Refurbished iPad not working right - return to Apple store?

Hey guys -- Simple question here but one I didn't see on a quick search.
Picked up a refurbished iPad 2 on May 10th. The other day when I picked it up while playing a YouTube video, the screen faded to black quickly, almost like I'd hit the power button. Didn't think much of it. However, tonight, it's doing it again, and I'm able to duplicate it every time. If I have the iPad in landscape mode and laying flat on a surface, with the home button to the right, and I lift up on the top edge, the screen will immediately fade to black and wait a few seconds before I can turn it back on again.
I do use this for my job (sound tech) so I definitely need it to be reliable, and now I'm a bit concerned about it. I'd like to get it taken care of locally if possible so that I'm not without it as long for work, and there's an Apple store fairly close (MacArthur Mall, Norfolk, VA). But since I purchased it on Apple's site, am I going to have to deal with them, or can they take care of things at the store? I can't imagine they have a pile of refurbs to swap it out with.
If I do have to go through the online store, has anyone dealt with them who can tell me an estimated real-life return time? I need to know if I should buy another iPad to get me through the next few jobs or if this will be back quick enough.
Thanks!

You do not have to go through the online store. You can go to an Apple Retail Store. It still has warranty so ou are entitled to a free replacement if the Apple Store Genius is not able to fix the problem.

Similar Messages

Home button in ipad not working right :(

My home button is not working right, sometimes I try to exit an application and won't take me to home screen. :( any suggestions?

I have had the same problem. Sometimes it works, but most of the time it doesn't. The 4 finger swipe feature in iOS 5 helped, before that I had to constantly restart to get back to the home screen. I have been wondering if it is a hardware issue, because sometimes it works if I tap lightly in just the right spot-usually upper left cornner. If you find out solutions, please let me know. [email protected]

Is anyone else having problems with the overdrive app not working right after new apple update

I am having problems with the overdrive app. I am only allowed to read about twenty pages of a book and then it tries to load more pages but does not. I have reinstalled the app but have the same problem. Any ideas.

Have to talked to the developer? Gone to their site? Do they have an update out for the newer OS?

IPad 2 was updated to latest iOS 7 and has been not working right since. I have tried to do a restore but still continues to go into reboot mode by itself and very erratic. Can no longer trust it. I tried to complain to Apple but have to give them 20 buck

iPad has not worked right since it updated to latest software. Tried to question Apple about it but it costs 20 bucks just to lodge a complaint. Is this normal Apple behavior or am I missing something. Also anyone else having issues with upgrade to iOS7. It was working great until that point and now goes into reboot mode often and sometimes will continuously reboot several times. I have tried to restore but that didn't clear the problem. Any thoughts or help would be appreciated.

Greetings,
I've never seen this issue, and I handle many iPads, of all versions. WiFi issues are generally local to the WiFi router - they are not all of the same quality, range, immunity to interference, etc. You have distance, building construction, and the biggie - interference.
At home, I use Apple routers, and have no issues with any of my WiFi enabled devices, computers, mobile devices, etc - even the lowly PeeCees. I have locations where I have Juniper Networks, as well as Aruba, and a few Netgears - all of them work as they should.
The cheaper routers, Linksys, D-Link, Seimens home units, and many other no name devices have caused issues of various kinds, and even connectivity.
I have no idea what Starbucks uses, but I always have a good connection, and I go there nearly every morning and get some work done, as well as play.
You could try changing channels, 2.4 to 5 Gigs, changing locations of the router. I have had to do all of these at one time or another over the many years that I have been a Network Engineer.
Good Luck - Cheers,
M.

HT4623 My iPad mini is not working right ?? On some apps

My iPad mini is not working right on some apps

You can always try to reset your device and see if it helps matters any:
Device Reset (won't affect settings/data/music/apps/etc)
1. Press and hold (& continue to hold) BOTH the Sleep/Wake button & the Home button.
2. Continue to hold BOTH (ignoring any other messages that may show) until you see the Apple logo on the screen.
3. Release BOTH buttons when you see the Apple logo and allow the device to boot normally.

Hi my iPad 2 is not working right is sayed I need to update it so I did and now I turn It on and it shows the USB and iTunes and I plugged it in and still nothing

Hi my iPad 2 is not working right is sayed I need to update it so I did and now I turn It on and it shows the USB and iTunes and I plugged it in and still nothing

Next try the remaining items of
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

HT201412 ipad not turning on.On charging apple logo appears in between.But its not turning on,tried to restore by pressing start & home button for 10 seconds.But its not working.

ipad not turning on.On charging apple logo appears in between.But its not turning on,tried to restore by pressing start & home button for 10 seconds.But its not working.

