Redemption code says inactivated, but store claims it was

What are my next steps?  I purchased photoshop elements 12 yesterday at Best Buy and am stuck at the redemption code.  Thanks for your information!

I appreciate your response - but I have circled around with that and double checked the numbers/letters, etc.  I have returned this to Best Buy and they exchanged for a whole new package - same problem.  I guess I will be returning this and giving up - since I can't find a link to customer support beyond this forum.  Really disappointed in this...

Similar Messages

  • My redemption code says inactive but i just purchashed today help???

    can somebody PLEASE help me install my photoshop. my redemption code comes back as inactive. i live an hour away from the walmart i purchased it at so i would prefer to be able to resolve this from home. How can I retrieve my serial number?

    See if anything here helps, and definitely try the validation link on that page, which often works when the one in your receipt doesn't:
    http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

  • Typed in Redemption code says it's invalid but confirmed 4 times it is correct

    Typed in Redemption code says it's invalid but confirmed 4 times it is correct

    Present your findings to whomever sold you the code. They need to provide you with one that works properly.

  • I have redemption code from 500px but it does't work because of country of account doesn't match the country of the code  , they gave me another one and does't work also because something is wrong and try again?

    I have redemption code from 500px but it does’t work because of country of account doesn't match the country of the code  , they gave me another one and does’t work also because something is wrong and try again?

    creative cloud abo from 500px does not work with german Adobe ID!! What can I do? has the email address for 500px (for anyone else reading this message) and a note saying that 500px has a fix... so you might try writing to 500px again

  • Redemption code says inactive, bought package yesterday

    A few questions here about photoshop elements 10 / premiere elements 10.
    I bought Adobe Photoshop Elements 10 / Adobe Premiere Elements 10 combo pack. Came home excited for new software and I had to go online to get a serial number. No big deal, takes 5 seconds. After all, this couldn't possibly be harder than getting an E-book onto a Kobo... So I enter the redemption code with the re-captcha. BOOM "redemption code is inactive. Please contact Adobe customer support." How may I ask do I do that? Any numbers? Yup it turns out after 3 minutes of searching, so I call it. Aaaaand now they say I can't have free support for a $150 program because it's "Elements". Talk about a catch 22.
    1) What does inactive mean? Does this mean the Authorized Adobe Reseller did not scan it out correctly? Did the product sit too long on the shelf? Did someone try to use the code and it no longer works? No clue here, and no information given to resolve it other than "contact Adobe support".
    2) If the retailer serial number on the box (not the upc) matches up with the serial number on the sales receipt, did it ring up correctly?
    3) Or should I get a full refund and get another copy from a different location?
    I have already done the steps in the following page with no result: http://helpx.adobe.com/photoshop-elements/kb/serial-number-retrieval-process-faq.html
    I would call support again (probably to no avail) but I work and sleep during their hours with no substantial time to call and be on hold for 45 minutes (increasing my cell phone bill...). Does customer support have an email if this cannot be resolved instantly via telephone?
    Edit: I looked at the serial number on the box and the one on the ticket. They differ by ONE digit. This could have something to do with it. I will update to help others with the same issue when I get a resolution.

    Use this Web site for customer support issues:
    http://www.adobe.com/support/contact/
    After selecting the appropriate Help topic, you can usually initiate an on-line chat session to resolve the problem.
    Ken

  • Got free redemption code for ML but no password to unlock the document

    How long it will take to receive the password to unlock the redemption code document, I received my code after 7 dats from apple but still can't open it without the password. Does anyone have a clue?

    Your best bet would be to call Apple support.  I don't think there's much help fellow users can give you with this problem.

  • My redemption code says it's invalid??

    My redemption code on the brand new product says it's invalid?

    See if this helps:
    http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

  • I entered the redemption code awhile ago but can't find the serial number. how do I get it now?

    I entered the redemption code awhile ago and can not find the serial number. I need to reload the bought program but need the serial number. Any ideas?@

    Direct Updates
    https://www.adobe.com/downloads/updates/
    If you happen to own a Windows machine you might be able to get the serial number by running Belarc Advisor
    http://www.belarc.com/free_download.html

  • What to do if redemption code says used?

    Who should I contact if after I receive my free redemption code for mtn. lion I am told redemption code has been used?

    Launch the MAS, login, OPTION-click the Purchases tab, and you should be able to DL it again.

  • Redeem redemption code is finished but no serial number

    I have activated my membership with a redemption code. After that, the webpage has been closed so the next steps haven't been done. I can't do it again because the code is already been used once. I still need a serial number to use the software. What should I do?

    I assume that by "membership" you mean it is a CC subscription.
    If yes: CC does not need serial number, you just need to download the CC & activate it with the Adobe ID with which you have redeemed the code.
    CC  mostly asks for serial number if:
    1. There is no CC registered to the ID with which you had signed.
    2. There are entries of Adobe in Host files of the computer.
    3. The activation count has increased.
    Please refer to:
    Creative Cloud applications ask for serial number
    Re: Invalid serial number?
    Regards
    Rajshree

  • Post code says Yes, but line says no...

