Refund for itunes match

Itunes Match just automatically renewed. I'd like to cancel this service and receive a refund, who should I contact?

You'll need to contact iTunes Store support.

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Is there really no way to get a refund for iTunes match?

Apple does not any support for iTunes Match and has not been able to make it work.
Why then, does Apple not issue a refund for a defective product?
Macbook Pro 2.7 with 8GB ram, 10.7.3 with iTunes 10.6.1
I have created a new music library, created a new user and then imported some my music and even did a fresh install of 10.7.3 and iTunes on another computer and tried that with part of my music. Same thing.
All fail and after numerous restarts, finally hangs on step 3. I have worked on this for days, letting it run for hours, like now 0 out of 888 items uploaded.
Support calls have no troubleshooting steps to suggest. The put me on hold and finally hang up. Case # 305222983
I have seen absolutly no troubleshooting suggestions here in Apple's support communities.
After all these years with Apple, this is the most misrable mess I have ever seen.

As I said earlier, "Support calls have no troubleshooting steps to suggest. The put me on hold and finally hang up. Case # 305222983"
"All fail and after numerous restarts, finally hangs on step 3. I have worked on this for days, letting it run for hours, like now 0 out of 888 items uploaded." I'm sorry if this description of the problem isn't clear enough and requires "mind reading" to understand.
I tried calling support several times and was on hold for most of the time.
Thank you for directing me to the discussion suggesting clearing the iTunes cache. That is a great and simple solution and seems like a great first step in troubleshooting the issue. (I wish it would work for me) I have also tried reinstalling iTunes. (As well as creating a new music library and creating a new user and importing music from the "public folder".)
Apple seems to have realized the problem and are now offering refunds. iTunes match seems like a great idea. I hope they are able to get it working eventually.

How do I request a refund for Itunes Match?

I purchased Itunes Match, within 12 hours I wanted a refund. All of my music started to have wrong album art. I would play a song, but a completely different song started playing. In order to fix it, I had to delete all of my music and load from a backup, restore my iphone, etc... Needlesstosay, frusterated... I think Itunes Match will someday be a great product, but until that day. I am fine with manually syncing.
I tried clicking on "Report a Problem" in my Itunes account, but it only takes me to a help guide on Apple's website. I cannot figure out how to request a refund for this. I feel like I paid Apple $25 to screw up my music.
Any help is appreciated!

It's NOT in beta any longer. I was a dev using it in beta and it was actually a better service then.
I used Match all summer long and bragged to my friends about how awesome this was going to be.
I paid for my subscription during the beta. I loved it.
Then this. My friends now think I'm insane.
I tell you, if there was ever an instance where my non-Apple friends thought I was hyping something JUST because it was Apple, this was that time.
They are all on Google Music now, listening to their music on their phones, and I'm still locked out of my f*cking account because my son accidentally logged me off while Match was connected.
So I'm stuck for 90 days not being able to use a service I've already paid for.
This isn't a beta. This is a cluster f*ck.

I want a refund for Itunes Match. I bought it april 12 2012

Itunes Match dont work. I tried many way but nothing is working. I send a message to Apple but no answer.

iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html

How can i be refunded for itunes match?

I thought that iTunes match would replace the songs in my library with the itunes copy, instead it just charged me 24.99 and just put them in the icloud. Should it have replaced the songs with the itunes copy, or is this what it does, because thats not worth $24.99

From what I've read - if a song is noted as matched - you can delete it from iTunes. It still shows up with a cloud next to it. If you click on the cloud icon it will download to your iTunes the 256kb version of the song - again only if it is matched.
The purpose of iTunes Match is to store copies in the cloud and automatically download to all your IOS devices automatically. It's real purpose isn't to provide you different copies of your songs. It is an easy back up and syncronization system.

What number to call for iTunes match refund?

i want to know the number to call to get a full refund for itunes match. i bought it two days ago but have yet to get it to work. i have tried everything but it wont work. i don't want to fix it i just want a refund. thank you

Depending on which country you live in will depend on the numbers but this is a link for all the contact details for Apple in the UK
http://www.apple.com/uk/contact/
You should get a response within 24hours via email for iTunes account issues.
http://www.apple.com/uk/support/itunes/

HT4914 I was billed for iTunes Match and I was not aware and would like to cancel it and get a refund for it. I don't store my music in iCloud and still have 4.5 gig of my 5 gig free. Please advise

I was billed for iTunes Match and I was not aware and would like to cancel it and get a refund for it. I don't store my music in iCloud and still have 4.5 gig of my 5 gig free. Please advise

Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to contact the iTunes Store and make your request.
Regards.

