Refund for power outage / no service ?

We have had no power for 2 days.  We have now had no FIOS service for 4 days.
What is the procedure for receiving a refund for this failure to deliver a service?
thank you,
Luis

lmo425 wrote:
We have had no power for 2 days.  We have now had no FIOS service for 4 days.
What is the procedure for receiving a refund for this failure to deliver a service?
thank you,
Luis
Force majeure
I don't think Verizon has any control over your power. But you may call billing and talk to them. Good luck.

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    15 com.apple.MessageFramework 0x0049440c -[MonitoredInvocation invoke] + 409
    16 com.apple.MessageFramework 0x00493fee -[InvocationQueue _drainQueue] + 772
    17 com.apple.Foundation 0x92e107ed -[NSThread main] + 45
    18 com.apple.Foundation 0x92e10394 _NSThread__main_ + 308
    19 libSystem.B.dylib 0x950c7095 pthreadstart + 321
    20 libSystem.B.dylib 0x950c6f52 thread_start + 34
    Thread 14:
    0 libSystem.B.dylib 0x95096226 semaphoretimedwait_signaltrap + 10
    1 libSystem.B.dylib 0x950c81ef pthread_condwait + 1244
    2 libSystem.B.dylib 0x950c9a73 pthreadcond_timedwait_relativenp + 47
    3 com.apple.Foundation 0x92e5675c -[NSCondition waitUntilDate:] + 236
    4 com.apple.Foundation 0x92e56570 -[NSConditionLock lockWhenCondition:beforeDate:] + 144
    5 com.apple.MessageFramework 0x00493e27 -[InvocationQueue _drainQueue] + 317
    6 com.apple.Foundation 0x92e107ed -[NSThread main] + 45
    7 com.apple.Foundation 0x92e10394 _NSThread__main_ + 308
    8 libSystem.B.dylib 0x950c7095 pthreadstart + 321
    9 libSystem.B.dylib 0x950c6f52 thread_start + 34
    Thread 15:
    0 libSystem.B.dylib 0x950961c6 machmsgtrap + 10
    1 libSystem.B.dylib 0x9509d9bc mach_msg + 72
    2 com.apple.CoreFoundation 0x956900ae CFRunLoopRunSpecific + 1790
    3 com.apple.CoreFoundation 0x95690cd8 CFRunLoopRunInMode + 88
    4 com.apple.Foundation 0x92e44d75 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 213
    5 com.apple.syncservices 0x936abe84 -[ISyncConcreteSession _waitForTransitionFromPhase:untilDate:] + 527
    6 com.apple.syncservices 0x936aa011 +[ISyncSession _sessionWithClient:entityNames:beforeDate:clientHasTruthForEntityNames:quietlyP ushTruth:target:selector:anchors:] + 1695
    7 com.apple.syncservices 0x936a9969 +[ISyncSession beginSessionWithClient:entityNames:beforeDate:] + 95
    8 com.apple.syncservices 0x936a981d -[ISyncConcreteSessionDriver _beginSyncSession:] + 1251
    9 com.apple.syncservices 0x936a65f5 -[ISyncConcreteSessionDriver _preSync] + 95
    10 com.apple.syncservices 0x9373f9d4 -[ISyncConcreteSessionDriver startAsynchronousSync:] + 273
    11 com.apple.Mail.Syncer 0x17467acc 0x17453000 + 84684
    12 com.apple.Mail.Syncer 0x17466c6d 0x17453000 + 81005
    13 com.apple.mail 0x0003878f 0x1000 + 227215
    14 com.apple.CoreFoundation 0x9570fa3d _invoking__ + 29
    15 com.apple.CoreFoundation 0x9570f428 -[NSInvocation invoke] + 136
    16 com.apple.MessageFramework 0x0049440c -[MonitoredInvocation invoke] + 409
    17 com.apple.MessageFramework 0x004952ce +[WorkerThread _execute:] + 144
    18 com.apple.Foundation 0x92e107ed -[NSThread main] + 45
    19 com.apple.Foundation 0x92e10394 _NSThread__main_ + 308
    20 libSystem.B.dylib 0x950c7095 pthreadstart + 321
    21 libSystem.B.dylib 0x950c6f52 thread_start + 34
    Thread 16:
    0 libSystem.B.dylib 0x950961c6 machmsgtrap + 10
    1 libSystem.B.dylib 0x9509d9bc mach_msg + 72
