Redemption code already redeemed

I am trying to redeem a redemption code for school-issued Adobe Creative Cloud, but it tells me the code has already been redeemed.
I only installed it on one office computer---Can't it be used on two?
And, either way, the computer I installed it on was destroyed in a water main break on 1/15. Can I re-download the program?

do you have a cc subscription?
if yes, sign in to the link in message 4 using the adobe id you used to obtain your cc subscription.
if no, contact adobe support, http://www.adobe.com/support/chat/ivrchat.html

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  • Redemption Code has already been redeemed

    I just purchased an access key from my school's website to regain access to my creative cloud, which I had also purchased through my school. My subscription had expired by my school offered the access key extend the subscription. I was given a redemption code but when I tried to use it, I got a message saying the code had already been redeemed. I was not given a serial number. Where do I go from here?

    You'll need to head back to the folks that dealt you the redemption code.

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