Refurbished macbook pro with a password

I just received a refurbished Macbook pro I bought from Apple.
It came with a password and I can not get access to it.
What should I do?

Contact Apple Support. A new MBP (or a refurbished one) comes with free 90 day telephone support.
Ciao.

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DON'T Install Snow Leopard on early MacBook Pro with Firmware password on!!

I'm going to summarize my postings from yesterday because I don't want anyone wasting their night like I did.
Many of us who upgraded from Tiger created a Firmware password to ensure that people won't be able to wipe and re-install the HD for sale if the computer gets stolen. I also note that, like me, many have been suffering the recent won't wake from sleep issues that make it feel like the HD is dead. Sometimes it starts from sleep, mostly it's a real hassle to get it to wake up and when it does it's generally in safe sleep mode. I managed to find a "halfway" good fix for that issue by changing the sleep mode from 0 to 3 in the terminal, found a useful script by Googling the problem. Fixes 90% of my issues on that score. But I wanted to install Snow Leopard to "hopefully" fix that issue for good.
HOWEVER, if you have a MacBook Pro 2006-2007 model and the original install disc is still Tiger, WARNING TURN OFF THE FIRMWARE PASSWORD if you created one before you attempt an install. Otherwise you'll be completely stuck in black screen **** and you cannot restart from the Snow Leopard disc once you have it in, neither can you eject it because you never get that far.
The computer, after installing Snow Leopard just gets stuck on the grey screen for a while and then goes black. The computer will not boot from the Snow Leopard disc, Techtool Protege or Leopard disc and the BIGGEST PROBLEM is; you can't Zap the PRAM with firmware active to try and continue installation as some other posters have suggested. Basically, you're screwed.
To get the Snow Leopard disc out I rebooted in Windows and ejected the disc, then put in first the Leopard disc... didn't work... then rebooted, ejected and put in the original installation disc with Tiger, that did work but no firmware password reset!!!
The only solution was for me to wipe the disc, reinstall Tiger from the original install disc, which was the only one that worked. Once I could restart the computer again in Tiger, I was finally able to reboot from the Leopard disc and disable the firmware password.
Then I restarted, zapped the PRAM and using the Leopard disc, restored my machine to its former self with my Time Machine back up. Ran Techtool Pro 5 to fix permissions and rebuild volumes etc. and now have it working again.
I think I'll leave Snow Leopard for a while since I don't know whether the zapping PRAM works during install and frankly, don't have the time to go through this entire debilitating process again. If anyone does manage to get things running on the earlier MacBook Pros please let me know how it went!
Anyway, just thought I'd give people a heads up on the Firmware password thing... it's really a bugger on the older models because it wasn't originally included on the original install disc leaving you with no options!!

Sorry, just wnated to post a comment not question, wasn't sure how to mark it!

Does the MacBook Pro with Retina Display the same ghosting issue as the 15 inch?

I was thinking of buying a Refurbished MacBook Pro with Retina Display and heard that the 15 inch retinas have a ghosting problem. Does the 13 inch have this problem?

No

Refurbished macbook pro retina

hello
has anybody got more insight on refurbished macbook pro with retina are the outer shells new when i pruchase it or is there blems from previous owners?
i could save a lot with refurbished or should i save and get a new but lower spec one.with applecare or pass

it might have a slight scratch, but most likely will look new. They are either ones that were returned within the 14 day policy, floor models, and come in a plain brown box instead of the fancy ones. They are a great deal and still come with the standard 1 year warranty and are eligible for AppleCare.

HT1631 I don't have an encrypted code, I didn't use my vault file upon starting my computer and I didn't associate it to my apple ID. I bought a refurbished macbook pro (10.7.4), and now I forgot the administrator password. how can I reset that?

I don't have an encrypted code, I didn't use my vault file upon starting my computer and I didn't associate it to my apple ID. I bought a refurbished macbook pro (10.7.4), and now I forgot the administrator password. how can I reset that?

A bug has been filed: https://bugzilla.mozilla.org/show_bug.cgi?id=644566 .

Hi.i have an macbook pro with a forgotten efi password.how i to install a new mac OS on the my macbook?, hi.i have an macbook pro with a forgotten efi password.how i to install a new mac OS on the my macbook?

hi...i have a macbook pro with a forgotten efi password.i want to remove it for install a new OS....please help me!!

No. The only people that can help you are at an Apple store.
Just how in the world did you forget a Boot EFI password?
Next time you buy a computer don't set a EFI/BOIS password. If you must WRITE IT DOWN so you can always refer to it.