    2 com.apple.CoreFoundation 0x956900ae CFRunLoopRunSpecific + 1790
    3 com.apple.CoreFoundation 0x95690cd8 CFRunLoopRunInMode + 88
    4 com.apple.Foundation 0x92e44d75 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 213
    5 com.apple.Foundation 0x92e50e94 -[NSRunLoop(NSRunLoop) run] + 84
    6 com.apple.MessageFramework 0x003b6659 +[_NSSocket _runIOThread] + 98
    7 com.apple.Foundation 0x92e107ed -[NSThread main] + 45
    8 com.apple.Foundation 0x92e10394 _NSThread__main_ + 308
    9 libSystem.B.dylib 0x950c7095 pthreadstart + 321
    10 libSystem.B.dylib 0x950c6f52 thread_start + 34
    Thread 17 Crashed:
    0 com.apple.CoreFoundation 0x95709fb4 __TERMINATING_DUE_TO_UNCAUGHT_EXCEPTION__ + 4
    1 libobjc.A.dylib 0x971bde3b objcexceptionthrow + 40
    2 com.apple.CoreFoundation 0x95709eeb +[NSException raise:format:arguments:] + 155
    3 com.apple.CoreFoundation 0x95709f2a +[NSException raise:format:] + 58
    4 com.apple.syncservices 0x9371cf74 _ISyncAssertFailed + 346
    5 com.apple.syncservices 0x936c636c -[ISDRecordIdMapper dealloc] + 76
    6 com.apple.syncservices 0x936c6002 -[ISDSqliteRecordIdMapper dealloc] + 178
    7 com.apple.Foundation 0x92e0be4f NSPopAutoreleasePool + 431
    8 com.apple.syncservices 0x9373f8a0 -[ISyncConcreteSessionDriver _startAsynchronousSyncWorker] + 467
    9 com.apple.Foundation 0x92e107ed -[NSThread main] + 45
    10 com.apple.Foundation 0x92e10394 _NSThread__main_ + 308
    11 libSystem.B.dylib 0x950c7095 pthreadstart + 321
    12 libSystem.B.dylib 0x950c6f52 thread_start + 34
    Thread 17 crashed with X86 Thread State (32-bit):
    eax: 0xa065b0f0 ebx: 0x971bde1c ecx: 0xa065a1a0 edx: 0x0078b000
    edi: 0x175ad140 esi: 0xa047fe28 ebp: 0xb08479f8 esp: 0xb08479f8
    ss: 0x0000001f efl: 0x00000282 eip: 0x95709fb4 cs: 0x00000017
    ds: 0x0000001f es: 0x0000001f fs: 0x0000001f gs: 0x00000037
    cr2: 0x1726b000
    Binary Images:
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    0x2e0000 - 0x350ff7 com.apple.iLifeMediaBrowser 2.0.2 (321) <096200840dfe3556d984bed9e9e1e4bc> /System/Library/PrivateFrameworks/iLifeMediaBrowser.framework/Versions/A/iLifeM ediaBrowser
    0x39b000 - 0x5f2ffb com.apple.MessageFramework 3.5 (930.3) <548c39b875ebdc054eed49e9dd5238f3> /System/Library/Frameworks/Message.framework/Versions/B/Message
    0x748000 - 0x74afff com.apple.ExceptionHandling 1.5 (10) /System/Library/Frameworks/ExceptionHandling.framework/Versions/A/ExceptionHand ling
    0x751000 - 0x775fe7 com.apple.speech.LatentSemanticMappingFramework 2.6.4 (2.6.4) <1591e65449707141112554274c637e5a> /System/Library/Frameworks/LatentSemanticMapping.framework/Versions/A/LatentSem anticMapping
    0x791000 - 0x792fff +com.1passwd.InputManager 2.5.3 (5621) <abbd39c66e80f33d5d57f470fe8445e9> /Library/InputManagers/1PasswdIM/1PasswdIM.bundle/Contents/MacOS/1PasswdIM
    0x797000 - 0x799fff +com.Logitech.Control Center.Scroll Enhancer Loader 2.6.0 (2.6.0) /Library/InputManagers/LCC Scroll Enhancer Loader/LCC Scroll Enhancer Loader.bundle/Contents/MacOS/LCC Scroll Enhancer Loader
    0x79f000 - 0x7a1fff +com.Logitech.Control Center.Scroll Enhancer 2.6.0 (2.6.0) /Library/Application Support/Logitech/LCC Scroll Enhancer.bundle/Contents/MacOS/LCC Scroll Enhancer
    0x15b00000 - 0x15cf8fff com.apple.RawCamera.bundle 2.0.13 (435) <083354ccec68bf7c9fc99523a5838f92> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
