Refunds for apps that don't work

There are no notes on an app that says it needs gps to work. I have purchased 2 apps recently for update on traffic conditions in the uk. I wrongly assumed they would use wi fi to retrieve information. An earlier app showing motorway cameras worked fine via wi fi. My ipad doesn't have gps how do I claim refunds

See the following:
https://sites.google.com/site/appleclubfhs/support/advice-and-articles/app-store -refunds

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Frustration! Refund for apps that don't do what they are supposed to?

How quickly a $2 app turns into a $50 waste of time!
I purchased a $2 unit converter app to use at work and whenever else I needed it. After playing with it for about 20-30 minutes, I realized that there were several calculation errors. The unit converter simply didn't do correct conversions! (1 foot equals 11.986 inches!?) Now, If I'm noticing some simple conversion errors myself, how many conversion errors are happening that I don't realize? Needless to say, this app is useless to me because I can't trust its data.
So I contacted the dev, and even got a response within a day. I sent a second message where I had done a lot of troubleshooting for them, hoping they could correct the problems. Nothing. No update, no response, nothing.
So this brings me to my question... how can you get a refund for an app that doesn't do what it is supposed to do?
Yes, yes, I realize the "all sales are final" thing. But this is where Apple's usual high level of customer service fails. Am I supposed to buy apps on blind faith that they work, knowing there is no refund? If I was assured that someone was testing these apps and assuring me that they do what they are supposed to, then okay. But that's not happening.
Oh, wait... read reviews before buying? How is that possible for new(er) apps? If nobody buys it because they are waiting for reviews, then nobody can review it. I'd hate to be a dev and make a great app and have nobody buy it because they were afraid it wouldn't work.
Not all apps have free/lite/trial versions.
If this "no refund" policy is to be fair, then there needs to be demo or trial periods on all apps, to be certain that they actually do what they are supposed to! Until then, I want my $2 back so I can buy a unit converter that doesn't have calculation errors. I won't hold my breath for that... or for the ~$50 of my time wasted testing someone else’s app to no avail, and trying to find a contact source for Apple to request a refund.

I do see where you are coming from.
However I'm just personally against people buying something with the intent of taking it back and that's what would worry me here. I'm talking about girls I know who buy 4 dresses to take home and try out (and perhaps wear) and then take some or all of them back. Now that's one way to shop but I don't agree with it as I think it makes it more expensive for the rest of us as there is a cost involved in customer service and repackaging returned items. Note that is an example and I don't particularly care about buying dresses myself - except on Fridays when I log on as BettyDP
And you mention you only want this for broken apps (i.e. ones that fail to deliver what the are for), rather than apps you bought and decided you didn't like/need. But this is a fine line and some people would use such a system to try to claim money back on an app they bought and thought wasn't that good, even if it did what it said. So who's to judge where that line is? And to have Apple employing people to make that call would push up the cost to all the apps.
Now you genuinely have an issue with this particular app and, in my opinion, deserve your money back. However if you buy 100s of apps and end up wanting your money back on a large proportion of them then I do not agree with you, for the above reasons. When spending money, in my opinion, you should do your research and read reviews to make sure it suits. Sometimes, for a new app, you can't do as much in which case you either take a risk or hope you can get your money back if it doesn't suit. Yes, an item sold should do what it says to meet basic trading standards (and otherwise it's basically fraud), but, IMHO, there should also be a level of caveat emptor (buyer beware).
Ultimately, for $2, I personally would probably chalk it up to experience and not try to reclaim it - thinking that the time spent trying to claim it back would be more hassle than it's worth. But then maybe that's just me.
Now your demo point is a good one. Some app developers make a demo or lite version of their app to give you a free preview. That's their choice and not something Apple enforces and they think the extra coding to make this version is worth it in that it hopefully will drive up more sales. I agree it would be nice if Apple put some funky time limit on ALL apps so developers don't have to do this, and so you get it for free for 24hours to trial. It would certainly help in your situation and I myself would also find this useful.
Finally the time you spent debugging the app is your time. You didn't need to do that and I don't think that's really that relevant here (I presume you aren't expecting to get you $2 back AND some extra because you spent some time fiddling with it?)
Anyway, now I've made my opinion known (which you are perfectly entitled to disagree with), I'll get off my high horse and actually point you out to something helpful:
http://www.iphonedownloadblog.com/2009/07/09/iphone-app-refund/
(note I did read your comment about this form not working but I'd say try it again later or on another browser).
Also note the interesting comments on this link which give more reasons (from a Developers point of view) why this is possibly a bad idea...