RECOVERING FORGOTTON ADMINISTRATOR PASSWORD FOR MACBOOK PRO WITH OS MOUNTAIN LION REQUIRES (A) OPTICAL DISK READER or (B) ANOTHER COMPUTER. I HAVE NONE OF THE TWO. I HAVE BEEN ABLE TO LOGIN TO APPLE SUPPORT AND COMMUNITIES. NO SOLUTION IS AVAILABLE

RECOVERING FORGOTTON ADMINISTRATOR PASSWORD FOR MACBOOK PRO WITH OS MOUNTAIN LION REQUIRES (A) OPTICAL DISK READER or (B) ANOTHER COMPUTER. I HAVE NONE OF THE TWO. I HAVE BEEN ABLE TO LOGIN TO APPLE SUPPORT AND COMMUNITIES. NO SOLUTION IS AVAILABLE

Terribly sorry Joseph Kriz. I had absolutley no intention of annoying anyone. This was the first time I have been communicating in a discussion group, and as I wrote my comments I had no idea how my typing would reflect and where my question would be going. Hope my unintentional typing will be forgiven and causes no further agitation.The only additional comment I can make on your response is that "I do not use capital letters or CAPS LOCK while I try to enter my administrator password". Thank you for guiding me

Refurbished MacBook Pro Owners: Post your experiences with "Refurbs" here.

Hello Everyone. For the past few months I've been seriously thinking about getting a Mac notebook. When I get my Mac, I plan to run Final Cut Express HD for a few years, and If I decide to get a MacBook Pro then after a few more years I'll upgrade to Final Cut Studio. During my research of Macs I've stumbled upon something that really seemed to catch my eye; Refurbished MacBook Pro's for 41% Off Original Price. As far as I know, according to a few refurbished MBP owner's comments and Apple's brief description of it's "Stringement Refurbishing Process," it seems like a good deal to me, but of course it's always good to ask those who have already purchased a Refurbished MacBook Pro to see just how good of a job Apple does on refurbishing their products. That's why I've come here. For your comments. For all of you who have previously purchased a Refurbished MacBook Pro or other related item, please tell me about your experiences with your refurbished products. Was it a good experience? Or was it a bad experience, and feel free to go into as much detail as you need because I'll read your entire comment no matter how long. As you can see I'm pretty desperate for some owner's opinions so I will very much appreciate any comments that you give me. Thanks in advance for all your help and comments!

I received my refurbished 2.16GHz Macbook Pro on Tuesday and had a similar instance to Ty-Guy. My shipping box wasn't visibly damaged but the Macbook Pro was warped in the center which caused the case to buckle out, right above the lid latch. I called Apple Care and they offered a full refund or an exchange. I opted for the exchange. After the call, I decided I might be able to live with the Macbook Pro as-is with maybe a little "tweaking". After a few hours of use I realized it also suffered from the glitchy DVD drive issue - some would read, some wouldn't, some that would read were ssssssllllloooowwww. So another call to Apple Care and 20 minutes later I had a Fedex return label emailed to me. 2 hours after I printed the label from the Fedex website, I received another email that my replacement Macbook Pro was already shipped Priority Overnight to me! However inconvenient it may be that I have to send a unit back for defects, Apple more than made up for it by handling it the way they did.
And as far as Apple's strict refurbishment process goes, it is more than likely that the Macbook Pro arrived warped due to the shipping/packaging and not to lack of quality control. My Macbook Pro had no support underneath the center of it in the package. Which when subjected to say, a delivery person dropping it, would result in the area without support taking the brunt of the force. At least, that's my interpretation of it.
12 Powerbook G4 Mac OS X (10.2.x)
12 Powerbook G4 Mac OS X (10.2.x)
12 Powerbook G4 Mac OS X (10.2.x)

Hello. I just bought a refurbished macbook pro and it did not come with any disks. Do I have to make my own bootable backup disk?

Hello. I just bought a refurbished macbook pro and it did not come with any disks. Do I have to make my own bootable backup disk?

Welcome to the Apple Support Communities
Open  > About this Mac > More Info. Macs with OS X Mountain Lion or Lion don't have discs, so you have to reinstall Mac OS X through Internet Recovery

I have a MacBook Pro with mountain Lion, I was wondering if I could use dictation or any other application to have a voice password.

I have a MacBook Pro with mountain Lion, I was wondering if I could use dictation or any other application to have a voice password.

