Redemption code isn't active

I have done all the steps as instructed, but I receive an "oops" message saying the redemption code is not active. What do I do to get it active?

Hey Sheila Rucki,
I would suggest you to please refer this KB doc link to seek help with your redemption code:
Redemption Code Help
You might try using a different browser and then check
Let me know.
Regards,
Anubha

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