Redialing External Miss Calls with 9
Hello,
We have a UC 320W and 4 Cisco IP Phones 303. Is there a way to configure the phone or the router to automaticaly redial an external miss call with the 9 on the front? When I redial the external call without editing the number with 9, it goes to Auto Attendant.
Also, how can I configure the router, so that I can call from an external line to only one specific extension? I know there is a configuration on Inbound Calls, but do I need another telephone number for it?
I will be gratefull if anyone can help.
Regards,
Ben.
Hello Mauricio,
I think you can achieve this requirement , you have to perform below steps
1) Create CSS -EXTNL and PT- EXTNL
2)lets say from outside sombody is dailing 12345678 ie is your user DID number
3) then create a TP 12344567 and give PT-EXTN and translate this TP to your secretaries number
4) assign CSS-EXTNL to the gateway where the call is coming from, so that only gateway should have this access to this TP.
So whenever calls comes in from this gateway 12345678 it will hit the Gateway first then your TP and it will translate to your secretaries number and seceartary can answer phone by passing the user external everytime.
P.S once you have this , this particular user will not recieve any external calls, all calls shall be re-directed to secartary . In case user wants to attend external then you have remove this TP and CSS .
Br,
Nadeem
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