I'm not aware of any application that will allow this. Most applications won't launch until after you login (which would include any utility that could do this). I'm not sure how much use there would be for something like this. For obvious reasons, a spoken password isn't particularly secure. I would imagine a blind person using a computer would still be able to manually enter a password. I would make sense for folks with other types of disabilities I suppose... so long as there isn't anyone around whenever they use their password.

Do the refurbished MacBook Pros come with replaced keyboards?

I was wondering about buying a refurbished MacBook Pro 15" as opposed to a brand new one, due to the high prices. However, I was wondering if Apple replaces things such as the keyboard and the trackpad while refurbishing it. I tend to hate the shiny keyboards that have a buildup of finger oil and dirt, and so when they say they

It will be all cleaned up, but there could be some cosmetic issues such as slightly worn/shiny keys as long as it doesn't effect operation. But, the crud and finger oil will be gone. My son purchased a refurbished iMac, and it looked like new (keyboard, mouse and all).
Apple has a web page that describes what refurbushed means. Take a look there before you buy. But, you get a full warranty just like a new computer and can get Applecare added. You also save some money.

Refurbished macbook pro UK - OS?

I am looking to buy a refurbished MacBook Pro 13" from the UK site, but I am waiting until they come with Lion preinstalled as I had major problems after installing Lion on my current Mac. I am looking at one at the moment but intead of specifying, the blurb just says OS X. I presume this means Snow Leapard (This machine was previously listed as coming with Snow Leopard).
Hmm - why are they doing that?
Are people put off buying knowing they will have to install Lion themselves with the reported problems, such as reduction in battery life which I have suffered?
Or is this some sort of recognition by Apple tha there is a problem?
What I am questioning is why they have seen the need to change the way in which the product is described.

You may need to reset your administrator password:
Resetting User Password in Lion and Mountain Lion
Boot into your Recovery Partition by holding down the Command and R keys whilst booting.
When the Recovery screen appears, go to the Utilities menu and open Terminal.
In Terminal, type:
resetpassword
...a small app will open and allow you to choose the user for whom you want to change the password. If you are the admin, be certain that you choose your admin user. Type in your new password twice and give yourself a good hint. Click OK (or Done or whatever) and reboot, enjoying the use of your new, hopefully memorable, password.
Good luck,
Clinton

I bought a used macbook pro with 10.9.5 but it didn't start up clean. There are a lot of programs etc. How do I know if it's ok to use?

I have a macbook pro that I want to give to my son for school. I just purchased a newer (used) macbook pro with more HD and memory to replace the one I use for work. I need to set up the new book and transfer all my stuff over, then clean the older one up for my Son. I'm concerned because the newer book I purchased on ebay. It didn't start up a if it were a clean machine. I turned it on and it is full of lots of programs and I'm worried the previous owners files and information are on the computer. They both have the OS X 10.9.5 (13F34) software.   I updated to the new iLife on the older one, the newer one has 09. I would appreciate the steps I should take. I have everything backed up on the older book through drop box and cloud, so I'm ready.   Also the seller told me the computer would have Mavericks already installed, but I don't see it.