Frozen or unresponsive iPad
Resolve these most common issues:
    •    Display remains black or blank
    •    Touch screen not responding
    •    Application unexpectedly closes or freezes
http://www.apple.com/support/ipad/assistant/ipad/
iPad Frozen, not responding, how to fix
http://appletoolbox.com/2012/07/ipad-frozen-not-responding-how-to-fix/
iPad Frozen? How to Force Quit an App, Reset or Restart Your iPad
http://ipadacademy.com/2010/11/ipad-frozen-how-to-force-quit-an-app-reset-or-res tart-your-ipad
Black or Blank Screen on iPad or iPhone
http://appletoolbox.com/2012/10/black-or-blank-screen-on-ipad-or-iphone/
What to Do When Your iPad Won't Turn On
http://ipad.about.com/od/iPad_Troubleshooting/ss/What-To-Do-When-Your-Ipad-Wo-No t-Turn-On.htm
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
Home button not working or unresponsive, fix
http://appletoolbox.com/2013/04/home-button-not-working-or-unresponsive-fix/
Fixing an iPad Home Button
http://tinyurl.com/om6rd6u
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
 Cheers, Tom

My Safari is not working right. It often stalls and I get the "colored spinning wheel of Death". I send reports to Apple, but I never get any response or helpful info. What do I do to get Safari working correctly on my MacBook laptop?

My Safari is not working right. It often stalls and I get the "colored spinning wheel of Death". I send reports to Apple, but I never get any response or helpful info. What do I do to get Safari working correctly on my MacBook laptop?

From the Safari menu bar, select
Safari ▹ Preferences ▹ Extensions
Turn all extensions OFF and test. If the problem is resolved, turn extensions back ON and then disable them one or a few at a time until you find the culprit.
If you wish, you may be able to salvage the errant extension by uninstalling and reinstalling it. Its settings will revert to their defaults. If the extension still causes a problem, remove it permanently or refer to its developer for support.
Uninstall the McAfee product by following the instructions on whichever of the pages linked below is applicable:
How to install or uninstall McAfee Internet Security for Mac
How to manually remove VirusScan for Mac 8.6.x using a removal script
How to uninstall and reinstall McAfee Agent 4.x on Macintosh computers
Note that if you have already tried to uninstall the software, you may have to reinstall it in order to finish the job. If you have a different version of the product, the procedure may be different.
Back up all data before making any changes.

Since updating to 706 the sound on my ipad2 is not working right. On videos or music. There is constant distortion and what sounds like interference. Any ideas?

Since updating to 706 the sound on my ipad2 is not working right--on videos or music. There is distortion and some kind of interference at all times. Any ideas?

Has the unit EVER been jailbroke?
If "No," first try a system reset. It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.
If the Reset doesn't work, try a Restore. Note that it's nowhere near as quick as a Reset. It could take well over an hour! Connect via cable to the computer that you use for sync. From iTunes, select the iPad/iPod and then select the Summary tab. Follow the on-screen directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."
At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod. As before, say "yes." Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time. If that happens, only the apps that are part of the IOS will appear on your device. Corrective action is simple - choose manual "Sync" from the bottom right of iTunes.
If you're unable to do the Restore, go into Recovery Mode per the instructions here. You WILL lose all of your data (game scores, etc,) but, for the most part, you can redownload apps and music without being charged again. Also, if you have IOS-7, read this.

Why is my Apple ID not working in iTunes and App Store on my iPhone? Nothing happens if I click buy for apps or music. If I then go to settings/iTunes App Store my Apple ID is not there. If I then enter ID and password it does not save or link to account?

Why is my Apple ID not working in iTunes or App Store on my iPhone? When I try to buy apps or music it asks for Apple ID so I enter my info and nothing happens. When I go to settings/iTunes App Store my Apple ID is not there. When I enter my ID and password it does not save or link to account. I do not have this problem with iPad ID is stored and can be used in App Store and iTunes. I have just upgraded to 5c and it's still a problem.

LeesaHeeley wrote:
When I go to settings/iTunes App Store my Apple ID is not there. When I enter my ID and password it does not save or link to account.
When fist setting up your new iphone you will be asked to log in with an apple id and password. If this did not happen you can then do as you suggested going to settings to itunes and app store and add your apple id login. This apple id login must have already been created for the iphone to accept it. If this apple id is already created but is not being accepted by your iphone you then should shut down your iphone and restart the device.
Good luck.

Why does my iMessage not work even with my apple ID signed in?

Why does my iMessage not work even with my apple ID signed in?

Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
http://tinyurl.com/a7odey8
Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
iOS: FaceTime is 'Unable to verify email because it is in use'
http://support.apple.com/kb/TS3510
Using FaceTime and iMessage behind a firewall
http://support.apple.com/kb/HT4245
iOS: About Messages
http://support.apple.com/kb/HT3529
Set up iMessage
http://www.apple.com/ca/ios/messages/
iOS 6 and OS X Mountain Lion: Link your phone number and Apple ID for use with FaceTime and iMessage
http://support.apple.com/kb/HT5538
How to Set Up & Use iMessage on iPhone, iPad, & iPod touch with iOS
http://osxdaily.com/2011/10/18/set-up-imessage-on-iphone-ipad-ipod-touch-with-io s-5/
Troubleshooting Messages
http://support.apple.com/kb/TS2755
Troubleshooting iMessage Issues: Some Useful Tips You Should Try
http://www.igeeksblog.com/troubleshooting-imessage-issues/
Setting Up Multiple iOS Devices for iMessage and Facetime
http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
FaceTime and iMessage not accepting Apple ID password
http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
FaceTime, Game Center, Messages: Troubleshooting sign in issues
http://support.apple.com/kb/TS3970
Unable to use FaceTime and iMessage with my apple ID
https://discussions.apple.com/thread/4649373?tstart=90
How to Block Someone on FaceTime
http://www.ehow.com/how_10033185_block-someone-facetime.html
My Facetime Doesn't Ring
https://discussions.apple.com/message/19087457
Send an iMessage as a Text Message Instead with a Quick Tap & Hold
http://osxdaily.com/2012/11/18/send-imessage-as-text-message/
To send messages to non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
How to Send SMS from iPad
http://www.iskysoft.com/apple-ipad/send-sms-from-ipad.html
You can check the status of the FaceTime/iMessage servers at this link.
http://www.apple.com/support/systemstatus/
 Cheers, Tom
BTW- Your profile shows you have iOS 6.1.4 installed. The max iOS for an iPad is 6.1.3. iOS 6.1.4 is for iPhones only.

How to solve the problem of connecting my iPad to Itunes while my iPad not working and show to connect to iTunes?

Question to all iPad users please help in this issue
How to solve the problem of connecting my iPad to Itunes while my iPad not working and show to connect to iTunes?
Thank you for help out.

Hi Jamalzoal,
Dose your computer have the most recent iTunes on it? When you connect the iPad 2 to your computer what happens? dose iTunes tell you the iPad need to be restored?
p.s. you post this question in the Apple Remote Desktop community. You would probable have gotten more an fast responses if you posted this in the iPad community.

Safari 5.1.2 Not working right after install

Hi, after installing the update for Snow Leopard safari is not working right. Some pages don't load, and other don't load correctly.
I have to keep hitting refresh two or three times. Also thunbnails are not displaying. Even the apple page comes up looking buggy.
Please help!

Please read this whole message before doing anything.
This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of this exercise is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login. First, disconnect all wired peripherals except keyboard, mouse, monitor, and Ethernet, if applicable. Boot in safe mode and log in as yourself. The instructions provided by Apple are as follows:
Be sure your Mac is shut down.
Press the power button.
Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).
During startup, you will see "Safe Boot" on the login screen, which appears even if you normally log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Safe mode is slower than normal, and some things won’t work at all, perhaps including wireless networking on certain Macs. If you usually connect to the Internet via WiFi, and it doesn’t work in safe mode, connect using an Ethernet cable. If you can’t do that, reboot as usual (i.e., not in safe mode) and perform a safe login, as follows: Enter your credentials at the login screen, then hold down the shift key and click the “Log in” button. Keep holding the key until the menu bar appears. In this mode, your login items, among other things, won’t load.
In safe mode, test again. Same problem(s) now?
After testing, reboot (if you booted in safe mode) or log out/log in (if you performed a safe login) as usual.

TS1368 My Itunes match is not working right, it was only able to download 50% of my songs and now I can't play the balance songs.. it's so stupid

My Itunes match is not working right, it was only able to download 50% of my songs and now I can't play the balance songs.. it has messed up my enitre music library

Hello Carpathianna,
No judgment here on the music you listen to, I have that song too in my library. If iTunes is telling you that the song is missing and you purchased it from the iTunes Store, then just delete it from your iTunes library and then download your song again. Check out the articles below for more information.
How to delete content you've downloaded from the iTunes Store, App Store, iBooks Store, or Mac App Store
http://support.apple.com/kb/HT5772
Download past purchases
http://support.apple.com/kb/HT2519
Regards,
-Norm G.

Viber on iPad not working - icon is there but when I tap it it opens for a few seconds and then closes. Have deleted and reloaded withoutr success

Viber on iPad not working although it was fine last time I used it. When I tap on Viber icon the Viber page opens but after a few seconds disappears and I'm back where I started. Have deleted Viber and reloaded but it hasn't solved problem

There have been number of threads over the last few days about Viber no longer working e.g.
https://discussions.apple.com/message/22663682#22663682
https://discussions.apple.com/message/22669304#22669304
https://discussions.apple.com/message/22653073#22653073
The first one of those has a reply from somebody who says that they are from Viber and that they are working on a fix

Refurbished iPad not working right - return to Apple store?

Similar Messages

Maybe you are looking for