Refund from the app store?

I bought Pages last week from the App Store on my macbook pro last week, and I am not satisfied with it :/ Is there anyway to maybe return it and get a refund or store credit since I did not buy it in store???

Hi,
I don't think so but you can email the Mac App Store Customer Support here.
iTunes store policy here. iTunes Store / All Sales Are Final
iTunes and MAS are one in the same.
Carolyn

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How do I get a refund from the app store?

I bought GarageBand from the app store and have tried loading it on my two mac computers one at home one at work. The home one will not download it at all - it keeps getting so far and then (helpfully) saying 'an error has occurred'. At work, it download the application but now it's saying it needs to download 1.6GB of extra data. This will not work. It keeps getting about half way and then failing (I've have tried maybe 10 times)
I'm not interested in trying any more - I don't have time and I'm disillusioned with the store. How do I simply get a refund (seeing as it doesn't work)?

Use the email form to contact Apple here > Apple - Support - Mac App Store - Contact Support

How can I get a refund from the app store?

Hi,
I bought an game from the app store for 4.99. The description was written to be completely misleading and misrepresentative of the product (BADASS DUCATI: Street Monster).
I notice the same developer has a number of apps. on the store following the same format. Also there are more under a different developer name.
I emailed apple for a refund. No response (disappointing). I emailed the developer. No response (no surprise). Surely apple must have some responsibility to ensure that apps are correctly represented in their store and, by taking a commission on the transaction, should take some ownership of the contract of sale?
Any suggestions how to get a refund? how to report these bogus apps so that apple can clean the shelves of rogue developers?
Regardless of the success of a refund, to see the apps get pulled and the developer banned would at least demonstrate that apple care about their consumers and are not supporting the app store as a platform for conmen.

There are no refunds. Sorry.
You can leave feedback for Apple at:
http://www.apple.com/feedback

Getting a refund from the App store...

I need to compliment Apple on something.
I had problems with an application that I downloaded from the App store that was iWeb related. Couldn't get it to work, and when I followed the developers instructions, it still wouldn't work in Lion. It was brand new and I think they were still working on it.
I then, played around with the instructions and the domainsites file, as I thought I was expert enough not to screw things up.
Well, as I reconstruct my site, muttering to myself that I really should pay attention to that inner voice that warns me off tinkering with the inner workings of software, at least I don't have to worry about getting my money back.
Apple, quite reasonably, has refunded me and has contacted the developers regarding the problem.
The lesson to me was that if I ever again download anything that will change a domainsites file, I must, must make a copy, and put that copy in a folder far away from the original.
Having downloaded iWeb templates before without a problem, I figured it wouldn't be a problem this time.
Always, before downloaded a new template or whatever, make a current copy of your domainsites file and hide it away. That is my new rule for myself.
Hugh

So true...if one can't afford to lose it one has to learn to back up one's system.
My problem is that I have only a couple of things on my iMac that are really critical, and I just copy them to an external HD, and trust to the fates for the rest.
But I forgot to do that for the domainsites file.
For the record, you are totally right...if one uses Time Machine for backup to a firewire drive, one can relax, mostly.
Hugh

How do I request a refund from the App Store?

I've recently downloaded the Sky Sports TV app from the App Store. It asked me to subscribe for £4.99 so I did. Then after trying to use the app, I was told that I need to subscribe... I tried subscribing a few times, and finally got the app working, but after checking with my bank this morning, several payments of 9.98 have been made. Not only is this the wrong price, but surely I should only be allowed to subscribe once?
I need a full refund for every payment made APART FROM the one payment of 4.99 for my subscription.
<Personal Information Edited by Host>

There is a ridiculous amount of spam on here, I'm going to have to bump every so often.

My new ipad wont make purchases from the app store, asks to verify payment info... I enter it and it says contact itunes support, whats the deal?

my new ipad wont make purchases from the app store, asks to verify payment info... I enter it and it says contact itunes support, whats the deal?

FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
 Cheers, Tom

HT1689 How can I get a refund on a purchased app from the App Store?

I purchased an app from the App Store and did not get an email receipt. After opening the app, I found it didn't do what I thought it was designed to do. I can't seem to find out how to get a refund from my recent purchase. Any help would be appreciated.

Try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via the Store > View Account menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that app and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
If the 'report a problem' link doesn't work (it's been taking some people to this site on a browser instead of showing a form in iTunes) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

TS1702 Hi, I'm experiencing a problem with app I've just purchased from iTunes, I have tried every piece of advice from the "iOS: Troubleshooting applications purchased from the App Store" and still nothing is working. I would like to get my refund on thi

Hi, My name is Bheki Yende
I'm experiencing a problem with an app I've just purchased from iTunes, I have tried every piece of advice from the "iOS: Troubleshooting applications purchased from the App Store" and still nothing is working. I would like to get my refund on this pls.
This is an inconvenience, I don't understand why I have to contact the developer for a faulty product in your store.
I've paid iTunes to get this, so iTunes must fix this problem for me or give my money back.
Thanks

This is a user forum, you are not speaking to Apple here.
You will need to contact iTunes support here, regarding this issue. They will usually respond within 24 hours.

