Reg : Blackberry Z10 switched OFF

Hi I got my blackberry mobile in Amazon at last month, I am facing the problem that the battery is having 20% of charge eventhough my phone is gng to sitched OFF for some time

Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
With the battery inside, connect your BB to the wall charger
Leave it alone for 2 hours, no matter what the LED or the display does
Remove the battery
Wait 15 minutes
Insert the battery
Wait another 2 hours, no matter what the LED or the display does
This has been known to "kick start" some BBs. If that does not cure it, then do the process again, but this time increase the wait on step 4 to 2 hours, and perhaps as long a 4-5 hours.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
Obtain access to a known good and identical BB...use your battery in it and see what happens
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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PIN: C0001B7B4 Display/Scan Bar Code
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BlackBerry z10 switching off automatically when the battery is less tha k 50% and opening when connecting to a charger

BlackBerry z10 is switching off automatically when the battery is between 40 to 50%. And opens when I connect the charger.
First it gives a logo of a red sign. And the light. Then after few red light it opens. Pleaseee help.

I had the same problem, it happened as soon as I got my phone so Telus replaced it under the 30 replacement policy. If past 30 days they repair it.
Have it repaired or replaced.

BlackBerry Z10 switches off itself!

I have been using this phone for 2 months...and it switches off when the battery percentage is 40-50%....need help!

Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
With the battery inside, connect your BB to the wall charger
Leave it alone for 2 hours, no matter what the LED or the display does
Remove the battery
Wait 15 minutes
Insert the battery
Wait another 2 hours, no matter what the LED or the display does
This has been known to "kick start" some BBs. If it fails, please re-try, but increase the wait time in step 4 to at least 2 hours, and perhaps as long as 4-5 hours.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
Obtain access to a known good and identical BB...use your battery in it and see what happens
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry z10 turning off automatically

my blackberry z10 is turning off automatically every day 1-2 times, i have also factory reset it still the problem is same.what should i do?????

Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
With the battery inside, connect your BB to the wall charger
Leave it alone for 2 hours, no matter what the LED or the display does
Remove the battery
Wait 15 minutes
Insert the battery
Wait another 2 hours, no matter what the LED or the display does
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
Obtain access to a known good and identical BB...use your battery in it and see what happens
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!

Blackberry curve switching off

Hi everyone i have had my new blackberry for about a month now and in the passed 2 days ive gone to use it and it just switches off and will not restart even when removing the battery and re fitting it.The only way to get it to restart is to plug it back into the charger and it comes on but says the battery is flat although i no it cant be as it was charged up all night.Is there any way of re booting it or has anyone else had this problem.Thank you

I have a similar problem. It will turn off in teh middle of a call where I know I have service and a freshly charged battery. When mine startsup again, it can cycle for an hour or more trying to re-boot. I get alternating black screens and the hour glass. the longest this has happened is for 2 hours!!

Blackberry z10 tuning off automatically

my blackberry z10 is turning off automatically and it is opening when i press the power button, some times it is tuning off and tuning on automatically it is ocurring 1-2 times at once charge. i have also factory reset it, still the problem is same. so can u tell me that what should i do?????
Solved!
Go to Solution.

Fold a small piece of paper and wedge it along the top edge of the battery (the top, opposite the end with the contacts). See the image below where the red arrows are.
Try that a few days and see if the restarting persists.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry z10 turning off automatically

my blackberry z10 is turning off automatically every day 1-2 times, i have also factory reset it still the problem is same.
what should i do?????

Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
With the battery inside, connect your BB to the wall charger
Leave it alone for 2 hours, no matter what the LED or the display does
Remove the battery
Wait 15 minutes
Insert the battery
Wait another 2 hours, no matter what the LED or the display does
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
Obtain access to a known good and identical BB...use your battery in it and see what happens
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

My z10 switches off at 50% battery

I don't understand why my device switches off at half the battery even when it has half charge left . could anyone help me.

charles71421 wrote:
I don't understand why my device switches off at half the battery even when it has half charge left . could anyone help me.
What is happening is that your on-device battery meter is off-sync with the actual battery charge. Connect to your OEM wall outlet battery charger and while still connected and powered on, remove the battery a minute to reboot. After reboot leave to fully charge to 100%.
Thus will reset the false charge reading. You may need to do perform this procedure 2-3 times.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Z10 switched off suddenly

my z 10 switched off suddenly

Did you try charging it ?
Does it turn back on ?
Are any lights flashing ?
Anything else ? the more info the better the help.
Cannot guarantee we can fix it but we will try.

My BlackBerry z10 goes off at 70%

This started after I upgraded the phones OS to 10.1.02354, the phone goes off on its on @ 70%. I'm frustrated, please help.

