Redemption Code error

I am trying to install but it won't take the redemption code that was emailed to me, what should I do?

You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
Here are some links to help make contact:
http://www.adobe.com/support/chat/ivrchat.html
http://www.adobe.com/support/download-install/supportinfo/

Similar Messages

  • Adobe Creative Cloud Redemption Code Error

    Hi,
    I signed up 500px.com Awesome+Adobe and Adobe Creative Cloud's redemption code is not working.
    The error shown Oops! This code has already been redeemed.
    But in my application, it shows trial version only.
    How can I solve it.
    Thanks.
    Rgds,
    Chit Min Maung

    Redemption Code Help
    Sign in, activation, or connection errors | CS5.5 and later, Acrobat DC
    Mylenium

  • App Store redemption code error April 2015

    I purchased Mountain Lion on apple.com yesterday in order to update OS X on aMacbook Pro Mid 2012 non retina that is running Lion 10.7.5.
    After waiting overnight I finally received the redemption code this afternoon and when I tried to redeem in the app store I keep getting the following
    error messages "Code redemption is temporarily unavailable. Try again later." and "This item is being modified. Please try
    again later." I even tried checking to see if it would work on another mac running Mavericks and it had the same error. I spoke to customer support
    at apple and while they were all very nice their final answer was "wait a while and see what happens" < "SERIOUSLY ?"  It's been over six hours
    since I first tried this and there has been no change. Also FYI, I cannot use Mavericks or Yosemite yet because of a hardware/software compatibility
    issue  so don't go there. Thanks.

    Thanks for your reply. I had previously tried this but tried it again after receiving your message.
    Sorry but that did not change anything. The app store appears totally unresponsive. I have an
    active and working internet connection that works fine.
    PROBLEM NOT RESOLVED !!! PROBLEM NOT RESOLVED !!!PROBLEM NOT RESOLVED !!!PROBLEM NOT RESOLVED !!!PROBLEM NOT RESOLVED !!!PROBLEM NOT RESOLVED !!!PROBLEM NOT RESOLVED !!!PROBLEM NOT RESOLVED !!!PROBLEM NOT RESOLVED !!!PROBLEM NOT RESOLVED !!!PROBLEM NOT RESOLVED !!!PROBLEM NOT RESOLVED !!!PROBLEM NOT RESOLVED !!!PROBLEM NOT RESOLVED !!!PROBLEM NOT RESOLVED !!!PROBLEM NOT RESOLVED !!!

  • HT1539 I am getting an error that my Disc cannot be found, may be dirty, etc...  Please reinsert and try again.  After retrying, I cannot download, as the redemption code indicates that it has already been used.  How do I download movie now?

    I am getting an error that my Disc cannot be found, may be dirty, etc...  Please reinsert and try again.  After retrying, I cannot download, as the redemption code indicates that it has already been used.  How do I download movie now?

    Thanks for the quick advice!
    Unfortunately, I am still unable to open my core productivity apps, namely Skype and Evernote. Twitter, as well, could not start. But interesting quick fix though, I never knew you could do that.
    Here's the error log after the restart:
    What else should I try?

  • I am unable to redeem my purchase of a Photoshop Elements 12 software license.  After entering the redemption code and clicking on the Redeem button, nothing happens.  No error message.  Screen does not change.

    I am unable to redeem my purchase of a Photoshop Elements 12 software license.  After entering the redemption code and clicking on the Redeem button, nothing happens.  No error message.  Screen does not change.

    try using a different browser, or contact support Contact Customer Care

  • Why do I get an error message when I put in my redemption code?

    Maryland Institute College of Art and Design allows their students to download a yearly subscription to Adobe Creative Suite using an intermediary website mica.onthehub.com. Following the instructions I obtained my new redemption code and was directed to https://creative.adobe.com/educard to renew my subscription. However, every time I try to enter my password I get an error message with the following: "We're sorry. Something seems to be wrong on our end. Please try again later. If this continues to fail, please contact Customer Support." I've tried multiple times but the issue doesn't seem to be resolved. I'd greatly appreciate some help.

    Thank you for your help so far.
    I went through the process of activating this redemption code with a support technician from my university, and they weren't able to activate this code either.  This technician has activated many licenses on campus and has never seen error messages like this.
    Additionally, the form's error even states that this is due to a problem on Adobe's end of things.  This is the redemption code that was supplied by the OnTheHub people, and it's not working.  Why is that?
    Additionally, when I log into my Adobe account and look at what's listed under my "Products and Plans", it said something along the lines of "We can't display all of your plans at this time."  Perhaps this is related to why I'm unable to activate this license?

  • HT1725 Error with Purchased movie redemption code

    I am trying to download FREE a Digital Copy, with a redemption code.  It is a 2 part download and only 1 part downloaded fully & completely.  The second download stopped and will not resume.  It keeps giving me this:  stopped (err = -50).  What do I have to do to get the 2nd part downloaded to my computer after I have recieved this error message?   Re-entering the redemption code and trying to start over does NOT work.  HELP !

