Refund

it is difficult to get refund, i have cancelled the product within 15 days, but I have not received my money back yet. Not sure how to claim the money

Since this is an open forum, not Adobe support... you need to contact Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Similar Messages

How can I get an unauthorized iTunes purchase refunded

I need to get a recent unauthorized iTunes game application refunded. How can I do that?

Login to the iTunes Store.
From the menu bar click Store > View My Account
Click Purchase History from the Account Information window.

How can I get a refund from another country that does not have an Apple Store?

While going to the US for the summer, I went to the San Francisco Apple Store.
I saw the Apple Gift Cards, and I was wondering if they would work on my Taiwan Apple ID, so I bought a $25 gift card and a 4 cards bundle pack each with $10 inside.
But then now, coming back to Taiwan, I realised the gift cards was only valid for US users so I asked for support from Apple
and this is what they replied:
I understand that you are unable to redeem the gift card to your account, the card purchased in another country. I know you must be eager to get this issue resolved at the earliest. I can do my best to help you.
Jonathan, I'm sorry to inform you that, iTunes Gift Cards are only redeemable in the iTunes Store for the country that is listed on the back of the card. I apologize for any inconvenience this may cause.
This did not help me at all...
There is only resellers in Taiwan, so there is no way I could get a refund from Taiwan
so what should I do in order to get my money back?
Or in other ways, an exchange upon other Apple products?

I have now got an openoffice which I got from the internet. But the main thing is I paid £20.99 for this app and It is irriatting that the people who work for apple havent got back to me when I first reported a problem. I reported to them again and hoping that they will eventually get back to me.

HT201318 How can I get a refund for my iCloud storage

How can I get a refund on my iCloud storage backup

If in the US, follow the link below -
https://discussions.apple.com/message/16968425#16968425
it gives the USA number - if you don't live there you will have to find an equivalent number from the 'Contact Us' link at bottom right of this page.

Can i get a refund?

I bought a 20G iPod with color display in July of 2005. It is still in the warranty.
A few weeks ago, my iPod stopped working. I followed all the troubleshooting steps but nothing worked.
I was wondering.. is it possible to get a full money refund for my iPod instead of getting it fixed??? I really want the full $300 back instead of a new/fixed iPod.
If it turns out that I have to get it fixed instead of getting my $300 back, is it possible to refund my money after it is fixed or replaced?
iPod with color display

"Correct me if I'm wrong, but I've heard that you can have it replaced with an entirely brand new ipod. It will be an upgrade because it will be the video one that is out now - you just pay the difference of $50 I think"
You're wrong. They will replace his fourth generation iPod with another fourth generation iPod.
"I know somebody who knows somebody whose ipod was around the same model as yours... and that is what happened."
No... That my friend, is called a rumor and it's not true. Sorry.
CHeers!
-Bryan

My child accidentally rented a movie on Apple TV. Is there a way to refund the rental if we don't watch it? How can I prevent this from happening? Is there a way to password protect future purchases?

My child accidentally rented a movie on Apple TV. Is there a way to refund the rental if we don't watch it?
How can I prevent this from happening? Is there a way to password protect future purchases?

Did you try Parental Controls?
Apple TV: Understanding Restrictions (parental controls) - Apple Support
See if that does the trick: I think there's a way for you to request a password for purchases, but still be logged in.

I've only had my iphone 5s for a week. I keep getting an error message of "Server has stopped responding." I need the server to work. Does anyone know if there is a "fix" for the problem? Other wise, I probably best return for a refund and get a Samsung.

I've only had my iphone 5s for a week. I keep getting an error message of "Server has stopped responding." I need the server to work. Does anyone know if there is a "fix" for the problem? Other wise, I probably best return for a refund and get a Samsung. Thanks

sandyzotz wrote:
Other wise, I probably best return for a refund and get a Samsung.
Unlikely. Based on the complete lack of detail of the issue provided it is entirely possible the same issue would occur.
Unless and until the user provides some actual details of the problem, there is nothing the indicate that the issue is with the iPhone.