    0x16e1b000 - 0x16e20ff3 libCGXCoreImage.A.dylib ??? (???) <375e0cdb64b043378dbf637992bbfeb0> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXCoreImage.A.dylib
    0x16f9b000 - 0x16f9cfe1 com.apple.textencoding.unicode 2.2 (2.2) <542f2b8930d6bdf16c318ffea541acab> /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings
    0x17453000 - 0x17471fff com.apple.Mail.Syncer 3.5 (930.3) <7d8d8ca39b8535b2a585f360617d1a98> /System/Library/Frameworks/Message.framework/Versions/B/Resources/Syncer.syncsc hema/Contents/MacOS/Syncer
    0x17484000 - 0x17497fff com.apple.syncservices.syncservicesui 4.1 (389.12) <d3c0a867aa64f0e94b3dbb710da880d1> /System/Library/PrivateFrameworks/SyncServicesUI.framework/Versions/A/SyncServi cesUI
    0x8fe00000 - 0x8fe2db43 dyld 97.1 (???) <100d362e03410f181a34e04e94189ae5> /usr/lib/dyld
    0x9000b000 - 0x9009efff com.apple.ink.framework 101.3 (86) <bf3fa8927b4b8baae92381a976fd2079> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
    0x9009f000 - 0x900b2fff com.apple.IMUtils 4.0.5 (583) <b54c55fea76255e789f607b78592c468> /System/Library/Frameworks/InstantMessage.framework/Frameworks/IMUtils.framewor k/Versions/A/IMUtils
    0x900b3000 - 0x900e5fff com.apple.LDAPFramework 1.4.5 (110) <648b3ee893db8af0a5bbbe857ec0bb7d> /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
    0x900e6000 - 0x9012afeb com.apple.DirectoryService.PasswordServerFramework 3.0.3 (3.0.3) <29109fed9f54cbe3d3faea0603362719> /System/Library/PrivateFrameworks/PasswordServer.framework/Versions/A/PasswordS erver
    0x9012b000 - 0x9015afe3 com.apple.AE 402.3 (402.3) <4cb9ef65cf116d6dd424f0ce98c2d015> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
    0x9015b000 - 0x9015bffb com.apple.installserver.framework 1.0 (8) /System/Library/PrivateFrameworks/InstallServer.framework/Versions/A/InstallSer ver
    0x9015f000 - 0x901ebff7 com.apple.LaunchServices 290.3 (290.3) <6f9629f4ed1ba3bb313548e6838b2888> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
    0x901ec000 - 0x901fcfff com.apple.speech.synthesis.framework 3.7.1 (3.7.1) <5171726062da2bd3c6b8b58486c7777a> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
    0x901fd000 - 0x90201fff libmathCommon.A.dylib ??? (???) /usr/lib/system/libmathCommon.A.dylib
    0x90383000 - 0x9038fff9 com.apple.helpdata 1.0.1 (14.2) /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/HelpData
    0x90390000 - 0x90395fff com.apple.CommonPanels 1.2.4 (85) <ea0665f57cd267609466ed8b2b20e893> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
    0x90396000 - 0x903cdfff com.apple.SystemConfiguration 1.9.2 (1.9.2) <01426a38ba44efa5d448daef8b3e9941> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
    0x903ce000 - 0x90417fef com.apple.Metadata 10.5.2 (398.25) <e0572f20350523116f23000676122a8d> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
    0x90418000 - 0x9041dfff com.apple.DisplayServicesFW 2.0.2 (2.0.2) <97878a73074e7da4fe31ea010a5d5ae1> /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayS ervices
    0x9041e000 - 0x9041eff8 com.apple.ApplicationServices 34 (34) <8f910fa65f01d401ad8d04cc933cf887> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
    0x9041f000 - 0x90727fff com.apple.HIToolbox 1.5.4 (???) <3747086ba21ee419708a5cab946c8ba6> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
    0x90728000 - 0x907b2fef com.apple.DesktopServices 1.4.7 (1.4.7) <7898a0f2a46fc7d8887b041bc23e3811> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
