Redemption code from Photoshop Elements 12 purchased from Best Buy does not work 'Oops! This code doesn't seem to be active. Please contact the retailer you purchased the card from, or use a different code.'   I have an invoice and the pickup notice from

Redemption code from Photoshop Elements 12 purchased from Best Buy does not work 'Oops! This code doesn't seem to be active. Please contact the retailer you purchased the card from, or use a different code.'   I have an invoice and the pickup notice from Best Buy.   What other information does Best Buy need?   What will they do?   Will I get a new box?   What happened to the days of just typing in a simple s/n?   

Redemption Code Help
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

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