    Perhaps try the "Error -50," "-5000," "8003," "8008," or "-42023"section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
    iTunes: Advanced iTunes Store troubleshooting

  • After entering the redemption code from Adobe Photoshop CC, I keep getting an error saying "This card was purchased in a country that does not match your Adobe ID. You can try signing in with a different Adobe ID or get in touch with us if you need help."

    Hi. I'm a Mac user. After entering the redemption code from Adobe Photoshop CC, I keep getting an error saying "This card was purchased in a country that does not match your Adobe ID. You can try signing in with a different Adobe ID or get in touch with us if you need help." What should I do?

    Did you purchase the software in another country than where you live?

  • HT1725 redemption code movie download error

    Hi,
    I have act of valor movie and entered redemption code.  When downloading there was an error with itunes downloading and it stopped.  Now itunes does not show purchased in the itunes store and I cant use the code again..how do I fix or reset?

    Perhaps try the "Error -50," "-5000," "8003," "8008," or "-42023" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
    iTunes: Advanced iTunes Store troubleshooting

  • I BOUGHT LIGHTROOM 5 IN LAREDO TX AND I TRIED TO GET IN MONTERREY MEXICO THE SERIAL NUMBER WITH THE REDEMPTION CODE BUT APPEARS AN ERROR. MY PC IS WINDOWS 8. COULD SOMEBODY HELP ME?

    I BOUGHT LIGHTROOM 5 IN BEST BUY LAREDO TX AND I TRIED TO GET IN MONTERREY MEXICO THE SERIAL NUMER WITH THE REDEMPTION CODE FROM THE BOX, BUT APPEARS AN ERROR. MY PC IS WINDOWS 8, COULD SOMEBODY HELP ME??

    I don't know that you can purchase Adobe software in the US for installing and using outside of the US.
    Redemption Code Help
    http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
    Serial number and activation chat support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

  • What do I do when I get repeated error message with redemption code?

    When I go to adobe.com/go/getserial to get my serial number, I get an error message repeatedly when I put in my redemption code. I purchased Adobe Premiere Elements at Best Buy and they scanned the package to activate. 

    Burbankhensley10 what error message are you receiving?  Have you tried using a different web browser or adjusting your security settings?

  • I purchased Creative Cloud through the Employee Purchase program. Had to reimage system. Need help reinstalling application. I have "redemption" code, but get error saying it has already been redeemed. Please advise.

    I purchased Creative Cloud through the Employee Purchase program. Had to reimage system. Need help reinstalling application. I have "redemption" code, but get error saying it has already been redeemed. Can you please advise how I go about getting my software reinstalled? If I was given the serial number when I redeemed, I don't have any record of it.
    Thank you,
    Starla

    Hi Starla Mehaffey,
    I would suggest you to sign in with your Adobe ID during installation and your product will automatically recognize your membership details.
    Refer this Link for any further assistance:- Redemption Code Help
    Hope that helps,
    Regards,
    Rahul Tyagi

  • My iTunes gift card's redemption code is unreadable.  I tried to submit this issue through the online support but the website wouldn't allow me to attach pictures of the card. What can I do now?

    I have an iTunes gift card from a parent of my student.  When I tried to scratch off the back for the redemption code, the code became unreadable.  I tried to submit this problem on Apple's support website and the site asked for pictures of the card (front & back).  I took pictures with my iPhone and when I tried to submit it, the website said it wasn't in the right format (my pictures were saved as JPEG files).  I tried all of the file extensions acceptable by the website and none worked.  I called customer support (real human) and she said that she could not nothing for me since the card was not purchased from iTunes store directly and it may have been from a retailer.  So there was nothing Apple could do.  I find that surprising since this card has Apple's brand on it and it was a legitimate iTunes card.  I can even provide the serial number but the Apple customer support didn't want to hear it. She told me to submit the question as a product feedback via their website so I did and again, I got nothing in return.
    I'd like to know if anyone can help me with this issue or if I will need to throw away this $25 gift card that would otherwise be very helpful for the students in my classroom?
    Thank you!
    PC

    When you tried to contact Support with the card's images how were you trying to do it, on your phone or a browser on your computer ? And have you tried a different browser to see if you get the same error message ?
    As well as images of the card they might also want an image of its receipt.
    And to contact Support you were using : http://www.apple.com/support/itunes/contact/ , and clicked on Contact iTunes Store Support on the right-hand side of the page, then iTunes Cards And Codes ?

  • Adobe photoshop elements 12 & adobe premier elements 12 redemption code invalid

    redemption code on adobe photo shop elements 12 is invalid

    Hi JuVé Photography,
    Have you tried uninstalling and reinstalling Photoshop Elements 12 completely? Sometimes that error can occur if the current installation became damaged.
    You should be able to download the installer again if you need it from here: Download Photoshop Elements products | 12, 11, 10
    - Dave

  • Need help as my account and redemption code is under another email that isnt valid i need to speak with an associate please!!

    i purchased my adobe illustrator cc pre paid 12 month subscription today and went entering the redemption code my computer crashed and i also put a type error in the email so i cant access these  please help

    http://helpx.adobe.com/x-productkb/global/service-ccm.html

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