Reg Installbase and Service contracts

Hi guys,
I am new to this module. can some one provide me the links for the documentation on Install base, service contracts and flow from installbase to service contracts.
Thanks in advance

http://download.oracle.com/docs/cd/B15436_01/current/html/doclist.html
http://download.oracle.com/docs/cd/B34956_01/current/html/docset.html

Similar Messages

  • Creation of Sales Order and Service Contract from Inbound IDOC

    Hi Experts,
    My requirement is to create a Sales Order as well as a Service Contract from one Inbound IDOC. I am getting the Inbound IDOC from a third Party. The message type is ORDERS and Basic Type is ORDERS02. How ever i am using an extension type IDOC which carries all the required data for Sales Order and Service Contract. My requirement is like, to create a Sales Order first.
    I have created a Z FM which is attached to the Process Code and subsequently to the message type. Inside the FM i an calling FM 'IDOC_INPUT_ORDERS' for creation of Sales Order. After that i am changing the IDOC data for the Document Type. I am changing the document type which is responsible for Contract Creation.
    Then I am again calling the FM 'IDOC_INPUT_ORDERS' for creation of Contract with the help of IDOC data. But here the Contract is not getting created. It's getting failed during the Batch input session.
    I need to solve this problem as soon as possible. Please help me. If there are any other options also please share.
    Thanks in Advance.
    Regards,
    Priyabrata

    Actually there is problem with BDCDATA. Inside the FM it's calling transaction with help of BDCDATA. If i am creating a Sales order or contract alone its creating successfully. But when i am trying to create both, it's retuning sy-subrc '1001' after calling the transaction on the second attempt. Is there any problem with BDCDATA like we can't handle with less time gap? Please help and give your inputs.
    Regards,
    Priyabrata

  • Add field Previous owner in Customer Equipment Card and Service Contract

    Functionality for Customer Equipment Card and Service Contract
    -- Version: (Please provide the current version)
    2007-PL44
    -- Description of requirements: (Please provide a detailed description)
    Add a field in the Customer Equipment Card and Service Contract called: Previous owner (with orange arrow to see BP card). The BP code of the previous owner should be transferred to this field.
    -- Valid as of: (Date that this legal requirement is applicable)
    2009-05-01
    -- Business needs: (Please describe the impact on your business, if the functionality is not realized)
    When 50 instruments go to another BP we have to alter 200 records (close 50 CEC and 50 Contracts of the current BP - add 50 CEC and 50 Contracts to the new BP). This takes some hours to do the change.
    -- Examples: (Please describe a typical example, how the functionality should work.)
    If you want to know the previous owner of an instrument then this information should be visible in the CEC and Serive Contract screen in the field Previous Owner (add orange arrow to it as well). You should not have to close the CEC and Contract, but be able to overwrite it with the new BP code (like it was in version 2005).
    -- Current Workaround: (Please describe the workarounds you are using at the moment)
    First close all the CEC and Contracts of the current BP and add new CEC and Contracts to the new BP
    -- Proposed solution: (Please suggest how the new functionality should work)
    Enter the new BP in the Customer Equipment Card and Actualize. A screen should pop up with a warning: This equipment card will be transferred to business partner C1000. Business partner C1001 will be the previous owner. Ok?
    The same for the Service contract.

    Hi,
    It seems that you have posted your Requirement request as it is...
    I have the same kind of requirement, If you have done already please let me know you method.
    Thanks in advance,
    Babu.K
    Edited by: BabuCS on Jul 28, 2009 12:03 PM

  • Difference between service order quotation and service contract quotation

    Hi,
    Can any one differentiate service order quotation and service contract quotation??
    appreciated with points
    Regards,
    Nagi Reddy

    Service Order:
    A service order is a short-term agreement between service provider and service recipient, in which one-time services are ordered by the service recipient and resource-related billing performed upon completion. Such an order could be, for example, to maintain or repair some equipment, making it necessary to send a technician along with spare parts. These services are usually billed.
    Service Contracts:
    Service contracts are outline agreements with business partners which define services offered for a particular period. You support service contracts by processing contract-based and planned services.
    Service contracts represent long-term service agreements with customers in relation to the content and scope of services guaranteed within specific tolerance limits for certain parameters, for example, within a predefined timeframe.
    I hope this helps

  • Difference between Service order and service contract

    Hi
    Can any one plz differenciate the service contract and service order??
    why only service contract products can carry object list entries and why not service products??
    Thanks in advance.Appriciated with points.
    Regards,
    Nagi Reddy

    Service Order:
    A service order is a short-term agreement between service provider and service recipient, in which one-time services are ordered by the service recipient and resource-related billing performed upon completion. Such an order could be, for example, to maintain or repair some equipment, making it necessary to send a technician along with spare parts. These services are usually billed.
    Service Contracts:
    Service contracts are outline agreements with business partners which define services offered for a particular period. You support service contracts by processing contract-based and planned services.
    Service contracts represent long-term service agreements with customers in relation to the content and scope of services guaranteed within specific tolerance limits for certain parameters, for example, within a predefined timeframe.
    I hope this helps

  • Installed bases and service contracts

    Hi,
    Is it possible that:
    1. There are multiple installed bases from the same customer being covered in a SINGLE service contract document (i,e, referencing mulitple I-base objects) for the same type of service.
    Example : 100 installations for the same customer being covered for the 3 free services per year through a SINGLE contract document
    2. Is there a functionality where by all the installed bases for a given customer can be seen location wise under a single tree structure ?
    Thanks,
    Dhaval.

