Refund after 78 days of dropping connections

Question

Today I had a talk with BT billing, as they again did not give me a prommised callback.
I had 78 days of continious dropping connections (as soon as you start using it it was dropping direct)
it tool them 78 days to find out that there was a probleem with the cabeling underground
every time they day you are getting refunded after the problem is solved (and i bravely payed my bills)
now the time is that the lines do not drop again, thair answer is.
out terms and conditions say that intermitting connections are not refunded.
and i can do with that.
2.5 months not able to use the internet, and having to use my mobile if i wanted to do something(pay as you go), and now they don't refund anything of the broadband costs (i pay 25 on broadband costs a month)
Continious stress when calling them, every time it was the same procedure and they wanted to ask me all the questions again, and again and again..
this little joke of them cost me a lot of money as i depend on internet for income (remote support)
they charged me
130 new line costs for a line which was there already (and engineers confirmed there was no work done at the exchange (BT said they are not allowed to discuss that with me)
40 monthly line and broadband costs (so 100 in this period)
they disconnected me because after 45 days of still not a functional line i refused to pay them before they did fix this. so they disconnect you and charge you 12 pound reconnection fee, and 7.50 late payment
and they charged me 6.95 for sending me a new modem because they did think we have done everything so it must be the modem
that makes way more then 250 pound payed for a line what worked 2.5 months to late
what will they refund, some of the line costs 17.26 and 26 pound
(another thing i am now waiting for is that my upstream is 443.9 what is much less the possible in training period, but that is already requested at the care team, so lets hope that they can take care of this)
But what can I do to convince BT that 50 or more reconnections (what takes an avarage of 3 minutes each, and sometimes only have 1 minute of online time in between) that this should not be seen as an line with some interuptions  to what they refer in the terms and conditions.
thanks for reading

Answer 1

You are already waiting for contact from the BT Care Team on this thread.
http://community.bt.com/t5/BB-Speed-Connection-Issues/limited-UPstream-speed-at-443-9-Kbps/m-p/61066...
If you would like to raise any outstanding issues with them, they should be able to help.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.