Redeem iTunes card and didn't receive product
I purchase an iTune card on 8/18, purchase game tickets for Bingo Lane. Money was subtracted from my card but did not receive the tickets.
If you haven't received the items then you can either try the 'report a problem' link from your purchase history on your computer's iTunes (Store > View Account) to contact iTunes Support (viewing purchase history), or you can try contacting them via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
Similar Messages
-
HT201195 Redeemed iTunes card and did not receive credit
I bought and redeemed 4 separate $15 iTunes and App Store cards and the credit never showed up in my account. When I go to redeem them again, it says they have already been redeemed.
Log out and back in. If it doesn't appear, click here and ask the iTunes Store staff for assistance.
(121308) -
Preordered an album off of the iTunes Store and didn't receive the singles off the album
So the iTunes store was advertising if I preordered Katy Perry's PRISM I would automatically download "Roar" & "Dark Horse". After I preordered the album I didn't receive "Dark Horse", the iTunes Store says that I purchased the single. In my purchases on my account the preordered album and the single "Dark Horse" is not on my list of purchases. How can I fix this?
I had this problem too, so I just went into my account and cancelled the pre-order. It took an hour or so to update but I was then just able to go in and buy the track normally.
Hope this helps -
I redeemed an itunes card and i was trying to download a game but i couldnt because it asks me for my security question wich i forgot does anybody know what i can do?
From a Kappy post
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
I've redeemed my itunes card and at the top of the itunes stores it states "$20. in your account" but when i try and purchase a song it still comes up with my billing info and dosent pick up the card at all?? plz help me
If the amount of the purchase is close to $21.07, then you need to take into account taxes may be added.
If you go beyond the credit from a gift card the balance will be billed to your credit card account. -
How can I verify credit for an itunes card that has already been redeemed? My Grandson and I both redeemed itune cards on our shared account about the same time. There isn't a credit balance after his purchase?
Have you checked the account's purchase history to see if anything could have used up the balance : See your purchase history in the iTunes Store - Apple Support ?
If there aren't any purchases then try logging out and back into the account (e.g. on your iPad tap on your id in Settings > Stores and then log back in) and see if a balance then shows on it. My account's balance shows at the top right of the store's page on my computer's iTunes, by clicking on my name towards the top right of the iTunes screen, and by logging in to view my account via the Store > View Account menu option. On my iPad devices it shows at the bottom of, for example, the Featured tab in the App Store app under my account id (or you can view your account via Settings > Stores and it should show on the screen that you are taken to) -
I purchased an album and didn't receive all of the songs. I have iTunes 9.2.1 so I can't use the new 'Downloading past purchases" feature. How do I get the other songs? Using an Iphone 3Gs
Look under the Store menu in iTunes on your computer for the "Check for available downloads" command and run that. You may find the tracks there to be downloaded.
If not, contact the iTunes Store Customer Service department from their Support page (select the category and subcategory closest to the issue you're reporting and you'll find either an "Express Lane" button - just follow the instructions to get to the contact form, or an "Email Us" button) and explain the problem to them.
Regards. -
can anyone please tell me how the **** am I suppose to take care an issue on line or my cell phone if no one at the apple store or what ever if all u do is keep getting a machine, my issue is that i bought $50.00 dollar itunes card and then i went to the apple store to redeem my card at witch time i had $50.00 on my account. so i go to itunes to download some music on itunes so i buy the album Blackstreet/ another level For $ 8.65 and was asked for my credit card infor and was charged the same amount of $ 8.65 toi my card.how can I go about getting that money back on my card?
Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards. -
I'm trying to redeem an itunes card and it gives me an error message - We could not complete your itunes store request. An unknown error occurred (-1202). Please try again later. I've tried several days now. Any idea what i need to do?
Chrisj4203, thank you for your kind answer.
I have done a lot of restores to the Iphone, and resets also.
I;ve done holding both buttons as you sugested, but there is no signal appearing.
