Redemption code comes back as invalid as I try to install Photoshop/Premiere Elements 11.

I bought a sealed copy of Photoshop/Premiere Elements 11 less than a year ago.  I just got around to installing it.  However, when I come to the screen where I need to put in the Serial number, I see that I need to first use a redemption code to get the serial number from Adobe.  When I put in that redemption code, I get a response that the redemption code is invalid.  Considering I paid around US $80 for this and am now wanting to use it, I'm a bit disappointed to say the least.  How can I get Adobe to recognize my redemption code and give me a serial number?  Is there somewhere else I need to be looking for a serial number?  Any help would be appreciated.
Thanks.

make sure you're using the correct number in the correct location:  Redemption Code Help
https://redeem.licenses.adobe.com/getserial

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