Refund policy on a dead new playbook

Hello,
I purchased a playbook a few weeks ago and have been quite impressed up until now. It ate through my data plan and has crashed without reason. I regret taking a chance with such a faulty product and wondered if there was a refund policy.

Don't sell it scrap parts, you have 90 days of complimentary support by RIM, call them right away and have an agent help you out. Worst case scenario would be an RMA. Good luck!
"Lost in space in search of a cosmic gate"
Momo

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Refund policy in India

Hi all,
Never buy any Nokia Lumia 710 phone. I bought Lumia 710 on 12 Feb 2012. After less then a day's usage when it is dead. It didnt work even after replacing the battery. I spent 15k on this and within a week it is dead set.
I asked for a new phone but was told that it will be decided by company whether they will repair this one or give me a new one. When I ask for refund I was told that Nokia has no refund policy (though they have policy to sell junk to customers). Just after a days usage if I get repaired/refurbished set then I think there is no point in buying Nokia phones.
Spread the message people
I was told that they dont have a refund policy in India.I think they are treating customers differently in different countries. If this problem would have been faced by someone in EUor USA Nokia would have refunded the money.
Can someone comment on this and let me know what happen in EU / US/other countries.

Hi peyush,
I'm sorry to hear about the situation. If you have bought the phone from a retailer, you should contact them for possible refund.
If you have bought it straight from Nokia shop, then contact them for possible refund if you are entitled to it according to the consumer Protection Act in your country. If the return policy is not valid anymore, then they have the right to try to fix the faulty device.
Please contact your local Nokia Care line if you need further assistance with this matter.
Jampe
If the answer solves your issue, please click the ACCEPT AS SOLUTION button so other users can benefit from it as well. Giving a kudos (the white star) if my answer has helped will be appreciated.

Refund policy and Customer Care (not)

I just want new users to be aware that pay-as-you-go payments are not refunded to you if you decide you do not want to use skype any longer. I found this out the hard way. The customer care team I chatted with was rude and arrogant. I downloaded skype for one reason only which was an online interview. It ended up costing me nothing, but I had made a call to my mobile phone which used $.08 of my pay-as-you-go, so now they tell me it is non-refundable.
Make sure you know what you are doing when you work with Skype... it is unforgiving for novices like myself.

Hello and welcome to the Skype Community.
Our refund policy is clearly stated here:
https://support.skype.com/en/faq/FA12147/when-can-i-get-a-refund
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
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Can't open the new playbook, it's very hot!

This morning I received the new playbook I bought for a friend. When I update it(it's downloading 500Mb something), it's said when installing I should keep it charging. Ok, I charged it. But just after it updates, I touch the screen and there is something jumpt out sayin: it will restart soon. Then I wait it for restarting.. But it never restart. It's dead. And it's very hot on back. I tried to press the power button, it has no reaction. I'm so worried. So I plug it off and put it back to the original box. I bought this from Amazon on $242.5. It's so bad! Does any one can help me?
Solved!
Go to Solution.

Since it is new and under warranty you can either return it or try a debrick is you have the time
First I would like you to do a Back Up of your PlayBook using your computer and BlackBerry Desktop Software.
This can be downloaded for free from http://us.blackberry.com/apps-software/desktop/
After the Back Up is complete I need you to unplug your PlayBook and then push and hold down the Power Button until the unit Force Powers Off.
Now, while Desktop Software is still open on your computer and the PlayBook Powered Off, Connect the PlayBook to your computer.
You should see and error screen from Desktop Software pop up that has the options to Retry, Update, or Cancel.
QUICKLY choose the Update option.
This will erase all the information off of your PlayBook and Re-Write the Software back onto it. Once it's complete your PlayBook will need to go back through the setup wizard, and you can then perform a restore using Desktop Software to return your information. The only thing that won't come back after the restore are the apps that you downloaded from App World but they can be easily Re-Installed using the My World feature in App World.
Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
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Understanding iTunes Store refund policy, technical problems

