Redemption Code "not active"

I just bought adobe premiere elements 12 from BestBuy.  After putting in the disk and beginning the installation process I was prompted for a "serial number."  This was expected, as when I opened the box I found a slip of paper with the twenty-four character "redemption code" and instructions on where to enter it to get my serial number.  However, when I went to www.adobe.com/go/getserial and entered my code I received the following message: "Oops! This code doesn't seem to be active. Please contact the retailer you purchased the card from, or use a different code. For more information contact Customer Support and order by phone."
I have attempted to contact customer support via phone, and after waiting on hold for fifteen minutes was disconnected.  Please help me activate my code and get my serial number before I am forced to return this product.
Thanks in advance for any help anyone can offer. 

What does MicroCenter have to say? 
The message you’re getting is saying that Adobe doesn’t have your redemption code on file as being involved in a valid purchase.
If Adobe doesn’t get a transmission from MicroCenter saying your redemption code was involved in a valid transaction, then Adobe isn’t inclined to give you something that could have been stolen.
I am not sure how well MicroCenter and Adobe are communicating, especially since Adobe has been doing maintenance on their servers since Friday evening, but if things don’t clear up in a day or two, I’d contact both Adobe and MicroCenter and see if either can give you a specific answer about your redemption code having been transmitted and received.

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