TS1702 claim refund for app that does not work

i have bought a app that is "HD" i also have the free version. the HD paid app is no different and does not load, infact the free version comes up (all stats and detaisl) when the paid version is opened, even after deleting the free version. i have re booted the i touch. how can i claim a refund. also i cannot contact the vendor as the page does not open, its unavailable.... can any one help?

The last time I used the "report a problem" there was an option to describe the nature of the problem. But if you didn't get any comment option, go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.

Apps That Don't Work - Asphalt Racing

Thanks in advance for your help.....
I bought and downloaded the Asphalt Racing game from the App store last night and the game gets to the point of you selecting a car and then shuts off. I tried multiple times and also deleted and re-downloaded and still had the problem. Ho do you go about getting refunds for Apps that don't work or is that not a possibility right now?

Hey dgny06,
Is this the only app with an issue?
Try deleting the app from the iPhone and downloading it again.
You will not be charged for the second download.
This article has more tips for troubleshooting issues with 3rd party apps.
http://support.apple.com/kb/TS1702
Jason

I'm trying to delete some recently downloaded apps that don't work. They are faded grey and although they shake with the other apps, no cross appears in the top corner. Any ideas anyone? Thanks, Sean

I'm trying to delete some recently downloaded apps that don't work. They are faded grey and although they shake with the other apps, no cross appears in the top corner. Any ideas anyone? Thanks, Sean

I have the same issue witha slight variation. The app icons that are grayed out and cannot be deleted are DUPLICATES of other apps that I already have. For instance I now have 2 Redbox apps - one works normally, the other cannot be opened or deleted.

I have a MBP 13" running 10.8, can I also install 10.6 to run apps that don't work with 10.8?

I have a 13" MBP running 10.8.2, can I also install 10.6 to run some apps that don't work with 10.8?

Uninstall Genieo:
http://www.thesafemac.com/arg-genieo/
See if that makes a difference.
Ciao.
DawnHerbie wrote:
Also is Safeboot ok to use?
Yes, it will do no harm, but it is meant for trouble shooting and you should not have to use it all the time.
Message was edited by: OGELTHORPE

Can we get reimbursed for apps that do not work

Can I get reimbursed for apps that do not work?

Hi...
You can contact iTunes support here and see if they will make an exception:
http://www.apple.com/support/itunes/contact/
They usually respond within 24 hours.
Hope this helps.

HT4009 How do I get a refund For apps that I purchased in the App Store?

How do I get a refund for apps that I purchased in App Store?

FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
iOS: Troubleshooting applications purchased from the App Store
http://support.apple.com/kb/TS1702?viewlocale=en_US&locale=en_US
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Getting Refunds for your iTunes Store Purchases
http://www.labnol.org/software/itunes-app-store-refunds/13838/
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
 Cheers, Tom

I bought an APP that don't work

Hello... my name is Viviane. I'm from Brasil. I bought an app that does not work. I paid for this but not open im my ipad. Help me please. What can i do? His name is : a Betty Boop Cartoon vídeos,v1.1, USD 2,99. Thanks.

Two thoughts on this:
1. The iTunes Store indicates this app has not been updated since August, 2010. Such a period of stagnation is a big red flag (at least to me).
2. The iTunes Store also indicates the developer website, which is:
http://www.blog.advsoftwaresolutions.com
You should consider contacting them.

