and I cannot read any other information on the document. Thing such as bar codes or header in color all seem to be fine but all the type is washed out and unreadable. I normally use Black for my redaction color however I have tried using other colors and I get the same effect.
When I first installed the Acrobat Pro X software a few years ago I never had any problems, I recently began updating the Acrobat software a few months ago and now I have this problem,
I would appreciate any help.
Thank you,
BG10Hi BG10,
Could you please try redacting any other PDF to check if the same issue comes.
Also, try using 'Print to PDF' option to your document and then apply redaction.
Hope to hear from you.
Regards,
Anubha -
Redaction issue beyond the selected area
FYI - I am using Acrobat X Pro v 10.1.13
If I convert a MS Word Document to a PDF file the Redaction works fine without affecting the rest of the document.
The problem I am describing below only seems to happen on documents that have been scanned to PDF from my Lanier Copier/Printer/Scanner/Fax machine MP C3502. I purchased the Adobe PDF software for the machine so that I could scan from the machine directly to my computers. The scan arrives onto both of my computers, no problem. I can open them and print them with no problems. Both Computers have Acrobat Pro X software on them.
Here is what I do:
1. I receive an Invoice in the mail
2. I scan it at 600dpi from my Lanier machine to my computers
3. I open the scanned PDF doc on my computer
4.I select Save As and give the doc a name
5. I open the Tools and go to Protection
6. I select Mark for Redaction
7. I select the area I want Redacted
8. I Apply Redaction
9. I answer, Yes to the pop up window asking me if I want to Apply the Redaction
10. Another pop up window confirms the Redaction is successful
11. At this point I can see that the Redaction had occurred however the rest of the document appears washed out and I cannot read any other information on the document. Thing such as bar codes or header in color all seem to be fine but all the type is washed out and unreadable. I normally use Black for my redaction color however I have tried using other colors and I get the same effect.
When I first installed the Acrobat Pro X software a few years ago I never had any problems, I recently began updating the Acrobat software a few months ago and now I have this problem,
I would appreciate any help.
Thank you,
BG10Basically you're asking in the wrong forum.
You'll want the Acrobat user-2-user forum at:
Acrobat
Be well... -
Strange redaction issue with no color fill for redacted area
I have it set for No Color in the redacted area fill color. When I mark my redaction, choose apply redaction, the selected area is still shown. When I save the file, exit, and then re-open, the redaction is gone like it is supposed to. Now if I choose a redacted area fill color, mark my redaction and then apply, the color fill area works. I have to redact many pages daily, and having to save and reopen to verify my work is very time consuming. The weird thing is that it doesn't happen to every document that I'm working on. I'm using Adobe 11.0.07. Any solution greatly appreciated! Thanks.
That makes sense. I guess the documents i was having trouble with were all scanned documents. I never had troubles with any documents that haven't been scanned. But on some parts of those scanned documents, which is all white background, the no color fill works, and some spots it doesn't. I thought maybe you could see spots where it fills in white. I will just use the white back ground. Thanks.
-
Redaction Issue Acrobat 9 vs XI
We are in the midst of upgrading our acrobat from 9 to XI.
We've done lots of redacting in 9 but at times we need to edit the redaction code or the overlay text. When we do that in Acrobat XI it does not keep the Outline Color of red but changes it to blank. When I look at the redaction code before I make the change in XI I can see that it doesn't have a outline color which is why when I edit it it doesn't have one after.
How can I ensure the outline color statys from what was in 9 in XI without having the users change the properties for each change they need to make.
Thanks,
TylerThanks for getting back to me.
The problem isn't creating redaction's in XI its editing the redaction's in XI that were created in 9.
For instance we are needing to change the Overlay Text and the easy simple way is right clicking on it and picking the right overlay text. When you do that though it's making the outline color nothing and you cannot tell you have a redaction there and now someone else might attempt to create another one over the same text. Now you can right click on that box and then change it but that's a waste of time if I'm changing 50 redact boxes in a document.
Even just right clicking on that redaction will make me lose the Outline Color. -
After applying redaction, diagonal lines appear from all of the redacted areas down to the lower left-hand corner of the screen. How do I remove these lines?
Does this happen on all your redaction marks? If so, can you post a link to an example on some non-sensitive information?
-
I am attempting to redact a large pdf file. When I open the file, it has a bar across the top with the message "please fill out the following form". I can mark redactions, but when I attempt to apply them I get a message saying, "In order to proceed Digital Signatures must be removed and the document must be fully authorized. Do you want to make these changes and continue?" I click "ok". Then I get a message saying, "an internal error occurred." How do I get around this problem?
You cannot redact a signed document. This is because one of the things signatures guarantee is access to the OLDER document (i.e. there will be an unredacted copy in there).
In general you cannot remove signatures, but sometimes you can. Look under the Signatures tab (right click on left vertical bar if there isn't one) to see if it is removable. -
Hi, how can i apply to a redaction policy to multiple user for example the code below
DBMS_REDACT.ADD_POLICY(
object_schema => 'TEST1',
object_name => 'redacttest',
column_name => 'credit_card',
column_description => 'credit card column redact',
policy_name => 'redact_test_credit_comm',
policy_description => 'Partially redacts the credit_card column',
function_type => DBMS_REDACT.PARTIAL,
function_parameters => '9,1,6',
expression => 'SYS_CONTEXT(''USERENV'',''SESSION_USER'') = ''TEST2''');
As the code i can only apply the policy to user TEST2, how can i apply this policy to user TEST2, TEST3, TEST4, TEST5...... so on
ThanksDBMS_REDACT.ADD_POLICY(
object_schema => 'TEST1',
object_name => 'redacttest',
column_name => 'credit_card',
column_description => 'credit card column redact',
policy_name => 'redact_test_credit_comm',
policy_description => 'Partially redacts the credit_card column',
function_type => DBMS_REDACT.PARTIAL,
function_parameters => '9,1,6',
expression => 'SYS_CONTEXT(''USERENV'',''SESSION_USER'') in (''TEST2'',''TEST3'')'); -
Another Mavericks Random Restart issue...
I've seen lots of discussions about these issues, but nothing definitive that will simply fix our problems. For the last month I've been trying the various suggestions offered on these forums: turning off the Energy Saver stuff, auto logging in, etc, but still having intermittent random restart issues.
I called Apple this morning and went through these trouble shooting steps with their tech:
1) Reboot to Recovery Mode (cmd-r)
2) Disk First Aid to repair (success)
3) Disk First Aid to Verify Disk (no trouble found. Verified)
30 minutes after hanging up the phone, BAM. Random restart again. Seems like I'm always pressing a keyboard key or mouse clicking when this happens. No matter if it's the trackpad, the wireless Apple Mouse, a USB mouse, the built in keyboard, or my external Matias keyboard.