Before buying a second-hand computer, you should have run Apple Diagnostics or the Apple Hardware Test, whichever is applicable.
The first thing to do after buying the computer is to erase the internal drive and install a clean copy of OS X. You—not the original owner—must do that. Changes made by Apple over the years have made this seemingly straightforward task very complex.
How you go about it depends on the model, and on whether you already own another Mac. If you're not sure of the model, enter the serial number on this page. Then find the model on this page to see what OS version was originally installed.
It's unsafe, and may be unlawful, to use a computer with software installed by a previous owner.
1. If you don't own another Mac
a. If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc from the Apple Store or a reputable reseller—not from eBay or anything of the kind. If the machine is very old and has less than 1 GB of memory, you'll need to add more in order to install 10.6. Preferably, install as much memory as it can take, according to the technical specifications.
b. If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for a MacBook Air. You should have received the media from the original owner, but if you didn't, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
To start up from an optical disc or a flash drive, insert it, then restart the computer and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
c. If the machine shipped with OS X 10.7 or later, you don't need media. It should start up in Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
d. Some 2010-2011 models shipped with OS X 10.6 and received a firmware update after 10.7 was released, enabling them to use Internet Recovery. If you have one of those models, you can't reinstall 10.6 even from the original media, and Internet Recovery will not work either without the original owner's Apple ID. In that case, contact Apple Support, or take the machine to an Apple Store or another authorized service provider to have the OS installed.
2. If you do own another Mac
If you already own another Mac that was upgraded in the App Store to the version of OS X that you want to install, and if the new Mac is compatible with it, then you can install it. Use Recovery Disk Assistant to prepare a USB device, then start up the new Mac from it by holding down the C key at the startup chime. Alternatively, if you have a Time Machine backup of OS X 10.7.3 or later on an external hard drive (not a Time Capsule or other network device), you can start from that by holding down the option key and selecting it from the row of icons that appears. Note that if your other Mac was never upgraded in the App Store, you can't use this method.
3. Partition and install OS X
a. If you see a lock screen when trying to start up from installation media or in Recovery mode, then a firmware password was set by the previous owner, or the machine was remotely locked via iCloud. You'll either have to contact the owner or take the machine to an Apple Store or another service provider to be unlocked. You may be asked for proof of ownership.
b. Launch Disk Utility and select the icon of the internal drive—not any of the volume icons nested beneath it. In the Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive.
c. An unusual problem may arise if all the following conditions apply:
          OS X 10.7 or later was installed by the previous owner
          The startup volume was encrypted with FileVault
          You're booted in Recovery mode (that is, not from a 10.6 installation disc)
In that case, you won't be able to unlock the volume or partition the drive without the FileVault password. Ask for guidance or see this discussion.
d. After partitioning, quit Disk Utility and run the OS X Installer. If you're installing a version of OS X acquired from the App Store, you will need the Apple ID and password that you used. When the installation is done, the system will automatically restart into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
e. Run Software Update and install all available system updates from Apple. To upgrade to a major version of OS X newer than 10.6, get it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the original owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed—you have to repurchase them.
4. Other issues
a. If the original owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're irrevocably linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Mac App Store Customer Service has sometimes issued redemption codes for these apps to second owners who asked.
b. If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able to authorize it immediately under your ID. In that case, you'll either have to wait up to 90 days or contact iTunes Support.
c. When trying to create a new iCloud account, you might get a failure message: "Account limit reached." Apple imposes a lifetime limit of three iCloud account setups per device. Erasing the device does not reset the limit. You can still use an iCloud account that was created on another device, but you won't be able to create a new one. Contact iCloud Support for more information. The setup limit doesn't apply to Apple ID accounts used for other services, such as the iTunes and Mac App Stores, or iMessage. You can create as many of those accounts as you like.

HT1338 Purchased a used macbook pro with Mountain Lion. My old Mac runs Snow Leopard is backed up to Time machine. How do I register the operating system to me and how do I use Time Machine to move my files to the new used computer?

Purchased a used macbook pro with Mountain Lion. My old Mac runs Snow Leopard is backed up to Time machine. How do I register the operating system to me and how do I use Time Machine to move my files to the new used computer?

