Refund not recieved

I had made a subscription to makes free calls to India. However, i cancelled it later with the help of à support staff via live chat. He promised me a refund as I didnt use the subscription. The status in my purchase history shows "refunded" but, I did not recieve the amount yet and its been a month since I cancelled the subscription. This is very disappointing and not expected from a brand like Microsoft. Please look into the issue and resolve it Asap.
Regards,
mohasina

If you funded the original paypal payment to the seller with a debit or credit card then it won't go back to your paypal balance.
Once marked as completed it will automatically go back to your bank account or credit card but takes up to a week to process through to the bank and a bit longer for a c.c (paypal say allow 30 days but I have never waited longer than a week for mine).                             *************************************** I give up my time to help you so a thank you or kudos would be cool.
Marking one of my replies as a solution would be appreciated if I sorted your problem.

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