HT2693 Is it possible to receive a refund if unsatified with an application purchased from the App Store?

Hello,
I recently purchased a game from the App Store in which I am unsatisfied with.
I was wondering what is the refund procedures, if any?
Thanks,
Jason

First... Contact the Developer of the App.
If no joy...
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

HT1491 I purchased an application from the app store and the app is not working,How do I get a refund ?

I purchased an application from the app store and the app is not working,How do I get a refund ?

First, contact the developer of the app and ask for assistance. Then if you cannot get the problem resolved, go to the following link, explain the reason for your request, including that the developer was unable to solve the problem, and ask:
http://www.apple.com/support/itunes/contact.html
Though a refund is not guaranteed, it's possible they'll make an exception for you.
Good luck.

HT204088 How to obtain an app purchase refund from the iTunes Store?

I paid for an app which provides additional templates for Pages for iPad including envelopes of various sizes. When I downloaded and opened the app I found all the envelope templates were for U.S. standard sizes. As I live in England and use European standard envelopes, this was useless to me. The developer confirmed they did not cover European sizes and that this was not stated on his app site, and suggested I apply for a refund from the iTunes Store. I did this via the 'report a problem' facility but the instant response was that they had noted the problem but suggested contacting the developer, which, of course, I had already done so. As I'd reported on this app purchase, I found I could not go further on the iTunes Store site.
If anyone can tell me how to reapply for a refund I'd be grateful.

Take a look at this link, http://mac-how-to.wonderhowto.com/how-to/get-refund-from-apple-itunes-mac-app-st ore-0139238/

TS1702 I downloaded from the Apps.store a game named 'Ninja Run'. When I was playing this game, I got out and then received a message,'"Do you want to buy 5 revivals for Rs.170/-?". When I clicked the "Buy"

I downloaded from the Apps.store a game named,"Ninja Run". When I was plkaying the game, I got out and a message appeared, asking me whether I would like to buy 5 revivals for Rs.170/-. When I hit the,"Buy"button, I was asked to confirm my Credit card details. I confirmed it and was asked to enter the Security Code. When I did so,, a message appeared telling me that the Security Code was invalid and the purchase could not be completed. When I continued the game and got out again, the message appeared again asking me whether I wanted to buy. Thinking that my purchase was not completed, I again hit the,"Buy" button. Nothing happened. I continued the game and when I got out, I received the same message and obliged accordingly. This went on for three or more times. By this time,however I got confused and quit the game. All these things happened on 6th September 2013. The next day,I was shocked to see 5 receipts from the Apple Apps.store in the In Box of my email account,each for Rs.170/-
totalling Rs850/. Worse still, when I played the game the next day and got out and asked for a revival, would you believe it, I was again asked whether I would like to buy 5 revivals for Rs.170/-.
Thus,I ended up buying a game for Rs.850/- while the actual price is only Rs.170/-,and not even able to play the full game.
Could anyone please tell me whether I can get a refund of Rs.680/-,the extra amount I paid for this game.
I will be much thankful to anyone who can guide me and help me claim the refund. Thank everyone.

For customer service issues, go here...
https://expresslane.apple.com/Issues.action

Lyrica 2 app removed from the app store?

Hello.
I've Noticed that the Lyrica 2 app has been removed from the app store. What happened? And is there a way to have my money back? 0,99 is not much, but it's really frustrating.

Dah•veed wrote:
I am curious as to why you feel that because the developer stopped developing and selling the app, you believe that you should be given a refund? You paid the 99¢ and got an app, correct? So you received the app for which you paid?
Because the app still crashes very often and now likely never will be fixed. And while it's working right now, there have been times where it hasn't worked at all - I don't know if it's just looking at lyric websites or if the app itself has a server that it needs to run.

Unauthorized charge from the app store

I have been charged in my bank account for an app from the app store. How do I find out what it was?

From the main iTS interface page there is an option over on the right side under 'Quick Links' - from there is an option 'Purchased'.
You should also have received and e-mail receipt from the iTS showing the transaction. Sometimes they come a couple of days after the transaction.
If you want a refund you will have to contact your card issuer as is normal for all disputes. You should also change you iTS password.
MJ

I have replaced an app purchased on the app store with a newer app from the app store . How can I sell/give away my old software?

I have replaced an app purchased on the app store with a newer app from the app store . How can I sell/give away my old software?

iTunes App Store/Mac App Store content can't be resold or given away. If desired, click here and ask for a refund.
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Refund from the app store?

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