Hello
Issue came first in the z10 model stl 100 1 when the last release of 10.0 was updated and throughout the 10.1 this issue is present in z10 stl100 1 model. in 10.2 leak although this issue is resolved as now i am using it ....
basically what this error is " your device battery meter goes off sync with the actual battery meter therefore your mobile gives different percentages for the differect battery level " as you said that z10 turning of at 70 % at this time your battery actually is fully discharged but your mobile goes from 100 to 70 % but your battery goes from 100 to 0 % . and when you charge again your mobile starts from 70 % and your battery from 0 %. am i correct ?
there are many things that you can do to correct it this off sync
1. charge your mobile and then with your mobile connect to OEM charger , remove the battery for 1 mint then reinsert it .. do it 2 times a day for fews day it will correct your device meter ... but it do not work for all
2. second as you said at 70 % your mobile goes off and you probably think there is a lot of battery but actually there is not .... mobile flash do not work when the battery voltage is below 3.4 v.... so to check it at 70 % open your camera and on the flash and try to capture the pic many time when your battery goes below 3.4 v you will notice flash is not working anymore ... at this time your mobile giving you false % .... to see it when your mobile goes off pul out the battery for 1 hour and then place the battery in then press power button for 3 sec then leave then for 5 sec then leave then for more than 1 mint then leave now plug the charger and do not press the power button you will notice your mobile start charging and after a while it will start and you will see mobile will be giving the actual % 10 or 20 and charging to 100 % ...
Note: do this when your mobile goes off ..
do update me with your feedback

BlackBerry z10 turned off automaticatly

Phn turned automatically when battery fall bellow 65% plz help..
Solved!
Go to Solution.

Hi niks1897
Your battery show false percentage. To correct it, reboot your device. When it's On, connect to the wall charger and remove the battery. Leave it for 20 minutes and keep it charging. This reboot will correct some programs/apps error and incorrect battery meter. You may need to do this reboot within next 1 or 2 days or when the same symptom show up.
Good luck.
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My Blackberry Z10 in dead mode....

Yesterday i found my BB Z10 switch off in my pocket, i thought is happen because of low battery level. When i put it on charge, the red led light blinks 2-3 times and blackberry Word logo appear again and again. I try to charge the battery with the help of a wall charger but i fail to charge it. Now i don't know what to do..? Can anyone help me out..

Do you know anyone else who has a Z10 who will let you try with their battery to see if your Z10 will boot with a known good battery?
- Ira

!!!My New Z10 turned off and Is NOT turning back on!!! URGENT

My Blackberry Z10 turned off today, and when I try to turn it back on the red led light stays on for 2 minutes and turns off but nothing else happens.
I tried doing a hard reset using the keys, i tried plugging into computer and connecting to BlackBerry Link and still nothing. I don't know what to do other than returning it.
Developer: I am a developer and have a dev alpha, i have downloaded the autoloader to make updates to my dev alpha. I am wondering if it would be safe to connect my Z10 to my computer and run the autoloader. I know the dev alpha's don't have the latest update for BlackBerry 10, so I am wondering if I did this will I also not have the latest update. Or, after installing the AutoLoader can I use software updater to get the latest OS?
Can someone help me quick, I have meetings today and need to be able to communicate with people.

It's new enough that I would contact Bell and see about a replacement. It's possible the software can be reloaded but it may have a problem.
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

BlackBerry Z10 battery drains from 100% to 0% in less than 2 minute

I had taken BlackBerry Z 10 this may 2014 and was quite happy owning it..but off late the battery indicator seems to be misleading..first my BlackBerry started switch off by 20% then after trying various methods posted on this forum. I got the same.recalibrated..however off late my BlackBerry battery seems to be draining from 100% to 0% whenever I receive a call but the mobile works at 0% for.more than 4 -5 hours..it also gets hot..
I have 2 -3 apps installed from android platform and have 4 emails configured. I have tried all.methods posted.ln various groups and nothing worked..
Pl suggest if there is any permanent solution
My BlackBerry variant is STL 100

I have the same problem but no solution until now. Some one can help us????

Blackberry z10 reboot while recharging

Yesterday my blackberry z10 drained off...Today i charged my mobile but its not getting charge but rebooting continously..

Hi and Welcome to the Community!
That situation may well require an AutoLoader OS reload:
http://supportforums.blackberry.com/t5/BlackBerry-10-OS-Device-Software/Upgrading-OS10-devices-using...
Hopefully you already have a good recent backup and/or have your data all synchronized with a web-based service.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Reg : Blackberry Z10 switched OFF

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