Refurbished mac: apps need to be purchased?

I purchased a refurbished mac and when updating apps App Store keeps prompting "'Pages' (keynote, numbers, etc) was purchased using the App Store on another computer. To use “Pages” on this computer, sign in using the Apple ID and password used to purchase it."  I thought I was supposed to get all the apps for free without connection to the previous owner.  What do I need to do to get them for free?

Then contact them. Have you registered it? Your Support Profile for Registered Purchases. Did you check your Purchases page in App Store for the free downloads?
iWork and iLife for Mac come free with every new Mac purchase. Existing users running Mavericks can update their apps for free from the Mac App Store℠. iWork and iLife for iOS are available for free from the App Store℠ for any new device running iOS 7, and are also available as free updates for existing users. GarageBand for Mac and iOS are free for all OS X Mavericks and iOS 7 users. Additional GarageBand instruments and sounds are available for a one-time in-app purchase of $4.99 for each platform.
The iWork apps are free with a new iOS device since 1 SEP 2013. They are free with a new Mac since 1 OCT 2013. They are also free with the upgrade to OS X Mavericks 10.9 if you had the previous version installed when you upgraded.

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