I NEED ADOBE SERVICE FOR A REFUND -- TONIGHT

I'm ready to scream -- I was supposed to be transferred to the department for a refund and instead it timed out and ended my chat:
The chat line is: (EMPHASIS ON THE RED FONT AREAS -- I NEED TO CANCEL DREAMWEAVER CS6 (AS I WAS ASSURED I WOULD HAVE NO PROBLEM DOING) AND GET A REFUND -- I JUST PURCHASED DREAMWEAVER CC.
One moment please while we route your chat to a representative.
All representatives are currently assisting others. Thanks for your patience. A representative will be with you shortly.
Thank you for contacting Adobe Sales. My name is Gavin. How may I help you today?
Gavin: Hi, may I have your first name please?
you: Hi, my name is Barry. I spoke with your chat line the other night, the night I purchased CS6. I was on the fence, do I want CS6 (for about $400) or CC (with the ongoing $20 a month fee). I was told that if I wanted to cancel CS6 and move to CC, it would be OK, since I had only installed CS6 and had not used it yet. And that I could get the refund for CS6 and install CC at the same time. At the moment, my purchase from Best Buys had not registered in your system, but I'm sure it has now. SO THE QUESTION AGAIN -- could you discuss with me the pros and cons of CS6 vs. CC -- I have heard that I will not be able to update/upgrade CS6, that it is close-ended, and that CC will be a constant addition of latest features. PLEASE ELUCIDATE ME ON WHICH PROGRAM I (A NEOPHYTE WHO JUST PAID SOMEONE TO BUILD ME A WEBSITE) MIGHT WANT TO USE.
Gavin: Hello Barry
Gavin: Let me explain that for you.
you: Hi, -- can you read my lengthy question and provide me your insights, CS6 or CS CC? Thanks, Gavin - I might have spoken with you the other night even.
Gavin: No, its with other representative.
Gavin: Adobe Creative Cloud is our newest option for you, That will give you everything , plus the ability to sync and store your files
Gavin: If you purchase the software outright at once then you'll be paying the upgrade cost when new version releases but that is not the case when subscribed to Creative Cloud membership since you get free upgrades to future version and will remain current with the latest software tools.
you: Is there some comparison sheet which would lay out the features and benefits of the two programs, side by side, for an educated decision? I was told that CS6 if purchased outright is NOT UPGRADABLE -- wouldn't that lean me toward DW CC instead, to stay current as features are added and tools too? IF THAT IS THE CASE, PLEASE REFUND ME THE CS6 COST AND SIGN ME UP FOR THE DW CC PROGRAM INSTEAD. I was told you could transfer me to the folks in your place who could make this happen -- but I NEED IT DONE TONIGHT! My website developer is coming tomorrow and needs an installed program to train me on.
Gavin: We are connected, right?
you: sorry, it took time to frame my question
Gavin: That's okay.
Gavin: Barry, I see that going forward all new versions will be through creative cloud membership.
Gavin: I'll help you with the cancellation for your CS6 purchase made once you complete the sign up for Dreamweaver CC, Okay
you: SO, HELP ME TO A DECISION, GAVIN. What do I do? Get the monthly fee program and turn in the CS6 for a refund? HELP
you: Lead the way -- BUT.... AND IT'S A BIG "BUT" -- will it be installed and functioning TONIGHT so my guy can train me tomorrow? PLEASE ANSWER THEN let's get this new sign up & cancellation into action.
Gavin: I see that there is no option to equalize the CS6 purchase for the CC subscription plan however you need to subscribe first and then will refund the CS6 purchase made.
Gavin: After subscribing to Dreamweaver CC you can download/ install the software immediately
Gavin: Sounds great, right?
you: So you cannot help me -- what do I do? How do I subscribe first, and how do I get the refund for CS6? Please advise. I'm ready to do it NOW!
Gavin: I'll help you now with the link to subscribe Dreamweaver CC and then help you to get the refund for CS6, Okay
you: fantastic -- I'm at your disposal
you: what do you need from me?
Gavin: Please click here to subscribe
Gavin: I'll stand by please let me know once your done.
you: one last question -- as I said, I'm new to this -- can I later upgrade to Creative Cloud's whole family by just increasing my monthly payment by the difference? please advise.
Gavin: Yes, that's possible.
Gavin: You can later switch or upgrade to complete creative cloud membership when you require other products.
you: great - I'm purchasing now and will let you know when it goes through
Gavin: Sure
you: do I have to un-install CS6 first? PLEASE ADVISE - I'M STARTING TO DOWNLOAD AND DIDN'T THINK OF IT!!!!
Gavin: Excellent!
Gavin: You can uninstall CS6 version once you complete the download for CC.
Gavin: Barry, please stay online while I transfer this chat to our Customer Service Team for more help on cancellation for your CS6 purchase made, Okay
you: I am online, and DW CC has extracted and is half-way through the next step
you: by the way, here's my proof of purchase--should I proceed through the entire installation and checking for upgrades. Need I check for upgrades, or is this the latest version?
you: We received your payment - thank you! Here are the details about that order for your records: Order Details: Creative Cloud single-app membership for Dreamweaver (one-year) $19.99 per month Order # AD010920985
Gavin: Excellent!
Gavin: Please run the download to install, mean while you cancel the order for CS6 purchase made, Okay.
you: Ok - how do I cancel it? Will you turn me over to that department to effect the cancellation?
Gavin: Yes, please stay online while I transfer this chat.
you: Dreamweaver CC is now installed. Thanks for your help, Gavin. I'm so nervous about this because I can't afford to screw it up and have my website guy come tomorrow and not be able to train me.
Gavin: Not to worry!
Please wait while I transfer you to an operator at Adobe Service.
We are still assisting other customers, thank you for your patience. You can also try our community forums, where experts are online 24/7.
We are still assisting other customers, thank you for your patience. You can also try our community forums, where experts are online 24/7.
You are not currently connected to a chat representative.
Your chat transcript will be sent to [email protected] at the end of your chat.
We are still assisting other customers, thank you for your patience. You can also try our community forums, where experts are online 24/7.
You are not currently connected to a chat representative.
We are still assisting other customers, thank you for your patience. You can also try our community forums, where experts are online 24/7.
You are not currently connected to a chat representative.

