Refused Subscription Payment

I received the second email notification, that my subscription payment was refused the second time, probably due to, that the related credit card is no longer exist. For buying Skype Credit I use a new credit card but probably the subscription renewal still remembers to the old card. I tried to change this but I do not have (any more) the subscription listed on my account, probably because it has expired. Any suggestion, what to do?

atur4kp wrote:
I currently have unlimited india calling plan.
Hello
According to your account you have one Subscription - the Unlimited UK/India Plan - not the Unlimited India Plan. Please clarify. PayPal couldn't process your original order due to the expired credit card. As you have now updated your card you should resubmit your order. If you cancel a Plan which is no longer available or allow it to expire you will lose it permanently.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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My subscription payment didn't work

Hi
I need help with my subscription payments, it's been working for over a year and now suddenly it has a problem with my payment. My back account is not the problem money wise.
So my question is do I start up a new subscription or wait and it will re-boot so to speak. I would like to use it asap.
Look forward to a reply
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I had a mesage saying installer and didn't work at all.
What was the actual message?

Subscription Payment refunds

Hi,
I subscribed for a months unlimited world subscription but decided after the first month that it was not for me and cancelled my subscription.
I have been billed again for this thru my credit card.
I am unable to get to the refund email screen, I cannot get past the instruction screen and therefore am unable to request a refund by email.
I can get to the request a refund screen but when I confirm we go into a loop,
I have listed the instructions below.
Click this link.
Sign in to your account (if you’re not signed in already).
Choose the help topic Payments and the related problem Refund requests.
At the bottom of the page, click Continue support request, and then click Send an email.
Enter your details in the fields provided. Under Further information, make sure you select the order that you’re requesting a refund for, and give your reasons for requesting it in the box provided.
Under Your problem, enter as much detail about your issue as possible, and then click Send support request. We will get back to you as soon as we can
I can never get to the send an email screen after clicking on Continue support request.
After clicking the payment problem option and then refund request I can click the Continue Support request at the page bottom.
this screen takes me to the Support network or Chat Support but no Send an Email link appears to be there
Any help would be appreciated

How do I get refund for subscription payment made without my knowledge.
How do I cancel auto recharge?

Does PayPal allow you to offer subscription payments?

Does PayPal allow you to offer subscription payments? I know
that you can
set *yourself* up to make subscription payments to another
party, but can
you have a "button" allowing site visitors to sign up to make
subscription
payments?
Thanks in advance for any help..
Patty Ayers | www.WebDevBiz.com
Free Articles on the Business of Web Development
Web Design Contract, Estimate Request Form, Estimate
Worksheet

You're welcome!
"P@tty Ayers" <[email protected]>
wrote in message
news:e37luu$68a$[email protected]..
> Thank you, Dan, yes.
>
>
> --
> Patty Ayers | www.WebDevBiz.com
> Free Articles on the Business of Web Development
> Web Design Contract, Estimate Request Form, Estimate
Worksheet
> --
>
> "Dan Galfano" <[email protected]>
wrote in message
> news:e37lkd$5sf$[email protected]..
>> Click on Merchant tools. In the right side of the
page, under Key
>> Features, see Subscriptions and Recurring Payments.
>>
>> Is that what you're looking for?
>>
>> Dan
>>
>>
>> "P@tty Ayers"
<[email protected]> wrote in message
>> news:e37lbm$5di$[email protected]..
>>> Any assistance finding this on the site? I've
been at it for about half
>>> an hour.
>>>
>>>
>>> --
>>> Patty Ayers | www.WebDevBiz.com
>>> Free Articles on the Business of Web Development
>>> Web Design Contract, Estimate Request Form,
Estimate Worksheet
>>> --
>>>
>>>
>>>
>>> "Dan Galfano"
<[email protected]> wrote in message
>>> news:e37l67$582$[email protected]..
>>>> Yes you can.
>>>>
>>>>
>>>> "P@tty Ayers"
<[email protected]> wrote in message
>>>> news:e37l4p$56e$[email protected]..
>>>>> Does PayPal allow you to offer
subscription payments? I know that you
>>>>> can set *yourself* up to make
subscription payments to another party,
>>>>> but can you have a "button" allowing
site visitors to sign up to make
>>>>> subscription payments?
>>>>>
>>>>> Thanks in advance for any help..
>>>>>
>>>>> --
>>>>> Patty Ayers | www.WebDevBiz.com
>>>>> Free Articles on the Business of Web
Development
>>>>> Web Design Contract, Estimate Request
Form, Estimate Worksheet
>>>>> --
>>>>>
>>>>>
>>>>
>>>>
>>>
>>>
>>
>>
>
>

CC subscription payment issues.

