Refund on an app

I have downloaded an app yesterday cost £15.99 and it's the wrong 1, is it possible to get a refund ot exchange

If you contact iTunes customer support you might be able to plead your case and get a refund, but as a rule all sales are final and non refundable.

Similar Messages

  • How can I get a refund on an app that doesn't work

    I bought an application today and the application works on the orignal ipad on the old IoS 4 software but not the new IoS 5 software on my ipad 2. I have tried to remove the app and re-download the app incase it was corrupted, but still had the same problems. As this app is broken and doesn't work as advertised is there away for me to get a refund on this application that is obviously broken?

    Hey david798,
    The only way at this point to get a refund on an app would be using Apple's direct online support feature "Express Lane." It's actually quite a cool feature. I believe reimbursment as of right now only has email support but the reps are extremely fast, thourough and helpful. I'll toss you a link at the bottom of this page, go ahead and choose all the applicable options and give a detailed description about the situation and I think they will take good care of you.
    https://expresslane.apple.com/GetproductgroupList.do;jsessionid=csQtTyBcXVlmkrd2 mp23ZFLFsBlLDRhxZGgCB4yGY2tqs2dbZGHz!-455211542
    Menu Selection for App Store Billing Concerns,
    More Products & Services
    Mac App Store
    Purchases, Billing & Redemption
    Continue
    Happy App Hunting!

  • How can I get a refund for an app that did not download/do not now want

    I decided to buy an app that cost £39.99. It did not download & still has not 24 hours later. Meanwhile iTunes have emailed a receipt for the payment. I have clicked on Report a Problem on the receipt but it does not lead anywhere. Suggestions please.

    Once you buy it you have bought it and Apple generally does not do refunds.  You can ask but it will have to be an exception.
    How to request a refund for an iTunes or App Store purchase - http://www.imore.com/how-request-refund-itunes-or-app-store-purchase
    What can be done is try to redownload the app.
    Downloading (using iOS or computer) past purchases from the App Store, iBookstore, and iTunes Store - http://support.apple.com/kb/ht2519 - enabled with iTunes 10.3 and newer; not all media formats are available in all countries (see: iTunes in the Cloud, iTunes Match, and iTunes Radio availability by country - http://support.apple.com/kb/HT5085); apps, books (not audiobooks), music, t.v. shows, and movies (some - not all studios have permitted this). Downloading previously purchased movies and TV shows requires iTunes 10.6 or later. Discontinued items not available. For items not included in the iCloud list (e.g., ringtones, audiobooks), or locations or computer systems where iCloud is not (yet?) available, you only get one download per fee paid. Apple recommends, "... back up your iTunes library. " (http://support.apple.com/kb/ht2519). Additional tip at https://discussions.apple.com/message/24176756#24176756 Select the iTunes Store on the left side of iTunes if you have the sidebar displayed, or with the button at the top right. Click on Purchased on the right side under Quick Links (see https://discussions.apple.com/message/26364186#26364186) You can re-download your available previous purchases.

  • How can I get a refund from an App that I bought?

    How can I get a refund from an app that I bought? I bought an app called Package for MS Office on the 8th of January and I also reported a problem and they have not got back to me with a response. It has been 3 weeks now and I am still waiting for a reply back. Very disappointed.

    I have now got an openoffice which I got from the internet. But the main thing is I paid £20.99 for this app and It is irriatting that the people who work for apple havent got back to me when I first reported a problem. I reported to them again and hoping that they will eventually get back to me.

  • How can I get a refund for unwanted app?

    My kids downloaded an extension of an app, made for kids, that cost $100. They thought it was free, until I got the bill. How can I get a refund for this and remove the app? This is wrong on so many levels, beginning with having a free app for kids luring them to a ridiculously priced one. Any help is appreciated.