    Hi Dhaval,
    It is possible to do this.
    1. You could add all the objects under the object list assignment block in the contract item. So, here you specify that the service item is available as part of the contract for a set of objects.
    2. In this case, you could create the customer's installed base as the root and add all the installed bases under that customer in a hierarchy, while maintaining the Ibase master data. Else, you could search for Installed Base using the search criteria "Header Using Partner Data". But, this does not show a single tree structure.
    Hope this helps.
    Regards,
    Shwetha

  • Difference between service agreement and  service contract

    Hi gurus
    please explain the exact difference between service agreements and service contracts

    Hi rajaram,
    Service agreement contains only pricing details.
    While in case of contracts it contains pricing details, warrenty details & sla details.
    Pricing agreement is a subset of contract.
    Best Regards,
    Pratik Patel
    Reward with points if it is of any help to you!

  • Where is the documentation of Recurring Documents and Service Contracts?

    Not able to find relevant documentation on this are in standard user help and release documentation.  Does anyone know where there is relevant documentation?

    Hi Jeffery....
    Please click on above link you get sufficient data related to Recurring Transactions....
    http://www.google.co.in/#sclient=psy&hl=en&source=hp&q=recurringtransactionsinsapb1&pbx=1&oq=recurringtransactionsinsapb1&aq=f&aqi=&aql=&gs_sm=e&gs_upl=5996l28386l0l28573l86l48l7l5l5l6l593l7244l0.10.12.4.2.1l30l0&bav=on.2,or.r_gc.r_pw.&fp=61fd291ef488140e&biw=1024&bih=571
    Regards,
    Rahul
    Edited by: RAHUL MOUNDEKAR on Aug 31, 2011 2:13 PM

  • How to link Sales Order with Service Contract and then with Install Base?

    Hi Friends,
    1) I would like to know the integeration process from sales order to Service Contract and then with Install Base.
    2) I couldn't see anything enabled in Service Tab in Order Lines, its grayed out. Is there any set up/profile option to get it enabled?
    3) How can we create AR invoice from Service Contract?
    Please let me know if anyone has idea on this.
    Thanks in Adavance,
    Vara

    Dear Sid,
    Thanks for your promt response.
    Let me explain you what I did.
    1) I have booked a Bill Only sales order which has one order line, mentioned it as Service Item and provided the same details in Service Tab in Order lines. Now Line status is "Fulfilled"
    2) Then Submitted Workflow Back Ground Process for OM Order Lines and it has created an AR Invoice and closed the line
    3) And then submitted "Service Contracts Order Capture Integration Program" from SErvice Contracts Responsibility and it completed normal.
    4) Now I went in to Launch Contracts Window and queried with the sales order but couldn't see any contract created
    5) Then I went in to Reprocess Order Window and found this order shows an error message as "Referenced Product not present in the Installed Base", then I tried to reprocessed it, but the same error message again.
    Here I have few doubts:
    1) Are the AR invoice and Service Contract Billing Invoices same?
    2) In above scenario AR Invoice has been created, I would like to do the billing from SErvice Contracts and need to create an Invoice in AR? how can I do that?
    because as you explained in one of my questions earlier, A Single Invoice can be created for the whole duration of the contract. I want to do that and trying for the same.
    3) Regarding the above error message, how can I resolve it and create the service contract against that Order?
    Thank you so much for your helpful answers.
    Regards,
    Vara

  • Terms and Conditions with a Service Contracts

    Hello,
    I like to use the Sales Contracts (11.5.10) templates that I created for Sales Quote and Service Contracts. There is a great layout template (XML) for Quoting. I could not find any documentation on how to attach T*Cs to a Service Contract output.
    Any help in this direction will be appreciated.

    Yes, I did. I had to insert a page break for this. Here is how I have done this
    <fo:block break-before="page" >
    </fo:block>
    Thanks,
    Sharmila

  • How to know an order number from the service contracts table

    Hi all,
    I want to know how the order entry module and service contracts module are connected. I mean to ask if a service is placed as an order for purchase how do i get the information about the order_id or order_number from the service contracts table.
    please point me in a direction so as to which tables i should be lookling at.
    Thanks.

    Try OKC_K_REL_OBJS table. The column JTOT_OBJECT1_CODE contains values 'OKX_ORDERHEADER' or 'OKX_ORDERLINE' and the column RTY_CODE = 'CONTRACTSERVICEORDER'. The column OBJECT1_ID1 should store order HEADER_ID or LINE_ID based on JTOT_OBJECT1_CODE value. Hope this helps.

