Reg : Button Option in Work item

Hi All,
I want to display a button in workitem. When user click on it. it keep the workitem in the inbox and take him to message creation where he can write his query and send it.
Let me explain it. The requirement is that  when any workitem is created. it will go to user1 and he approvers then it will move to another user ..like that.
but if the user4 have some doubts about it. it will send his query to the creator.as of now. he have to postpone it and send his query. but when the work-item is created again ..it will follow the same path.
Thanks & Regards,
Manoj

You have tried to explain your problem in some detail. That is good. There is however room for some improvement.
E.g. it is essential here to know where you want your button. You say "in work item". Do you mean in work item display? Do you mean when the user executes the work item? In the latter case it depends on your particular step. If it is a decision task step you have control over 4 buttons. All 4 alread used - out of luck. If it is not a decision task step the button will probably have to be displayed in some transaction.
It is also helpful to know your SAP release.
It is also helpful to know which type of Business Object you are using.
In short, it is useful to know some specifics, not just a general description of the process without information about object types, events, transactions, standard workflows or tasks in use etc.
Perhaps using Generic Object Services can solve the problem. Sure, it means training the users instead of creating exactly what they ask for - but once they learn it they will appreciate it and can use it for other purposes and in other solutions as well.
However, GOS is not available in all transactions, and that is one reason why it would be useful to know the type of Business Object or exact transaction you are using.
In a SAP Business Workflow Mike Pokraka recently described how you can send a work item to someone else with a query. Always possible as it does not depend on Generic Object Services for the object in the work item. They would have to specify the recipient themselves, just as if they use GOS from the object transaction. Again, training users to use SAP standard functionality instead of creating custom functionality.
Downside ... custom functionality is what keeps most of us employed.

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