Redemption Code Problem

The redemption code for lightroom 5, to obtain the serial number, does not work for me. How do I get it to work so I can obtain the serial number and then install?

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Similar Messages

  • Redemption Code problem  [branched from unrelated serial number posting]

    I'm also having a similar problem not being able to redeem my redemption code for a prepaid card on the website and hence not being able to obtain a serial number. The trial version was working fine prior to me uninstalling to install the perpetual version.

    Redemption Code Help
    http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

  • Invalid redemption code problem to get serial number

    Bought adobe premiere elements 13.  Got to retrieve serial number by entering redemption code.  24 letters and numbers.  I did every way, case sensitive and not, and even the 0 with a line through it, an O or number 0?  Tried both.  Still all ways "invalid."   What now? 

    Hello Scotty,
    did you use the steps from there? >>> Redemption Code Help
    Another way, If you purchased your product from these firms like Amazon, you get this code with which you can request a serial number from Adobe. Please have a look at http://helpx.adobe.com/x-productkb/global/find-serial-number.html. (Start here: How did you purchase your product?)
    The following part, so I just see at least, ceased to exist on my Adobe website, everything takes place in the link from above. I leave it as an info yet, it might still fit for you. For this purpose, please click your way through to your Adobe Store and find the button "Get Serial Number". Fill in the form and after a while you will get the real serial number.
    Hans-Günter

  • Problems downloading Photoshop 13 onto Mac, won't allow redemption code to ne typed

    Please help. I have purchased Photoshop elements and premier elements 13 for my Mac. After downloading eventually (after a few failed attempts due to bad broadband signal) My Mac is asking of my redemption code ( long 6 box code on back of download card). Problem being it not allow me to type although the cursor is flashing demanding that I do? Thanks in advance

    You might be looking at the serial number entry, which is obtained from processing the redemption code.
    Redemption Code Help
    http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

  • Invalid Redemption code after problems with serial number.

    I have been somehow kicked off with two chats today in dealing with this problem.  I have brand new Lightroom software that was given to me as a gift.  I inserted the disc and downloaded it to my computer, went to retrieve my serial number and that is when the problem started.  I entered my redemption code, got my serial number, clicked the "download" option, an error window popped up saying "the webpage couldn't be loaded at this time" and when I went back to get the serial number (hit back arrow), it was gone.  This has now resulted in an invalid redemption code.  Help!!  How can I use my software, obtain my serial number or obtain a new serial number?

    http://helpx.adobe.com/x-productkb/policy-pricing/serial-number-retrieval-process-faq.html

  • Redemption code for serial number problem

    I have followed all the instructions available online.  I purchased my Lightroom 5 box set from Best Buy and can not get a serial number from the instructions online as well as printed on the box.  Can anyone give me a clue as to what the problem is?

    Here is the process I followed to get my serial numbers for an Elements 13 bundle purchased at Best Buy a few months back, starting with the getserial URL in Step 1:
    https://helpx.adobe.com/x-productkb/global/redemption-code-help.html#purchasedproduct
    You can only redeem the redemption code once to get the serial number so make sure you write down the serial number, print it, and/or copy/paste into a document for later reference.

  • I have a problem with the pop-up prompt to enter my serial number for installation, it won't pop up when I entered the redemption code. Can someone help?

    I have a problem with the pop-up prompt to enter my serial number for installation, it won't pop up when I entered the redemption code. Can someone help?

    There is no pop up. There is a window that is part of the installation process. If you entered a wrong number, like a redemption code, you would have wound up installing it as a trial. In that case, go to the Help menu in the editor and look for an option there.
    If that isn't what you're talking about, you really need to explain in more detail.

  • My redemption code is not working. What seems to be the problem?

    I just purchased the Adobe Creative Cloud for ETLA (Multilanguage) and my redemption code is not working. What seems to be the problem?

    http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
    Mylenium

  • I am having a problem entering redemption code.  I can enter numbers but when I try to enter any letters it's like the computer is locked up, but it's not on any other application

    I am having a problem entering my redemption code.  I can enter numbers but not any letters.  It's like the computer is locked up when I try.  My letters work on any other application

    It sounds like you are trying to use a redemption code (alpha-numeric) where you are supposed to be using a serial number (strictly numeric).  A redemption is normally used to acquire a serial number... the serial number is what you enter to activate the software.
    Redemption Code Help
    http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

  • Install problems: PSE12, invalid redemption code

    I just purcased elements 12 and cannot seem to get it istalled. The redemption code comes up invalid. any ideas?

    Have you used your redemption code to retrieve your serial number?
    http://helpx.adobe.com/x-productkb/policy-pricing/serial-number-retrieval-process-faq.html
    The serial number is what you enter to license the software, not the redemption code.

