Redemption Code Invalid

I am trying to enter a Redemption Code for a 12-month membership. It says my code is invalid and at other times says "We're sorry. Something seems to be wrong on our end. Please try again later."  I reviewed receipt to confirm activation was completed. I have tried all variations of the code (i.e. 1 or i, 0 or o, etc). I am on Windows 7 and had previously downloaded a trial which expired yesterday.

Moving this discussion to the Adobe Creative Cloud forum.
Christinacave if you are unable to redeem your redemption code then please contact our support team directly at Contact Customer Care.  You can find additional details on how to redeem a redemption code at Redemption Code Help.

Similar Messages

  • CS6 REDEMPTION CODE INVALID

    I'm pulling me hair out!   Trying to install Photoshop CS6 (mac). Went to web site www.adobe.com/go/getserial and typed my 24 digit redemption code into the six fields. I was very careful not to mix the zero (0) with the leter O.
    When I pressed "enter" there is a dialogue box continually stating the code is invalid!
    Purchase was from Amazon about two months ago.
    Please, any suggestions?

    Curt, thanks. Just completed a live chat with Adobe customer service and resolved the problem. Got my serial number and headed to my account to start downloading.
    I appreciate your email and when I read it there was a gasp! Bought it through Amazon.
    Lenny SimpsonCollision Analysis & Reconstruction, LLCc:  240.876.1412o: & fax: 301.774.4754
    Date: Thu, 21 Nov 2013 11:14:13 -0800
    From: [email protected]
    To: [email protected]
    Subject: CS6 REDEMPTION CODE INVALID
        Re: CS6 REDEMPTION CODE INVALID
        created by Curt Y in Photoshop General Discussion - View the full discussion
    Check to make sure the program is a Mac version.  s/n determines OS.  If it is mac OS then call Adobe and ask them to verify s/n, it could be a fake program.  Happens all the time on eBay.
         Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5863101#5863101
         Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/5863101#5863101
         To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/5863101#5863101. In the Actions box on the right, click the Stop Email Notifications link.
               Start a new discussion in Photoshop General Discussion at Adobe Community
      For more information about maintaining your forum email notifications please go to http://forums.adobe.com/thread/416458?tstart=0.

  • Why is my Redemption Code invalid ? I purchased at Best Buy

    I purchased Adobe Photoshop 12 at Best Buy yesterday and the Redemption No. is invalid.

    Have a look at this help link:
    http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

  • Adobe photoshop elements 12 & adobe premier elements 12 redemption code invalid

    redemption code on adobe photo shop elements 12 is invalid

    Hi JuVé Photography,
    Have you tried uninstalling and reinstalling Photoshop Elements 12 completely? Sometimes that error can occur if the current installation became damaged.
    You should be able to download the installer again if you need it from here: Download Photoshop Elements products | 12, 11, 10
    - Dave

  • Photoshop Elements 12 redemption code invalid

    I've asked several times but cannot obtain any responses.   I do not fully understand how this works I guess.    The redemption code on my PSE 12 sleeve does not work.   I double checked the code and what I typed and they are the same.    The error message says that I need to return to the retailer.   What information do they need to give me a valid redemption code?   Isn't there a way for me to contact Adobe and provide the information so I can install PSE12 now?   I find this bazaar maze of support without obtaining any support frustrating.    All I want to do is install PSE12.   It should not be so difficult that I spend hours doing it and then spend more hours trying to figure out how I contact Adobe support so I can install a one disk software program.    If anyone has any idea how to install the software, please let me know.    Thanks!

    http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
    Mylenium

  • Purchased boxed product but says redemption code invalid

    Several months back I purchased a boxed adobe photoshop elements 12 and adobe premiere elements 12 at Best Buy.  The MacBook Pro I purchased at the same time does not have a CD/DVD player/burner which I questioned because the boxed adobe product is a DVD installation.  The Best Buy salesman said I could go online and download and wouldn't have to use the DVD to do so.  I haven't had time to do so until now, several months later.  I does not show I have a product registered even though I have a redemption code which I keyed in and it came back with my two serial numbers.  But when I use either serial number to download the product from the adobe website, it tells me I do not have a valid serial number.  What do I do now???

    Thank you for your reply John.  Yes, I've gone there and talked with 3 different tech support.  I've downloaded 4 times now.  1 hour 25 minutes each time just for it to then tell me "can not write file".  Could it have anything to do with it taking too long to download?  Could it have anything to do with java script because when I tried to copy and paste the adobe download link in my address bar, the link turned into "java script void" or something similar?  It should be this complicated.  I've also gone in to make sure my computer is configured to allow me to "read & write".

  • Can't get my serial number from adobe - says my redemption code invalid

    I have a copy of Photoshop Elements 10 bought via ebay. am going round in circles. I have spoken to adobe customer services, sent 2 emails (unanswered) and contacted the vendor, who will not help.
    When I enter the redemption code, it says it is not valid. Adobe told me they have had a problem which would be resolved by today. Still does not work. Help??

    Redemption Code Help
    Scroll down to Still Need Help, Contact us

  • Mountain lion Redemption code invalid

    ML keeps saying invalid redeption code any one elase having problem. This is apples up to date program.

    Make sure you're using the right code. You should have received 2 emails. One contains a very lengthy (30 characters or so) password which is used to open a password protected PDF file in the second email. That PDF file contains your real content code (12 characters).

