Redemption Code Issue

I try to type my redemtion code to install Adobe Premiere Elements 12 and it says, "That it's invalid" or "It's inactive...." when I change the 0 to the letter O; just in case of confusion, please HELP!!!!!

See if this link helps:
http://helpx.adobe.com/x-productkb/global/find-serial-number.html
If the suggested solutions don’t work scroll down to the bottom of the page and click:
Still need help? Sign in for support
You can then start a live chat if an Adobe agent is free.

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HT1539 UltraViolet Redemption code issue on Itunes

I have a couple of UltraViolet digital copies, when I click redeem on Itunes I only get the option to redeem a gift card. I tried entering the UV redemption code to see if it would work but it does not, both movies and Itunes account are from the US. Itunes version 11.0.2. Any advice?

You get only one download of a movie per purchase, so you need to move the movie from your old computer yourself. See:
iTunes for Windows: How to copy purchases between authorized computers
Regards.

My iTunes gift card's redemption code is unreadable. I tried to submit this issue through the online support but the website wouldn't allow me to attach pictures of the card. What can I do now?

I have an iTunes gift card from a parent of my student. When I tried to scratch off the back for the redemption code, the code became unreadable. I tried to submit this problem on Apple's support website and the site asked for pictures of the card (front & back). I took pictures with my iPhone and when I tried to submit it, the website said it wasn't in the right format (my pictures were saved as JPEG files). I tried all of the file extensions acceptable by the website and none worked. I called customer support (real human) and she said that she could not nothing for me since the card was not purchased from iTunes store directly and it may have been from a retailer. So there was nothing Apple could do. I find that surprising since this card has Apple's brand on it and it was a legitimate iTunes card. I can even provide the serial number but the Apple customer support didn't want to hear it. She told me to submit the question as a product feedback via their website so I did and again, I got nothing in return.
I'd like to know if anyone can help me with this issue or if I will need to throw away this $25 gift card that would otherwise be very helpful for the students in my classroom?
Thank you!
PC

When you tried to contact Support with the card's images how were you trying to do it, on your phone or a browser on your computer ? And have you tried a different browser to see if you get the same error message ?
As well as images of the card they might also want an image of its receipt.
And to contact Support you were using : http://www.apple.com/support/itunes/contact/ , and clicked on Contact iTunes Store Support on the right-hand side of the page, then iTunes Cards And Codes ?

Invalid redemption code - can't get my serial number for Adobe Acrobate XI Standard

I keep receiving a message, "The code you entered in invalid." for my redemption code. I used the number one and the small l and a zero and a capital O in my redeption number and still get the same message. How do I get the serial number so that I can download my Adobe Acrobat XI Standard program that I purchased from Best Buy today?

Hello - Is the issue still pending

I cannot locate my cs6 redemption code and I just purchased a new computer because my old one doesn't work anymore. How can I get my photoshop on this computer? All my other products are registerd with a serial number

I cannot locate my cs6 redemption code and I just purchased a new computer because my old one doesn't work anymore. How can I get my photoshop on this computer? All my other products are registerd with a serial number

The activation servers for CS and CS2 stopped working and were taken down. You'll need to take a look at this link for your issue: https://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-activation-end-life.ht ml
Benjamin

Why do I get an error message when I put in my redemption code?

Maryland Institute College of Art and Design allows their students to download a yearly subscription to Adobe Creative Suite using an intermediary website mica.onthehub.com. Following the instructions I obtained my new redemption code and was directed to https://creative.adobe.com/educard to renew my subscription. However, every time I try to enter my password I get an error message with the following: "We're sorry. Something seems to be wrong on our end. Please try again later. If this continues to fail, please contact Customer Support." I've tried multiple times but the issue doesn't seem to be resolved. I'd greatly appreciate some help.

Thank you for your help so far.
I went through the process of activating this redemption code with a support technician from my university, and they weren't able to activate this code either. This technician has activated many licenses on campus and has never seen error messages like this.
Additionally, the form's error even states that this is due to a problem on Adobe's end of things. This is the redemption code that was supplied by the OnTheHub people, and it's not working. Why is that?
Additionally, when I log into my Adobe account and look at what's listed under my "Products and Plans", it said something along the lines of "We can't display all of your plans at this time." Perhaps this is related to why I'm unable to activate this license?

Still in trial mode despite use of redemption code

I was given a year subscription by an adobe employee as they are trying to convert all the editors at my job to Premiere Pro from FCP. I received the email with the code and entered it, then I downloaded a bunch of apps but they all ask for a serial which I never got. Did I miss a step in the process or something?
Thanks in advance!

Hi Bernardosan72
Sorry to hear you're still having difficulties. I looked at your order and it looks like the type of membership which should only require you signing in with your Adobe ID and no redemption code. Do you see any kind of button at the bottom with a "License this software" option that you can use to sign-in? If for some reason Photoshop was unable to activate, that would be an explanation why its running in trial mode. In addition to the link John provided, this one might be useful too: http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
If you continue to have difficulties, contacting our support via chat like John suggested would be a good next step.

Redemption code

I just purchased a membership but I did not receive a redemption code. Can someone help me with this issue?

Where/how did you purchase?
If you purchase direct from Adobe, I don't think you receive any codes, you simply use your paid Adobe account ID
Log in to your paid Cloud account... IF you bought direct from Adobe
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
http://www.adobe.com/products/creativecloud/faq.html
http://helpx.adobe.com/creative-cloud/help/install-apps.html to install or uninstall
http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
What it is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
Cloud Getting Started https://helpx.adobe.com/creative-cloud.html
-Install, update or UNinstall, and launch after installing

Any Idea when Apple will email the redemption code for Mountain Lion?