TS1702 refund for app that dont work

how do i get a refund for a app i pay for but i didnt work on itunes

Refunds from the App Store or iTunes Store
Or you can try to download a version of the app that IS compatible:
App Store: Downloading Older Versions of Apps

Old Apps that don't work

Why are there still some Apps for sale in the App store that have not been updated in 2 years or more ??? And just don't work..

Hello golosport,
Do you mean the apps don't work? Or they don't work for iOS 6? There are still a lot of people out there that haven't updated their iOS or iPhones in the past two years either. Especially the old school crowd rockin' the iPhone 3G which can't update past iOS 4.2.1 and even the iPhone with an even older iOS. My thought is the developer of those app for which you speak have interest in keeping their client base with older iPhones. Just my thoughts.
Regards

Conclusions about common apps that don't work or need modif?

There are lots of separate threads here about problems with various apps -- for just one tiny example, we need to install Flip4Mac Beta because last official release doesn't work. Many other examples. Question: Would one of you real expert contributors be able/willing to take a stab at listing all the commonly used apps that have 10.6 problems, and any solutions, in a single thread? I'm very interested in this information but going through all the huge number of multiple threads already compiled is really overwhelming.

See this link:
http://snowleopard.wikidot.com/
Thanks ... Ken

A fix for screensavers that don't work with Snow Leopard?

is there a fix for the screensavers that no longer work with Snow Leopard? some of the developers have came out with new versions, but a few of them have been abandoned by their authors. Is there a way to run those screensavers in 32 bit mode?

Is there a way to run those screensavers in 32 bit mode?
Not without action by the original authors, sorry.
I know it doesn't help right now, but like all other OSs in the past, these types of things need to catch up since the bar has been raised once again...give it time and there will tons of entertaining s'savers out to pick from.

Firefox allows me to add some pages as bookmarks and not others. For pages that don't work: when I click the star, it turns blue when I click, then goes back to being empty.

Last night I finally sat down to learn how to use Bookmarks. I had no problem creating and organizing bookmarks, but there are some pages that I cannot bookmark. One, for example, is the Gmail log-in page, which I use multiple times a day. I type in www.gmail.com, which routes me to a longer URL and the log-in page. When I click the star to make this page a bookmark, it won't work. I've also tried using the menu option "Bookmark This Page," which also doesn't work for this website. It's seems to be hit and miss as to when Firefox will allow me to bookmark a page and when it won't. I've had no problem adding many other pages; it just seems that with a handful of them I run into this issue.
I've tried closing Firefox and re-opening, which doesn't help, but that is about the extent of my troubleshooting attempts. This problem has been an issue for me for a couple of years and through several versions of Firefox. (I think I am currently running the most recent version.) It actually led me to believe early on that either Firefox Bookmarks didn't work or I just didn't have the time to figure it out. So since I've been using Firefox I have been repeatedly typing the names of my most frequented sites. I finally took time to sit down with it again last night and have found that Bookmarks will be a huge help. If I could only get ALL of my favorite pages to work...

None of the stuff in " http://kb.mozillazine.org/Locked_or_damaged_places.sqlite " helps. I have tried and tried and I have even wipe the computer clean still didn't help. I got the same problem as he/she has got in the first posted. Can add some web pages but not all the web pages I want.. I should have never updated to 3.6.13... That's when it all started for me, from that version..... Now Version 3.6.14 is out, I was hoping the version 3.6.14 might would fix the problem wrong again....
Funny thing is i can not even Bookmark Firefox.com!!!!!...lol
So any ideas on how to fix it other than the link giving would help.
Thanks.

HT204053 How do you get your money back from iTunes for games that don't work?

I purchased mahjong plus for $1.99. The game cannot be opened and I cannot find out how to solve the problem and I would like to know how to get a refund.

Click here and fill out the form for assistance. You will probably get song credits instead of a refund.
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Refunds for apps that don't work

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