    0x907b3000 - 0x90863fff edu.mit.Kerberos 6.0.12 (6.0.12) <685cc018c133668d0d3ac6a1cb63cff9> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
    0x90864000 - 0x908b3fff com.apple.QuickLookUIFramework 1.3.1 (170.9) /System/Library/PrivateFrameworks/QuickLookUI.framework/Versions/A/QuickLookUI
    0x908b4000 - 0x908ccff7 com.apple.CoreVideo 1.6.0 (20.0) <c0d869876af51283a160cd2224a23abf> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
    0x908cd000 - 0x908feffb com.apple.quartzfilters 1.5.0 (1.5.0) <22581f8fe9dd2cb261f97a897407ec3e> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters .framework/Versions/A/QuartzFilters
    0x908ff000 - 0x909cafff com.apple.ColorSync 4.5.1 (4.5.1) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
    0x909cb000 - 0x90a7dffb libcrypto.0.9.7.dylib ??? (???) <69bc2457aa23f12fa7d052601d48fa29> /usr/lib/libcrypto.0.9.7.dylib
    0x90b4b000 - 0x90c05fe3 com.apple.CoreServices.OSServices 226.5 (226.5) <25243fd02dc5d4f4cc5780f6b2f6fe26> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
    0x90c75000 - 0x91146f3e libGLProgrammability.dylib ??? (???) <5d283543ac844e7c6fa3440ac56cd265> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
    0x91147000 - 0x91195ff3 com.apple.datadetectorscore 1.0.2 (52.14) <4c0a8d505509b7748d3a0cfc887d2c2a> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDe tectorsCore
    0x91196000 - 0x911fcffb com.apple.ISSupport 1.7 (38.2) /System/Library/PrivateFrameworks/ISSupport.framework/Versions/A/ISSupport
    0x911fd000 - 0x91202ffc com.apple.KerberosHelper 1.1 (1.0) <d789cb3b793a05879bde688c19f60afe> /System/Library/PrivateFrameworks/KerberosHelper.framework/Versions/A/KerberosH elper
    0x91203000 - 0x91355ff3 com.apple.audio.toolbox.AudioToolbox 1.5.2 (1.5.2) /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
    0x91356000 - 0x91424ff3 com.apple.JavaScriptCore 5525.26 (5525.26.2) <69e219e81bc886a94c4d4b310d393ab9> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
    0x91425000 - 0x9142afff com.apple.backup.framework 1.0 (1.0) /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
    0x9142b000 - 0x9143bffc com.apple.LangAnalysis 1.6.4 (1.6.4) <8b7831b5f74a950a56cf2d22a2d436f6> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
    0x91441000 - 0x9144afff com.apple.speech.recognition.framework 3.7.24 (3.7.24) <d3180f9edbd9a5e6f283d6156aa3c602> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
    0x9144b000 - 0x91469ff3 com.apple.DirectoryService.Framework 3.5.5 (3.5.5) <f8931f64103c8a86b82e9714352f4323> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
    0x9146a000 - 0x91481fff com.apple.datadetectors 1.0.1 (66.2) <b4676446cca8a1e4c28ca911026b7ceb> /System/Library/PrivateFrameworks/DataDetectors.framework/Versions/A/DataDetect ors
    0x91482000 - 0x914c1fff com.apple.CoreMediaIOServicesPrivate 15.0 (15.0) /System/Library/PrivateFrameworks/CoreMediaIOServicesPrivate.framework/Versions /A/CoreMediaIOServicesPrivate
    0x914c2000 - 0x9151bff7 libGLU.dylib ??? (???) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
    0x9151c000 - 0x91540feb libssl.0.9.7.dylib ??? (???) <c7359b7ab32b5f8574520746e10a41cc> /usr/lib/libssl.0.9.7.dylib
    0x9251d000 - 0x92655fe7 com.apple.imageKit 1.0.2 (1.0) <2e354566521df8b1e3a78e9aeab5e6b4> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.fram ework/Versions/A/ImageKit
    0x92656000 - 0x926c3ffb com.apple.WhitePagesFramework 1.2 (122.0) /System/Library/PrivateFrameworks/WhitePages.framework/Versions/A/WhitePages