My next step is to appeal to the gear heads here for any assistance they can offer. Thanks in advance for any input you can provide. Here's my EtreCheck report and latest panic report:
Fri Mar 14 13:47:54 2014
panic(cpu 1 caller 0xffffff7f8626ffb0): "GPU Panic: [<None>] 5 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff80fc329000 0x0a5480a2, D0, P3/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.35/src/Apple MuxControl/kext/GPUPanic.cpp:127
Backtrace (CPU 1), Frame : Return Address
0xffffff80f42b2d50 : 0xffffff8003e22fa9
0xffffff80f42b2dd0 : 0xffffff7f8626ffb0
0xffffff80f42b2ea0 : 0xffffff7f84aadeab
0xffffff80f42b2f60 : 0xffffff7f84b7749a
0xffffff80f42b2fa0 : 0xffffff7f84b7750a
0xffffff80f42b3010 : 0xffffff7f84df6056
0xffffff80f42b3140 : 0xffffff7f84b9ab39
0xffffff80f42b3160 : 0xffffff7f84ab48fd
0xffffff80f42b3210 : 0xffffff7f84ab2408
0xffffff80f42b3410 : 0xffffff7f84ab3d57
0xffffff80f42b34e0 : 0xffffff7f85903e1d
0xffffff80f42b3660 : 0xffffff7f85903823
0xffffff80f42b3670 : 0xffffff7f858c8af0
0xffffff80f42b3680 : 0xffffff7f858c8b65
0xffffff80f42b3690 : 0xffffff7f858aa931
0xffffff80f42b36d0 : 0xffffff7f858acea5
0xffffff80f42b3700 : 0xffffff7f858fd970
0xffffff80f42b3780 : 0xffffff7f858e5ae0
0xffffff80f42b37e0 : 0xffffff7f858e63da
0xffffff80f42b3830 : 0xffffff7f858e68c0
0xffffff80f42b38a0 : 0xffffff7f858e6fc8
0xffffff80f42b38e0 : 0xffffff7f858b3fea
0xffffff80f42b3a60 : 0xffffff7f858e3940
0xffffff80f42b3b20 : 0xffffff7f858b2ad9
0xffffff80f42b3b70 : 0xffffff80042cc7b6
0xffffff80f42b3b90 : 0xffffff80042cddb1
0xffffff80f42b3bf0 : 0xffffff80042cb81f
0xffffff80f42b3d40 : 0xffffff8003eb6558
0xffffff80f42b3e50 : 0xffffff8003e26bf1
0xffffff80f42b3e80 : 0xffffff8003e139f5
0xffffff80f42b3ef0 : 0xffffff8003e1e043
0xffffff80f42b3f70 : 0xffffff8003ec976d
0xffffff80f42b3fb0 : 0xffffff8003ef3b46
Kernel Extensions in backtrace:
com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[80472F2E-D31D-32C4-88BA-2EB3D63 C159F]@0xffffff7f84a5e000->0xffffff7f84cc6fff
dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f844bb000
dependency: com.apple.iokit.IONDRVSupport(2.4.1)[999E29DA-D513-3544-89D1-9885B728A098]@0xff ffff7f84a4e000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[4421462D-2B1F-3540-8EEA-9DFCB0565E39]@0 xffffff7f84a0b000
com.apple.driver.AppleMuxControl(3.4.35)[1BFF66C1-65E4-3BB3-9DEE-B61C3137019B]@ 0xffffff7f86262000->0xffffff7f86274fff
dependency: com.apple.driver.AppleGraphicsControl(3.4.35)[09897896-ACBD-36B5-B1D4-0CCC4000E 3B3]@0xffffff7f8625a000
dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7f84809000
dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f844bb000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[4421462D-2B1F-3540-8EEA-9DFCB0565E39]@0 xffffff7f84a0b000
dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[E04639C5-D734-3AB3-A682-FE66694C66 53]@0xffffff7f8625d000
com.apple.nvidia.classic.NVDANV50HalTesla(8.2.4)[B0E6AAA7-E970-3D81-8B43-145D56 A3A4AC]@0xffffff7f84cd1000->0xffffff7f84f7afff
dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[80472F2E-D31D-32C4-88BA-2EB3D63 C159F]@0xffffff7f84a5e000
dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f844bb000
com.apple.GeForceTesla(8.2.4)[B6C71E9A-E304-354B-80AD-C69C9032D367]@0xffffff7f8 58a1000->0xffffff7f8596bfff
dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f844bb000
dependency: com.apple.iokit.IONDRVSupport(2.4.1)[999E29DA-D513-3544-89D1-9885B728A098]@0xff ffff7f84a4e000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[4421462D-2B1F-3540-8EEA-9DFCB0565E39]@0 xffffff7f84a0b000
dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[80472F2E-D31D-32C4-88BA-2EB3D63 C159F]@0xffffff7f84a5e000
BSD process name corresponding to current thread: WindowServer
Mac OS version:
13C64
Kernel version:
Darwin Kernel Version 13.1.0: Thu Jan 16 19:40:37 PST 2014; root:xnu-2422.90.20~2/RELEASE_X86_64
Kernel UUID: 9FEA8EDC-B629-3ED2-A1A3-6521A1885953
Kernel slide: 0x0000000003c00000
Kernel text base: 0xffffff8003e00000
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 6346914490186
last loaded kext at 2093957006128: com.apple.driver.AppleIntelMCEReporter 104 (addr 0xffffff7f86379000, size 49152)
last unloaded kext at 2198032337307: com.apple.driver.AppleIntelMCEReporter 104 (addr 0xffffff7f86379000, size 32768)
loaded kexts:
com.quark.driver.Tether64 1.1.0d3
com.iospirit.driver.rbiokithelper 1.24
com.logmein.driver.LogMeInSoundDriver 1.0.3
com.honestech.htvad 1
com.squirrels.driver.AirParrotSpeakers 1.8
at.obdev.nke.LittleSnitch 4052
com.oxsemi.driver.OxsemiDeviceType00 1.28.13
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AppleBluetoothMultitouch 80.14
com.apple.driver.AGPM 100.14.15
com.apple.driver.AudioAUUC 1.60
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOBluetoothSerialManager 4.2.3f10
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleMikeyDriver 2.6.0f1
com.apple.driver.AppleHDA 2.6.0f1
com.apple.driver.AppleIRController 4000
com.apple.GeForceTesla 8.2.4
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleIntelHDGraphics 8.2.4
com.apple.driver.AppleIntelHDGraphicsFB 8.2.4
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleMuxControl 3.4.35
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.driver.AppleMCCSControl 1.1.12
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.3f10
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.SMCMotionSensor 3.0.4d1
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.driver.AppleUSBCardReader 3.4.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.iokit.SCSITaskUserClient 3.6.6
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.5.1
com.apple.driver.AppleUSBHub 666.4.0
com.apple.driver.AirPort.Brcm4331 700.20.22
com.apple.iokit.AppleBCM5701Ethernet 3.8.1b2
com.apple.driver.AppleAHCIPort 3.0.0
com.apple.driver.AppleFWOHCI 4.9.9
com.apple.driver.AppleUSBEHCI 660.4.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 216.0.0
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleIntelCPUPowerManagement 216.0.0
com.apple.driver.IOBluetoothHIDDriver 4.2.3f10
com.apple.driver.AppleMultitouchDriver 245.13
com.apple.AppleGraphicsDeviceControl 3.4.35
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.driver.DspFuncLib 2.6.0f1
com.apple.vecLib.kext 1.0.0
com.apple.nvidia.classic.NVDANV50HalTesla 8.2.4
com.apple.iokit.IOFireWireIP 2.2.6
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.iokit.IOSurface 91
com.apple.iokit.IOBluetoothFamily 4.2.3f10
com.apple.iokit.IOAudioFamily 1.9.5fc2
com.apple.kext.OSvKernDSPLib 1.14
com.apple.driver.AppleGraphicsControl 3.4.35
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.nvidia.classic.NVDAResmanTesla 8.2.4
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.3f10
com.apple.driver.AppleHDAController 2.6.0f1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.iokit.IOHDAFamily 2.6.0f1
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.7.0d10
com.apple.driver.AppleSMC 3.1.8
com.apple.driver.AppleUSBMultitouch 240.9
com.apple.iokit.IOUSBHIDDriver 660.4.0
com.apple.iokit.IOUSBMassStorageClass 3.6.0
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 656.4.1
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.6
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.6
com.apple.iokit.IOAHCISerialATAPI 2.6.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6
com.apple.iokit.IO80211Family 630.35
com.apple.iokit.IOUSBUserClient 660.4.2
com.apple.iokit.IOEthernetAVBController 1.0.3b4
com.apple.driver.mDNSOffloadUserClient 1.0.1b5
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOAHCIFamily 2.6.5
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IOUSBFamily 675.4.0
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.11
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 23
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0
=========================
Hardware Information:
MacBook Pro (15-inch, Mid 2010)
MacBook Pro - model: MacBookPro6,2
1 2.53 GHz Intel Core i5 CPU: 2 cores
8 GB RAM
Video Information:
Intel HD Graphics - VRAM: 288 MB
NVIDIA GeForce GT 330M - VRAM: 256 MB
System Software:
OS X 10.9.2 (13C64) - Uptime: 0 days 0:13:4
Disk Information:
Hitachi HTS541010A9E680 disk0 : (1 TB)
EFI (disk0s1) <not mounted>: 209.7 MB
1TBHD (disk0s2) / [Startup]: 999.35 GB (124.43 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
MATSHITADVD-R UJ-898
USB Information:
Apple Internal Memory Card Reader
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Apple Inc. Built-in iSight
FireWire Information:
Thunderbolt Information:
Configuration files:
/etc/hosts - Count: 60
Kernel Extensions:
com.oxsemi.driver.OxsemiDeviceType00 (1.28.13 - SDK 10.5)
at.obdev.nke.LittleSnitch (4052 - SDK 10.8)
com.iospirit.driver.rbiokithelper (1.24 - SDK 10.6)
com.squirrels.driver.AirParrotSpeakers (1.8 - SDK 10.8)
com.honestech.htvad (1 - SDK 10.6)
com.logmein.driver.LogMeInSoundDriver (1.0.3 - SDK 10.5)
com.quark.driver.Tether64 (1.1.0d3 - SDK 10.6)
Startup Items:
APCTrackerServer: Path: /Library/StartupItems/APCTrackerServer
DynDNSUpdater: Path: /Library/StartupItems/DynDNSUpdater
Squeezebox: Path: /Library/StartupItems/Squeezebox
Launch Daemons:
[System] at.obdev.littlesnitchd.plist 3rd-Party support link