I am in Uruguay, South America and the original company is Movistar ( Telefonica) and the new sim card is from ANTEL ( the officail and biggest company in my country).
I don;t knoe what todo.
I have been trying for more than one mont.
I have gone several times to both companies. Aldo two times to Apple uruguay, and nobody can help me. -
I have the new mini ipad I buy an iTunes cards and I redeem it each time I try to purchase something it ask me to verify my payment before when I finish it write to go on apple support and i cannot make any purchase please somebody can help me
Click here and ask the iTunes Store staff for assistance.
(107643) -
i'm trying to redeem my itunes gift card and i get the message "session timed out." does anyone know why i'm not able to redeem my card and why i get this message in stead?
I've been having the same issues too, and thought it was just my outdated computer or account?!
Every time I try to purchase a song, "session has timed out" shows up after I click "agree" to the terms!? I seem to be in the exact same scenario as 'SportsBarn' above: Itunes support have replied repeatedly with the same "solutions" but nothing has helped or even been applicable. I have an older laptop, 2005 Powerbook running OS X 10.4 Tiger so it's not compatible with the latest iTunes 10.5.2 which requires minimum OS X 10.5. I've been using the balance already in my iTunes account (from redeemed giftcards over the past few years) with no problem, until recently (my last successful purchase was October 2011). I wonder if it's the older OS or just a redemption glitch even with newer computers? -
I am trying to buy gems for my games ant it says purchase can't be completed. Already I redeem iTunes card.. Pls help
If you are also getting a message to contact iTunes Support then you can do so via this link and ask them for help (we are fellow users here on these forums, we won't know why the message is appearing) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
-
Hello. i'm trying to Redeem my account with a 25GBP ITunes card and it says it must be used on a UK Store Front. Can someone help as my account is billed in USDollars
What it's telling you is correct. Gift cards are valid only in the country in which the card was issued. You cannot use an iTunes card issued in the UK in a US iTunes Store account. Give or sell the card to someone who can use it in the UK.
Regards. -
I buy iTunes card and when to try redeem its say invalid code and it's my first time to use prepaid iTunes card
Make sure you're using the correct code. For most iTunes cards, the code is under the scratchoff area on the back of the card. For more information, see this support article:
http://support.apple.com/kb/TS1292
If you can't get to work after perusing that page, contact the iTunes Store Support; instructions are at the bottom of that article.
Good luck. -
I just purchase this card two hours ago on my visa debit card and I am receiving a invalid nonactivate message. What do I do. I always purchase iTunes cards and have never experience this before.
Are you able to go back to where you bought it from and see if they can activate it properly ? If not then you can try contacting iTunes Support (you will probably need to give them images of the front and back of the card, and probably of the receipt) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then iTunes Cards And Codes
Maybe you are looking for
-
Two Finger Right Click on late G4 iBook with USB Trackpad?
I learned that with OSX Version 10.4.7 it is possible to use the two-finger-click instead of ctrl-click for right-clicking. But this only works on the new Intel Macbooks/Pro. Well, this is nice. For older Laptops with ADB-Trackpad there is a freeware
-
Worklist and Inbox functionality in CRM 5.0
Hello, We would like to know the difference between the Worklist and Inbox functionality in SAP CRM. Is there any change in functionalities of the two, in 4.0 and 5.0. What the different settings for these two functionalities in any system. How do we
-
Hi, I've connected my Macbook Pro to my apple TV via AFP, problem is AFP disconnects all the time. I can listen to 2 or 3 songs disconnect or watch 10 minutes of a movie and it disconnects. Anyone came across this before and could offer me some assit
-
Hi. My graphics card is not being detected, device manager lists NVIDIA GT 740M as a hidden device (have to select show hidden devices to view it), upon going into the device properties it states this: 'Currently, this hardware device is not connecte
-
First of all im using vista os & not using mac os is it at all possible, for the itouch to show up in 'my computer' & act as a normal storage device (i.e. drag & drop files into the device folder & it comes up on the device itself). i asked this prev