    You posted in the Mac computer OS X Tiger 10.4 forum. You don't provide enough info. Was this an iPad app, iPhone app, an iPod app purchased from the iTunes store? Or an app purchased from another source?
    The remedy - don't give your kids the password and answer to security questions.
    If purchased from the iTunes store, there's a link on the invoice.
    FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
    For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
    Phone: 800-275-2273 How to reach a live person: Press 0 four times
    Hours of Operation: Mon-Fri: 9am-5pm ET
    Email: [email protected]
    How to report an issue with Your iTunes Store purchase
    http://support.apple.com/kb/HT1933
    iTunes Purchase Problems: How to Report a Problem to iTunes Support
    http://tinyurl.com/7tscpa7
    How to Get a Refund from the App Store
    http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
    Canceling a Digital Subscription
    http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
     Cheers, Tom

  • How do you get a refund for an app that was purchased through the new App Catalog for a WebOS app!

    Hi,
    I just purchased a Dictionary app from Palm's App Catalog, the product is listed as: English Dictionary and Thesarus by Ultralingua, Inc. and it was not something that was advertised correctly and hence is not something that I want.
    It costs a whopping $9.99 and if it was as advertised, it would have been worth the money but it is not.
    I've had Dictionaries on my Palm Devices so when I saw the first directory for the WebOs for use on Pre, I immediately got it.
    However, unlike my old Palm dictionaries, this dictionary requires you to have a network connection.  Something that is not useful for me.  I sometimes like to look up word while on the subway to work (I live in NYC) where this is no network connection.
    There was nothing in the description that said it 'required' a network connection, and considering that all of the dictionaries I have gotten in the past did not require a network connection, I assumed (since it didn't state anything) that I could use it off-line.
    Heck, since you are required to use this dictionary online, I might as well use google to lookup a word and that is free!
    So I believe I was tricked into getting this app, and I want a refund!
    And there doesn't seem to be a way to get a refund for an app that did not disclose it's requirements before I made my purchase.
    Thanks for you help in finding out how to get a refund when its needed!
    Rob
    Post relates to: Pre p100eww (Sprint)

    Palm does have the ability to remove apps remotely, that was added in the last update.
    I knew that would be Palm's response, but I earn you now, Palm better make sure they put a better description on these apps.  And in this case its Palm's fault for not disclosing that this app required network support in order to work.
    They should at least make that part of a feature description.
    This is the second app that I purchased that was not advertised correctly.  So I far I have spent good money on crap only because the descriptions did not contain the right info.
    I see the only solution is to make all apps have at least a one hour free trail, or whatever free trial you want.
    I and I'm sure I'm not alone can't keep purchasing stuff that either doesn't work as advertised or is misleading in the description.
    I mean really Palm, you approved a dictionary app that just does a google in the background and displays the definition.
    I can do that same thing by typing it on my Pre and hitting Google?
    I still feel cheated and ripped off.
    I signed up for Palm and WebOS because I wanted to give you a second chance but that love only goes so far.  I think Andriod will be in my life soon.  I can't stand by and let myself be taken advantage of.
    I just can't believe how angry and upset I AM over this.
    Rob

  • How do i get a refund on unwanted apps?

    I bought a app thinking it was photoshop the for my Macbook Pro, but turns out it was a app that teaches you how to use Photoshop. I have no use for the app and wondering if i could get a refund for this app?

    If you mean you purchased it by mistake... you can try and get a refund...
    Contact the Mac App Store Customer Service:
    http://www.apple.com/support/mac/app-store/contact.html?form=account
    But it is clearly stated that all Sales are Final...

  • How to get a refund of In-App Purchase in iPad?

    My son was playing around with my iPad and accidentally purchased the Color and Mixer tool in Paper by FiftyThree application on my iPad.
    I can get a refund for any APP purchased through the App Store from my iTunes Purchase History, but, when I click 'Report A Problem' on the 'Paper by FiftyThree, Color', it direct me to a link to the iTunes Support page.
    How can I get my refund, each costs $1.99 which is important for me.

