Redeemed 1-year subscription prepaid, only accessible to the trial version.

The customer support call wait time is a joke. I've been waiting for over 1-hour now, not sure it will ever connect a real person.
The title says it all. My account clearly says that my subscription expires on Jan. 9th 2015 but only find "Download Trial". Or Creative Cloud launcher lets me use Trial version and the stupid app is encouraging me to subscribe and pay. I'VE JUST PAID $600!! If I launch one of the software it says Sign in Required and will sign in with my account but then it only shows options "License This Software" or "Start Trial". If I select "License This Software" then it asks serial number...why...I have the subscription already..
I tried logout and re-login.
Please help.

Creative Cloud applications unexpectedly revert to trial mode | CS6, CCM

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