[System] com.adobe.fpsaud.plist 3rd-Party support link
[System] com.adobe.SwitchBoard.plist 3rd-Party support link
[System] com.adobe.versioncueCS4.plist 3rd-Party support link
[System] com.barebones.bbedit.plist 3rd-Party support link
[System] com.bombich.ccc.plist 3rd-Party support link
[System] com.caphyon.awrserver.plist 3rd-Party support link
[invalid] com.dymo.pnpd.plist
[System] com.google.keystone.daemon.plist 3rd-Party support link
[System] com.hidden.daemon.plist 3rd-Party support link
[System] com.iospirit.candelair.daemon.plist 3rd-Party support link
[System] com.iospirit.candelair.sync.plist 3rd-Party support link
[System] com.lacie.desktopmanager.service.plist 3rd-Party support link
[System] com.logmein.logmeinblanker.plist 3rd-Party support link
[System] com.logmein.logmeinserver.plist 3rd-Party support link
[System] com.logmein.raupdate.plist 3rd-Party support link
[System] com.oracle.java.Helper-Tool.plist 3rd-Party support link
[System] com.rogueamoeba.hermes.plist 3rd-Party support link
[System] com.tether.plist 3rd-Party support link
Launch Agents:
[System] at.obdev.LittleSnitchUIAgent.plist 3rd-Party support link
[System] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
[System] com.adobe.AdobeCreativeCloud.plist 3rd-Party support link
[System] com.adobe.CS4ServiceManager.plist 3rd-Party support link
[System] com.adobe.CS5ServiceManager.plist 3rd-Party support link
[System] com.extensis.FMCore.plist 3rd-Party support link
[System] com.google.keystone.agent.plist 3rd-Party support link
[System] com.lacie.eventsactions.launcher.agent.plist 3rd-Party support link
[System] com.logmein.logmeingui.plist 3rd-Party support link
[System] com.logmein.logmeinguiagent.plist 3rd-Party support link
[System] com.logmein.logmeinguiagentatlogin.plist 3rd-Party support link
[System] com.oracle.java.Java-Updater.plist 3rd-Party support link
User Launch Agents:
[not loaded] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
[not loaded] com.adobe.ARM.[...].plist 3rd-Party support link
[not loaded] com.c-command.SpamSieve.LaunchAgent.plist 3rd-Party support link
[not loaded] com.cnet.ttengine.plist 3rd-Party support link
[not loaded] com.facebook.videochat.[redacted].plist 3rd-Party support link
[not loaded] com.spotify.webhelper.plist 3rd-Party support link
[not loaded] ws.agile.1PasswordAgent.plist 3rd-Party support link
User Login Items:
Default Folder X Helper
Dropbox
FastScripts
Fantastical
Creative Cloud
Internet Plug-ins:
JavaPlugin2_NPAPI: Version: 14.9.0 - SDK 10.7
AdobePDFViewerNPAPI: Version: 11.0.04 - SDK 10.6 3rd-Party support link
Flash Player: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link
AdobePDFViewer: Version: 9.3.0 3rd-Party support link
LogMeInSafari32: Version: 1.0.961 - SDK 10.7 3rd-Party support link
Photo Center Plugin: Version: Photo Center Plugin 1.1.2.2 3rd-Party support link
googletalkbrowserplugin: Version: 5.1.7.17873 3rd-Party support link
iPhotoPhotocast: Version: 7.0
DYMO Safari Addin: Version: (null) - SDK 10.4 3rd-Party support link
DirectorShockwave: Version: 11.5.2r602 3rd-Party support link
Yahoo! Installer 3: Version: 1.0.128 3rd-Party support link
FlashPlayer-10.6: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link
AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 3rd-Party support link
AmazonMP3DownloaderPlugin: Version: AmazonMP3DownloaderPlugin 1.0.17 3rd-Party support link
QuickTime Plugin: Version: 7.7.3
AmazonMP3DownloaderPlugin1017277: Version: AmazonMP3DownloaderPlugin 1.0.17 3rd-Party support link
Silverlight: Version: 5.1.10411.0 - SDK 10.6 3rd-Party support link
npgtpo3dautoplugin: Version: 0.1.44.29 - SDK 10.5 3rd-Party support link
LogMeIn: Version: 1.0.961 - SDK 10.7 3rd-Party support link
Google Earth Web Plug-in: Version: 5.2 3rd-Party support link
Default Browser: Version: 537 - SDK 10.9
DYMO NPAPI Addin: Version: 1.0 - SDK 10.4 3rd-Party support link
Flip4Mac WMV Plugin: Version: 3.0.0.126 - SDK 10.8 3rd-Party support link
o1dbrowserplugin: Version: 5.1.7.17873 3rd-Party support link
JavaAppletPlugin: Version: Java 7 Update 45 Outdated! Update
OfficeLiveBrowserPlugin: Version: 12.3.2 3rd-Party support link
Safari Extensions:
FastestTube: Version: 2.2.1.4
Web Snapper: Version: 3.2
AddThis: Version: 1.7
Ultimate Status Bar: Version: 1.2.5
1Password: Version: 4.1.0
Make It Short: Version: 1.5
Twitter for Safari: Version: 1.02
Add To Amazon Wish List: Version: 1.4
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
InstantOn: Version: 7.1.2 - SDK 10.8 3rd-Party support link
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User Internet Plug-ins:
CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 3rd-Party support link
3rd Party Preference Panes:
Adobe Version Cue CS4 3rd-Party support link
Aqueiss 3rd-Party support link
TechTracker 3rd-Party support link
Default Folder X 3rd-Party support link
Flash Player 3rd-Party support link
FlexCal 3rd-Party support link
Flip4Mac WMV 3rd-Party support link
Growl 3rd-Party support link
Java 3rd-Party support link
Logitech Control Center 3rd-Party support link
MacFUSE 3rd-Party support link
Perian 3rd-Party support link
RemoteTap 3rd-Party support link
Secrets 3rd-Party support link
SneakPeek Pro 3rd-Party support link
SynergyKM 3rd-Party support link
Old Applications:
Aimersoft DVD Ripper: Version: 2.6.1 - SDK 10.5 3rd-Party support link
RockMelt: Version: 0.9.50.549 - SDK 10.5 3rd-Party support link
Tether: Version: 2.1.0.3 - SDK 10.4 3rd-Party support link
Capster: Version: 1.6.5 - SDK 10.0 3rd-Party support link
Screenium: Version: 2.1.8 - SDK 10.5 3rd-Party support link
DYMO Label: Version: 8.4.1.1803 - SDK 10.4 3rd-Party support link
Dialectic: Version: 1.8.1 - SDK 10.5 3rd-Party support link
Transmit: Version: 4.1.7 - SDK 10.5 3rd-Party support link
SuperDuper 264: Version: 2.6.4 - SDK 10.4 3rd-Party support link
SuperDuper!: Version: 2.7.1 - SDK 10.4 3rd-Party support link
Remote Buddy: Version: 1.24.3 - SDK 10.4 3rd-Party support link
/Applications/Remote Buddy F/Remote Buddy.app
/Library/Frameworks/DYMO/DLS8/Addins
DYMO Excel Addin: Version: 8.4.1.1803 - SDK 10.4 3rd-Party support link
DYMO Word Addin: Version: 8.4.1.1803 - SDK 10.4 3rd-Party support link
SLLauncher: Version: 1.0 - SDK 10.5 3rd-Party support link
/Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
Endicia: Version: 2.13.4 - SDK 10.5 3rd-Party support link
/Applications/Endicia/Endicia.app
Microsoft AutoUpdate: Version: 2.3.3 - SDK 10.4 3rd-Party support link
/Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app
Aimersoft Helper Compact: Version: 2.2.5.6 - SDK 10.5 3rd-Party support link
/Users/[redacted]/Library/Application Support/Helper/Aimersoft Helper Compact.app
/Applications/iWork '09
Time Machine:
Skip System Files: NO
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
1TBHD: Disk size: 930.71 GB Disk used: 814.83 GB
Destinations:
LaCie [Local]
Total size: 931.19 GB
Total number of backups: 21
Oldest backup: 2014-02-03 06:44:05 +0000
Last backup: 2014-03-13 14:14:06 +0000
Size of backup disk: Too small
Backup size 931.19 GB < (Disk used 814.83 GB X 3)
OWC 4TB HD [Local] (Last used)
Total size: 4
Total number of backups: 40
Oldest backup: 2013-05-29 23:16:35 +0000
Last backup: 2014-03-13 21:43:22 +0000
Size of backup disk: Excellent
Backup size 4 > (Disk size 930.71 GB X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU:
92% Dropbox
5% WindowServer
1% EtreCheck
1% Little Snitch Agent
0% Creative Cloud
Top Processes by Memory:
369 MB Safari
147 MB soagent
147 MB Dock
139 MB Finder
123 MB mds_stores
Virtual Memory Information:
2.66 GB Free RAM
3.49 GB Active RAM
762 MB Inactive RAM
1.11 GB Wired RAM
507 MB Page-ins
0 B Page-outsYou have a lot of 3rd party software installed which could be the problem. The below show in the crash report. Try uninstalling them using the developer's uninstall instructions.
com.quark.driver.Tether64 1.1.0d3
com.iospirit.driver.rbiokithelper 1.24
com.logmein.driver.LogMeInSoundDriver 1.0.3
com.honestech.htvad 1
com.squirrels.driver.AirParrotSpeakers 1.8
at.obdev.nke.LittleSnitch 4052
com.oxsemi.driver.OxsemiDeviceType00 -
IMac 27" Late 2013 Wi Fi Log in Issue
Hello everyone,
I apologize if my questions have been asked in the past. I'm completely new to the Apple Mac OS. I bought a new iMac 27" in the middle of 2014 and use it about once or twice a week and have had no issues to-date. I'm still in the process of learning though so my use of it is limited to basic emailing, web browsing and Skype.
In the last 2 weeks I have had problems logging into my Wifi network at home. It would not log on even after I had reset the modem. After trying and rebooting my iMac 3-4 times it would finally do so without changing anything in the it. I'm not sure what is causing it, but thought I would ask here.
What would be causing the log in issue to my Wi Fi network?
Do I need to be concern with the findings in the Etre check?
Startup after logging in my password would take longer than usual...what would be causing it?
Here is the result from the Etre scan. I guess what concerns me is in red...and also if it shows the Wi Fi log in issue.
Thank you in advance for your help and advice.