Hello Barry,
as one of these DW fans here, I'm very surprised and disappointed how your chat passed off. And I can fully understand your immeasurable disappointment. So I/we won't give up this quickly. Maybe you would succeed by using the written form. The employees have time to reflect your problem in an optional way. Please try it once more and use this form for "Sales Inquiries" (Contact us online):
http://www.adobe.com/products/request-consultation/marketing-cloud.html?promoid=KAWSG
Good luck!
Hans-Günter

Double-charged for Creative Cloud Membership - I need a refund!

My student subscription was automatically cancelled and switched to a regular subscription. Adobe never told me, but I saw on my bank statement that I had been charged $24.99 instead of $14.99.
When I first contacted Adobe and asked for a refund, the customer support rep told me to simply cancel my old subscription and create a new student subscription with my student account. I did this, and then I was charged a FURTHER $14.99 under this new subscription, for the 'new month' that I had already been charged for (that was the original $24.99 payment).
I have now tried twice to contact Adobe's support service, and both times I have heard excuses such as 'There is a technical fault with our systems - when I try to refund you $24.99, it only lets me refund you $14.99' or 'I will escalate this to a higher team member'. I have yet to hear back from Adobe and it has now almost been a month since the double charge, and I am worried I am going to be charged AGAIN (or worse, twice again) in the next month if I don't get this resolved.
Please assist, and in future, please tell your customers before you start charging random balances to their credit cards.

Hi aagirlz
An email is sent 30 days prior to the annual renewal date with details of the renewal price. Sometimes this might go to your spam/junk folders so it's worth checking there.
When you signed up for Creative Cloud at the promotional price, the offer terms would have explained that the promotional price is valid for 12 months and then you renew at the standard price for that plan.
The current student/teacher offer terms can be viewed here: Creative Cloud free trial & plans : Adobe Creative Cloud
Kind regards
Bev

IPhone 5s leather case: gone wrong because of low quality, can I get it replaced or a refund?

