Refund for inadvertant purchase of App
My autistic son downloaded a Sygic navigation app for the iPAD. He chose it on the back of another purchase and confirmation was not requested. He is a 7yo and we have no use for the application. Please authorise refund. Thank you
Apple itself does not respond to questions on the Apple Support Communities forums. Responses come from other Mac users like yourself.
iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html > Get iTunes support via Express Lane > iTunes > iTunes Store - Apple states all sales are final, but you can always ask nicely.
post by stevejobsfan0123 - https://discussions.apple.com/message/18879347 - "In the iTunes receipt which will be (or maybe already has been) emailed to you, click on the Report a Problem link. After following the steps, one of the options is 'I inadvertently purchased this item.' Select that."
iOS: Understanding Restrictions - http://support.apple.com/kb/HT4213 - "You can enable Restrictions, also known as Parental Controls, on an iPhone, iPad, or iPod touch to prevent access to specific features."
Children should not have access to your iTunes account password.
You should also consider removing credit card information from your account so no unconsidered purchases can be made by anybody. iTunes Store: Changing Account Information - http://support.apple.com/kb/HT1918
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All purchases are considered final, but you can try the 'report a problem' link to contact iTunes Support and see if they will refund or credit you : http://reportaproblem.apple.com
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I received an email indicating a refund for unauthorized in-app purchases from a minor (my daughter). I clicked on the link included in the e-mail as instructed. But the link apparently has an error. A new window opens up but doesn't allow you to continue with the option to request the refund. Please help.
.Was it a real Apple email? Seems strange that they would send you something based on a four year old purchase.
To contact iTunes:
1 - Use the Express lane and start here:
https://expresslane.apple.com
or
Apple - Support -form iTunes Store - Contact Us
2 - Call Apple in your country by getting the number from here:
http://support.apple.com/kb/HE57 -
I have recently request for refund due to failure for three items purchased in order no. M1KMG2ZW2D. However, only one item is refunded and subsequent reporting has no feedback at all. What should I do the get refunds for the other two items?
How did you contact Support, and did their original reply say that all 3 items would be refunded ? You could try the 'report a problem' page to contact iTunes Support again (if you have a case number from your original request then include it) : http://reportaproblem.apple.com
Or you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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