EtreCheck version: 2.1.8 (121)
Report generated 9 February 2015 11:23:18 am AEST
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
iMac (27-inch, Late 2013) (Technical Specifications)
iMac - model: iMac14,2
1 3.4 GHz Intel Core i5 CPU: 4-core
32 GB RAM Upgradeable
BANK 0/DIMM0
8 GB DDR3 1600 MHz ok
BANK 1/DIMM0
8 GB DDR3 1600 MHz ok
BANK 0/DIMM1
8 GB DDR3 1600 MHz ok
BANK 1/DIMM1
8 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n/ac
Video Information: ℹ️
NVIDIA GeForce GTX 780M - VRAM: 4096 MB
iMac 2560 x 1440
System Software: ℹ️
OS X 10.9.5 (13F34) - Time since boot: 0:24:23
Disk Information: ℹ️
APPLE SSD SD0128F disk0 : (121.33 GB)
EFI (disk0s1) <not mounted> : 210 MB
Boot OS X (disk0s3) <not mounted> : 134 MB
Macintosh HD (disk2) / : 1.11 TB (1.04 TB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 120.99 GB Online
Core Storage: disk1s2 999.35 GB Online
APPLE HDD ST1000DM003 disk1 : (1 TB)
EFI (disk1s1) <not mounted> : 210 MB
Recovery HD (disk1s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk2) / : 1.11 TB (1.04 TB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 120.99 GB Online
Core Storage: disk1s2 999.35 GB Online
USB Information: ℹ️
VIA Labs, Inc. USB3.0 Hub
VIA Labs, Inc. USB3.0 Hub
Seagate Backup+ SL 2 TB
EFI (disk3s1) <not mounted> : 210 MB
Seagate Backup Plus Drive (disk3s2) /Volumes/Seagate Backup Plus Drive : 2.00 TB (1.82 TB free)
Recovery HD (disk3s3) <not mounted> [Recovery]: 650 MB
Initio INIC-3609
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Logitech Inc. Logitech USB Headset H340
Apple, Inc. Keyboard Hub
Apple Inc. Apple Keyboard
VIA Labs, Inc. USB2.0 Hub
VIA Labs, Inc. USB2.0 Hub
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Startup Items: ℹ️
ProTec6b: Path: /Library/StartupItems/ProTec6b
Startup items are obsolete in OS X Yosemite
Launch Agents: ℹ️
[loaded] com.google.keystone.agent.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.bombich.ccc.plist [Click for support]
[loaded] com.google.keystone.daemon.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
User Launch Agents: ℹ️
[failed] com.spotify.webhelper.plist [Click for support]
[not loaded] jp.co.canon.Inkjet_Extended_Survey_Agent.plist [Click for support]
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Alfred 2 Application (/Applications/Alfred 2.app)
Spotify 08-26-32-444 Application (/Users/[redacted]/.Trash/Spotify 08-26-32-444.app)
Dropbox Application (/Applications/Dropbox.app)
Canon IJ Network Scanner Selector EX Application Hidden (/Applications/Canon Utilities/IJ Network Scanner Selector EX/Canon IJ Network Scanner Selector EX.app)
Speech Startup Application (/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogn ition.framework/Versions/A/Speech Startup.app)
Internet Plug-ins: ℹ️
FlashPlayer-10.6: Version: 16.0.0.296 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
Flash Player: Version: 16.0.0.296 - SDK 10.6 Outdated! Update
EPPEX Plugin: Version: 3.0.5.0 [Click for support]
Default Browser: Version: 537 - SDK 10.9
SharePointBrowserPlugin: Version: 14.4.3 - SDK 10.6 [Click for support]
Silverlight: Version: 5.1.20125.0 - SDK 10.6 [Click for support]
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Time Machine: ℹ️
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 1.11 TB Disk used: 75.54 GB
Destinations:
Seagate Backup Plus Drive [Local]
Total size: 2.00 TB
Total number of backups: 33
Oldest backup: 2014-04-16 03:45:27 +0000
Last backup: 2015-02-09 01:07:51 +0000
Size of backup disk: Adequate
Backup size 2.00 TB > (Disk used 75.54 GB X 3)
Top Processes by CPU: ℹ️
3% WindowServer
2% Safari
2% Google Chrome
1% fontd
1% coreaudiod
Top Processes by Memory: ℹ️
481 MB WindowServer
309 MB Airmail
206 MB mds_stores
206 MB Safari
172 MB Google Chrome
Virtual Memory Information: ℹ️
27.13 GB Free RAM
4.39 GB Active RAM
1.08 GB Inactive RAM
1.75 GB Wired RAM
912 MB Page-ins
0 B Page-outs
Diagnostics Information: ℹ️
Feb 9, 2015, 10:58:33 AM Self test - passHi, Jiyujin.
Thank you for visiting Apple Support Communities.
I would need some clarification of the reference to log on and a little more information about the behavior to provide a better answer. However, here is a troubleshooting article that may help.
Wi-Fi: How to troubleshoot Wi-Fi connectivity
http://support.apple.com/HT202222
Cheers,
Jason H. -
Performance issues with Imac intel 2011 27 inch..
I have an 2011 imac 3,4 GHz Intel Core i7 with 16 GB 1333 MHz DDR3 RAM.
Since a few months i noticed performance issues with FCPX, where before it would run through video it shows sometimes the color ball. Now the computer is slow in starting up and shutting down also. Ran disk utility but to no avail. I am now considering reinstalling mavericks.
But I ran etrecheck.
here are the results, please who can help me? I use this computer to edit and about everything else.
copied:
Problem description:
slow start and slow quit of computer. Performance issues with fcpx and other programms.
EtreCheck version: 2.1.8 (121)
Report generated 6 maart 2015 21:49:31 CET
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
iMac (27-inch, Mid 2011) (Technical Specifications)
iMac - model: iMac12,2
1 3.4 GHz Intel Core i7 CPU: 4-core
16 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1333 MHz ok
BANK 1/DIMM0
4 GB DDR3 1333 MHz ok
BANK 0/DIMM1
4 GB DDR3 1333 MHz ok
BANK 1/DIMM1
4 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
AMD Radeon HD 6970M - VRAM: 1024 MB
iMac 2560 x 1440
System Software: ℹ️
OS X 10.9.4 (13E28) - Time since boot: 0:7:46
Disk Information: ℹ️
WDC WD1001FALS-403AA0 disk1 : (1 TB)
EFI (disk1s1) <not mounted> : 210 MB
MacintoshHD2 (disk1s2) /Volumes/MacintoshHD2 : 999.86 GB (152.18 GB free)
APPLE SSD TS256C disk0 : (251 GB)
EFI (disk0s1) <not mounted> : 210 MB
MacintoshHD (disk0s2) / : 250.14 GB (62.78 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
HL-DT-STDVDRW GA32N
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Mitsumi Electric Hub in Apple Extended USB Keyboard
Logitech USB-PS/2 Optical Mouse
Mitsumi Electric Apple Extended USB Keyboard
Western Digital Ext HDD 1021 2 TB
EFI (disk2s1) <not mounted> : 210 MB
datavideo (disk2s2) /Volumes/datavideo : 1.37 TB (133.89 GB free)
prive (disk2s3) /Volumes/prive : 627.23 GB (68.13 GB free) - 7 errors
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Lexar USB_3_0 Reader
Seagate Expansion Desk 3 TB
EFI (disk3s1) <not mounted> : 315 MB
downloads (disk3s2) /Volumes/downloads : 249.18 GB (138.35 GB free)
BackUpBro (disk3s3) /Volumes/BackUpBro : 2.75 TB (1.03 TB free)
Apple Internal Memory Card Reader
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
G-Technology G-RAID with Thunderbolt
Configuration files: ℹ️
/etc/sysctl.conf - Exists
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Applications/Toast 11 Titanium/Spin Doctor.app
[not loaded] com.hzsystems.terminus.driver (4) [Click for support]
/Library/Extensions
[not loaded] com.Avid.driver.AvidDX (5.9.1 - SDK 10.8) [Click for support]
[not loaded] com.blackmagic-design.desktopvideo.iokit.driver (10.1.4 - SDK 10.8) [Click for support]
[not loaded] com.blackmagic-design.desktopvideo.iokit.framebufferdriver (10.1.4 - SDK 10.8) [Click for support]
[not loaded] com.blackmagic-design.desktopvideo.multibridge.iokit.driver (10.1.4 - SDK 10.8) [Click for support]
[not loaded] com.blackmagic-design.driver.BlackmagicIO (10.1.4 - SDK 10.8) [Click for support]
/Library/Extensions/DeckLink_Driver.kext/Contents/PlugIns
[not loaded] com.blackmagic-design.desktopvideo.firmware (10.1.4 - SDK 10.8) [Click for support]
/System/Library/Extensions
[not loaded] at.obdev.nke.LittleSnitch (3876 - SDK 10.8) [Click for support]
[not loaded] com.SafeNet.driver.Sentinel (7.5.2) [Click for support]
[not loaded] com.paceap.kext.pacesupport.master (5.9.1 - SDK 10.6) [Click for support]
[not loaded] com.roxio.BluRaySupport (1.1.6) [Click for support]
/System/Library/Extensions/PACESupportFamily.kext/Contents/PlugIns
[not loaded] com.paceap.kext.pacesupport.leopard (5.9.1 - SDK 10.4) [Click for support]
[not loaded] com.paceap.kext.pacesupport.panther (5.9.1 - SDK 10.-1) [Click for support]
[loaded] com.paceap.kext.pacesupport.snowleopard (5.9.1 - SDK 10.6) [Click for support]
[not loaded] com.paceap.kext.pacesupport.tiger (5.9.1 - SDK 10.4) [Click for support]
/Users/[redacted]/Library/Services/ToastIt.service/Contents/MacOS
[not loaded] com.roxio.TDIXController (2.0) [Click for support]
Startup Items: ℹ️
Digidesign Mbox 2: Path: /Library/StartupItems/Digidesign Mbox 2
DigidesignLoader: Path: /Library/StartupItems/DigidesignLoader
Startup items are obsolete in OS X Yosemite
Problem System Launch Agents: ℹ️
[running] com.paragon.NTFS.notify.plist [Click for support]
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.adobe.CS4ServiceManager.plist [Click for support]
[loaded] com.avid.ApplicationManager.plist [Click for support]
[loaded] com.avid.backgroundservicesmanager.plist [Click for support]