    0x926c4000 - 0x92741fef libvMisc.dylib ??? (???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
    0x92742000 - 0x92b00fea libLAPACK.dylib ??? (???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
    0x92b01000 - 0x92c62ff2 com.apple.CalendarStore 3.0.6 (847) /System/Library/Frameworks/CalendarStore.framework/Versions/A/CalendarStore
    0x92c63000 - 0x92d1aff3 com.apple.QTKit 7.6 (1290) /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
    0x92d1b000 - 0x92d5dfef com.apple.NavigationServices 3.5.2 (163) <d3a7c9720479eed8ea35703125303871> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationSer vices.framework/Versions/A/NavigationServices
    0x92d5e000 - 0x92e05feb com.apple.QD 3.11.54 (???) <b743398c24c38e581a86e91744a2ba6e> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
    0x92e06000 - 0x93081fe7 com.apple.Foundation 6.5.7 (677.22) <8fe77b5d15ecdae1240b4cb604fc6d0b> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
    0x93082000 - 0x93089ffe libbsm.dylib ??? (???) <d25c63378a5029648ffd4b4669be31bf> /usr/lib/libbsm.dylib
    0x9308a000 - 0x93091fe9 libgcc_s.1.dylib ??? (???) <f53c808e87d1184c0f9df63aef53ce0b> /usr/lib/libgcc_s.1.dylib
    0x93092000 - 0x9342ffef com.apple.QuartzCore 1.5.7 (1.5.7) <2fed2dd7565c84a0f0c608d41d4d172c> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
    0x93430000 - 0x93434ffd com.apple.AOSNotification 1.0.0 (68.10) <38239776860eed3c5265d4ae3c21dd73> /System/Library/PrivateFrameworks/AOSNotification.framework/Versions/A/AOSNotif ication
    0x93435000 - 0x93459fff libxslt.1.dylib ??? (???) <0a9778d6368ae668826f446878deb99b> /usr/lib/libxslt.1.dylib
    0x9345a000 - 0x934d4ff8 com.apple.print.framework.PrintCore 5.5.3 (245.3) <222dade7b33b99708b8c09d1303f93fc> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
    0x934d5000 - 0x934d5ffc com.apple.audio.units.AudioUnit 1.5 (1.5) /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
    0x934d6000 - 0x934f1ffb libPng.dylib ??? (???) <4780e979d35aa5ec2cea22678836cea5> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libPng.dylib
    0x934f2000 - 0x93501fff libsasl2.2.dylib ??? (???) <bb7971ca2f609c070f87786a93d1041e> /usr/lib/libsasl2.2.dylib
    0x93502000 - 0x93543fe7 libRIP.A.dylib ??? (???) <5d0b5af7992e14de017f9a9c7cb05960> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
    0x93544000 - 0x93544ffd com.apple.Accelerate.vecLib 3.4.2 (vecLib 3.4.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
    0x93545000 - 0x93577ff7 com.apple.DotMacSyncManager 1.2.3 (305) <76f2a03fbb91d701cd8c1d1dde21b531> /System/Library/PrivateFrameworks/DotMacSyncManager.framework/Versions/A/DotMac SyncManager
    0x93578000 - 0x935b6ff7 libGLImage.dylib ??? (???) <1123b8a48bcbe9cc7aa8dd8e1a214a66> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
    0x935b7000 - 0x935bbfff libGIF.dylib ??? (???) <572a32e46e33be1ec041c5ef5b0341ae> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libGIF.dylib
    0x935ec000 - 0x93622fef libtidy.A.dylib ??? (???) <5351215b54226cc47eb1cd4b011cc2f3> /usr/lib/libtidy.A.dylib
    0x93623000 - 0x93623fff com.apple.Carbon 136 (136) <98a5e3bc0c4fa44bbb09713bb88707fe> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
    0x93624000 - 0x9363cfff com.apple.openscripting 1.2.8 (???) <572c7452d7e740e8948a5ad07a99602b> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
    0x93647000 - 0x9366ffff libcups.2.dylib ??? (???) <16bec7c6a004f744804e2281a1b1c094> /usr/lib/libcups.2.dylib
