Refurbished Toshiba Satellite C55-A completely locks up/freezes

I've had this laptop for only two weeks and it is already giving me problems.I am running Windows 8 and since it's new the only things I have installed are a mozilla firefox browser and a program I use for online teaching. Last week on November 12 and today it completely froze. By that I mean even the cursor would not move and using ctr+alt+delete didn't work either. I've never seen a computer do that before. The only thing I can do is to power it off manually and restart it. It restarts fine after that.
The first time was while watching a youtube video. The video stopped and there was a loud buzzing from the speakers.
Today it happened while I was doing my online teaching. It completely locked up.
-I have already scanned the hardrive for errors, nothing came up.
-There are no updates for windows or toshiba
- It's not getting unusually hot.
- It is running on ac power.
- The only anti-virus stuff I have is the trial norton software and the windows anti-virus software
- When it happens, I'm not running a bunch of things at once.
It could possibly be an app. When I shut down my computer, it says that it can't shut down until one app closes but it doesn't say which one. It eventually closes it itself and powers off.
It's only happened twice but it should not be happening at all. I really don't want this to affect my job, so any help would be appreciated. Thank you!

You should only be running 1 Anti-Virus program. Running more than 1 at a time tends to cause conflicts.
Also, you gain more information from your freezes from your Event Viewer.
Control Panel > Administrative Tools > System > Event Viewer > (The first you should look at it is Applications to see if you have any Failed Buckets, or Critical Events)
(The second one you should look at is the System events, Any Stop errors and Critical errors) you should be able to obtain a fair amount of information on what is causing your freezes.)
If you need help reading the events, Right Click on Applications > Save All Events As > C55app
                                                           Right Click on System > Save All Events As >C55sys
You can ZIP them or use WinRAR to compress and send them via email.
Then send me a PM and I will provide and email address for you to send them to me and I will debug them for you.
-Kenna 
"Knowledge should be unrestricted and the most important commodity we can offer to help one another."

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