My sept CC subscription payment bounced a couple of days ago. I'm trying to correct and bring payments up to date. But can find no options online in my account to do this. The customer service button in the side bar goes to a error page!! Can anyone help?

Hi John Novotny,
Please refer the kb: http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html .
Regards,
Romit Sinha

Taking too many subscription payments

My company has 4 Creative Cloud Subscriptions but Adobe are taking 5 subscription payments form the company credit card. I have transaction ID for payments but am getting nowhere trying to speak to someone to sort this out. Please help as a matter of urgency. I expect a full repayment of the money you are taking without authorisation. We only recive 4 invoices.

Hi Beverley I am getting nowhere! I am close to cancelling all subscriptions!!
Below is transcript of online Chat. Can you please call me on the telephone number below to resolve this??
You are now chatting with Dhananjay.
Dhananjay: Hello! Welcome to Adobe Customer Service.
Neil: Hello
Dhananjay: Hi Neil
Neil: My company has 4 Creative Cloud Subscriptions but Adobe are taking 5 subscription payments form the company credit cards. I have transaction ID for payments but am getting nowhere trying to speak to someone to sort this out. Please help as a matter of urgency. I expect a full repayment of the money you are taking without authorisation. We only recive 4 invoices.
Dhananjay: May I please have your email address registered with Adobe?
Neil: My own one is [removed], but we also have subscriptions on [removed IDs]
Dhananjay: Thank you for the confirming.
Dhananjay: I will be glad to check and help you with this issue.
Neil: Thanks
Dhananjay: Thank you for waiting. One moment please.
Dhananjay: I checked to see you have Creative Cloud membership (one-year)
Neil: yes
Dhananjay: For [removed]
Dhananjay: Order Date: Jul. 15, 2013
Neil: yes that one is correct
Dhananjay: Sorry for the wait. Please do stay online.
Neil: ok
Neil: ok
Dhananjay: May i know why you want to cancel this order?
Neil: I do NOT want to cancel this order.
Neil: A payment of £38.11 was taken from credit card on 27 October with reference of DSSY012698981DT, please tell me what subscription that is for.
Dhananjay: Okay.
Dhananjay: Please stay online for 2 to 3 minutes while I check this information for you.
Neil: ok
Dhananjay: I'll be right with you.
Neil: thanks
Dhananjay: I checked and see your order is for ID [removed]
Dhananjay: Order number AD001185187UK
Dhananjay: Dated 26-Oct-2013
Neil: but a payment of £22.23 is being taken on 16th October for this subscription. Reference is DSSY013475821DT
Dhananjay: The above order you want to retain?
Dhananjay: AD001185187UK?
Neil: yes, but why is there a payment of £22.23 being taken on 16th October with reference DSSY013475821DT??
Dhananjay: I checked and see Re: Taking too many subscription payments is for DSSY013475821DT Order date 15-Jul-2013 Id [removed]
[removed] are both the same person so I only need one subscription. please cancel AD001185187UK.
Dhananjay: Please stay online, while I cancel the subscription for you.
Neil: ok
Dhananjay: Thank you for waiting. One moment please.
Neil: ok
Dhananjay: This is the one which is charged £38.11
Neil: correct
Dhananjay: As one year contract is expired and you have been moved to standard price.
Neil: ok
Dhananjay: I'll be right with you.
Dhananjay: Sorry for the wait. Please do stay online.
Neil: ok
Dhananjay: Please be informed a (Cancelation fee will apply if customer cancels 30 days +/- of their annual commitment date).
Dhananjay: cancelation fee is calculated as 50% amount of the remaining month’s charges (excluding the current month).
Neil: Cancel whichever subscription will cost the least to cancel, either AD001185187UK or AD001610869UK
Dhananjay: I will check.
Neil: is it cheaper to cancel AD001610869UK as its renewal is is July?
Dhananjay: As you have been paying £22.23
Dhananjay: For this order dont cancel that.
Dhananjay: As Account Activated: 15-Jul-2013
Dhananjay: You will have to pay the same amount for one year better cancel the other order.
Neil: As a cancellation fee only applies if customer cancels 30 days +/- of their annual commitment date, and £22.23 account renewal is July, there will be no cancellation fee for this one.
Dhananjay: Weren't you informed about the renewal?
Neil: No!
Dhananjay: As Account Activated: 15-Jul-2013 already 3 months are up Neil
Thanks
Neil
http://www.designworksdigital.co.uk/DW_Email_Signature/Logo.gif<http://www.designwork.co.uk/>
Neil Rapson / Director
40 Trafalgar Lane
Edinburgh EH6 4DJ
Adobe Authorised Print Service Provider / ISO9001:2008 Accredited Company
Designworks Design & Artworking Ltd is a limited company registered in Scotland / Registered no. SC192515.
Message was edited by: Beverley Gray

