Reg alert for open service orders

Hi,
When a call agent confirms an account in ICWC, if there are any open service orders with the account an alert should appear with the open Service Order number.
regards,
Sarat.

Hi,
You have to define Alert modeler and assign it to your webclient profile. After confirming an account alerts agents to existing documents, which the system finds in the interaction record. This alert contains a link, which agents can use to navigate directly to the existing documents.
Reward points if helpful.
Shridhar

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Trigger alert for open service orders

Hi,
We are using CRM 7.0. We have a need where we wan to trigger an alert on BP confirm to say " <customer name> has <#> open service orders". This alert should only be triggered if the customer has at least one open service orders.
Thanks
Dan

Hello Dan,
This process is descibed also in the RKT material for CRM 7.0, but here is a quick overview of the main steps:
Create an alert in the Alert Editor that contains the attribute Fact Base - Service Order/Ticket ID, which will show up in the alert editor as [FACTBASE$BT_CURR_OBJ_ID]. At runtime this attribute will be replaced by the ID of the actual open service ticket. Make sure that you also specify the navigation object: type/action BT116_SRVTK:B (Service Ticket:Display).
Then create a rule in the Rule Modeler using context Intent-Driven Interaction. You would have a condition like, "If current event = BP Confirmed" and an action Trigger Alert, with the ID of your alert above in the parameter.
One alert will then show up for each open service ticket/order. If there are no open tickets/orders for that customer, no alert will be triggered. Clicking on any alert will navigate to that specifc order/ticket mentioned in the alert.
Best regards,
John

LSMW for open notifications,open sales order & open service order

Hi Gurus,
Can anyone please tell me how to go about writing LSMW's for open notifications,open sales order & open service order.
This is for service processing in CS ,where has the scenario is
Create Notification (IW51) --> create Sales Order(Multiple Line Items) ( VA02) --> Create Service Order ( IW32)
Service order is automatically (Item Proposal) generated w.r.t Sales Order (multiple line items)
How to I do the recording for transactions in such a scenario.
Please suggest!
Thanks!
Vinod

you can use the below LSMW IDOC method
SALESORDER_CREATEFROMDAT2       Sales order: Create Sales Order
SERVICENOTIFICATION_CREATEFROM Create service notification
SERVICE_CREATE                  Creation of a Service Master Record
CARNOT                          Delivery: Shipping notification
DESADT                          Shipping notification
DESADV                          Delivery: Shipping notification
INOTIF                          Notifications
INTUPD                          Notification Status Update
ISU_ADVICE                      IS-U Deregulation: Notification
ISU_CHANGE_REQUEST              IS-U: Notification of Change to
ISU_MAINT_SO                    IS-U Dereg.: Notification of Dev
ISU_REMITTANCE_ADVICE           Transfer Notification

Open Service Orders

On December 31st the client would have open service orders in old company code.
We wish to transfer these service orders to a new company code.
How to calculate WIP and post balances to WBS in the service orders in new company code.
Getting lost! Any help?
Reg

Hi,
You have to define Alert modeler and assign it to your webclient profile. After confirming an account alerts agents to existing documents, which the system finds in the interaction record. This alert contains a link, which agents can use to navigate directly to the existing documents.
Reward points if helpful.
Shridhar

Open Service Order - Template

Dear Friends,
I need to upload few open service orders hence could you please let me know where to search for some Migration templates [Excel file] which I can use to input all the service order data and later upload the same.
Thanks & Regards
Prasad Subramanya

Hi,
Create your own LSMW / BDC that will give an Excel Template.
Babu

Report for open process orders

Dear SAP experts,
As the period of the process order from open to close is not short, will take 1 or 2 months in our business case, so we want to find a report which can get the information just like the output of KSPP(for planned orders) .
I tried to analysis the logic of program KSPP, and it seems the function modules based on the planned orders only.
Is there any way to get the similar report for open process orders?
Many Thanks,
Lisa Yao

Is there any clues?

Transaction for Open Sales Orders

Hi Experts
can u let me know the Transaction for Open Sales Orders.
Regards,
kumar

you can check the tcode
VA05.
vijay

Data Migration for Open Purchase Order

Hi, All,
Is there anyone know how to Count the volume for Open Purchase Order. What's the normal strategy for the Data Migration and Cut-over stage?
My client want to know how many Open Purchase Order in the legacy system and then determine manual or automatic data migration. If manual, how to do? If automatic, how to do? Because all materials and vendors, plants are different number. How to track? How to find out to match between new and old?
Thank you very much