Any Idea when Apple will email the redemption code for Mountain Lion? I got a code but it said it was invalid on the app store. When will this issue be solved? Kind of getting impatient, given I dropped 2k over their product...

Any Idea when Apple will email the redemption code for Mountain Lion? I got a code but it said it was invalid on the app store. When will this issue be solved? Kind of getting impatient, given I dropped 2k over their product...

HT2736 How does a content provider obtain a redemption code to provide to others for free downloads of their own content

How does a content provider obtain a redemption code to provide to others for a free iTunes download of their own content. This would be similar to what Starbucks does. However, it would the actual content provider and not a third party.

Same issue. We produce a number of Podcasts and are about to launch a national print campaign to promote them under a single brand identity.
I tried that method already as well, but got the response back that I needed to contact a different department using the "report this podcast" link associated with the Podcast in iTunes (which, of course, doesn't have any options for anything close to this type of request.) Been 48 hours and no response yet. Anyone had any success with this?

How to get the redemption code or serial number to activate CC subscription?

Hello, my Creative Cloud free-trial has expired and now when I open a product it is asking me for a serial number to activate it. So, the system is not recognizing my Creative Cloud subscription! Then it asks me to redeem a redemption code with a redemption code, but I do not have a redemption code. How can we solve this so I can continue using my products? Thanks!

You say your FREE trial has expired, and then you say you have a subscription... which is it? Do you have a paid subscription?
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Invalid redemption code

I cannot get the serial number to install photoshop elements II.. I keep getting a invalid code message after I input the redemption code number. What solution is there? I feel like you just ripped me off of a hundred bucks.+

You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
Here are some links to help make contact:
http://www.adobe.com/support/chat/ivrchat.html
http://www.adobe.com/support/download-install/supportinfo/

I have a Creative Cloud Photography membership but can't find a redemption code or access Lightroom or Photoshop.

I purchased a Creative Cloud Photography membership but can't find a redemption code nor can I access Lightroom or Photoshop. I keep getting a message "Your Lightroom trial has expired. What steps do I need to take to get up and running?

If you are using windows OS, look for file named hosts at below location:
C:\Windows\System32\drivers\etc
Check if there is anything that is blocking the Adobe CC app to verify your subscription.
Make back up copy of hosts file and delete everything except below contents:
# Copyright (c) 1993-2009 Microsoft Corp.
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
# For example:
#      102.54.94.97     rhino.acme.com          # source server
#       38.25.63.10     x.acme.com              # x client host
# localhost name resolution is handled within DNS itself.
# 127.0.0.1       localhost
# ::1             localhost
I hope that should resolve the issue.

Photoshop Elements 10 from Best Buy - incorrect Redemption code

I was just given this Photoshop Elements 10 as a gift, and I followed the directions to get my serial number.... peeled the sticker off of the back of the box from Best Buy, entered the redemption code, only to be told the code is invalid. SO, I am unable to get a serial number to install this program. Even online support told me it was an incorrect number. So it's either a misprint, or as one phone support agent said last night "it's Best Buys fault".... Today I've been on hold for nearly an hour waiting for someone to answer the phone.... any ideas what to do outside of hoping tech support can finagle me a new number?

Hi RedderArt & ilmiocuore33,
Do you have the invoice for the purchase made at best buy?
On the invoice, you will see a number listed as the "Serial Number".
Please contact support and provide that number and they will be able to resolve your issue.
Contact Adobe Support

Redemption code says inactive, bought package yesterday

A few questions here about photoshop elements 10 / premiere elements 10.
I bought Adobe Photoshop Elements 10 / Adobe Premiere Elements 10 combo pack. Came home excited for new software and I had to go online to get a serial number. No big deal, takes 5 seconds. After all, this couldn't possibly be harder than getting an E-book onto a Kobo... So I enter the redemption code with the re-captcha. BOOM "redemption code is inactive. Please contact Adobe customer support." How may I ask do I do that? Any numbers? Yup it turns out after 3 minutes of searching, so I call it. Aaaaand now they say I can't have free support for a $150 program because it's "Elements". Talk about a catch 22.
1) What does inactive mean? Does this mean the Authorized Adobe Reseller did not scan it out correctly? Did the product sit too long on the shelf? Did someone try to use the code and it no longer works? No clue here, and no information given to resolve it other than "contact Adobe support".
2) If the retailer serial number on the box (not the upc) matches up with the serial number on the sales receipt, did it ring up correctly?
3) Or should I get a full refund and get another copy from a different location?
I have already done the steps in the following page with no result: http://helpx.adobe.com/photoshop-elements/kb/serial-number-retrieval-process-faq.html
I would call support again (probably to no avail) but I work and sleep during their hours with no substantial time to call and be on hold for 45 minutes (increasing my cell phone bill...). Does customer support have an email if this cannot be resolved instantly via telephone?
Edit: I looked at the serial number on the box and the one on the ticket. They differ by ONE digit. This could have something to do with it. I will update to help others with the same issue when I get a resolution.

Use this Web site for customer support issues:
http://www.adobe.com/support/contact/
After selecting the appropriate Help topic, you can usually initiate an on-line chat session to resolve the problem.
Ken

Redemption Code Issue

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