    Well title says it all really.
    Postcode says I can get bt infinity (BH24 1JH), but phone number says otherwise.
    I am guessing this is a recycled number as it only got connected today and I have already recieved half a dozen annoying phone calls from automated machines.
    Is it possible that it takes a few days for a new line to appear in the fibre checker?
    Matt
    Solved!
    Go to Solution.

    I have found that some 'rogue' Companies do not subscribe to TPS 'rules and recommendation' and you still get calls from them.
    I have a policy - if the Caller Display is showing a number I do not recognise, or says 'Withheld' I pick up the phone and in a fairly stern voice say 'Good afternoon. Who is calling?'   If they do not answer the question, or ask "is that Mr So-and-So" I once more, very sternly say that I will respond to their questions when they have identified themselves.
    Most do then say who they are at which point I again sternly, (if they are soliciting business etc.) advise that as my line is listed with TPS they are acting contrary to acceptable rules and further calls from them will result in an official complaint. Most apologise and say they have removed my details from their database.  (Maybe and maybe not!)
    There is an issue if the incoming call says 'International' as such Callers are not bound by UK rules regarding TPS HOWEVER there is no harm in telling them that they are acting contrary to UK Regulations and that usually stops them.
    Just wish there was a useful way of stopping text messages telling me the caller is anxious to assist me further with my PPI Claim and/or the accident I had recently - when neither apply.
    The advice I had was not to even send back 'STOP' as a text message as it just confirms you exist and you will probably get more.
    The advantages and disadvantages of technology.
    I suppose even in the days when communication was  by Pigeon you sometimes had a message you did not want from up on high!!

  • My printer code says expired but same code continues to print from new printer photosmart 7510

    Question is in subject heading. I see no way to get new printer code

    Hello VMB,
    In order to print a new printer code you must disable Web Services and re-enable it. Some printers have this option as 'Restore Factory Defaults" on the Web Services Menu. Once you have enabled Web Services it contacts the server for a new code that you can use to register your printer on ePrintCenter.
    Hope this helps.
    If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
    Although I work for HP, my posts and replies are my own opinion and not those of HP.

  • I am having trouble redeeming my iTunes card on the App Store.  It always times out when I enter the code.  But when I try to enter the redeem code in the iTunes Store, an error code comes up (5002)  What does that mean?

    I am having trouble redeeming my iTunes card on the Mac App Store....A message comes up and says, "your session has expired.  Try again."  I try again and it's the same message.  I also tried to enter the redemption code on the iTunes Store and the same message comes up or it says, "Error 5002"  I need help....I feel like I wasted my money.  and I need  a program for school. 

    Clic here:  iTunes: Advanced iTunes Store troubleshooting
    Then click:  Expand All Sections
    Then scroll down to error 5002.

  • App software redemption code link?

    I have received my redemption code for the OSX 10.8 software but cant find where to install the code to download the software? I have been to ITunes and gone to quick link as described on the email, no luck there it just explaines that I have to enter code in the app store...NO LINK in error messege and then I am lost I have looked everywhere? A link would be a huge help?
    Cheers
    Nate

    First your Mac must have at least OS X 10.6.8 so that it has the final public release of the Mac App Store. You do not use the redemption code in iTunes, but the Mac App Store (Apple menu.)

  • Redemption Code doesn't match Adobe ID Country

    I just bought Creative Cloud online and when I signed in with my Adobe ID and tried to put in the redemption code I got this message: "This card was purchased in a country that does not match your Adobe ID. You can try signing in with a different Adobe ID or get in touch with us if you need help." Please can you help me???? I am in South Africa and I think the company I bought the software through (Buy Tech Solutions) is in Australia. How do I fix this????

    Please confirm if the redemption code was purchased through 500px? If yes, then just email [email protected] with your 500px username, or the email address on your 500px account.
    If no: then contact the Buy Tech Solutions & let them know the issue to assist you.
    Please feel free to post if you have any further query or issue regarding this topic. I shall certainly try to assist you.
    Regards
    Rajshree

Maybe you are looking for

  • Using cross-dimension values in FR reports.

    I need help understanding how a field name in a Financial Reporting report can be populated with an intersection of two different dimension members of an Essbase cube. For example, suppose I have two dimensions members in my cube - Sales and Qtr1. No

  • Deep into OAF...T1-Extension and Personalization.

    Hi, This thread series is being posted only for the purpose of extracting usually "hidden" things.So that the users who have gained a satisfactory level, can share or explore some deep sides of OAF. So as the first thread in "Deep in OAF..." is regar

  • Why Apple Font Tool Suite 3.1.0 not working on Mac OS X Lion

    I have downloaded Apple Font Tool Suite 3.1.0 and installed it in Mac os x Lion when i type cammand in termianl "ftxdiff" is not working there is any newer version of fonttool for Lion

  • Windows 7 problem connecting to Aironet 1130AG AP

    We currently have Windows XP Pro laptops that are configured to connect  with our Cisco Aironet 1130AG Access Point and everything works fine.  I am  trying to configure new Windows 7 laptops using the same settings we  used for the XP Pro laptops an

  • Why i got ora-01483

    hi all, in my DB, there is a cloumn typed varchar2(4000). now i need to save 2000 japenese characters. when i used sql, is ok. but when i use my java program to do that, i got ora-01483 error. in my java program, i used PreparedStatement#setString()