Redeemed gift card songs not downloaded

I redeemed a gift card for 10 free songs from my local public radio station ( for dontating to the station).
At the beginning of the d/l I entered the wrong password for my account, and so, the songs ,I thought , were not dowqnloaded. Now I can't reenter the code on my free gift card. I get the message that this card has already been redeemed-though I have not received any of the songs.
On my recent purchases page all ten songs are listed but with the note of "report the problem"
umm simply, how do I report the problem? This is the only place I could find to even ask a q. Can you help?

Look under the Store menu in iTunes for the "Check for purchases" command and run that. You may find the tracks there to be downloaded.
If not, contact the iTunes Store using the form at the bottom of the Download FAQ web page and explain the problem to them.
Good luck.

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