[loaded] com.avid.dmfsupportsvc.plist [Click for support]
[loaded] com.avid.interplay.dmfservice.plist [Click for support]
[loaded] com.avid.interplay.editortranscode.plist [Click for support]
[loaded] com.avid.transcodeserviceworker.plist [Click for support]
[running] com.blackmagic-design.DesktopVideoFirmwareUpdater.plist [Click for support]
[failed] com.brother.LOGINserver.plist [Click for support] [Click for details]
[loaded] com.paragon.updater.plist [Click for support]
[failed] com.teamviewer.teamviewer.plist [Click for support] [Click for details]
[failed] com.teamviewer.teamviewer_desktop.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.adobe.SwitchBoard.plist [Click for support]
[loaded] com.adobe.versioncueCS4.plist [Click for support]
[loaded] com.avid.AMCUninstaller.plist [Click for support]
[running] com.avid.interplay.editorbroker.plist [Click for support]
[running] com.avid.interplay.editortranscodestatus.plist [Click for support]
[loaded] com.blackmagic-design.desktopvideo.XPCService.plist [Click for support]
[running] com.blackmagic-design.DesktopVideoHelper.plist [Click for support]
[running] com.blackmagic-design.streaming.BMDStreamingServer.plist [Click for support]
[not loaded] com.digidesign.fwfamily.helper.plist [Click for support]
[running] com.edb.launchd.postgresql-8.4.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[loaded] com.noiseindustries.FxFactory.FxPlug.plist [Click for support]
[loaded] com.noiseindustries.FxFactory.plist [Click for support]
[running] com.paceap.eden.licensed.plist [Click for support]
[loaded] com.teamviewer.Helper.plist [Click for support]
[failed] com.teamviewer.teamviewer_service.plist [Click for support]
[loaded] jp.co.canon.MasterInstaller.plist [Click for support]
[loaded] PACESupport.plist [Click for support]
User Login Items: ℹ️
iTunesHelper Programma Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Internet Plug-ins: ℹ️
Default Browser: Version: 537 - SDK 10.9
OfficeLiveBrowserPlugin: Version: 12.2.6 [Click for support]
AdobePDFViewerNPAPI: Version: 11.0.0 - SDK 10.6 [Click for support]
FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]
Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
iPhotoPhotocast: Version: 7.0 - SDK 10.8
SharePointBrowserPlugin: Version: 14.0.0 [Click for support]
AdobePDFViewer: Version: 11.0.0 - SDK 10.6 [Click for support]
EPPEX Plugin: Version: 10.0 [Click for support]
JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version
User internet Plug-ins: ℹ️
Google Earth Web Plug-in: Version: 7.0 [Click for support]
Audio Plug-ins: ℹ️
DVCPROHDAudio: Version: 1.3.2
3rd Party Preference Panes: ℹ️
Blackmagic Desktop Video [Click for support]
DigidesignMbox2 [Click for support]
Digidesign Mbox 2 Pro [Click for support]
Flash Player [Click for support]
Paragon NTFS for Mac ® OS X [Click for support]
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Volumes being backed up:
MacintoshHD: Disk size: 250.14 GB Disk used: 187.36 GB
downloads: Disk size: 249.18 GB Disk used: 110.84 GB
Destinations:
G-RAID with Thunderbolt [Local]
Total size: 8.00 TB
Total number of backups: 6
Oldest backup: 2014-04-08 14:24:41 +0000
Last backup: 2014-09-24 21:58:28 +0000
Size of backup disk: Excellent
Backup size 8.00 TB > (Disk size 499.32 GB X 3)
Top Processes by CPU: ℹ️
2% Google Chrome
1% WindowServer
0% opendirectoryd
0% mds
0% dpd
Top Processes by Memory: ℹ️
206 MB mds_stores
172 MB com.apple.IconServicesAgent
155 MB Google Chrome
137 MB Dock
113 MB Google Chrome Helper
Virtual Memory Information: ℹ️
10.02 GB Free RAM
4.36 GB Active RAM
1.35 GB Inactive RAM
1.44 GB Wired RAM
1.24 GB Page-ins
0 B Page-outs
Diagnostics Information: ℹ️
Mar 6, 2015, 09:37:26 PM Self test - passed
Mar 6, 2015, 08:15:56 PM /Library/Logs/DiagnosticReports/Mail_2015-03-06-201556_[redacted].hangProblem description:
disk problems
EtreCheck version: 2.1.8 (121)
Report generated 7 maart 2015 14:16:18 CET
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
iMac (27-inch, Mid 2011) (Technical Specifications)
iMac - model: iMac12,2
1 3.4 GHz Intel Core i7 CPU: 4-core
16 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1333 MHz ok
BANK 1/DIMM0
4 GB DDR3 1333 MHz ok
BANK 0/DIMM1
4 GB DDR3 1333 MHz ok
BANK 1/DIMM1
4 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
AMD Radeon HD 6970M - VRAM: 1024 MB
iMac 2560 x 1440
System Software: ℹ️
OS X 10.9.4 (13E28) - Time since boot: 0:19:51
Disk Information: ℹ️
WDC WD1001FALS-403AA0 disk1 : (1 TB)
EFI (disk1s1) <not mounted> : 210 MB
MacintoshHD2 (disk1s2) /Volumes/MacintoshHD2 : 999.86 GB (152.18 GB free)
APPLE SSD TS256C disk0 : (251 GB)
EFI (disk0s1) <not mounted> : 210 MB
MacintoshHD (disk0s2) / : 250.14 GB (62.97 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
HL-DT-STDVDRW GA32N
HGST HDS724040ALE640 disk2 : (4 TB)
EFI (disk2s1) <not mounted> : 210 MB
disk2s2 (disk2s2) <not mounted> : 4.00 TB
Boot OS X (disk2s3) <not mounted> : 134 MB - one error
HGST HDS724040ALE640 disk3 : (4 TB)
EFI (disk3s1) <not mounted> : 210 MB
disk3s2 (disk3s2) <not mounted> : 4.00 TB
Boot OS X (disk3s3) <not mounted> : 134 MB
USB Information: ℹ️
Mitsumi Electric Hub in Apple Extended USB Keyboard
Logitech USB-PS/2 Optical Mouse
Mitsumi Electric Apple Extended USB Keyboard
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Built-in)
Lexar USB_3_0 Reader
Seagate Expansion Desk 3 TB
EFI (disk5s1) <not mounted> : 315 MB
downloads (disk5s2) /Volumes/downloads : 249.18 GB (138.35 GB free)
BackUpBro (disk5s3) /Volumes/BackUpBro : 2.75 TB (1.03 TB free)
Apple Computer, Inc. IR Receiver
Apple Internal Memory Card Reader
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
G-Technology G-RAID with Thunderbolt
Configuration files: ℹ️
/etc/sysctl.conf - Exists
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Applications/Toast 11 Titanium/Spin Doctor.app
[not loaded] com.hzsystems.terminus.driver (4) [Click for support]
/Library/Extensions
[not loaded] com.Avid.driver.AvidDX (5.9.1 - SDK 10.8) [Click for support]
[not loaded] com.blackmagic-design.desktopvideo.iokit.driver (10.1.4 - SDK 10.8) [Click for support]
[not loaded] com.blackmagic-design.desktopvideo.iokit.framebufferdriver (10.1.4 - SDK 10.8) [Click for support]
[not loaded] com.blackmagic-design.desktopvideo.multibridge.iokit.driver (10.1.4 - SDK 10.8) [Click for support]
[not loaded] com.blackmagic-design.driver.BlackmagicIO (10.1.4 - SDK 10.8) [Click for support]
/Library/Extensions/DeckLink_Driver.kext/Contents/PlugIns
[not loaded] com.blackmagic-design.desktopvideo.firmware (10.1.4 - SDK 10.8) [Click for support]
/System/Library/Extensions
[not loaded] at.obdev.nke.LittleSnitch (3876 - SDK 10.8) [Click for support]
[not loaded] com.SafeNet.driver.Sentinel (7.5.2) [Click for support]
[not loaded] com.paceap.kext.pacesupport.master (5.9.1 - SDK 10.6) [Click for support]
[not loaded] com.roxio.BluRaySupport (1.1.6) [Click for support]
/System/Library/Extensions/PACESupportFamily.kext/Contents/PlugIns
[not loaded] com.paceap.kext.pacesupport.leopard (5.9.1 - SDK 10.4) [Click for support]
[not loaded] com.paceap.kext.pacesupport.panther (5.9.1 - SDK 10.-1) [Click for support]
[loaded] com.paceap.kext.pacesupport.snowleopard (5.9.1 - SDK 10.6) [Click for support]
[not loaded] com.paceap.kext.pacesupport.tiger (5.9.1 - SDK 10.4) [Click for support]
/Users/[redacted]/Library/Services/ToastIt.service/Contents/MacOS
[not loaded] com.roxio.TDIXController (2.0) [Click for support]
Startup Items: ℹ️
Digidesign Mbox 2: Path: /Library/StartupItems/Digidesign Mbox 2
DigidesignLoader: Path: /Library/StartupItems/DigidesignLoader
Startup items are obsolete in OS X Yosemite
Problem System Launch Agents: ℹ️
[running] com.paragon.NTFS.notify.plist [Click for support]
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.adobe.CS4ServiceManager.plist [Click for support]
[running] com.avid.ApplicationManager.plist [Click for support]
[running] com.avid.backgroundservicesmanager.plist [Click for support]
[loaded] com.avid.dmfsupportsvc.plist [Click for support]
[loaded] com.avid.interplay.dmfservice.plist [Click for support]
[loaded] com.avid.interplay.editortranscode.plist [Click for support]
[loaded] com.avid.transcodeserviceworker.plist [Click for support]
[running] com.blackmagic-design.DesktopVideoFirmwareUpdater.plist [Click for support]
[failed] com.brother.LOGINserver.plist [Click for support] [Click for details]
[loaded] com.paragon.updater.plist [Click for support]
[failed] com.teamviewer.teamviewer.plist [Click for support] [Click for details]
[failed] com.teamviewer.teamviewer_desktop.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.adobe.SwitchBoard.plist [Click for support]
[loaded] com.adobe.versioncueCS4.plist [Click for support]
[loaded] com.avid.AMCUninstaller.plist [Click for support]
[running] com.avid.interplay.editorbroker.plist [Click for support]
[running] com.avid.interplay.editortranscodestatus.plist [Click for support]
