Refund cost of unopened printer cartridges due to new printer

I had to buy a new HP printer today.  Rep said since I had unopened printer cartridges that cannot be used with new printer, I was to contact this site to get refund or ? re: these cartridges. 
Case# is [edited Case number by moderator]
Please advise

Hi @time2giveup ,
I  have sent you a private message. If you are not sure how to check your private message then this post has instructions that will guide you through the process.
Regards,
George
I work for HP

Similar Messages

  • Don't understand how to install print cartridges on HP 8600 printer

    I am trying to install the original print cartridges on my new Officejet Pro 8600.  I tried following the picture instructions on screen, but there is no holding area for the cartridges, and it is not obvious where they go.  Is there supposed to be some sort of holder for them?

    Hi, take a look at this link.
    Please mark the post that solves your issue as "Accept as Solution".
    If my answer was helpful click the “Thumbs Up" on the left to say “Thanks”!
    I am not a HP employee.

  • How can I replace my old print driver with my new printer driver on 13

    how can I replace my old print driver with my new print driver on photo elements 13

    The print driver is not installed in PSE.
    Check with the manufacturer of your printer.

  • Where is OK button after checking new cartridges while installing new printer

    Am installing a new hpENVY5660 on my Apple PC Yosemite version. Things go well until I put in in new in cartridges that came with printer. Get message ink cartridges problem. Checked both cartridges and still get message that tells me to "touch OK . I've tapped everything on the screen and nothing happens. In searching a solution, I find a message saying something about if my Apple Yosemite installation is newer than the printer, it will not operate. Is this my problem or can you help me find "Touch OK? 

    Hey @mraf ,
    Thank you for taking the time out of your day to ask that question on the HP Forums today!
    I understand you are getting a cartridge error that says touch ok to continue and you are not able to find the "ok" button.
    I recommend unplugging the printer for 3-5 minutes and plugging it back in. See if that message comes back. If it does let me know and we can go from there.
    Also Yosemite is compatible with this printer so don't fret about that.
    Have a good day, look forward to hearing back from you.
    I worked for HP.

  • Will the #56 printer cartridge work in this printer - original one was a #27?

    I bought this cartridge because the store did not have a guideline to go by - will this one work? It seems to be the same size. I have MS and don't get the chance to get out and I need to know the answer asap please!

    It depends.  What printer model do you have?  You can check the cartridges compatible with your printer here.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • Deskjet 6988 print cartridge "gate" -- Cannot access print cartridges

    This printer has been giving me excellent service for many years, so I'm not surprised that it may be getting a bit wonky. Still, any advice would be most appreciated!
    Lately, this "gate" has been popping up, preventing me from accessing the print cartridges:
    It seems to be saying "turn off the printer," or maybe "turn it off and turn it back on again," which would make sense, because that would force it to do its little dance and reset itself. MOST of the time, this doesn't do any good. The cartridges just sit there, and the gate remains.
    However sometimes turning it off and on does cause the mechanism to move, and the gate goes up and down, and sometimes stays down.
    I haven't seen any references to this "gate" in the manual. Does anyone know what it's called?
    Is there a way to force the printer to reset and drop the gate? A factory reset didn't work.
    Thanks!
    This question was solved.
    View Solution.

    I came up with a work-around! This was driving me completely nuts, so putting this out there in case it helps anyone:
    In my case, doing a cartridge re-align does the trick, temporarily, or just enough so that I can replace an empty cartridge. Use your printer's utility software to do that.
    After doing that, when I open the lid to see if the gate is down, I see that it is in fact down. However, when I close the lid, the machine shuffles around a bit and raises the gate, as confirmed by lifting the gate a second time. But to lower the gate, I just have to do a cartridge re-align. : )

  • Printer won't print too- need a new printer head. i want to know if you have one in stock

    Hi, my printer won't print and the error message states "bad printerhead".  My printer model is  HP officejet d 155xi.  I need to know  how much it costs or would it be cheaper to buy a new printer.  Still have four cartridges of ink.  Please advise.  Thanks.

