Redeem code not working arkham knight

i bought arkham knight and i got the harly quinn pack ,scarecrow missions and skins wiht iteverything works except for harlys i cant seem to get it to worki keep getting error showing region is different if thats the case then how did the others workyes i bought the ps4 and the game togeather 

You're not the first person to have this region incompatibility issue with one of the PSN content codes that comes with Arkham Knight. You will need to phone you local customer support team. Explain the situation, and they should be able to help you further.

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