    Apple's policy states that, "all sales are final" > iTUNES STORE - MAC APP STORE TERMS AND CONDITIONS
    But, if you are having issues with the app, you can at least ask for a refund.
    Use the email form here >  Apple - Support - Mac App Store - Contact Support

  • I want a refund for an app that didn't work

    How do I get a refund for an app that does not work as described? I went to iTunes and chen I click on the "report a problem" link it just takes me to the apple website and I ahve no ides how to proceed.

    Click "Support" at the top of this page, then click the link under "Contact Us".

  • My cousin told me there was a way to get free apps and that he could do it but what he really did was try to refund all my apps, the apps are gone from the history but no money has come back for me to even get the apps back, please help.

    My cousin told me there was a way to get free apps and that he could do it but what he really did was try to refund all my apps, the apps are gone from the history but no money has come back for me to even get the apps back, is this permanent?

    Yup!!
    Got what you deserved!
    Do not try and rip off or steal from people or companies.
    You have good cousin, there!(sarcasm)

  • TS1702 How do I get a refund for an app that did not work/deliver well at all?

    How do I get a refund for an app that did not work/deliver well at all?

    You may not get a refund, but you can try contacting itunes support and asking.
    Click Support at the top of the page, then click the link under Contact Apple Support.

  • How can i get a refund on an app that doesnt work?

    I have an ipod touch 4g 32gb with iOS 4.3.3 and i downloaded an App called FLV Explorer. It says it is compatible with my device. I bought it for 10.85 USD. I would love to get a refund because the app doesnt work at all. It crashes constantly and doesnt do what the description says it can do. I want to know how i can get a refund on a fake app. Any support for a good answer would be nice

    How to report an issue with Your iTunes Store purchase

  • Is it possible to get a refund on an app? I just purchased keynote and pages. Personally I don't really see a difference so I feel like I purchased the same thing twice. All help is appreciated.

    Is it possible to get a refund on an app? I just purchased pages and keynote. I personally don't see a difference between the two and feel like I paid for the same thing twice.

    There are no refunds.
    Sorry.

  • HT2693 haw do i get a refund for an app that do not work properly (t3 magazine no sound when play the articals)

    haw do i get a refund for an app that do not work properly.
    i tryed all the troublesooting and still not working properly 
    the app is T3 magazine ther is no sound when playing the articles on the player
    thenks

    FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
    For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
    Phone: 800-275-2273 How to reach a live person: Press 0 four times
    Hours of Operation: Mon-Fri: 9am-5pm ET
    Email: [email protected]
    How to report an issue with Your iTunes Store purchase
    http://support.apple.com/kb/HT1933
    iTunes Purchase Problems: How to Report a Problem to iTunes Support
    http://tinyurl.com/7tscpa7
    How to Get a Refund from the App Store
    http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
    Getting Refunds for your iTunes Store Purchases
    http://www.labnol.org/software/itunes-app-store-refunds/13838/
    Canceling a Digital Subscription
    http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
     Cheers, Tom

  • How do I get a refund for an App that does not work correctly?

    How do I get a refund for a App (Express Newspapers)  that does not work correctly?

    How to report an issue with Your iTunes Store purchase

  • Need a refund on a app

    A game was deleted on my ipad.....i need a refund on fairway solt...game from (big fish games) i was charge .99cent on the fair and $2.99 for the HD and i all ready paid for the 2.99 HD......please refund me

    FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
    For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
    Phone: 800-275-2273 How to reach a live person: Press 0 four times
    Hours of Operation: Mon-Fri: 9am-5pm ET
    Email: [email protected]
    How to report an issue with Your iTunes Store purchase
    http://support.apple.com/kb/HT1933
    iTunes Purchase Problems: How to Report a Problem to iTunes Support
    http://tinyurl.com/7tscpa7
    How to Get a Refund from the App Store
    http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
    Getting Refunds for your iTunes Store Purchases
    http://www.labnol.org/software/itunes-app-store-refunds/13838/
    Canceling a Digital Subscription
    http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
     Cheers, Tom

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