    HI,
    You can find the General prices for the printheads HERE, if you only have to replace one its ok, but keep in mind that the other printhead are likely to be just as old and might break down as wel.  
    Say "Thanks" by clicking the Kudos Star in the post that helped you.
    Although I work for HP my posts and replies are my own
    Please mark the post that solves your problem as "Accepted Solution"

  • TS3308 What do I need to buy so I can print without buying a new printer

    How do I connect my iPad to myprinter

    First check to see if your current printer is airprint compatible.
    iOS AirPrint Printers  http://support.apple.com/kb/HT4356
    How to Print from Your iPad: Summary of Printer and Printing Options
    http://ipadacademy.com/2012/03/how-to-print-from-your-ipad-summary-of-printer-an d-printing-options
    Print from iPad / iPhone without AirPrint
    http://ipadhelp.com/ipad-help/print-from-ipad-iphone-without-airprint/
    How to Enable AirPrint on a Mac and Use Any Printer
    http://ipadhelp.com/ipad-help/how-to-use-airprint-with-any-printer/
    iPad Power: How to Print
    http://www.macworld.com/article/1160312/ipad_printing.html
    Check out these print apps for the iPad.
    Print Utility for iPad  ($3.99) http://itunes.apple.com/us/app/print-utility-for-ipad/id422858586?mt=8
    Print Agent Pro for iPad ($5.99)  http://itunes.apple.com/us/app/print-agent-pro-for-ipad/id421782942?mt=8   Print Agent Pro can print to many non-AirPrint and non-wireless printers on your network, even if they are only connected to a Mac or PC via USB.
    FingerPrint turns any printer into an AirPrint printer
    http://reviews.cnet.com/8301-19512_7-57368414-233/fingerprint-turns-any-printer- into-an-airprint-printer/
    Print from iOS device to virtually any printer
    http://www.lantronix.com/it-management/xprintserver/xprintserver.html

  • Hi, why can't I use my old e-print address with my new printer?cc=NL

    I have a newer photosmart 5510 model and had to install it again. But when I tried to connect to the eprint centre it only worked when I removed my old printer. But than I couldn't use the emailaddress because I got the message it already existed... How do I change this? I used the same login.

    Hi,
    My suggestion: change the old one to a different one then try again. Or you can do using this order:
    1. Add a new printer (now you have 2),
    2. Remove the old printer, (now only new one) 
    3. And then Change the new printer to the old email address.
    Hope this helps.
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • Why are my new ink cartridges with my new printer running out so soon?

    The answer is simple, this information is directly from HP tech support themselves.
    ( The ink cartridges that come with new printers are complimentary and are not full and the ink status monitor that is used in the HP software is not accurate.)
    Also the more you use the cleaning utility to clean the printheads use most of your ink.
    This means that when you get a newprinter you have to buy new cartridges on the spot while you are purchasing the printer because you will running out very soon.

    What printer model? Where are you located?  The statements you make about starter cartridges are not true for any HP Inkjet sold in the US afaik.
    It is true that running cleaning cycles will use ink.  Running excessive cleaning cycles is not a good idea, besides using ink it can shorten the life of the printer.  It is unusual for cleaning cycles to be needed at all during the life of a typical genuine HP cartridge.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • Dry printer cartridges after not using printer for 20 days

    I have a HP Photosmart Prem C310 using # 564 black ink cartridges.  I use the printer infrequently (every 20 days or so).  In between the printer is shut down. It appears that the ink drys out during this down time.  Is there a way to extend the cartridge life?  Should I pull the cartridge and store with original cap and plastic wrap or is there a way to preserve the ink in the printer?  Thanks

    Hi there acbulk,
    This article should help store your cartridges. Give the steps outlined a shot and let us know if it helps.
    Best of Luck!
    You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

  • Can't print PDF's from new printer Brother HL-L2340DW

    Installed new wireless Brother printer today. Can print word, excel, as well as webpages just fine, but cannot get any PDF's to print. I open these docs in Adobe Reader. Doesn't matter whether I have them downloaded from the web, or saved on my pc. Doesn't say it's spooling or printing at all. Doesn't give an error message either. Brother tech support was no help - said problem is with Adobe. Please help?