Hi,
I was using an iOS app and made an in-app purchase. The app only worked with my previous network* and doesn't run with the new carrier, therefore I can no more access to and benefit from my in-app purchase. I was refused a refund or an equivalent replacement. The response that I received from iTunes support was confusing. The representative referred to the iTunes Store Terms and Conditions Refund Policy and said all sales were final. In the same section of the policy, it also says:
If technical problems prevent or unreasonably delay delivery of your product, your exclusive and sole remedy is either replacement or refund of the price paid, as determined by Apple.
Isn't it my case that due to a technical problem I cannot access to the product that I purchased? I'm trying to understand.
*PS: The app said it would only work for that particular network and for 2 years after first run unless an in-app purchase was made. Apparently, in-app purchase was only voiding the 2-year limit, not the network restriction, which was not clear.

Onur, the "technical problem" clause is so that Apple will make good if they sell a defective product.
According to your footnote, the app was correctly labeled as to its network limitation. It worked fine until you chose to change networks, which is a change instigated by you, not a technical problem.
We are fellow users, and do not convey official Apple policy. However, based on the facts you have provided, there was neither a technical defect nor a fraudulent representation of the app's capabilities.
Maybe you could make a fuss that the wording led you to believe that an in-app purchase would make the app work on other networks in the future. But that sounds like stretch.

Sign in failed - Unknown server error (-2) when trying to sign in to new playbook

I get the message "Sign in failed - Unknown server error (-2)" when I try to login to the Blackberry ID page of a new playbook during initial setup. This prevents me from continuing and using my device. A similar error message appears when I tap "Forgot password?" which is An unknown error has occured. Please try again (-2)
I have tried what others have done when they have unknown error (-6) which is turn off playbook and plug into desktop manager then update to reflash, but I continue to get the same error.
I know my BB ID username and password are correct because I can login to the web with them. Not sure what to do next.

Just to test the simple things first, did you try to sign in using another credential?
If only yours fails, then is a RIM issue, otherwise is indeed your Playbook failure.
--- Catalonia, next state in Europe ----
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BES10 administrator for several customers.
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Charging LED issue with my new Playbook

Hi All,
I purchased a new playbook I have installed OS update for 1.0.8XXXX, as per support documents the LED should blink in Green color while charging but mine doesn't do that also it behaves wierdly. Its always in amber or Red color, yesterday I plugged in the device for 6 hrs to complete charging but at 83% it stays there doesn't move further and LED is still Red. After I restarted a few times now the LED is in Amber color and charge level is 65%, I remeber once it came up green when I retsrtaed but immediatly went amber again. I am new to this device and not sure if that LED just indicate charge level or if it has some other function as well..
Also I can't adjust screen brightness I am using the slider bar on the battery icon the slider moves but no changes in brightness level..
Raam

something seems wonky. i would bring it back to place of purchase for a replacement
Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
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Where can I buy a new Playbook?

Hi,
I've just checked Telus website via a link from BlackBerry website. Telus have taken down their Playbook site already. Does anyone know where else can we buy a Playbook?
Thanks.

sarah75 wrote:
dtong101 wrote:
Thank you everyone. I wanted to buy a Playbook becase of my BlackBerry. I can bridge to it and use internet in complete privacy in all locations without having to any other medium like free WiFi spots.
Thanks.
If you don't find a money back guaranteed genuinely new playbook that hasn't been returned as unchargeable or "refurbished", you can usually connect any tablet to any smartphone that allows personal wifi hotspot to be set up.
true, but some carrier charge for wifi hotspot. AT&T charges me for mine
Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals
BESAdmin's, please make a signature with your BES environment info.
SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope
Want to thank me? Buy my KnottyRope App here
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V