[loaded] com.blackmagic-design.desktopvideo.XPCService.plist [Click for support]
[running] com.blackmagic-design.DesktopVideoHelper.plist [Click for support]
[running] com.blackmagic-design.streaming.BMDStreamingServer.plist [Click for support]
[not loaded] com.digidesign.fwfamily.helper.plist [Click for support]
[running] com.edb.launchd.postgresql-8.4.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[loaded] com.noiseindustries.FxFactory.FxPlug.plist [Click for support]
[loaded] com.noiseindustries.FxFactory.plist [Click for support]
[running] com.paceap.eden.licensed.plist [Click for support]
[loaded] com.teamviewer.Helper.plist [Click for support]
[failed] com.teamviewer.teamviewer_service.plist [Click for support]
[loaded] jp.co.canon.MasterInstaller.plist [Click for support]
[loaded] PACESupport.plist [Click for support]
User Login Items: ℹ️
iTunesHelper Programma Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Internet Plug-ins: ℹ️
Default Browser: Version: 537 - SDK 10.9
OfficeLiveBrowserPlugin: Version: 12.2.6 [Click for support]
AdobePDFViewerNPAPI: Version: 11.0.0 - SDK 10.6 [Click for support]
FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]
Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
iPhotoPhotocast: Version: 7.0 - SDK 10.8
SharePointBrowserPlugin: Version: 14.0.0 [Click for support]
AdobePDFViewer: Version: 11.0.0 - SDK 10.6 [Click for support]
EPPEX Plugin: Version: 10.0 [Click for support]
JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version
User internet Plug-ins: ℹ️
Google Earth Web Plug-in: Version: 7.0 [Click for support]
Audio Plug-ins: ℹ️
DVCPROHDAudio: Version: 1.3.2
3rd Party Preference Panes: ℹ️
Blackmagic Desktop Video [Click for support]
DigidesignMbox2 [Click for support]
Digidesign Mbox 2 Pro [Click for support]
Flash Player [Click for support]
Paragon NTFS for Mac ® OS X [Click for support]
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Volumes being backed up:
MacintoshHD: Disk size: 250.14 GB Disk used: 187.17 GB
downloads: Disk size: 249.18 GB Disk used: 110.83 GB
Destinations:
G-RAID with Thunderbolt [Local]
Total size: 8.00 TB
Total number of backups: 6
Oldest backup: 2014-04-08 14:24:41 +0000
Last backup: 2014-09-24 21:58:28 +0000
Size of backup disk: Excellent
Backup size 8.00 TB > (Disk size 499.32 GB X 3)
Top Processes by CPU: ℹ️
2% WindowServer
1% fontd
0% firefox
0% AvidApplicationManager
0% AppleSpell
Top Processes by Memory: ℹ️
498 MB firefox
241 MB mds_stores
172 MB com.apple.IconServicesAgent
137 MB Dock
100 MB java
Virtual Memory Information: ℹ️
12.33 GB Free RAM
2.39 GB Active RAM
1.11 GB Inactive RAM
1.34 GB Wired RAM
934 MB Page-ins
0 B Page-outs
Diagnostics Information: ℹ️
Mar 7, 2015, 01:56:19 PM Self test - passed
Mar 6, 2015, 08:15:56 PM /Library/Logs/DiagnosticReports/Mail_2015-03-06-201556_[redacted].hang -
Performance issues since upgrade
I am on a late 2011 MacBook Pro and am having severs performance issues since upgrading to Mavericks. I fear my issues may be related to company installed anti-virus (which I cannot remove), but I was hoping someone could look over my EtreCheck for other potential solutions.
One really odd issue I am having, which I cannot seem to find good information for on Google, is at least 4-5 times a day my Mac just stops. No beach ball, no anything, for about 1-5 minutes. Then it's fine. Maybe just me grasping at straws, but it seems related to a when webpage loads a bunch of images? I always use Safari btw, but testing other browsers, like Chrome & Firefox, it happens as well.
I have also removed TotalFinder and have noticed no improvement and still have the above issue.
Thanks in advance!
Here is my EtreCheck:
Problem description:
slow performance on Mavericks
EtreCheck version: 2.0.11 (98)
Report generated November 11, 2014 at 8:51:26 AM EST
Hardware Information: ℹ️
MacBook Pro (17-inch, Late 2011) (Verified)
MacBook Pro - model: MacBookPro8,3
1 2.5 GHz Intel Core i7 CPU: 4-core
8 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1333 MHz ok
BANK 1/DIMM0
4 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 3000 - VRAM: 512 MB
AMD Radeon HD 6770M - VRAM: 1024 MB
Color LCD 1920 x 1200
LED Cinema Display 1920 x 1200
System Software: ℹ️
OS X 10.9.5 (13F34) - Uptime: 0:46:22
Disk Information: ℹ️
APPLE HDD HTS727575A9E362 disk0 : (750.16 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / [Startup]: 749.30 GB (256.69 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
MATSHITADVD-R UJ-8A8
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Fitbit Inc. Fitbit Base Station
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple, Inc. Keyboard Hub
Apple, Inc Apple Keyboard
Tablet PTZ-630
Logitech Logitech USB Headset
Apple Inc. Display iSight
Apple Inc. Apple LED Cinema Display
Apple Inc. Display Audio
Apple Computer, Inc. IR Receiver
Firewire Information: ℹ️
Iomega HDD unknown_device 800mbit - 800mbit max
S.M.A.R.T. Status: Verified
disk1s1 (disk1s1) <not mounted> : 32 KB
Iomega HDD (disk1s3) /Volumes/Iomega HDD : 500.04 GB (22.88 GB free)
Files (disk1s5) /Volumes/Files : 499.90 GB (416.87 GB free)
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Anywhere
Kernel Extensions: ℹ️
/Library/Application Support/Symantec/Protector
[not loaded] com.symantec.kext.protector.panther (1.0f5) Support
[not loaded] com.symantec.kext.protector.tigerplus (1.0f5) Support
/Library/StartupItems/SymAutoProtect
[loaded] com.Symantec.kext.SAVAPComm (11.0.6) Support
/System/Library/Extensions
[loaded] com.Cycling74.driver.Soundflower (1.5.1) Support
[loaded] com.InnovationTechnology.driver.ComputerAudio (1.01 - SDK 10.7) Support
[not loaded] com.cisco.nke.ipsec (2.0.1) Support
[not loaded] com.wacom.kext.wacomtablet (6.3.7 - SDK 10.8) Support
Startup Items: ℹ️
CiscoVPN: Path: /System/Library/StartupItems/CiscoVPN
NortonMissedTasks: Path: /Library/StartupItems/NortonMissedTasks
SMC: Path: /Library/StartupItems/SMC
SymAutoProtect: Path: /Library/StartupItems/SymAutoProtect
SymProtector: Path: /Library/StartupItems/SymProtector
Startup items are obsolete and will not work in future versions of OS X
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.adobe.CS5ServiceManager.plist Support
[loaded] com.google.keystone.agent.plist Support
[running] com.jamfsoftware.jamf.agent.plist Support
[loaded] com.oracle.java.Java-Updater.plist Support
[running] com.symantec.quickmenu.application.plist Support
[running] com.wacom.wacomtablet.plist Support
[running] net.juniper.pulsetray.plist Support
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist Support
[running] com.fitbit.fitbitd.plist Support
[running] com.fitbit.galileod.plist Support
[loaded] com.google.keystone.daemon.plist Support
[running] com.jamfsoftware.jamf.daemon.plist Support
[not loaded] com.jamfsoftware.startupItem.plist Support
[loaded] com.jamfsoftware.task.1.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[loaded] com.oracle.java.Helper-Tool.plist Support
[loaded] com.oracle.java.JavaUpdateHelper.plist Support
[loaded] com.rogueamoeba.instanton-agent.plist Support
[running] net.juniper.AccessService.plist Support
[loaded] net.juniper.UninstallPulse.plist Support
User Launch Agents: ℹ️
[loaded] com.valvesoftware.steamclean.plist Support
[running] ws.agile.1PasswordAgent.plist Support
User Login Items: ℹ️
gfxCardStatus Application (/Users/[redacted]/Downloads/gfxCardStatus.app)
Dropbox Application (/Applications/Dropbox.app)
Microsoft Database Daemon Application (/Applications/Microsoft Office 2011/Office/Microsoft Database Daemon.app)
cdn Volume (/Volumes/cdn)
TotalFinder Application (/Applications/TotalFinder.app)
SAVDiskMountNotify Application (/Library/Application Support/Symantec/AntiVirus/SAVDiskMountNotify.app)
ScanNotification Application (/Library/Application Support/Symantec/AntiVirus/ScanNotification.app)
SymSecondaryLaunch Application (/Library/Application Support/Norton Solutions Support/Scheduler/SymSecondaryLaunch.app)
Internet Plug-ins: ℹ️
OfficeLiveBrowserPlugin: Version: 12.3.6 Support
Flash Player: Version: 15.0.0.189 - SDK 10.6 Mismatch! Adobe recommends 15.0.0.223
AdobePDFViewer: Version: 10.0.2 Support
Unity Web Player: Version: UnityPlayer version 4.5.4f1 - SDK 10.6 Support
googletalkbrowserplugin: Version: 5.38.6.0 - SDK 10.8 Support
AdobeExManDetect: Version: AdobeExManDetect 1.1.0.0 - SDK 10.7 Support
iPhotoPhotocast: Version: 7.0
DirectorShockwave: Version: 11.5.9r620 Support
QuickTime Plugin: Version: 7.7.3
FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support
Silverlight: Version: 4.0.60310.0 Support
MeetingJoinPlugin: Version: (null) - SDK 10.6 Support
net.juniper.DSSafariExtensions: Version: (null) Support
Default Browser: Version: 537 - SDK 10.9
Flip4Mac WMV Plugin: Version: 2.3.1.2 Support
o1dbrowserplugin: Version: 5.38.6.0 - SDK 10.8 Support
WacomTabletPlugin: Version: WacomTabletPlugin 2.1.0.2 Support
SharePointBrowserPlugin: Version: 14.4.5 - SDK 10.6 Support