HELP With Subscriptions / Payments

Hi , It seems as you guys tried to charge my card yesterday , On yesterday there was no money in my acct , but there will be money deposited after midnight tonight, so the monthly fee will be able to go threw at that time will that be an issue ? and is there anyway that you can have your system ONLY charge my card on the 3rd of the month , as to not have that issue happen again ? also i was considering a 3 month premium subscription , how ould i be able to change that and how does that work with the 3 month subscription for the phone number that i currently have ? ( i am about 30 days into that PLEASE let me know so i know how /what is teh best route to take for your payment . Endora

Hi Endora,
I checked your account and Unlimited US&Canada subscription payment went through now. It's extended till October.
Subscription recurring payments are taken 3 days before in order to avoid any last minute payment delays.
If you are interested in Skype Premium and Unlimited US&Canada bundle then purchasing it won't affect your Online Number.
Online Number is a separate product and not linked to your subscription.
If you want you can cancel next recurring payment for your Unlimited US&Canada subscription. It will still run till October 3, 2011
Then you can maybe wait for couple of days and purchase Skype Premium on the 6-7th and even when recurring payment is done 3 days before it should still work out for you if there will be money on your account by 3rd.
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Payment refused, subscription expiring today

Hello there,
I hope someone can assist me. I currently have unlimited india calling plan. This product was discontinued sometime ago. However i still hold the subscription as i have been holding this subscription for a long time.
However on friday (day before yesterday) my payment for the subscription was refused due to my debit card not valid anymore.
I have spoken to the skype customer service via chat on friday and they advised me to update the card details which i did , and i was told the subscription will be renewed automatically which didnt happened.
I again spoke to the skype customer service yesterday and they advised me the same thing again to update the card details which i did yesterday and i was confirmed the subscription will be renewed within 24 hours, which , when i checked today, didnt happened.
I spoke to the skype agent today again to renew my skype subscription , but agent advised me the same thing as other agents to update the details . I told him that i have already done that twice.
Then he advised me to cancel my subscription and reactivate again. But i dont want to go this way, becoz if i cancel the subscription and then not being to to reactivate i will loose the product even for today.
My skype subscription still says active in the account status. However no payment has been taken yet. and my subscription expires tonight.
Can someone kindly let me know what can i do to retain my subscription? as i dont want to loose it
The thing i have done till now are :
(1) updated my payment details twice
(2) added three source of payment (1 using credit card, another using paypal, and the third using debit card
i was advised by the agent , that the payment system is automated. Can someone let me know when the system will try to take the payment second time. as the first time being refused first time on friday?
OR please someone can advice me a alternate way to retain my subscription?
thanks

atur4kp wrote:
I currently have unlimited india calling plan.
Hello
According to your account you have one Subscription - the Unlimited UK/India Plan - not the Unlimited India Plan. Please clarify. PayPal couldn't process your original order due to the expired credit card. As you have now updated your card you should resubmit your order. If you cancel a Plan which is no longer available or allow it to expire you will lose it permanently.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Skype Unlimited World Subscription Payment Refused

If you have failed to pay due to credit card expiry or any other reason and once Skype has tried to charge you and they fail and cancel your subscription - you can't do anything to renew your subscription - or can you?
I have wasted three days and umpteen hours trying to renew my refused payment cancelled subscription - but no luck. Today I had even a call from their customer service to personally tell me that they can not do anything for me. So thats that.
But most annoying thing is that their own website says this -
"If your credit card expires (or the payment fails for any other reason), we will let you know that the recurring payment failed, and give you time to change your payment method and keep your subscription running.
If you don’t change your payment details in time and your subscription expires, you have up to 90 days to reactivate it by updating the payment method. By doing this, you can maintain your current subscription settings."
Read it yourself -
https://support.skype.com/en/faq/FA1781/how-can-i-pay-for-a-subscription
This is shameful skype - stop treating your customers like this.
Is there any way to reverse their decision - any one? What does consumer laws say about this?