One account for itunes match and one for all the rest?

Hello everybody
I was wondering how to use an Apple ID for iTunes Match and other for iCloud and backups. I found an article on the website that said that you actually can do that, but my question arises when I find out that now I only use one ID, all my apps are in there, along with my iPhone backups and stuff. So, if I create an ID for subscribing to iTM, will I lose the ability to update my apps on the old ID?
Please help!
The article is: http://support.apple.com/kb/HT4895
Cheers

I know, but I can't use my credit card on my iTunes Store account, since it's a US ID. What if I change the country of my ID? How often can I change it? I was thinking of changing it, purchasing iTM, and then changing it back... can I do that?
Thank you

I just subscribed to iTunes Match but I find my iPhone 4s is matched to the wrong Apple ID. iCloud is properly linked to the same Apple ID I registered for iTunes Match but I can't seem to get my iPhone to link Match to that ID.

How can I link iTunes Match to my proper Apple ID? I have two ID's and my phone accesses iCloud with the proper ID but it insists on trying to access iTunes Match using the wrong ID so I get the message that I'm not registered for iTunes Match.

The iCloud and iTunes Store account ID are not the same thing. They can be different although some folks, like myself, do have the same Apple ID for all the Apple services. Go to Settings > Store and enter the exact same iTunes Store account ID you used to purchase iTunes Match. Be aware you can only switch Apple IDs on an iOS device every 90 days.

On iTunes 11, how can I access home sharing if the music is from a CD? Is there any way I can download these songs if (A) I no longer have the CD, or (B) I do not want to pay $25 a year for iTunes Match?

On iTunes 11, how can I access home sharing if the music is from a CD on a different computer using Home Sharing? Is there any way I can download these songs if (A) I no longer have the CD, or (B) I do not want to pay $25 a year for iTunes Match?

Yes, you can copy songs that you ripped from a CD to your Home Sharing computer.
Turn on Home Sharing first on both computers. To do that, go to File > Home Sharing > Turn on Home Sharing. Enter your Apple ID and password.
Now go to your computer that you want to copy the songs to and connect to your Home Share. You can do that by clicking on the popover button located at the left top corner right below the play control buttons. Click on it and scroll to the bottom until you see your Home Share and select it.
Go to Music in your Home Share. Select the songs that you want to copy in your Home Share and click Import at the bottom right corner.

ITunes Radio not working properly after signing up for iTunes Match

I've been a user of iTunes Radio for some time now, and I've enjoyed it with minimal technical issues - until I signed up for iTunes Match. I'm not sure if it's simply coincidence, or if my subscription is causing issues.
The problem is that when I click on a station, whether it be a Featured Station or one of My Stations, it acts like it will play, but the time bar never comes up below the song title. Instead of showing the status bar when a song is playing, indicating the time lapsed/remaining, it shows a solid blue bar all the way across with no time.
I use Radio on my MacBook Pro (2009) and I also AirPlay my music to two Bose SoundTouch 20 speaker systems. I'm on the latest version of iTunes, my Bose systems are updated with the latest software, and I've never had an issue with this before. I can play songs I own or ones that I want to preview in the iTunes Store just fine through all of my speaker systems. What's interesting is that my NPR station in Radio works fine, though that one doesn't allow for AirPlay.
I'm also having identical issues from my iPhone 5s. Though I can only play to one AirPlay device at a time from my iPhone, the symptoms are otherwise the same. Downloaded songs play fine; iTunes Radio freaks out and gives the "Station Temporarily Unavailable" message. Except it's not temporary, unless you consider two months of this irritation temporary...
Here's what I've tried so far:
Logging out of iTunes, restarting and logging back in.
Resetting my Bose AirPlay speakers.
Turning off the Bose SoundTouch App and Music Server App on my computer.
Disconnecting my Bose AirPlay speakers from power altogether.
Restarting computer and resetting iTunes Cache and Warnings.
None of those attempts at fixing this issue has resolved anything. I'm at a bit of a loss for help here, and I really don't want to start uninstalling and reinstalling programs if it can be avoided. If there's a way to unsubscribe from iTunes Match, I'd want to try that first as that seemed to be when things started becoming non-responsive. If Apple provides a way to fix iTunes or the iTunes Match service without charging me a $29 support fee, I think that would be great, but I haven't seen one.
Anyone encounter this before? Anyone at Apple listening? I'd greatly appreciate any help.

Try it in Cellular as a quick test. Mi had lots of troubles and isolated the issue to Cox communications. May be an ISP issue.

