Refund of an application purchase made through Verizon (my carrier billing)

Hi, I had bought an application that does not run on my BlackBerry Z30. I had contacted the Vendor (SRID Games) and I got not answer. I would like a refund for my purchase, how I can get it?
Thanks.

The following page ask me to contact my carrier billing (https://consumersupport.webapps.blackberry.com/blackberrycommerce/main?ln=en) I had paid through Verizon.
I want a refund of an Application that does not properly work, and for which the vendor / developer is not given support.
Thanks.

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