  • Service Contract Determination - Multiple sold-to-parties

    Hello Gurus,
    Can anyone help me on understanding this:
    We know that in standard configuration, the sold-to party in the service contract and in the business transaction must be identical.
    But It is possible to change someting so that we can assign a service contract to multiple sold-to-parties?
    There must be a workaround to do this. Does anyone tried it?
    Thanks and regards,
    Bruno Garcia

    Hello Ashwin,
    We're using IC Webclient at our customer Call center. We register all contacts made in Interaction Record document, and all service requests in Service Ticket Document.
    What we're trying is to define the same SLA agreement for all sold-to-parties partners. We did all configurations relationated with service profile, response profile, product and service contract.
    However, SLA calculation only works if the sold-to-party partner of service ticket is the same that in the service contract. So that's why we put this question here.
    We already tried to use CRM_SERVICE_CONTRACT and CRM_SRV_SLA_CALCTIME BAdI's, but no luck: they also seem to depend on this verification.
    What we're trying to do is to skip this verification. We need to calculate the SLA for all service ticket, no matter what sold-to-party partner is.
    Do you think this is achievable?
    Thanks in advance,
    Best regards

  • Relationship between Contracts Core module and other contract modules

    Hi,
    I am wondering the relationship between contracts core and related modules like Project contracts, sales contracts, procurement contracts and service contracts. Are they related, I mean if I want to create a project contract in projects do I need to have a core contract created in Contract core module, is this contracts core module is same Contracts module of CRM.
    When I tried to develop some reports in Project contracts module in past I noticed the project contracts information is not available in one applications like OKE, it has to be taken from contracts core and contract projects database schema tables ( OKC ).
    Please help me in understanding the whole scenario with respect to contracts created in various modules. Is it mandatory to have a contract created in Contracts (CRM ) module first and then the contracts in various applications?. What is contracts Core module? If I try to create a contract in Projects or any other module I will have a workbench to do it but that workbench could have been a collection of forms registered in various other applications including contracts core module in that case it becomes difficult to single out which tables it is interacting with as in many cases they are views.
    Please give me a clear picture. I tried to get it from various user/implementation guides but things are not very clear. I am a developer but need to understand these procedures.
    Thanks in advance,
    Regards

    I think in this case : that you must demonstrate how do you know abap langage (of core SAP). And which part of SAP do you have used : experience of MM developments, stock requirement...
    Regards,
    Christophe.
    Don't hesitate to reward if helpful

  • SLA AND SRVICE CONTRACTS REPLICATION TO ECC IS POSSIABLE? HOW ?

    Hi service experts generally contract value and in house order are replicating to ECC. But present requirement is we want replicate the SLA and service contracts and service orders to ECC  what are the setting is require to do this job how the contract product will replicate to ECC for this any middle ware settings is required?
    help us please.
    Edited by: bindhu madhavi on
    May 12, 2008 7:35 PM
    Edited by: bindhu madhavi on May 12, 2008 7:58 PM
    Edited by: bindhu madhavi on May 13, 2008 5:03 AM

    Hi Bindu,
    Service Contracts do not get repliacted to SAP ECC, all they do is create an internal order if single object controlling has been activated.
    Service Orders can be replicated to SAP ECC, they create a sales order their. The settings requried for this are same as that requried for replicating any transaction, i.e.
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    2. Item category in ECC with the same name as that of CRM Item category (Tcode VOV7)
    3. Maintain Item category determination (Tcode VOV4)
    4. Maintain Pricing Procedure Deterrmiantion  (Tcode OVKK)
    Other than these, u have to ensure that the master data i.e. Business Partner, Product Master and Orgnizational Data exists in both systems.
    For service Products to be replicated, you will have to create a product using R3PRODSTYP and category MAT_DIEN.
    WIsh this helps.
    Regards,
    Shalini Chauhan

  • Service Contracts Line and Header Tax amounts are not matching

    Hi,
    I am creating service contracts using API. Using below code i am applying price adjustments on the line. while using the below API Tax is calculated at line level and added for each line But the Tax filed on the header is not getting updated. I fwe go to front end and click on reprice then the Tax amount is added to the header(If the contract created with status 'Entered').
    Please help me to fix this.
    l_multi_line_tbl (0).ID := l_x_clev_rec.ID;
    l_multi_line_tbl (0).price_list_id :=l_curr_price_list_id;
    l_multi_line_tbl (0).lse_id := 46;
    l_multi_line_tbl (0).line_pl_flag := 'Y';
    l_x_return_status := NULL;
    apps.oks_auth_util_pub.compute_price_multiple_line (
    p_api_version
    => 1.0,
    p_detail_tbl 
    => l_multi_line_tbl,
    x_return_status   => l_x_return_status,
    x_status_tbl 
    => l_status_tbl);
    Thanks,
    Hari

    not answered yet.

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