For iTunes Match, how come some songs "match" on an album and other songs on the same album "upload" without matching?

For iTunes Match, how come some songs "match" on an album and other songs on the same album "upload" without matching? All songs are available on iTunes. I don't get it! Any way to manually match songs that iTunes apparently can't match? I have hundreds in this unmatched state.

gsl wrote:
Shazam has NO problem determining what these songs are. Maybe Apple needs to consider licensing their technology as it seems MUCH more accurate than what they are doing.
You aren't comparing like with like.
The main task that Shazam has is to identify the name or a track and the artist. I believe that it suggests the album as well, but if it gets that wrong then it doesn't really matter too much.
With iTunes Match, getting the album (i.e. identifying which version it is) is much more important. If it gets that wrong then it breaks up the flow of an album. This makes the task that match has very much harder.
In fact, there is a strong argument to say that currently the problem iTunes has is that it is matching too many songs, resulting in matches from different albums.
I'm sure that match is not struggling to identify whether it has a song or not, but whether it has the correct version of a song. When you introduce different masterings into the process then, depending on the thresholds set, it is probably correct in concluding that it hasn't got a particular version, even if you think it has.
The solution would appear to me to be a tweaking of the matching thresholds along with the ability to force an upload, but we just don't know what restrictions they have (remember that if Shazam gets it wrong the it doesn't present you with a copy of a new track that you didn't have previously). It is almost certainly not just a case of improving their technology.

HT1711 I have over 100 songs I bought back before mid-2009 when Apple dropped this DRM thing. If I want to play those songs on Sonos, the ONLY way to do so is pay Apple another $25/year for iTunes Match and re-download them??

I have a Sonos system in my house and suddenly discovered that many songs I bought off of iTunes years ago are 'grayed out' when I try to play them from my iPhone or do not appear as options at all when I try to play them on Sonos from my overall music library. It's well over 100 songs I bought back before mid-2009 when Apple dropped this DRM thing. From what I think I am reading, if I want to play those songs on Sonos, the ONLY way to do so is pay Apple another $25/year for iTunes Match (which I don't have any interest in) and then re-download them all in iTunes Plus format??

Matt,
I agree it was not all communicated real well, but in your case it will work out. You missed the program where you could have upgraded 100 tracks for 30 cents each (=$30) but now you can do it via Match (=$25). It works pretty simply, per this document:
Can I upgrade my previously purchased music to iTunes Plus?
Yes. If you subscribe to iTunes Match, you can download your previously purchased music again in the iTunes Plus format. To do so:
You need to delete the original DRM song from your library first. Doing this enables you to download the song again in the iTunes Plus format from iTunes in the Cloud.
Click the Purchased tab in the iTunes Store.
Click Music.
Locate the artist of the song you want to upgrade.
Click the iCloud Download icon next to the song you want to upgrade.
Just don't forget to put the Plus files on your hard drive -- properly backed up of course -- and to cancel the Match subscription before the second year rolls around!

I have an iPhone 4 on IOS5. I signed up for itunes match. After everything uploaded to the cloud, my songs are messed up. I'll select a song and the title will show with the right art work but a different song will start playing. Anyone have a solution?

I have an iPhone 4 on IOS5. I signed up for itunes match. After everything uploaded to the cloud, my songs are messed up. I'll select a song and the title will show with the right art work but a different song will start playing. Some songs won't play at all even though they do appear in the itunes store. The artwork almost always shows u blank until you turn it to landscape then it will appear. Anyone know what's going on?

I have found that scrolling through the album list (past albums without art) triggers the progress wheel next to the wifi symbol. You can scroll quickly through the whole collection and then wait! Artwork will appear gradually...
However, repeat visits to the Music App might initially show no artwork again, but it might spontaneously appear more quickly this time. The bad news is that the whole Music App is now sluggish as ****...

I have paid for itunes match and have now lost all my music of my iphone except what I paid for from itunes, 964 songs gone not at all happy. Can anyone help

I have paid for itunes match and have now lost all my music off my iphone except what I paid for from itunes, 964 songs gone into the cloud. Can anyone help please?

Enabling iTunes Match does not delete music from your computer. Why do you think it is now not in the iTunes library if it was before? If all of your music was in the iTunes library then it is also now in the cloud if iTunes has completed it's scan and all the music meets the match requirements. Enable the iCloud Status column in the iTunes browser by switching to Song view and pulling down View > View Options. Select iCloud Status then close the small window. Sort on the new column. Your music should be listed as "purchased," "matched" and "uploaded." Some tracks may be "ineligible." Post back and let us know.

Refund for itunes match

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