Refund €5 skype Credit,

hii there my name is sunny i buy skype Subscriptions for india calling buy mistake i got Skype Credit EUR €5. i dont want that €5 skype Credit, how cant i take refund for that
thanx
kindly regards
sunny
[Mod edit: Please do not include personal information when making a public post. Thanks!]
Solved!
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Hi Sunny,
For your refund request, I'd recommend that you contact our Customer Service for further assistance. Learn how to contact them from here:
https://support.skype.com/faq/FA1170
The option to add $5/€5/£5 when purchasing a calling subscription is ticked by default. This will allow you get additional €5 Skype Credit that will enable you to send SMS or call phone numbers which is not covered by the calling subscription you purchased.
This can be unchecked before proceeding with the purchase itself.
Did my reply answer your question? Mark it as a solution to help others, Thanks.

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If you have a payment issue please contact Skype customer service as users here on the community can't help you with those. To help you find the right place for these types of questions please feel free to use the following links:
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TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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Below is the link where you can see the requirements and instructions on how to request for a refund;
https://support.skype.com/en/faq/FA297/how-do-i-request-a-refund
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
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Refund my skype credit

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I did not make any calls
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Hi, goateez, and welcome to the Community,
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service and here is a link to the FAQ which explains how to start an instant message chat session with a customer service agent: https://support.skype.com/en/faq/FA10656/what-is-live-chat-support
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Hi to Laurily (and to Louella, whom I answered the same in your own post),
You might try filing with Skype Customer Service using either of these links: contact customer service or request a refund. (As you may or may not be aware, Skype's policy is not to issue refunds in such instances. http://www.skype.com/intl/en-us/legal/terms/tou/#refund_policy)
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Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
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So why is my skype credit being deducted?
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eunicecheo wrote:
So why is my skype credit being deducted?
Hello and welcome to the Skype Community.
Your account shows that you called a UK Shared cost 0845 #.
These very expensive premium #s are not included in any Subscription.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

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You have a refund from Skype
You have a refund - see details below. Refunds typically take 5-7 business days to appear in your account.
You'll no longer be able to use the service you requested the refund for.
To check your transactions and manage your purchases please sign in to your account.
Any ideas?

I think you may need to contact customer service regarding your concern. They are the ones who have access and can check your account information.
Just click the link below to see the instructions on how you can get in touch with the Support team ;
http://community.skype.com/t5/The-Skype-Lounge/How-to-Contact-Skype-Customer-Service/td-p/2056783
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
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https://support.skype.com/en/faq/FA34492/
but only provides a link to a page with the normal policy on refunds.
https://support.skype.com/en/faq/FA297/
It's unfair to prevent me from using Skype, then prevent me from getting a refund on a credit Skype will not allow me to use.
How can I get a refund?

NormanM wrote:
please contact Skype customer service
Have you ever read "Catch 22"? Or "Alice's Adventures in Wonderland"? Or anything by Kafka?
Because telling anyone to contact Skype Customer Service is telling them to take a trip through the surreal, which will achieve nothing. It is essentially not possible to "contact Skype customer service". The closest I've gotten is an online chat with someone who would not read what I wrote (asking questions I'd already answered) and who ultimately said Skype policy prevented him from granting a refund.
So, Skype gets to take my money, but refuses to allow me to use its service, by disabling my software, and then refuses to refund my money.
I don't care what the terms of service say. Almost anyone would think that highly unethical, and many would consider it stealing.

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Hi!
I receive that message in 17-01-2014
You don't seem to have used any of your Skype Credit in a while. It becomes inactive if you haven't used it in 180 days. But don't worry - once it becomes inactive, you can reactivate it whenever you're ready to use it. Simply sign into your account online and follow the option to Reactivate credit.
Your account details:
Skype Name: facebook:rafael2000_1
Balance: BRL22.15
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If you have a payment issue please contact Skype customer service as users here on the community can't help you with those. To help you find the right place for these types of questions please feel free to use the following links:
Refund requests
Problems with credit card/ PayPal payments
Other payment issues
General Payment and prices help
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Skype credit being charged inspite of being conver...

