Regarding Analytics component in SAP CRM

Hi,
Currently I am working on CRM analytics and we are using SAP BI system for all the reporting.
We also have a BI component in built in the SAP CRM system which has all the necessary tools for all types of CRM relevant analysis.
Has anybody got a chance to use this component. If so then can you explain how is it different from the analytics work which we are doing and wat are the capabilities of this component as a standalone for CRM analytics without using the SAP BI?
Any relevant document link will be a great help.
Thanks
Varun

Hi Keshav,
Please find the following details , may be it will be helpful to you.
1) Service notification is created in case of emergeny shutdown , equipment malfunction scenarios.We can create follow-up documents for service notification like service orders as well.
2) It is created independently or a service order can be created as follow-up document.
3) Yes service notification gets replicated to IS-U and we can see the same in IW53.
Regards,
Manjeet.

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Hi Romina,
Yes you can install it later not just for CRM but for any SAP Solution from the Business Suite or SAP NW04s.
You have to start JSPM and select Install Additional Usage Type and select JCRM.
Make sure after you install the new type to check your software components
http://HOST:5XX00/sap/monitoring/SystemInfo. to see if all your components are in the correct stack.
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Regarding Extracting Data from SAP CRM

Hi,
1) What are steps to extract data fron SAP CRM? I heared that we get different types of errors while extracting data from SAP CRm to BW when compared to BW
2) From which tables BW system is getting data when we extract data from SAP CRM Lead management, Opportunities, Activities and CIC?
Can anybody please let me know the answers for these ..........
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Sowji
[email protected]

Hi Sowjanya,
Pls ch this link:
regarding bw crm extraction
CRM extraction
CRM Extraction
http://help.sap.com/saphelp_nw2004s/helpdata/en/be/92fb3b28904f73e10000000a114084/frameset.htm
http://help.sap.com/bp_biv335/BI_EN/html/BW/SalesAnalysis.htm
https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/docs/library/uuid/f2910623-0c01-0010-de8f-d1926988a986
http://help.sap.com/bp_biv135/html/bw.htm
http://help.sap.com/bp_biv135/html/BW/SalesAnalysis.htm
http://help.sap.com/bp_biv235/BI_EN/index.htm
http://help.sap.com/saphelp_nw04/helpdata/en/af/ed833b2ab3ae0ee10000000a11402f/frameset.htm
http://help.sap.com/bp_biv235/BI_EN/index.htm
http://help.sap.com/saphelp_nw2004s/helpdata/en/af/ed833b2ab3ae0ee10000000a11402f/frameset.htm
http://help.sap.com/bp_biv235/BI_EN/html/BW/CRMAnalytics.htm
http://help.sap.com/saphelp_crm50/helpdata/en/1a/023d63b8387c4a8dfea6592f3a23a7/frameset.htm
Steps:
1) Activate the application component hierarchy (tcode RSA9). Changes made to the application component hierarchy in the CRM system can be transferred to the BW using the "Edit Application Component Hierarchy" (SBIW - Postprocessing of DataSources).
SAP Note 434886 must be implemented in CRM 3.0 before the application component hierarchy is activated.
2) Activate the Business Content DataSources (tcode RSA5).
Select/enter the application component and choose Execute (F8).
To compare the shipped and active versions, choose the 'Select Delta' pushbutton. If there is no active version of the DataSource, it is selected automatically.
To activate the shipped version, choose the 'Transfer DataSources' pushbutton.
3) Management of the versions of the BW-Adapter metadata (tcode BWA5). All DataSources are displayed that are managed by the BW Adapter.
As in transaction RSA5 (Service API Metadata Activation), the 'Select Delta' function can be used to select the inactive DataSources or compare shipped and active versions.
You can also go directly to the screen for maintaining DataSources that are managed by the BW Adapter.
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All BW-Adapter metadata is considered when versions are compared:
Header information (Table SMOXHEAD)
Mapping information (Table SMOXRELP)
Global selection conditions (Table SMOXGSEL)
Attribute key fields (Table SMOXAFLD)
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0crm_sales_act_1,
0BBP_STSMA_TEXT
0CRMFOCST_TEXT
0CRM_ACCPLN_ATTR
0CRM_ACCPLN_TEXT
0CRM_BILL_BLCK_TEXT
0CRM_CANC_PARTY_TEX
0CRM_CANRSN_TEXT
0CRM_CATEGORY_ATTR
0CRM_CATEGORY_TEXT
0CRM_CLASS_TEXT
0CRM_DECOTP_TEXT
0CRM_DECO_TEXT
0CRM_DIRECT_TXT
0CRM_ECROPT_TEXT
0CRM_FINCLASS_TEXT
0CRM_ITM_OBJ_TYPE_T
0CRM_ITM_TYPE_TEXT
0CRM_JRGUID_TEXT
0CRM_OBJ_TYPE_TEXT
0CRM_OPGUID_TEXT
There many more!
Check the datasources in rsa6 of crm system under CRM node. Documentation is available in SAP help.
*pls search SDN For more info*
*pls assign points if info is useful*
Regards
CSM reddy

S_DEVELOP authorization needed for CRM Web Client in SAP CRM 7.0?

