"Refer to printer documentation"

Question

When turned on my printer displays the message "Refer to printer documentation." I assume that means the printer is unable to diagnose the actual problem. After scouring these forums and doing semi/full resets and simple unplug resets nothing has worked.  I thoroughly cleaned the printer with an air can and with rubbing alchohol on q-tips.  The same error is displayed.
I'm not sure if this will help diagnose the problem, but here is a video of what happens when I dislocate the carriage and open up the printer.
https://www.youtube.com/watch?v=6tNmGhfG7KU
No paper is pulled in.  If you need any more specific information please let me know.
Thanks, Eddie

Answer 1

Hi @Ed796,
Based on your description of what you have already done, I can only suggest trying to 'reset' the carriage itself. Perhaps you have done this too. If not, go ahead and leave the printer on, then unplug the power cable. With the cable disconnected, please open the access door and move the carriage back and forth manually a few times. If the carriage is on the right when you lift the lid, leave it on the left when you close the lid, and visa versa.
When you reconnect the power cable the printer will re-initialize again, and will either begin working, or the message will return. if the message returns, I suggest calling us to inquire about a trade in option. We may be able to get you a discount on a newer model.
If the issue is resolved after this last stitch effort, let me know so we can help share this information with others having the same or similar issue. Thanks.
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