Redemption Code entered correctly does not generate serial number.
I am having a difficult time obtaining a serial number for Adobe Acrobat XI Pro. I purchased a boxed package from a local retailer. Inside the box is a redemption code that upon entering, a serial number is supposed to be generated. I made sure to be careful of ones and zeroes, to not mistake them for "I"s and "O"s . Upon entering the Red/Cd I receive a message that the retailer has not activated the software purchase. I go back to the retailer, tell them my issue and they exchange my s/w for a new box. I get home and the same problem occurs. My question: has Adobe changed the process for obtaining a serial number from a boxed software purchase? This is utterly frustrating. I cannot understand why Adobe would have a process for obtaining a serial number for legitimately purchased software that does not work. Any help would be appreciated. Please forgive me if I posted this to the wrong forum.
From Adobe support: "You cannot redeem the redemption code,it has to be redeemed by us". They handled the code redemption, the serial number retrieval and the product registration during my chat session. I asked the question what is the purpose of providing an enclosed redemption code and that question went unanswered. At the end of the day, I was able to get my serial number and activate the software.
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trying to activate serial number after entering redemption code and continues to say invalid serial number. Installing on Server 2012 R2 for client using RDS. HELP.....
Thank you guys for the quick answer! Muche appreciated
I've tried all suggested solutions, but no luck :-(
- tried http://support.microsoft.com/kb/2765260 > no help and by the way the hotfix provided is not applicable for 2012 R2.
also tried "C:\Windows\Microsoft.NET\Framework64\v4.0.30319\aspnet_regii -enable -i" and got this :
Microsoft (R) ASP.NET RegIIS version 4.0.30319.33440Administration utility to install and uninstall ASP.NET on the local machine.Copyright (C) Microsoft Corporation. All rights reserved.Start installing ASP.NET (4.0.30319.33440).This option is not supported on this version of the operating system. Administrators should instead install/uninstall ASP.NET 4.5 with IIS8 using the "Turn Windows Features On/Off" dialog, the Server Manager management tool, or the dism.exe command line tool. For more details please see http://go.microsoft.com/fwlink/?LinkID=216771.Finished installing ASP.NET (4.0.30319.33440).
http://social.technet.microsoft.com/wiki/contents/articles/14582.sharepoint-2013-install-prerequisites-offline-or-manually-on-windows-server-2012-a-comprehensive-guide.aspx
> is not for 2012 R2.
For the automated install script (http://gallery.technet.microsoft.com/office/DownloadInstall-SharePoint-e6df9eb8) Craig mentions that the script are not yet compatible
"SharePoint 2013 SP1 and Windows Server 2012 R2 support coming soon
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hi im new apple ,ac book pro user ..Bought a mac 3 weeks before my mac does not show serial number on screen .Also I am unable to sign in imessage n facetime it gives network error like though i can access web site n etc .! What can be this issue n how to solve it??
Hi,
If the machine is brand new I don't see why the serial Number is missing (it is entered on to a special chip at the factory)
However if the machine is a return and has been refurbished then the Logic/mother board may have been changed and someone forgot to put the info back to the new board.
for the Points
7:44 pm Thursday; January 16, 2014
iMac 2.5Ghz 5i 2011 (Mavericks 10.9)
G4/1GhzDual MDD (Leopard 10.5.8)
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Couple of iPhones and an iPad -
I just bought Adobe Photoshop Elements 13, I have the redemption code, how can I get the serial number, you guys made so difficult.
Redemption Code http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
-and https://forums.adobe.com/thread/1572504
Photoshop Elements is not part of the Cloud, I will move this to that forum
Photoshop Elements Forum http://forums.adobe.com/community/photoshop_elements
If you still need help...
Select a topic, then click I STILL NEED HELP to activate Photoshop Elements Online chat
-http://helpx.adobe.com/contact.html?product=photoshop-elements or
http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements- premiere.html -
I have my redemption code but can't get the serial number for adobe photoshop elements 12 that I jus
I'm trying to find out my serial number. I have the redemption code but can't get the serial number for adobe photoshop elements 12 that I just purchased
Hi KEsheppard
Please refer the link below to get the help regarding redemption code and the serial number:
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
Let us know if it helps,
Thanks!
