Reference Document required

Hello,
I am looking for a standard Reference document suggested by SAP on
"How to create a custom application for e-service CR_B2B (Complaints and Returns)".
I already referred How_To_Create_Custom_App_ECO5200.pdf document and created custom application which of no help. It returned some errors. 
Just wanted to check if there is any document specific to e-service CR_B2B (complaints and returns).
Please help.
Thanks.

Hi,
Did you implement PS module in your system?  How were your project stocks reserved?
Cheers,
HT

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    >
    Asutosh Mahapatra wrote:
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