Redemption code not working on photoshop elements 11

hey guys, i just bought photoshop elements and i cant get my redemption code to work. can anyone help? it says code is invaild.

Are you following these steps to use your redemption code to retrieve your serial number?
http://helpx.adobe.com/x-productkb/policy-pricing/serial-number-retrieval-process-faq.html

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