No. India is not in the list of countries covered by this subscription.
http://www.skype.com/en/offers/free-unlimited-world-calling-subscription/

Refused subscription

HI this is elias (cabrowncito) I just noticed that my automatic payment for a 3 month subscription was refused and as a result I've been playing high rates when calling to Mexico, also when making calls from my phone its been using my plan minutes and I wonder if is doing this because I don't have a subscription. And by the way I need to know why my payment was refused and you guys didn't let me know.

atur4kp wrote:
I currently have unlimited india calling plan.
Hello
According to your account you have one Subscription - the Unlimited UK/India Plan - not the Unlimited India Plan. Please clarify. PayPal couldn't process your original order due to the expired credit card. As you have now updated your card you should resubmit your order. If you cancel a Plan which is no longer available or allow it to expire you will lose it permanently.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Email sent by bank re skype subscription payment

I have just had an email telling me that a 3 month subscription is being taken from you by my bank. It was a scam email i think but i am just checking as i have not authorised a payment as i do not need a subscription.
Please can you let me know how i can contact skype customer service to sort this out. I am in the UK.

Hi, KWhillier24, and welcome to the Community,
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
As you know you intend to contact Customer Service, after you have signed on to the Skype website, skip past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the "button" appears at the lower right corner of the website page). You may also skip past in Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started.
If the charge is fraudulent, remember also to contact the issuer of the payment method. If you use a third-party payment processor such as PayPal or MoneyBookers, contact them to report the charge as well. In such cases, I always recommend changing all of these account passwords immediately, if you have not already done so.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Bank blocked subscription payment.

Hi, For some reason my bank blocked my recurring payment for the current month (along with my entire card).When I called to get it unblocked, they said that I have to ask spotify to charge me again, but my subscription is running w/o issue and my new charge date is the 30th of July. The payment still hasn't appeared on my statement, but these usually appear with about a week delay. Can someone sort me out here?

Hi Ashutosh,
Please try to use Payment Order Functionality. This option is available in the Payment Methods in Country in FBZP.
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Kiron Kumar T.

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I'm a bit confused about my subscription - I bought 1 60min recurring one today - 1 Feb. My next payment is due on 26 Feb. That isn't a month. Why isn;t my next payment on the 1st of March, and the 1st of each month thereafter?

According to == the FAQ : == "The recurring payment is taken three days in advance of your subscription expiring, to ensure prompt delivery of your subscription."
Hth
On ne regarde pas l'avenir dans un rétroviseur !
IMac Intel Core i3 3.2 GHz - RAM 12 GB - OS 10.10.3
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Monthly Creative Cloud subscription payment has nearly doubled without notice

I have had a Creative Cloud subscription since it was introduced. Since November, the monthly payment has nearly DOUBLED. Why is this, and why wasn't I notified before this happened? I don't use all of the software, and cannot justify a nearly 100% increase in payment for the service.

This is an open forum, not Adobe support... Adobe support may be able to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Subscription payment failure, AGAIN!?!?!

Hi,
this is like the third time I´ve had seriously problems with my Spottily Premium monthly debilitation (I have a subscription).
This meens me going to work and all sudden some not very nice and really loud commercial screams in my ears and when I get home to check everything out there is nothing wrong with my credit card details and there´s funds in my bank account so can you please help me with this? After this happening to me a couple of times now I´m starting to get really annoyed.
In hope for help,
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Sorry, Richard: no change.
After entering my VISA card details yet again, I get: "Declined, please check or change payment details.".
After changing payment method to PayPal, everything goes smooth until I get to "Confirm purchase". Then I get this:
"Payment failed. Please make sure that you have sufficient funds and that your credit card has not expired, if you're using one. To see your current payment details please go to your subscriptions page. If you still get this message after updating your payment details please log out, log in and then try again."
I just checked with my bank that I have plenty of money available so it can't be a problem with my account. My card expiration is due to months in the future. Also my PayPal account is of the type "premium" and my status is "verified". Also I've enabled my VISA card to be used on online purchases (which I weekly, might I add).

Refused Subscription Payment

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