Redeemed an itunes gift card the money was credited towards my account but then went to purchase something and it asked to verify my credit card?
I received a $100 gift card that is redeemable through the iTunes store or mac store. So i went onto iTunes and redeemed it an the money was credited to my account. then i went to buy something and it says to verify my credit card and type in the security code for my credit card, but i have $100 on my account from the gift card so why cant i just use that?
The iTunes Store from time to time will as a security precaution ask you to verify your billing details even if you have a credit balance available. If you just do what it asks, the purchase will then most likely go through on your credit from the prepaid card as normal. If your credit card is charged instead, or you don't have a credit card but it keeps insisting on one, go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.
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Okay so I just got an iPhone 5. My first iPhone. In the past I've had two different iPods, an iPod Touch 3rd Generation, and an iPad 2.
I only have 87 cents in my bank account so I paid cash for a $15 iTunes card so I could get some applications on my new iPhone 5. I realize that iTunes won't let me download updates or buy new applications when my bank account has a low or insufficient balance, so it will ask to verify the code on the back of the card. After entering the code, it says to please enter valid information. The information is valid, but won't be accepted because it has a low balance.
I tried selecting "None" as my payment options to see if that would allow me to make purchases using the $15 balance I just redeemed from the iTunes card. It doesn't seem to help the situation.
I went to contact Apple, but I had to schedule a call (this is the first time I've ever had to contact support for a problem - ever). I also sent in an email hoping I would get a response sooner. I want to play with my phone now, not in a few days when they can finally call me back...
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Apple will only accept cards that have a balance. The balance is so small in my account that it won't accept it as a valid card.
I'm going to have to contact Apple anyway to reset the security questions. That's obvious. Your answers were not exactly helpful. You didn't tell me anything I don't already know, but thanks for trying to be helpful. -
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Message was edited by: varjak paw -
I gifted $15 to my friend through the itunes store. After 30 minutes, she had not received it so I resent the message. iTunes didn't say I would be double charged for RESENDING the email.
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