  • Invalid redemption code - can't get my serial number for Adobe Acrobate XI Standard

    I keep receiving a message, "The code you entered in invalid." for my redemption code.  I used the number one and the small l and a zero and a capital O in my redeption number and still get the same message.  How do I get the serial number so that I can download my Adobe Acrobat XI Standard program that I purchased from Best Buy today?

    Hello - Is the issue still pending

  • I bought Adobe Photoshop Elements 13 from wal mart today, and when i go to type in my redemption code to get my serial number it says my redemption code is invalid? and yes i have done it with caps and without caps, ive tried everything and I dont know wh

    I bought Adobe Photoshop Elements 13 from wal mart today, and when i go to type in my redemption code to get my serial number it says my redemption code is invalid? and yes i have done it with caps and without caps, ive tried everything and I dont know what to do anymore. I know its non returnable once opened and the package wasnt tampered with when I bought it. im at a loss on what to do

    Redemption Code http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
    -and https://forums.adobe.com/thread/1572504
    Lost serial # http://helpx.adobe.com/x-productkb/global/find-serial-number.html

  • Trying to redeem my digital copy of Star Trek, the movie, and iTunes tells me I've already redeemed it, or the redemption code is invalid. Any help woud be greatly appreciated

    Trying to redeem my digital copy of Star Trek, the movie, and iTunes tells me I've already redeemed it, or the redemption code is invalid. Any help woud be greatly appreciated

    You don't say which film you're struggling to download, I had problems with a-team and I ended up emailing the address on the leaflet, turns out they had a lot of problems  with people's codes,  they then gave me a new code to use! I have now managed to get the film downloaded?

  • Invalid redemption code

    I cannot get the serial number to install photoshop elements II..  I keep getting a invalid code message after I input the redemption code number.  What solution is there?  I feel like you just ripped me off of a hundred bucks.+

    You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
    Here are some links to help make contact:
    http://www.adobe.com/support/chat/ivrchat.html
    http://www.adobe.com/support/download-install/supportinfo/

  • I bought Photoshop Elements 12 and I cannot install it..It says invalid serial number and says invalid Redemption Code

    I bought Photoshop Elements 12 and I cannot install it..It says invalid serial number and says invalid Redemption Code when I try that way.  I need the program and because I have opened the box it can't be returned to the store.  I have over $100 tied up in this product that I can't use.  Someone said install the free trial version...Ok, I did...but it is just a 30 day trial and I want the full version of the product I paid for!! So how do I get a valid serial number?  The serial number on the box and the redemption code card both come up as invalid.  Not a very happy customer right now!!

    You will need to contact Adobe Support by chat or by phone.
    Serial number and activation support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

  • Redemption code comes back as invalid as I try to install Photoshop/Premiere Elements 11.

    I bought a sealed copy of Photoshop/Premiere Elements 11 less than a year ago.  I just got around to installing it.  However, when I come to the screen where I need to put in the Serial number, I see that I need to first use a redemption code to get the serial number from Adobe.  When I put in that redemption code, I get a response that the redemption code is invalid.  Considering I paid around US $80 for this and am now wanting to use it, I'm a bit disappointed to say the least.  How can I get Adobe to recognize my redemption code and give me a serial number?  Is there somewhere else I need to be looking for a serial number?  Any help would be appreciated.
    Thanks.

    make sure you're using the correct number in the correct location:  Redemption Code Help
    https://redeem.licenses.adobe.com/getserial

  • Invalid redemption code problem to get serial number

    Bought adobe premiere elements 13.  Got to retrieve serial number by entering redemption code.  24 letters and numbers.  I did every way, case sensitive and not, and even the 0 with a line through it, an O or number 0?  Tried both.  Still all ways "invalid."   What now? 

    Hello Scotty,
    did you use the steps from there? >>> Redemption Code Help
    Another way, If you purchased your product from these firms like Amazon, you get this code with which you can request a serial number from Adobe. Please have a look at http://helpx.adobe.com/x-productkb/global/find-serial-number.html. (Start here: How did you purchase your product?)
    The following part, so I just see at least, ceased to exist on my Adobe website, everything takes place in the link from above. I leave it as an info yet, it might still fit for you. For this purpose, please click your way through to your Adobe Store and find the button "Get Serial Number". Fill in the form and after a while you will get the real serial number.
    Hans-Günter

Maybe you are looking for

  • Not able to get the data in COSB Table

    Hi Colleagues, I have created a Project and assign the WBS number to a Sales order and also have done all the settings in Result Analysis. But still not able to get the data in COSB table. Could you please suggest me the steps and process, Might be i

  • Problems with re-installing Snow Leopard.

    I'm trying to reset my macbook pro to factory settings, but when loading the Snow leopard CD the screen dims and a "Turn off your computer" message comes up, canceling the procedure. How do i fix this/reset my mac in another way? (As a side note, the

  • Problems with a JCDK

    Hallo, I get following error message when I run converter: error: export file framework.exp of package javacard.framework not found. My .opt file seems like follows: -out EXP JCA CAP -exportpath $JC_HOME/api_export_files/ with -exportpath $JC_HOME/ap

  • Internal Checkout Error using Xcode Continuous Build Service

    I'm trying to use the new Xcode service in Mavericks' Server Version 3 to setup continuous build for a git repository on BitBucket. I've been unable to get it to work successfully. Currently, The Build Agent Logs section shows the following error: Oc

  • Flyout menu area blocking access to body

    I'm building a site in Dreamweaver that my client is editing in Contribute. It uses CSS flyout menus. When we try to work on the pages in Contribute, Contribute blocks out the whole area that the menu would cover if it was fully expanded. In order to