Refund for YouView Box After Contract Termination

Hi,
I received a charge for my YouView Box on my final bill. I sent it back as requested, but never received a refund for it.
I called the customer helpline and was told, "sorry I cannot issue a refund as you're not longer a customer and nothing can be done".
I'm sure this isn't the case. I'd rather not go through the hassle of writing and posting letters as it would waste mine and BT's time.
I'd be grateful if one of the moderators could please help?
Thanks,
Matt

Hi Matt2015,
Welcome to the forum, If you need any help with this please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
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Anyone swapped a vision box for youview?

I started my tv,broadband and phone contract on the 28th january, I was sent a bt vision box, apparently because sport was included, I'm not happy that bt vision isn't free to air HD, I wasnt explained this when ordering, I've just got off the phone after being messed around for an hour, to be told that to get youview box will be an upgrade and a cost of £199!
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Solved!
Go to Solution.

jonx69 wrote:
... as been told again today I can't upgrade till end of term in ten months time,feel slightly ripped off as the word "youview" was plastered everywhere when I ordered the package, off to ebay to buy a cheap HD box and chuck vision box on top of the wardrobe to gather dust.
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You should always check the terms and conditions in place at the time you take out your contract.
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3 The standard price for the Vision+ box is £199.00 and for the YouView box is £299. We may allow you to defer payment of some or all of this price for up to 12 months from the date that we accept your order. The amount you need to pay upfront depends on the Vision and Broadband commitment you choose, which set top box you choose and whether you are a new or an existing BT Vision customer.
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1. Pay fee
2. Pay up for service you want
3. Yes it us the 500 GB box
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BT are supplyng a service if you want it, really you have to pay for it and enjoy it.
If you don't want to pay for the BT service then you have to buy a YouView box for yourself.
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I am a new bt customer due to be activated next week with phoneline and unimited regular broadband.
I am interested in recieving bt vision also but have not ordered it yet depending if i can get a definitive answer for my question,so.....
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We have a critical problem.
We are using SAP ISU 4.72 version with CRM 4.0.
Sometimes when user is doing final bill reversal and moveout reversal from CRM, the flag "Contract terminated for billing reasons" (EVER-BILLFINIT) in SAP ISU is not removing automatically and this gives problem for further billing of the contract.
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Hi Olivia
I have already checked this note. It seems that this note is for manual billing problem which is not carried out here.
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I've seen the same situation with the G4 when HH5 reboots/powers off. The G4 needs to be put into standby to recover the network connection.
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Refund for YouView Box After Contract Termination

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