Redemption Not Valid

I Seriously need some help.  I bought Adobe Photoshop Elements 12 with Premiere several days ago.  Since then I have been on this forum, I have tried everything recommended in troubleshooting, I have called Adobe, I have tried to return the product to Best Buy and nothing has worked.  The redemption code that came in the box says that it is invalid.  So, I cannot get the serial number.
I needed this product to put something together for A 20th Anniversary so I paid the extra $$ for Adobe product.  Is there anyone on the planet Adobe that can help me?  I tried the 30 day free trial but there is a banner across my project. So, here I am out $100 with no usable software. Please help!!

Hi there
Sorry to hear you're having issues.
Please double check that you are entering the correct code as it's easy to confuse some letters & numbers, such as zero and one with the letters "O" and "I".
If you still have issues, please send me a private message with the code you have.
Kind regards
Bev

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    <--  p2        text
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    <--  p2        text
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    call function 'WS_UPLOAD'
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          filetype                      = 'DAT'
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         file_open_error               = 2
         file_read_error               = 3
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         unknown_error                 = 6
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         gui_refuse_filetransfer       = 8
         customer_error                = 9
         others                        = 10
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    -->  p1        text
    <--  p2        text
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    clear wa_split.
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    wa_upload1-col5 = wa_split-location.
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    endif.
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    append wa_upload1 to i_upload1.
    endif.
    clear wa_upload1.
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    -->  p1        text
    <--  p2        text
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    wa_bomgroup-object_id = 'SIMPLE1'.
    wa_bomgroup-bom_group_identification = 'BAPI_SMP_COL1'.
    wa_bomgroup-object_type = 'BGR'.
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    wa_variant-base_qty = '1.000'.
    wa_variant-valid_from_date = sy-datum.
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    wa_variant-object_id = 'VAR'.
    wa_variant-bom_status = '1'.
    wa_variant-valid_from_date = sy-datum.
    wa_variant-function = 'NEW'.
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    it_itemas-sub_object_id = 'SIM'.
    it_itemas-super_object_type = 'BOM'.
    it_itemas-super_object_id = 'VAR'.
    it_itemas-valid_from_date = sy-datum.
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    it_subitemas-bom_group_identification = 'BAPI_SMP_COL1'.
    it_subitemas-sub_object_type = 'SUI'.
    it_subitemas-sub_object_id = 'SIMP'.
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    it_subitemas-super_object_id = 'SIM'.
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      on change of wa_upload1-col5.
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    endloop.
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    EXPORTING
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      ALL_ERROR                = ' '
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        VARIANTS                 = i_variant
       ITEMS                     = i_item
       SUBITEMS                  = i_subitem
        MATERIALRELATIONS        = i_header
       ITEMASSIGNMENTS           = it_itemas
       SUBITEMASSIGNMENTS        = it_subitemas
      TEXTS                    =
        RETURN                   = i_return.
    *if  i_return[] is initial.
    *CALL FUNCTION 'BAPI_TRANSACTION_COMMIT'.
    *write: /'BOM created:', stpo-stlnr.
    *else.
    *if not i_return[] is initial.
    *loop at i_return.
    WRITE:/ i_return-type, i_return-id, i_return-number,
             i_return-message.
    *ENDLOOP.
       IF i_return-TYPE = 'E'.
       errmsg-type = i_return-type.
       errmsg-line = i_return-message.
       append errmsg.
         ULINE /1(108).
         write:/ icon_led_RED as icon, i_return-MESSAGE.
         ULINE /1(108).
       ENDIF.
       IF i_return-TYPE = 'W'.
       errmsg-type = i_return-type.
       errmsg-line = i_return-message.
       append errmsg.
         ULINE /1(108).
         write:/ icon_led_YELLOW as icon, i_return-MESSAGE.
         ULINE /1(108).
       ENDIF.
    ENDLOOP.
    **write: / i_return-id, i_return-number, i_return-message(80).
    **endloop.
    **write: /'Error'.
    **endif.
    ENDFORM.                    " f_call_bapi
    *&      Form  f_error_display
          text
    -->  p1        text
    <--  p2        text
    FORM f_error_display.
    CALL FUNCTION 'BAPI_TRANSACTION_COMMIT'.
    loop at i_return.
      WRITE:/ i_return-type, i_return-id, i_return-number,
              i_return-message.
    ENDLOOP.
    ENDFORM.                    " f_error_display

    Are u sure That BAPI is the right one to use to create BOM , I think this Error is coming from BAPI itself So try to Debug the BAPI from where its throwing the error.
    Regards
    prabhu

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