    Hi auriekitkat,
    Please check the issue after connecting the printer using USB cable.
    Please let us know the Operation System installed on your computer and the exact version of Adobe Reader.

  • [Gnome 3] cant print from USB printer, Fail to add new printer

    HI all!
    I installed the following:
    cups
    libcups
    gutenprint
    Then add your CUPS server's IP address or hostname into /etc/cups/client.conf, after ServerName. That is all you need. Every application should quickly find the printer(s) shared by that CUPS server.
    did not understand what am i suppose to write in the client.conf: 127.0.0.1 or my hostname (thegrid)
    it says that later version on cups does not require to blocklist the usblp but i did anyways
    but it didnt work
    i restarted the computer too
    any suggestion

    entodoays wrote:I have similar issue. Whenever I try adding a USB printer in Gnome Settings, it is recognised but when I click add, I get a "Adding printer failed" popup. However, I can add printers through the CUPS web interface http://localhost:631/admin.
    Hi, you can install "system-config-printer" ( i think resolve your issue).
    sudo pacman -S system-config-printer.
    I have a Cannon PIXMA 280. My steps to install the drivers( may be help you ) :
    $ sudo pacman -S cups ghostscript gsfonts
    $ sudo pacman -S kdeutils-print-manager gutenprint */KDE.
    $ sudo pacman -S system-config-printer gutenprint */GNOME.
    $ sudo systemctl start cups.service
    $ sudo systemctl enable cups.service
    Best Regards.

  • Cannot Print with HP L7680 (new) printer

    Hi there,
    I printed fine for the past several months with Tiger, but with Leopard I cannot access my printer and this is urgent. I see many similar posts here. This printer was purchased new at Best Buy only a few months ago and works great, until now. I was able print 1-2 pages here are there after hitting numerous buttons, but it just doesn't work at all anymore. I have no idea why. A friend with Leopard used to come to my place and print and she can't access it anymore either.
    Thanks for any tips.

    That's correct, I did the normal install of Leopard and never installed any HP drivers. Actually I never installed any HP drivers with Tiger either and it has been working fine until I put Leopard in. Not sure what to do, but I have never put a driver in for my HP printer....its not even connected, it just worked with my wireless network perfectly from day one....until now.

  • No setup cartridges in new printer purchase

    Hello,
    I was trying to setup the printer (HP OfficeJet Pro 8600, but could not find the setup cartridges needed for new printer. 
    I checked, there is retail sell of these cartridges.  What are my option?
    Thanks,
    Atik

    Hello AtkP,
    Welcome to the HP Support Forums! I understand you purchased an HP Officejet Pro 8600, but it did not come with Setup cartridges.
    I have sent you a private message, please go to your User page and beside your Username is your inbox. See below:
    Thank you,
    HevnLgh
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Maybe you are looking for

  • OS X mavericks Won't install on Plextor M5S 256GB

    Hi, I bought a Plextor M5S 256GB  for my mid 2012 macbookpro 13", and impossible to use my SSD so far... First I tried to clone my HDD to the SSD with carbon copy cloner, it works only when my SSD is in an external usb box... slow. When I select it t

  • My history function, that keeps track of which websites I've visited by date doesn't seem to work anymore, how do I restore?

    I used to be able to click on history and it would show what websites I've been on and the date visited. That doesn't work all of a sudden and wonder, how do I restore that function?

  • Installation iTunes impossible

    Lors de la dernière mise à jour de iTunes, le programme est devenu inaccessible. J'ai essayé de le réinstaller plusieurs fois, y compris en supprimant complètement iTunes de l'ordinateur, mais à chaque fois le message suivant apparait : "Echec démarr

  • Images Only Showing In Navigator - Cannot Edit

    Hello All, As the title states, I can only see images that I open in the navigator window on the side. Everything else seems fine, but I simply cannot figure out how to see my images in the main window. I have no clue why this started to happen. Any

  • Failed health state

    Does anybody know how to transfer weblogic managed server into failed state? I need to check how node manager will restart failed server.