Refund for Failing App.. - oneSafe

I bought oneSafe from the App store (ipad) about two weeks or so ago... $5.99 isn't a lot of money, but the App showed some promise as a 'secure' location for personal info - bank stuff, passport, Credit Cards, etc.... Kinda the same as 1Password XXX but with the ability to actually take a picture on the ipad of the physical Crd. Card, Driv. License or Passport... I was running IOS 5.0 on the ipad...
AFTER updating to 5.0.1, after opening oneSafe, the physical 'cards' were there (the devices that oneSafe uses for capturing your info, pictures, logos, etc), but ALL the DATA was missing...GONE...
I contacted the support group of oneSafe (Singapore) and they told me last night that they had run into a bug in their product that with the advent of IOS 5.0.1 and some kind of internal change that Apple had made to the way that encryption keys/strings were passed about, their product could NO LONGER FIND my encrypted info....it was still on my device but their product could NOT retreive it.. hummmm,,,....
SO, I went into iTunes to get a refund for the product... Thru iTunes on my MBP 10.6.8 Snow Leopard and iTunes 10.5.(141) the functionality of "Report a Problem" when quering 'purchase history' spawned a web page in Safari that listed all the options for using iTunes INSTEAD of taking me to the 'report a problem' page so I could enter my Order number and the issues.... endlessly.....
I'm I the only one ecperiencing this type of problem with iTunes or are others??

Unfortunately, we are users just like you and are not able to help with this type of issue - you will need to contact the app store or the developer of the app.

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How do you get a refund for an app that was purchased through the new App Catalog for a WebOS app!

Hi,
I just purchased a Dictionary app from Palm's App Catalog, the product is listed as: English Dictionary and Thesarus by Ultralingua, Inc. and it was not something that was advertised correctly and hence is not something that I want.
It costs a whopping $9.99 and if it was as advertised, it would have been worth the money but it is not.
I've had Dictionaries on my Palm Devices so when I saw the first directory for the WebOs for use on Pre, I immediately got it.
However, unlike my old Palm dictionaries, this dictionary requires you to have a network connection. Something that is not useful for me. I sometimes like to look up word while on the subway to work (I live in NYC) where this is no network connection.
There was nothing in the description that said it 'required' a network connection, and considering that all of the dictionaries I have gotten in the past did not require a network connection, I assumed (since it didn't state anything) that I could use it off-line.
Heck, since you are required to use this dictionary online, I might as well use google to lookup a word and that is free!
So I believe I was tricked into getting this app, and I want a refund!
And there doesn't seem to be a way to get a refund for an app that did not disclose it's requirements before I made my purchase.
Thanks for you help in finding out how to get a refund when its needed!
Rob
Post relates to: Pre p100eww (Sprint)

Palm does have the ability to remove apps remotely, that was added in the last update.
I knew that would be Palm's response, but I earn you now, Palm better make sure they put a better description on these apps. And in this case its Palm's fault for not disclosing that this app required network support in order to work.
They should at least make that part of a feature description.
This is the second app that I purchased that was not advertised correctly. So I far I have spent good money on crap only because the descriptions did not contain the right info.
I see the only solution is to make all apps have at least a one hour free trail, or whatever free trial you want.
I and I'm sure I'm not alone can't keep purchasing stuff that either doesn't work as advertised or is misleading in the description.
I mean really Palm, you approved a dictionary app that just does a google in the background and displays the definition.
I can do that same thing by typing it on my Pre and hitting Google?
I still feel cheated and ripped off.
I signed up for Palm and WebOS because I wanted to give you a second chance but that love only goes so far. I think Andriod will be in my life soon. I can't stand by and let myself be taken advantage of.
I just can't believe how angry and upset I AM over this.
Rob

I want a refund for an app that didn't work

How do I get a refund for an app that does not work as described? I went to iTunes and chen I click on the "report a problem" link it just takes me to the apple website and I ahve no ides how to proceed.

Click "Support" at the top of this page, then click the link under "Contact Us".

TS1702 How do I get a refund for an app that did not work/deliver well at all?

How do I get a refund for an app that did not work/deliver well at all?

You may not get a refund, but you can try contacting itunes support and asking.
Click Support at the top of the page, then click the link under Contact Apple Support.

HT2693 haw do i get a refund for an app that do not work properly (t3 magazine no sound when play the articals)

haw do i get a refund for an app that do not work properly.
i tryed all the troublesooting and still not working properly
the app is T3 magazine ther is no sound when playing the articles on the player
thenks

FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Getting Refunds for your iTunes Store Purchases
http://www.labnol.org/software/itunes-app-store-refunds/13838/
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
 Cheers, Tom

How do I get a refund for an App that does not work correctly?

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How to report an issue with Your iTunes Store purchase

HT4009 How do I get a refund for in-App and i tune purchases made by a minor? I received an e-mail from Apple telling me what to do but I can not get it to work.

How do I get a refund for in-App and i tune purchases made by a minor? I received an email from Apple with instructions but have not been able to get to a place where you make the request online.

Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.

HT4009 refund for in-app purchases made by minor

how do I submit for a refund for in-app purchases made by a minor?

Click here and ask the iTunes Store staff for a refund.
(103881)

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HT201304 Where is the form to request the "refund for in-app purchases made by a minor?

Where is the refund request form located on your website. I am looking for the "Refund for in-app purchases made by a minor"

How to report/refund an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
In th furuter set the Restrictions that prevent in-app purchases
Also you can try:
https://getsupport.apple.com/ServiceOptionAction.do

How do i get refunded for the apps that no longer work due to the fact i cant upgrade my phone?

how do i get refunded for the apps that i purchased that no longer work due to the fact i cant upgrade my 3.1.3 iphone

I have never bought an app but on all other things Apple somewhere has in tiny print the system requirements for running the software. If you're going to live in the world of outdated technology the way I do, you will quickly learn to always read system requirements.
iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html - Apple states all sales are final, but you can always try.

HT204396 How to I submit a "Refund for In-app purchases made by a minor" request?

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Hi mario_08
You are not addressing Apple here... this is a user to User Technical Support Forum.
For your issue... Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

HT201304 How do I request a refund for "Refund for In-App Purchases made by a minor"? I received an email on this with a link that takes me into a loop with no request form to fill out as the email states. :(

How do I request a refund for "Refund for In-App Purchases made by a minor"? I received an email on this with a link that takes me into a loop with no request form to fill out as the email states.

Did you do this
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or maybe
1 - Use the Express lane and start here:
https://expresslane.apple.com
or the general place
Apple - Support -form iTunes Store - Contact Us
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http://support.apple.com/kb/HE57

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Disable anti virus softwrare if installed
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Refund for Failing App.. - oneSafe

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