Refine edge in masks CS6

every time i try to refine the edge of a mask, it begins to erase my picture instead of adding in the hair etc. i tried this on several computers at school and it did the same thing, so it isnt my computer/software. my teacher has sat down with me several times and said im not doing anything wrong. this has NEVER worked for me and im extremely frustrated. PLEASE help

no difference.
i have tried to check and uncheck everything...
if i adjust the sliders, i get NO Preview... but when i click OK, the resulting photo has been completely ruined by the tool...
I tried deleting preferences...no change
the weird thing is that this problem was very sudden.  Just a few weeks ago, I was using refine edge with NO PROBLEM. it is my GO TO tool for extracting people out of pictures...
but then one day, it just stopped working...
Do i need to reinstall CS6???

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    i have tried to check and uncheck everything...
    if i adjust the sliders, i get NO Preview... but when i click OK, the resulting photo has been completely ruined by the tool...
    I tried deleting preferences...no change
    the weird thing is that this problem was very sudden.  Just a few weeks ago, I was using refine edge with NO PROBLEM. it is my GO TO tool for extracting people out of pictures...
    but then one day, it just stopped working...
    Do i need to reinstall CS6???

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    i have tried to check and uncheck everything...
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