JC,
Sounds a bit early to be making decisions about the realization phase. It doesn't sound like you have finished the Blueprinting phase yet, much less the testing phase.
Anyhow, in my experience I typically use LSMW (Legacy system migration workbench) to load MM master data (material masters), Inventory (WIP, RM, FG, etc) Purchasing Master data (Vendors, Purchase Info Records, Source Lists, Quota Arrangements), and Purchasing transactional documents (POs, PurReqs, Scheduling Agreements, etc). Depending on the complexity and volume of data, it may be necessary to write custom programs to load the data. You will find this out during your requirements gathering.
It is uncommon but possible to load all of these data manually. I have never run across a client that wants to pay a consultant's hourly rate to sit at a terminal to peck away loading master data, so if the client intends to have his own users enter the data manually, the project manager should make provision that there will be qualified TRAINED client employees available for this data entry. I did help with a portion of a conversion once manually; of Sales Credits, but there were only about 30 SD docs to load. I did this the evening before go-live day, while I was waiting for some of my LSMW projects to complete in the background.
A good opportunity to 'practice' your data loads is right after you have completed your development and customization, and you have gotten the approval from the client to proceed from the pilot build to the full test environment. Once you have moved your workbench and customization into the client's test environment, but before integration testing, you can mass load all, or a substantial portion of your conversion data into the qual system. You can treat it like a dry run for go-live, and fine tune your processes, as well as your LSMW projects.
Yes, it is good practice to generate comparisons between legacy and SAP even if the client doesn't ask for it. For Purchase orders on the SAP side, you could use any of the standard SAP Purchasing reports, such as ME2W, ME2M, ME2C, ME2L, ME2N. If these reports do not meet the requirements of the client, you could write a query to display the loaded data, or have an ABAPer write a custom report.
You didn't ask, but you should also do comparisons of ALL loaded data - including master data.
It sounds like you are implying that the client wants YOU to extract the legacy data. For an SAP consultant, this is not very realistic (unless the legacy system is another SAP system). Most of us do not understand the workings of the myriad legacy systems. The client is usually expected to produce one or more legacy system technical experts for you to liase with. You normally negotiate with the technical expert about every facet of of the data migration. In addition, you will liase with business users, who will help you and the implementation team to logically validate that the final solution (turnkey SAP production system, fully loaded with data) will meet the client's business needs.
Finally, you mentioned how do you track the mapping of master data between legacy and SAP. There are many ways to do this. I normally try to get the legacy person do the conversion on his end, eg, when he gives you the load file, you would like to have already translated the master data and inserted the SAP relevant values into the file. If this is not possible, I usually use MS Access databases to maintain a master map, and I perform the mapping on a PC. If your data package is small, you can probably get by using MS Excel or similar.
Good Luck,
DB49

New Report for Opens Sales order and P.O from Plant and S.Loc

Dear Gurus
We have repory requiement for Open sales order and P.O to deliver from particular plant and S.Loc.
If you have already developed this kiond of report help me inthis case.
Thanks
ramki

closed

Collective deliveries for open sales orders

Is there any process or transaction code for creating the collective Picking for open sales orders.
In my company we are not using the Warehouse management, so we pick the goods manually.
If there is any way plzpost the answer.

Check if VG01 helps you if you enter "K" as Group Type
Cheers

FM For Open Sales Orders

Can someone tell me if there is any FM to list out the Open and Closed Sales Orders as per indicator?
Thanks,
Archana.

you can check this program.... SDEWUORD
It contains the logic for open sales orders. you can check the routine FORM FILTER_OPEN_ORDERS in th above program it might be helpful for you.
siri...
check this fm also..........OPEN_ORDER_SALES

BAPI for Open production orders

Hi All,
Any BAPI for open production orders?.... Using BAPI i want to upload open production orders informatiomations.... Please help
Thanks & Regards
Santhosh

Hi,
Please check the following BAPI,
Goto BAPI tcode, select hierarchical tab
Production orders,ProductionOrder ,ProdOrdConfirmation , RCVPRORDCF and check the BAPIs

Standard report(for open PO order items) with estimated Delivery dates

hi friends
i would like to know if there is any standard report(for open PO order items) with estimated Delivery dates on it.
thanks
alahari

ME2M (by material)
ME2L (by vendor)
ME2N (by number)
Use selection parameter WE101 for open GR
and scope of list EINT (scheduling lines)

Function module for open sales order and open PO

hi all,
can anyone please tell me that is there any function module to get open sale order and also for open purchase order?
regards saurabh.

Hi ,
In EKPO Table u select this fields Purchase Document no and Item no of Purchsing Document , Material no , and Purchase Order Qty.
In MSEG Table u select this fields Purchase Document no and Item no of Purchsing Document , Material no , and Qty.
Both Tables having Purchase Document no , So Purchase Doucment no throguh u will get the Material and qty , Finally u Subract the both Material Qty's .
u will get the Open Po For particular Material.
If ur not getting ,Inform me .
Regards ,
Shankar GJ

Transaction code for Open sales order other than VA05

Hi all,
Can any one tell me what is transaction code for open sales order other than VA05.
Please help me .
Thanks & Regards ,
Srikanth P.

Hi Srikanth,
You can try below options.
1- VA05N - This can be run for multiple sold to party & multiple material, etc which was not in VA05. But this doesn't have all columns in VA05 report.
2 - You can check the sales order tables from transaction SE11 or SE16N
Try with below tables for your requirement.
Sales order Header data - VBAK
Sales order Item data - VBAP
Schedule Line Data - VBEP
Business data - VBKD
Status header - VBUK
Status items - VBUP
Best regards,
Anupa

Reg alert for open service orders

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