JavaAppletPlugin: Version: Java 7 Update 71 Check version
WacomNetscape: Version: 2.1.0-1 - SDK 10.8 Support
User Internet Plug-ins: ℹ️
SOEWebInstaller: Version: 1.0 - SDK 10.5 Support
Aspera Web 3.1.2.72265: Version: (null) - SDK 10.6 Support
Safari Extensions: ℹ️
1Password
Adblock Plus
Reddit Enhancement Suite
3rd Party Preference Panes: ℹ️
Flash Player Support
Flip4Mac WMV Support
Java Support
MacFUSE Support
SymAutoProtect
Symantec\nQuickMenu Support
WacomTablet Support
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: ON
Auto backup: YES
Destinations:
Iomega HDD [Local]
Total size: 500.04 GB
Total number of backups: 37
Oldest backup: 2014-10-14 14:11:11 +0000
Last backup: 2014-11-11 13:27:48 +0000
Size of backup disk: Excellent
Backup size 500.04 GB > (Disk size 0 B X 3)
Top Processes by CPU: ℹ️
36% com.apple.WebKit.Plugin.64
34% SymAutoProtect
13% WindowServer
9% Unity
4% Activity Monitor
Top Processes by Memory: ℹ️
455 MB Safari
361 MB com.apple.WebKit.Plugin.64
292 MB Unity
77 MB com.apple.WebKit.Networking
77 MB com.apple.WebKit.WebContent
Virtual Memory Information: ℹ️
2.08 GB Free RAM
2.39 GB Active RAM
1.34 GB Inactive RAM
1.40 GB Wired RAM
1.11 GB Page-ins
5.54 GB Page-outsActivity Monitor - Mavericks also Yosemite
Activity Monitor in Mavericks has significant changes
Performance Guide
Why is my computer slow
Why your Mac runs slower than it should
Slow Mac After Mavericks
Things you can do to resolve slowdowns see post by Kappy -
Hello,
My MacBook is running super slow. I downloaded Memory Clean from the App Store and I regularly have 15MB or free memory available.
In Activity Monitor I usually see the following:
~800 MB kernel_task
~500 MB softwareupdated
~500 MB Image Capture Extension
In Console, I see mdworker.bundle errors attributed to UID's: 501, 503, 1422
My current UID from what I can tell is 502. Other UID's left over from various upgrades are 89, 99, 235.
Lastly, Drive Genius is giving me a Drive Integrity Warning. But I can't create a bootable clone.
I have no idea if the above problems are related. I'd like to think I just run a lot of stuff that eats my memory and upgrading the RAM would be the easy path. What say you all?
-Jeff
Problem description:
I regularly have 15 MB of Available Memory - Should I upgrade or is there an issue I should solve first?
EtreCheck version: 2.1.8 (121)
Report generated February 27, 2015 at 1:42:38 PM EST
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
MacBook Pro (17-inch, Late 2011) (Technical Specifications)
MacBook Pro - model: MacBookPro8,3
1 2.5 GHz Intel Core i7 CPU: 4-core
8 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1333 MHz ok
BANK 1/DIMM0
4 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery Health: Normal - Cycle count 412
Video Information: ℹ️
Intel HD Graphics 3000 - VRAM: 512 MB
Color LCD 1920 x 1200
AMD Radeon HD 6770M - VRAM: 1024 MB
System Software: ℹ️
OS X 10.10.2 (14C109) - Time since boot: 11 days 16:29:20
Disk Information: ℹ️
APPLE HDD HTS727575A9E362 disk0 : (750.16 GB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 748.93 GB (73.11 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 749.30 GB Online
MATSHITADVD-R UJ-8A8
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Applications/Boom.app
[not loaded] com.globaldelight.driver.BoomDevice (1.1 - SDK 10.9) [Click for support]
/Applications/DiskWarrior.app
[not loaded] com.alsoft.Preview (4.4) [Click for support]
/Applications/Parallels Desktop.app
[not loaded] com.parallels.kext.hidhook (9.0 24237.1028877) [Click for support]
[not loaded] com.parallels.kext.hypervisor (9.0 24237.1028877) [Click for support]
[not loaded] com.parallels.kext.netbridge (9.0 24237.1028877) [Click for support]
[not loaded] com.parallels.kext.usbconnect (9.0 24237.1028877) [Click for support]
[not loaded] com.parallels.kext.vnic (9.0 24237.1028877) [Click for support]
/Applications/VMware Fusion.app
[not loaded] com.vmware.kext.vmci (90.5.7) [Click for support]
[not loaded] com.vmware.kext.vmioplug.12.1.17 (12.1.17) [Click for support]
[not loaded] com.vmware.kext.vmnet (0188.79.83) [Click for support]
[not loaded] com.vmware.kext.vmx86 (0188.79.83) [Click for support]
[not loaded] com.vmware.kext.vsockets (90.5.7) [Click for support]
Startup Items: ℹ️
HP IO: Path: /Library/StartupItems/HP IO
Startup items are obsolete in OS X Yosemite
Problem System Launch Agents: ℹ️
[killed] com.apple.CallHistoryPluginHelper.plist
[killed] com.apple.Maps.pushdaemon.plist
[killed] com.apple.telephonyutilities.callservicesd.plist
[killed] com.apple.xpc.loginitemregisterd.plist
4 processes killed due to memory pressure
Problem System Launch Daemons: ℹ️
[killed] com.apple.ctkd.plist
[killed] com.apple.emond.aslmanager.plist
[killed] com.apple.GSSCred.plist
[killed] com.apple.ifdreader.plist
[failed] com.apple.loginwindow.LFVTracer.plist
[killed] com.apple.nesessionmanager.plist
[killed] com.apple.periodic-monthly.plist
[killed] com.apple.periodic-weekly.plist
[killed] com.apple.xpc.smd.plist
8 processes killed due to memory pressure
Launch Agents: ℹ️
[running] com.bjango.istatmenusagent.plist [Click for support]
[running] com.bjango.istatmenusnotifications.plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
[loaded] com.[redacted].UpdatePodcastsAgent.plist [Click for support]
[unknown] ~ [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[running] com.backblaze.bzserv.plist [Click for support]
[running] com.bjango.istatmenusdaemon.plist [Click for support]
[loaded] com.google.keystone.daemon.plist [Click for support]
[loaded] com.macpaw.CleanMyMac2.Agent.plist [Click for support]
[loaded] com.prosofteng.DriveGenius.locum.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist [Click for support]
[loaded] com.adobe.ARM.[...].plist [Click for support]
[loaded] com.akamai.client.plist [Click for support]
[running] com.akamai.single-user-client.plist [Click for support]
[running] com.backblaze.bzbmenu.plist [Click for support]
[loaded] com.divx.agent.postinstall.plist [Click for support]
[running] com.ecamm.printopia.plist [Click for support]
[loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist [Click for support]
[loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist [Click for support]
[loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist [Click for support]
[running] com.prosofteng.DGMonitor.plist [Click for support]
[running] ws.agile.1PasswordAgent.plist [Click for support]
User Login Items: ℹ️
Dropbox Application Hidden (/Applications/Dropbox.app)
Fantastical Application Hidden (/Applications/Fantastical.app)
TextExpander Application Hidden (/Applications/TextExpander.app)
HazelHelper Application Hidden (/Users/[redacted]/Library/PreferencePanes/Hazel.prefPane/Contents/MacOS/HazelH elper.app)
Internet Plug-ins: ℹ️
o1dbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]
Google Earth Web Plug-in: Version: 6.1 [Click for support]
Default Browser: Version: 600 - SDK 10.10
Flip4Mac WMV Plugin: Version: 3.3.1.3 - SDK 10.8 [Click for support]
OfficeLiveBrowserPlugin: Version: 12.3.6 [Click for support]
npP3Remote: Version: 0.3 [Click for support]
AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]
DivXBrowserPlugin: Version: 2.2 [Click for support]
Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
iPhotoPhotocast: Version: 7.0
googletalkbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]
AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]
User internet Plug-ins: ℹ️
BrowserPlus_2.9.8: Version: 2.9.8 [Click for support]
CitrixOnlineWebDeploymentPlugin: Version: 1.0 [Click for support]
WebEx64: Version: 1.0 - SDK 10.5 [Click for support]
Safari Extensions: ℹ️
1Password
FastestTube
DivX Plus Web Player HTML5 <video>
Open in Internet Explorer
3rd Party Preference Panes: ℹ️
Akamai NetSession Preferences [Click for support]
Backblaze Backup [Click for support]
BrowserPlus [Click for support]
Flash Player [Click for support]
Flip4Mac WMV [Click for support]
Hazel [Click for support]
Logitech Control Center [Click for support]
MacFUSE [Click for support]
Printopia [Click for support]
Xmarks for Safari [Click for support]
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 748.93 GB Disk used: 675.81 GB
Destinations:
Time Machine [Local]
Total size: 999.85 GB
Total number of backups: 49
Oldest backup: 2014-10-30 20:23:53 +0000
Last backup: 2015-02-26 13:07:38 +0000
Size of backup disk: Too small
Backup size 999.85 GB < (Disk used 675.81 GB X 3)
Top Processes by CPU: ℹ️
12% WindowServer
7% bzfilelist
1% loginwindow
1% Dropbox
0% bztransmit
Top Processes by Memory: ℹ️
361 MB bztransmit
326 MB Finder
206 MB Safari
163 MB WindowServer
146 MB Console
Virtual Memory Information: ℹ️
647 MB Free RAM
2.99 GB Active RAM
2.45 GB Inactive RAM
1.67 GB Wired RAM
10.17 TB Page-ins
6.32 GB Page-outs
Diagnostics Information: ℹ️
Feb 27, 2015, 09:46:13 AM /Users/[redacted]/Library/Logs/DiagnosticReports/helpd_2015-02-27-094613_[redac ted].crashOk.