  • Problem with Redemption Code Recognition

    Adobe does not accept the Redemption Code that was emailed to me that will enable me to receive my serial code and complete the registration/activation process.  There does not appear to be a mechanism to have this number varified.  What is my next step???

    See if the procedure outlined in the following posting helps:
    http://forums.adobe.com/message/4843893#4843893
    If not, try contact support directly... Here are some links to help make contact:
    http://www.adobe.com/support/chat/ivrchat.html
    http://www.adobe.com/support/download-install/supportinfo/

  • Has anyone had problems retreiving serial number with the redemption code?????

    Can anyone help. I just purchased Adobe Acrobat XI Standard and when I enter the  redemption code to receive the serial number it tells me it is not valid.

    Redemption Code Help

  • My iTunes gift card's redemption code is unreadable.  I tried to submit this issue through the online support but the website wouldn't allow me to attach pictures of the card. What can I do now?

    I have an iTunes gift card from a parent of my student.  When I tried to scratch off the back for the redemption code, the code became unreadable.  I tried to submit this problem on Apple's support website and the site asked for pictures of the card (front & back).  I took pictures with my iPhone and when I tried to submit it, the website said it wasn't in the right format (my pictures were saved as JPEG files).  I tried all of the file extensions acceptable by the website and none worked.  I called customer support (real human) and she said that she could not nothing for me since the card was not purchased from iTunes store directly and it may have been from a retailer.  So there was nothing Apple could do.  I find that surprising since this card has Apple's brand on it and it was a legitimate iTunes card.  I can even provide the serial number but the Apple customer support didn't want to hear it. She told me to submit the question as a product feedback via their website so I did and again, I got nothing in return.
    I'd like to know if anyone can help me with this issue or if I will need to throw away this $25 gift card that would otherwise be very helpful for the students in my classroom?
    Thank you!
    PC

    When you tried to contact Support with the card's images how were you trying to do it, on your phone or a browser on your computer ? And have you tried a different browser to see if you get the same error message ?
    As well as images of the card they might also want an image of its receipt.
    And to contact Support you were using : http://www.apple.com/support/itunes/contact/ , and clicked on Contact iTunes Store Support on the right-hand side of the page, then iTunes Cards And Codes ?

  • I am not able to redeem my redemption code

    i purchased the adobe cloud because my upgrade to elements 12 never worked despite endless hours talking to would be experts, so i decided to lose the 67 gbp and try creative cloud for ligfhtroom 5 and photoshop cc however i am having the same problems and keep getting asked for a redemption code which i cannot find.
    as far as software goes adobe sucks and i am at the end of my patience after using your products for 9 years, if this problem is not resolved tonight then i will be cancelling my direct debit and moving over to a rival company like zonerama, who do not make it difficult for their customers to install their products and I will be reluctantly ending a 9 year period with elements,and i can assure you those 9 years were easy years for downloading software,the problem now is that in order to deter illegal use of your products you are making it difficult for your paying custoimers to use your products, maybe somebody from the upper management hierarchy has not been looking at the amount of complaints ( and generally al recurring ones at that) or if they have they are ignoring them at their peril, it seems by the amount of recurring problems of the same type that the experts are clutching at straws too, for the elements 12 problem i was directed deep into my computers system to no avail then was cut short

    Branching this to a separate discussion
    Akuj I am sorry you have been facing a difficult experience utilizing Elements 12, Photoshop CC, and Lightroom 5.  If you are facing difficulty redeeming your redemption code then please see Redemption Code Help.

  • Why do I get an error message when I put in my redemption code?

    Maryland Institute College of Art and Design allows their students to download a yearly subscription to Adobe Creative Suite using an intermediary website mica.onthehub.com. Following the instructions I obtained my new redemption code and was directed to https://creative.adobe.com/educard to renew my subscription. However, every time I try to enter my password I get an error message with the following: "We're sorry. Something seems to be wrong on our end. Please try again later. If this continues to fail, please contact Customer Support." I've tried multiple times but the issue doesn't seem to be resolved. I'd greatly appreciate some help.

    Thank you for your help so far.
    I went through the process of activating this redemption code with a support technician from my university, and they weren't able to activate this code either.  This technician has activated many licenses on campus and has never seen error messages like this.
    Additionally, the form's error even states that this is due to a problem on Adobe's end of things.  This is the redemption code that was supplied by the OnTheHub people, and it's not working.  Why is that?
    Additionally, when I log into my Adobe account and look at what's listed under my "Products and Plans", it said something along the lines of "We can't display all of your plans at this time."  Perhaps this is related to why I'm unable to activate this license?

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