Hi
I had two subscriptions
1. Unlimited World
2. India 400
The first time I subscribed for India 400, it worked perfectly fine. My phone calls to India were covered in the subscription.
However, after exhausting the 400 minutes a few days ago, I renewed it again today and called up some numbers in India. To my surprise, my skype credit got exhausted! I even got the receipt by email from skype and paypal that the payments have been done successfully.
How do I claim the refund for the calls made to India which were supposed to be covered under subscription but instead charged to my skype credit? My account details show "0 minutes left" under "Your Subscriptions" -> India" at this point of time. I must add that it has already been more than 30 minutes.
Upset!

I checked your account and you don't have any subscription minutes left for this month.
For example if you purchase India 400 five times a month it will still only give you 400 minutes per month.
Your minutes will be reset on the 7th of August and since you paid twice this month your next payment will be in September
I think Norman has explained it quite nicely in a very simple way:
http://community.skype.com/t5/Subscriptions/Subscription-to-India/m-p/25184#M581
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Re: My inactive skype credit cannot be reactivated

As per other posters, I have received the email prompting me to reactivate my credit. But yet again the email is misleading (I've seen this before, some time ago & still not rectified). It states:
"But don't worry - once it becomes inactive, you can reactivate it whenever you're ready to use it. Simply sign into your account online and follow the option to Reactivate credit.".
Firstly, if I log in to my Skype account direct from Skype.com, I do not see any option to 'Reactivate'! I then searched forums and found this link: https://secure.skype.com/portal/settings/credit/reactivate. If I login via this I do get 'Reactivate Skype Credit' at top of screen with a back (left facing) arrow next to it which appears to be the clickable option. However, if I click on this all it does is takes me back to a page saying "Your Skype Credit becomes inactive in nn day(s)." I first assumed there was a time delay on this, but no. I've logged in a few days later and still does not appear to be reactivated.
If Skype send an email, it would help if the instructions bore some relation to the reality! Despite numerous attempts, I still do not appear to have reactivated my credit. PLEASE advise how one can actually do this.
(I am mindful of one of designer Dieter Rams's famous 'ten commandments': "Good design is self-explanatory". In this respect, Skype's website/process certainly isn't good design).

This is really interesting. It seems as if Microsoft/Skype deleted my old posts, or made them difficult to find, and forgot to take me off my own thread. I created this thread sometime ago to find a solution to my inactive skype credit.
I was able to get my credits reactivated, but to the people that asked me how to do it, I couldn't give them an answer. I received an "update internet explorer" post. But at that time, I didn't do any such thing since I do not understand how IE and Skype are related. Nevertheless my credits seemed to reappear. I have since let the credits go back into inactive mode out curiosity. I've logged my post and saved to my records this time, so hopefully, it will stay up, and this problem can keep receiving exposure.
As I typed this I remember now that I posted Skype's terms of conditions. Here is section 9.2 from their February 25, 2015 version of Skype's terms and conditions. It reads:
"9.2 Inactive Skype Credit. If you do not use your Skype Credit for a period of 180 days, (including Skype Credit that has been allocated to you by a Skype Manager administrator or another Skype user) Skype will place your Skype Credit on inactive status. You can reactivate the Skype Credit by following the reactivation link in My Account at https://secure.skype.com/account/credit-reactivate. Reactivated Skype Credit is not refundable."
So, if you haven't tried to go to that link, I would do that first. Hope this helps.

My skype credit is eaten up even after buying subs...

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I would like to get my credit back. Unnecessarily, i ended up adding more credit. I believe this is not fair setvice. Please help.

Hi,
You have activated "Malaysia 120 min to landlines" and you are trying to call mobile numbers. So in this case costs of calls are taken from your Skype Credit.
Perhaps you made a mistake and wanted to but subscription for mobiles and landlines?
If so, then contact Customer Service and refuest a refund.
Please check this FAQ: https://support.skype.com/en/faq/FA297
I hope it helps!
If my answer helped to fix your issue, mark it as a Solution to help others.
Thank You!
Please send private messages only upon request.

Charged twice for skype credit reload

Hi, I reloaded my Skype credit with $35 and it didn't seem like it was going through the first few times I tried so I did it until I knew it had gone through. Turns out it loaded twice instead of once. I don't need that much credit especially since the expiry date to use it by wasn't extended along with the purchase so there's no way I'll be able to use it all by the time it'll expire. Who can I contact about either refunding one of the transaction or to extend the expiry date by another year or so??
Looking forward to your response.
Thanks

to request for a refund of your second payment, you may need to contact customer service -
How to Contact Skype Customer Service
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
| skypefordummies.blogspot.com |

Refund €5 skype Credit,

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