I think that got it all. Anything else you see?
Problem description:
Uninstalled CleanMyMac2
EtreCheck version: 2.1.8 (121)
Report generated February 27, 2015 at 3:31:40 PM EST
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
MacBook Pro (17-inch, Late 2011) (Technical Specifications)
MacBook Pro - model: MacBookPro8,3
1 2.5 GHz Intel Core i7 CPU: 4-core
8 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1333 MHz ok
BANK 1/DIMM0
4 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery Health: Normal - Cycle count 412
Video Information: ℹ️
Intel HD Graphics 3000 - VRAM: 512 MB
Color LCD 1920 x 1200
AMD Radeon HD 6770M - VRAM: 1024 MB
System Software: ℹ️
OS X 10.10.2 (14C109) - Time since boot: 0:51:42
Disk Information: ℹ️
APPLE HDD HTS727575A9E362 disk0 : (750.16 GB)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 748.93 GB (76.14 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 749.30 GB Online
MATSHITADVD-R UJ-8A8
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Applications/Boom.app
[not loaded] com.globaldelight.driver.BoomDevice (1.1 - SDK 10.9) [Click for support]
/Applications/DiskWarrior.app
[not loaded] com.alsoft.Preview (4.4) [Click for support]
/Applications/Parallels Desktop.app
[not loaded] com.parallels.kext.hidhook (9.0 24237.1028877) [Click for support]
[not loaded] com.parallels.kext.hypervisor (9.0 24237.1028877) [Click for support]
[not loaded] com.parallels.kext.netbridge (9.0 24237.1028877) [Click for support]
[not loaded] com.parallels.kext.usbconnect (9.0 24237.1028877) [Click for support]
[not loaded] com.parallels.kext.vnic (9.0 24237.1028877) [Click for support]
/Applications/VMware Fusion.app
[not loaded] com.vmware.kext.vmci (90.5.7) [Click for support]
[not loaded] com.vmware.kext.vmioplug.12.1.17 (12.1.17) [Click for support]
[not loaded] com.vmware.kext.vmnet (0188.79.83) [Click for support]
[not loaded] com.vmware.kext.vmx86 (0188.79.83) [Click for support]
[not loaded] com.vmware.kext.vsockets (90.5.7) [Click for support]
Startup Items: ℹ️
HP IO: Path: /Library/StartupItems/HP IO
Startup items are obsolete in OS X Yosemite
Launch Agents: ℹ️
[running] com.bjango.istatmenusagent.plist [Click for support]
[running] com.bjango.istatmenusnotifications.plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
[loaded] com.[redacted].UpdatePodcastsAgent.plist [Click for support]
[unknown] ~ [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[running] com.backblaze.bzserv.plist [Click for support]
[running] com.bjango.istatmenusdaemon.plist [Click for support]
[loaded] com.google.keystone.daemon.plist [Click for support]
[loaded] com.prosofteng.DriveGenius.locum.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist [Click for support]
[loaded] com.adobe.ARM.[...].plist [Click for support]
[loaded] com.akamai.client.plist [Click for support]
[running] com.akamai.single-user-client.plist [Click for support]
[running] com.backblaze.bzbmenu.plist [Click for support]
[loaded] com.divx.agent.postinstall.plist [Click for support]
[running] com.ecamm.printopia.plist [Click for support]
[running] ws.agile.1PasswordAgent.plist [Click for support]
User Login Items: ℹ️
Dropbox Application Hidden (/Applications/Dropbox.app)
Fantastical Application Hidden (/Applications/Fantastical.app)
TextExpander Application Hidden (/Applications/TextExpander.app)
HazelHelper Application Hidden (/Users/[redacted]/Library/PreferencePanes/Hazel.prefPane/Contents/MacOS/HazelH elper.app)
Internet Plug-ins: ℹ️
o1dbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]
Google Earth Web Plug-in: Version: 6.1 [Click for support]
Default Browser: Version: 600 - SDK 10.10
Flip4Mac WMV Plugin: Version: 3.3.1.3 - SDK 10.8 [Click for support]
OfficeLiveBrowserPlugin: Version: 12.3.6 [Click for support]
npP3Remote: Version: 0.3 [Click for support]
AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]
DivXBrowserPlugin: Version: 2.2 [Click for support]
Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
iPhotoPhotocast: Version: 7.0
googletalkbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]
AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]
User internet Plug-ins: ℹ️
BrowserPlus_2.9.8: Version: 2.9.8 [Click for support]
CitrixOnlineWebDeploymentPlugin: Version: 1.0 [Click for support]
WebEx64: Version: 1.0 - SDK 10.5 [Click for support]
Safari Extensions: ℹ️
1Password
FastestTube
DivX Plus Web Player HTML5 <video>
Open in Internet Explorer
3rd Party Preference Panes: ℹ️
Akamai NetSession Preferences [Click for support]
Backblaze Backup [Click for support]
BrowserPlus [Click for support]
Flash Player [Click for support]
Flip4Mac WMV [Click for support]
Hazel [Click for support]
Logitech Control Center [Click for support]
MacFUSE [Click for support]
Printopia [Click for support]
Xmarks for Safari [Click for support]
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 748.93 GB Disk used: 672.78 GB
Destinations:
Time Machine [Local]
Total size: 999.85 GB
Total number of backups: 49
Oldest backup: 2014-10-30 20:23:53 +0000
Last backup: 2015-02-26 13:07:38 +0000
Size of backup disk: Too small
Backup size 999.85 GB < (Disk used 672.78 GB X 3)
Top Processes by CPU: ℹ️
32% Finder
25% Console
14% WindowServer
4% NotificationCenter
3% hazelworker
Top Processes by Memory: ℹ️
395 MB bztransmit
186 MB Finder
146 MB Console
146 MB WindowServer
129 MB mds_stores
Virtual Memory Information: ℹ️
1.51 GB Free RAM
4.26 GB Active RAM
1.38 GB Inactive RAM
1.44 GB Wired RAM
21.08 GB Page-ins
3 MB Page-outs
Diagnostics Information: ℹ️
Feb 27, 2015, 02:36:10 PM Self test - passed
Feb 27, 2015, 02:13:40 PM /Library/Logs/DiagnosticReports/Memory Clean_2015-02-27-141340_[redacted].cpu_resource.diag [Click for details]
Feb 27, 2015, 01:49:15 PM /Library/Logs/DiagnosticReports/WindowServer_2015-02-27-134915_[redacted].cpu_r esource.diag [Click for details]
Feb 27, 2015, 09:46:13 AM /Users/[redacted]/Library/Logs/DiagnosticReports/helpd_2015-02-27-094613_[redac ted].crash
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