How to skip the update during start up of my new playbook

Hi... I just purchased my a new playbook and it is very frustrating... and disappointing... cause I need it wifi to get it started... After i managed to go to a cafe and get Wifi it was even more frustrating... since I had to update the software which is nearly 300MB... which I could not download since it was slow and getting disconnected... I wish blackberry gave smaller updates... or an option to skip the update... cause it 7 days since I have got my new playbook and yet not been able to use it... I would not recommend my friends to go for it since its been disappointing is there any other way to get it started or easier way to update the software... since its frustrating having it and not being able to use it.. Please help me with the problem Regards Rahul

The update process is to ensure you have the latest OS on it.
I dont know of a way to get around it at this time.
Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals
BESAdmin's, please make a signature with your BES environment info.
SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope
Want to thank me? Buy my KnottyRope App here
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V

Why no trial? If I don't like, what is the refund policy?

Please provide details of refund policy and process for refund request. I don't want to buy a product that I can't try.
FYI... I am currently evaluating Docudesk PDF Converter, which is working great. I will pay twice what Adobe wants for ExportPDF, for the peace of mind that I am buying something that I can use, without fear of refund hassles.

I bought the product with a trial, and it turned out to be defective. File too big or something unadvertised like that. Asking for a refund, otherwise I will chargeback.

No 'App World' Shortcut icon exist in my new Playbook

Hi,everyone.
I've got a new playbook from Hong Kong recently.
Set up the Wi-Fi network,register the Blackberry ID,update the tablet OS,restart the tablet computer,set the settings.I do it step by step,and each step looks work well.But in the end I found that there was no 'App World' Shortcut in the desktop.According to the 'Help',I know that there must be a AppWorld in the desktop. Is there any problems in my operation and How can I fix it?
Thanks for all.

I've found that most PBs in China have no App World shortcut.

Skype's Refund Policy is disrespectful to customer...

I tried to get a refund for my skype credit today, and was refused. I was very polite to the representative, as it was not her fault. The blame lies with Skype's draconian customer support and refund policies.
If someone is unhappy with a service, or wants their money back, they should get it. That is called respect. Skype, you need to change things. How is it fair that I cannot get a refund for Skype Credit that is just sitting in my account?

Darshinator82 wrote:
How is it fair that I cannot get a refund for Skype Credit that is just sitting in my account?
Hello
Our refund policy is in the FAQs https://support.skype.com/en/faq/FA12147/when-can-i-get-a-refund
We give refunds in accordance with our refund policy in Skype’s Terms of Use.
You can get a refund if:
You haven’t used any Skype Credit purchased and you make a refund request within 15 days of that purchase.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

If you purchase an app from the app store is there a refund policy

Hey I want to purchase an app but don't know if it will really work but wanted to know if there was refund policy or term on an app. And if so how do you return it and get a credit?

Per Apple policy, all App store sales are final. Read the descriptions and the reviews carefully before purchase.

New Playbook does not show my apps in Appworld

Hi All,
Yesterday I had to exchange my Playbook (it had a corner of the screen that was darker than the rest - a story for another thread). I got my new Playbook and it all appears to be working fine. I have registered it to my existing Blackberry ID, but for some reason Appworld on the Playbook refuses to show any of my Apps, either from my Blackberry Bold, or Apps that I downloaded to the old Playbook before exchanging it.
I did a Wipe of the old Playbook prior to exchanging, so I cannot see any reason why Appworld will not allow me to see any apps on the new one.
Can anyone help here?
Thanks,
Neil

You have probably tried to reboot the PB so I won't mention it You may have to contact customer support and hope for some help from them. Are the PB apps listed in the unavailable section of My World on your 9700?
In the dark and need a sky map?
Discover What's up at App World.
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HT4914 What is the refund policy of I decide to cancel iTunes match?

What is teh refund policy if I decide to cancel itunes match?

The renewal price is the same as the original subscription: $24.99 per year in the US.
Regards.

Refund policy on a dead new playbook

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