Gurleen Kaur -
I still can't get a redemption code it won't accept my serial number what happened to Adobe it used to be user friendly
Bentnote if you are unable to redeem your redemption code then please contact Costco.
If you were provided a serial number then please register it under your account at http://wwww.adobe.com/. You can find more details regarding locating and registering your serial number at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html. -
I purchased Adobe sc6 master collection from software city and i cannot locate the redemption code, but I do have the serial number for mac, do i still need the redemption code and where would i find it?
Hello,
please have a look there: https://helpx.adobe.com/x-productkb/global/redemption-code-help.html
>>> Redeem your redemption code in three easy steps.
Hans-Günter -
Redemption Code for PSE11 does not work - cannot obtain serial number
What do I do if my Photoshop Elements 11 Redemption code doesn't work? I am trying to find a proper contact number and I can't. I need to use this code in order to get the serial number and install the product. Does anyone one have a solution? or a phone number?
Redemption Code Help
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html -
Acrobat X Pro not working, tryed to re-install and does not recognize Serial Number?
Acrobat X Pro not working, Serial Number not recognized?
Hi lv123321,
Do you have Acrobat only License no or is it a part of suite. If Acrobat X pro is a part of suite then you need to use the suite setup to install Acrobat.
Also if possible could you please private message me the serial no so I can try decoding it.
Regards,
Abhijit -
I purchased iWorks online and the password I received does not work. The program expires in 7 days. What are my options?
Hi jboy,
Is there a redemption code inside the box (24 digit alphanumeric code) ?, serial number needs to be redeemed with that redemption code.
Please see - http://helpx.adobe.com/x-productkb/global/redemption-code-help.html#purchasedproduct
Feel free to contact the support at http://adobe.ly/yxj0t6
^Ani -
Does not accept serial number elements 12
typed in 18 numbers does not accept need help downloading
Hi jboy,
Is there a redemption code inside the box (24 digit alphanumeric code) ?, serial number needs to be redeemed with that redemption code.
Please see - http://helpx.adobe.com/x-productkb/global/redemption-code-help.html#purchasedproduct
Feel free to contact the support at http://adobe.ly/yxj0t6
^Ani -
Trying to install Illustrator CS4 onto my new PC. Does not recognize serial number.
Got a new PC last week. Trying to reinstall Adobe Illustrator CS4. Put in disc... typed in the serial number as requested, but it is not recognized. Would appreciate any help.
Thanks.Hi,
Looks like that the version of CS4 which we are installing is an upgrade, If yes you what is the previous qualifying version.
Find the right product and enter the serial number in front of that and bingo it will start working!
Hope it Helps
Thanks -
Palm bonus software site does not recognize Serial Number
Hi everyone. Love my New Centro but when I try to download the bonus software I get a message saying that it does not recognize my devices serial number. Help.
Cliff waeschle
Post relates to: Centro (Verizon)Thanks for the tip but now I need a registration number. Is one provided with the bonus software
Thanks cliff
Post relates to: Centro (Verizon) -
Registration does not recognise serial number
Have tried registering iPod and website won't recognise serial number.
I've typed it in several times and the serial number I'm typing matches the one I can read from the back of my iPod and the one the iTunes finds.
How can I register so that website will recognise serial number later?
iPod 30GB Black Windows XPJust to check you are entering the correct number.
http://docs.info.apple.com/article.html?artnum=60978
As a matter of interest, did you buy the iPod from a recognized Apple outlet? -
Lightroom does not recognize serial number...help!
Hello,
I had the same issue on my other computer, which was resolved a few months ago. I download Lightroom and when I type in my serial number, it gives me a red X, indicating that the number is incorrect. I triple-checked it, and it is not. When I spoke with the customer service rep, she guided me through a process in which I had to uninstall my current version (5.4 I believe), install an older version (4.something), and used the serial number with that version. It worked! However, I lost the transcript of our conversation and I can't remember which version I was supposed to download, leaving me unable to use Lightroom on my other computer. Anyone know what I should do?
Thank youI tried anouther part of the site and was able to get it, am thinking the instructions were just wierd and seemed to say that I should append the two small numbers but I really should just of used the singular 7 digit SN.
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