I bought Apple iPhone 5s leather case, and after three weeks I noticed that is broken (it cannot be seen visually), and I suppose that this case is not the right quality as Apple ussualy provide. Do I have any chance to get a refund or simply to get it replaced to new one?
I really like this case, and I would like to have it not broken.
Answer please,
Thank you,

Apple changes the case.
IN my situation it was that the case was broken near the earphones plug.
BUt if you are considering whether buy or not the leather case, i can tell you that case will change its color. I dont know anout black, i have brown, it becomes more brown as i use it. I suppose the case has top layes and when you use it the top layer goes off and you have final layer.
ON my brown case the used color is darker brown.
I Like this case, it looks luxurious, as it is.

Can I return my MacBook Air for a full refund

I bought a MacBook Air on the 10th of December and I am disappointed about its lack of power especially as I was going to buy a MacBook Pro but I was advised at the apple store to get a MacBook Air as they thought it would suit my needs better. Will I be able to take the laptop back and get a full refund and use the money towards a MacBook Pro?

No, the Apple store only has a 14 day return policy.

Can I return my Macbook Pro and get a refund?

I bought my Macbook Pro 2 weeks ago (July 16th). I bought it with the student discount, and they also gave me a 100 dollar gift card to the Apple Store. I would like to return my macbook and get a refund however, because I see that a new macbook pro came out. It has better specs and costs the same price. What the heck! Anyways, can I return this laptop and then buy the new one?

The return period is 14 days.
You are very close to that now.
If you really want to do that get down to theApple Store fast and you might still be able to do it.
Personally with the difference between the two models, I don't see it as that big of a deal to get the newer model.

I bought the wrong book on iBooks. Can I get a refund?

Just wondering if its possible to get a refund on iBooks if you've bought the wrong thing?

https://discussions.apple.com/message/18790850#18790850
From the More Like This section on the right

I bought the wrong app and would like a refund.

I just bought the wrong app and would like a refund on it.

All sales are considered as final. You could write and ask for consideration.
Refunds from the App Store or iTunes - Apple Club

I bought the wrong book in ibooks. How can i get a refund?

I bought the wrong book in ibooks. How can i get a refund?

A refund may not be possible since the terms of sale for the iTunes Store state that all sales are final. You can contact the iTunes Store, explain the reason for your request, and ask, though:
http://www.apple.com/support/itunes/contact.html
It's possible they'll make an exception for you.
Good luck.
Forum Tip: Since you're new here, you've probably not discovered the Search feature available on every Communities page, but next time, it might save you time (and everyone else from having to answer the same question multiple times) if you search a couple of ways for a topic, both in the relevant forums and in the Apple Knowledge Base, before you post a question.

Question about "Refund Reliability Guarantee"

Hi
I have a Toshiba Satellite Pro A120 been send to www.ebuyer.com for repair and they found my laptop '' unrepairable ''. So they refund for me. The problem is as I recall when I brought this laptop it come with '' Toshiba Refund and Reliability Guarantee !!
I ring them and the funny thing is they told me nothing to do with this kind of warranty!!! Suppose they need to send it to Toshiba and repair and send it back to me, if Toshiba cannot repair Toshiba have to replace another laptop for me as well as refund right!!!
I still can find some of the Toshiba range comes with this '' Refund Reliability Guarantee '' on their website. Did anyone encounter this problem? The '' Refund Reliability Guarantee '' not being cover unless u brought the laptop direct from Toshiba?
I need someone in Toshiba can help me solve this problem or anyone who still remember Toshiba did offer this type of warranty. Thanks.

Hi mate,
are you absolutely sure that this applies to your machine? I googled for that type of warranty and just found this link:
http://www.rewardpromotions.com/UK/tscs.asp?Country=UK
which explains the warranty youve mentioned, but it applies to totally different models. Did you register your machine for that service and do you have eventually some document or proove which shows that this type of warranty applies to your machine?
Would be nice, maybe someone from toshiba reads this but I dont think so since this a user-to-user forum and I never saw that someone from toshi gave some replies here or information. Would be better if you contact an authorized service partner and ask them for that warranty or at least for some information about that case.
Greets

Refund

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