If you look at the User Tips tab, you will find a write up on just this subject:
https://discussions.apple.com/docs/DOC-4053
The subject of buying/selling a Mac is quite complicated. Here is a guide to the steps involved. It is from the Seller's point of view, but easily read the other way too:
SELLING A MAC A
Internet Recovery, and Transferability of OS & iLife Apps
Selling an Old Mac:
• When selling an old Mac, the only OS that is legally transferable is the one that came preinstalled when the Mac was new. Selling a Mac with an upgraded OS isn't doing the new owner any favors. Attempting to do so will only result in headaches since the upgraded OS can't be registered by the new owner. If a clean install becomes necessary, they won't be able to do so and will be forced to install the original OS via Internet Recovery. Best to simply erase the drive and revert back to the original OS prior to selling any Mac.
• Additionally, upgrading the OS on a Mac you intend to sell means that you are leaving personally identifiable information on the Mac since the only way to upgrade the OS involves using your own AppleID to download the upgrade from the App Store. So there will be traces of your info and user account left behind. Again, best to erase the drive and revert to the original OS via Internet Recovery.
Internet Recovery:
• In the event that the OS has been upgraded to a newer version (i.e. Lion to Mountain Lion), Internet Recovery will offer the version of the OS that originally came with the Mac. So while booting to the Recovery Disk will show Mountain Lion as available for reinstall since that is the current version running, Internet Recovery, on the other hand, will only show Lion available since that was the OS shipped with that particular Mac.
• Though the Mac came with a particular version of Mac OS X, it appears that, when Internet Recovery is invoked, the most recent update of that version may be applied. (i.e. if the Mac originally came with 10.7.3, Internet Recovery may install a more recent update like 10.7.5)
iLife Apps:
• When the App Store is launched for the first time it will report that the iLife apps are available for the user to Accept under the Purchases section. The user will be required to enter their AppleID during the Acceptance process. From that point on the iLife apps will be tied to the AppleID used to Accept them. The user will be allowed to download the apps to other Macs they own if they wish using the same AppleID used to Accept them.
• Once Accepted on the new Mac, the iLife apps can not be transferred to any future owner when the Mac is sold. Attempting to use an AppleID after the apps have already been accepted using a different AppleID will result in the App Store reporting "These apps were already assigned to another Apple ID".
• It appears, however, that the iLife Apps do not automatically go to the first owner of the Mac. It's quite possible that the original owner, either by choice or neglect, never Accepted the iLife apps in the App Store. As a result, a future owner of the Mac may be able to successfully Accept the apps and retain them for themselves using their own AppleID. Bottom Line: Whoever Accepts the iLife apps first gets to keep them.
SELLING A MAC B
Follow these instructions step by step to prepare a Mac for sale:
Step One - Back up your data:
A. If you have any Virtual PCs shut them down. They cannot be in their "fast saved" state. They must be shut down from inside Windows.
B. Clone to an external drive using using Carbon Copy Cloner.
1. Open Carbon Copy Cloner.
2. Select the Source volume from the Select a source drop down menu on the left side.
3. Select the Destination volume from the Select a destination drop down menu on the right
side.
4. Click on the Clone button. If you are prompted about creating a clone of the Recovery HD be
sure to opt for that.
Destination means a freshly erased external backup drive. Source means the internal
startup drive.
Step Two - Prepare the machine for the new buyer:
1. De-authorize the computer in iTunes! De-authorize both iTunes and Audible accounts.
2, Remove any Open Firmware passwords or Firmware passwords.
3. Turn the brightness full up and volume nearly so.
4. Turn off File Vault, if enabled.
5. Disable iCloud, if enabled: See.What to do with iCloud before selling your computer
Step Three - Install a fresh OS:
A. Snow Leopard and earlier versions of OS X
1. Insert the original OS X install CD/DVD that came with your computer.
2. Restart the computer while holding down the C key to boot from the CD/DVD.
3. Select Disk Utility from the Utilities menu; repartition and reformat the internal hard drive.
Optionally, click on the Security button and set the Zero Data option to one-pass.
4. Install OS X.
5. Upon completion DO NOT restart the computer.
6. Shutdown the computer.
B. Lion and Mountain Lion (if pre-installed on the computer at purchase*)
Note: You will need an active Internet connection. I suggest using Ethernet if possible because
it is three times faster than wireless.
1. Restart the computer while holding down the COMMAND and R keys until the Mac OS X
Utilities window appears.
2. Select Disk Utility from the Mac OS X Utilities window and click on the Continue button.
3. After DU loads select your startup volume (usually Macintosh HD) from the left side list. Click
on the Erase tab in the DU main window.
4. Set the format type to Mac OS Extended (Journaled.) Optionally, click on the Security button
and set the Zero Data option to one-pass.
5. Click on the Erase button and wait until the process has completed.
6. Quit DU and return to the Mac OS X Utilities window.
7. Select Reinstall Lion/Mountain Lion and click on the Install button.
8. Upon completion shutdown the computer.
*If your computer came with Lion or Mountain Lion pre-installed then you are entitled to transfer your license once. If you purchased Lion or Mountain Lion from the App Store then you cannot transfer your license to another party. In the case of the latter you should install the original version of OS X that came with your computer. You need to repartition the hard drive as well as reformat it; this will assure that the Recovery HD partition is removed. See Step Three above. You may verify these requirements by reviewing your OS X Software License.

Can I have an iPhone, ipad and MacBook Pro with the same apple id

Can I have an iPhone, ipad and MacBook Pro with the same apple id. When I use I tunes it get confusing and I have a paid app that needs the same id

When syncing the iPhone and iPad with iTunes on your computer that is logged in with the Apple ID you plan on using on all three, the Apple ID should be transferred to the iPhone and iPad for the iTunes & App Stores on each device. If not, you'll need to sign out of the existing Apple ID on the iPhone and iPad followed by signing in with the Apple ID you want to use on both.
Keep in mind that all 3rd party apps include DRM protection which is tied to the iTunes account or Apple ID that was used to download the apps. With an app installed on your iPad and iPhone that was downloaded with a different Apple ID from the one you will be using now, you will need to use that Apple ID and password to install app updates for those apps. Not possible to transfer apps purchased with one Apple ID to another or to merge Apple IDs.

Refurbished macbook pro with a password

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