Redeem code says its not valid

I am getting an error mesage when I enter my redeem code saying that its not recognized as a valid code. I got my code the other day when the up to date site launched a bit early. Anyone else expereincing this?
Todd

ditto.
Code Redeem Support
we re unable to identify your code..... as a vaid iTunes code.  A customer support agent will contact you in 24 hours at the email address you've provided...
This is the second attempt in about 6 weeks now.  I'd appreciate it were  customer support agent would indeed, contact me within the expected timeframe. I am still waiting for the contact to be made.
cheers
OGrace

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