    0x93670000 - 0x93670ffd com.apple.Accelerate 1.4.2 (Accelerate 1.4.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
    0x93671000 - 0x9367cfff com.apple.dotMacLegacy 3.1 (246) <d335114af509bf38a7ead5274a93dfb1> /System/Library/PrivateFrameworks/DotMacLegacy.framework/Versions/A/DotMacLegac y
    0x9367d000 - 0x9368effe com.apple.CFOpenDirectory 10.5 (10.5) <6a7f55108d77db7384d0e2219d07e9f8> /System/Library/PrivateFrameworks/OpenDirectory.framework/Versions/A/Frameworks /CFOpenDirectory.framework/Versions/A/CFOpenDirectory
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    Most likely you've had some catastrophic damage done to the hard drive in the form of file and/or directory corruption. Start by:
    Repairing the Hard Drive and Permissions
    Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Installer menu (Utilities menu for Tiger and Leopard.) After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer. Now restart normally.
    If DU reports errors it cannot fix, then you will need Disk Warrior (4.0 for Tiger, and 4.1 for Leopard) and/or TechTool Pro (4.6.1 for Leopard) to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
    If your drive is shown as OK but the problem persists, then reinstall OS X as follows:
    How to Perform an Archive and Install
    An Archive and Install will NOT erase your hard drive, but you must have sufficient free space for a second OS X installation which could be from 3-9 GBs depending upon the version of OS X and selected installation options. The free space requirement is over and above normal free space requirements which should be at least 6-10 GBs. Read all the linked references carefully before proceeding.
    1. Be sure to use Disk Utility first to repair the disk before performing the Archive and Install.
    Repairing the Hard Drive and Permissions
    Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Installer menu (Utilities menu for Tiger.) After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported, then quit DU and return to the installer.
    2. Do not proceed with an Archive and Install if DU reports errors it cannot fix. In that case use Disk Warrior and/or TechTool Pro to repair the hard drive. If neither can repair the drive, then you will have to erase the drive and reinstall from scratch.
    3. Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When you reach the screen to select a destination drive click once on the destination drive then click on the Option button. Select the Archive and Install option. You have an option to preserve users and network preferences. Only select this option if you are sure you have no corrupted files in your user accounts. Otherwise leave this option unchecked. Click on the OK button and continue with the OS X Installation.
    4. Upon completion of the Archive and Install you will have a Previous System Folder in the root directory. You should retain the PSF until you are sure you do not need to manually transfer any items from the PSF to your newly installed system.
    5. After moving any items you want to keep from the PSF you should delete it. You can back it up if you prefer, but you must delete it from the hard drive.
    6. You can now download a Combo Updater directly from Apple's download site to update your new system to the desired version as well as install any security or other updates. You can also do this using Software Update.

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