We implemented an own WebUI component in SAP CRM 2007 and use it in others components (with USAGE).
After we transport the component in SAP CRM 7.0 we always got an error CX_BSP_DLC_CONFIG_GENERAL_ERR at loading the component. But if we set the permission to SAP_ALL all thing work fine.
In SAP Note Nr. 1367944 we read:
"It is not possible to run the CRM Web Client without the S_DEVELOP, activity=03
authorization because it is needed by the Web Client Framework.
The S_DEVELOP authorizatin is part of the SAP_CRM_UIU_FRAMEWORK PFCG role, which must
be assigned to every user."
"This dependency has been removed in CRM 7.0."
Do we need to install some other SAP Notes at SAP CRM 7.0?
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Handri Gunawan

Hi Handri,
I asked my collegue here, who created the note.
The note is correct, in CRM 7.0 you do not need S_DEVELOP anymomre.
The error that you have might occur because of another reason.
Could you track the call stack of this exception?
And send me back the call stack?
Regards,
Steve

Query in SAP CRM 5.2!!!!

Hi all,
Can anyone tell me how to navigate between a view in one component to a view in a different component in
SAP CRM 5.2!!!!
(For example to navigate between a view in Lead to a view in Opportunity ).
Any pointers or any document would be of great help.
Regards,
Vijay

Hi Neeraj,
Thank you very much for your response.
My question now is whether it needs to replicate the opportunity in the ERP or you can create the quotation directly from the opportunity in the ERP.
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which Customizing adapter objects (R3AC3) need to be downloaded from CRM to ECC? and from ECC to CRM? And Business adpater objects (R3AC1)?
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Edited by: José Manuel Romero Martínez on Oct 7, 2009 8:52 AM

Web Services of SAP CRM ABAP 7.0 not show up

Hello Experts,
We are testing SAP CRM 7.0.
In T-cd:sproxy in CRM system, the Software Component Version SAP CRM ABAP 7.0 doesn't show up.
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Best regards,
F.T.

Hi,
You need to download SWCV "SAP CRM ABAP 7.0" in your CRM system from service market place. Also download PI content for SWCV: "SAP CRM ABAP 7.0" and import them in ESR.
Regards,
Gourav
PS: Similar questions are answered several time on this forum, so please do search before posting.
Edited by: Gourav Khare on Dec 13, 2010 11:56 AM

Returns in sap crm

hi this is vinaykumar
iam new to this Group., i had one query regarding Returns process in SAP CRM., how we will configure in CRM
if any one had relevant info plz post it as soon as possible
<b>it is a humble request</b>

This might help:
http://help.sap.com/saphelp_crm40/helpdata/en/00/69b53a133e9517e10000000a11405a/content.htm
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Direct certification in SAP CRM

Hi Forum,
This query is regarding direct certification in SAP CRM. I have read other threads but could not figure out one detail.
I qualify most of the condition laid for direct certification, I have done a few implementations on CRM 5.0 and most of my experience is in version 5.0 only, but I would like to give my certification in CRM 7.0.
As most of the certifications in 5.0 are already discontinued except the Associate one, will I be allowed to take certification in 7.0?
The condition laid by SAP says:
u201CTo appear for Associate level certification without attending any SAP course you need Minimum 1 year of SAP Implementation Experience with minimum of 6 months experience in the module and version in which you wish to take up certificationu201D
Please clarify if someone has similar experience.
Thanx,
Neeti

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SAP CRM Certification related queries
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Chances for european SAP CRM consultants in the US job market?

How would you regard chances for european SAP CRM consultants in the US job market?
I have seen many job offers on the net for applicants with a work permit only.
Thomas Wagner

As far as I know, you can only get a visa if there's no resource avaliable in the whole US, looks like too much effort for a company to justify a visa, I don't know if this has changed but 1 year ago, was almost impossible.
Cheers!
Luis

Conference for SAP CRM

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I am more interested to learn about SAP CRM.I want to know is there any conferences or any group meeting are conducted by SAP CRM group for INDIA. If so please me tell me how to register in that or how to join in that community or any conference going to be held.
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Sasi_s.

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Rohit

SAP CRM Services

Hi experts
Can any one explain me Services Process?
How it works in services system
What are services contract how we will calculate the service
In service, request how we calculate the service
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Thanks in advance
Kumar

Hi ,
CRM service : The organisation which are providing service for there sold products mostly implelents SAP CRM Service.
i.e. LG is providing service for there sold products TV, A/C and many more.
Now the scenario is like this each company is having there differnt methods to provide service for products.
Service is always calculated with help warranty period for each product which is sold.And we have to MAP all the Service process for client in SAP CRM.
suppose take this scenario as example :
foe service center of LG :
1) The employee at service center will get a call for providing service for one of the product which was sold by LG e.g. TV.
2) Then at service center end the employee will raise the service order for this LG TV.
3) Now order will contain the header and item data for that LG TV.
4) Then this service order will be processed at various stages e.g after raising the open service order technician will get that ref order no and then technician will visit the customers home for analysing the LG TV then he will again come to service center and updatyes the service order i.e. Is that TV is within the warrenty or not depends on that type of service order will be decide is In Warrenty service order or out waarenty service order.
4) Finaaly it will get settled at the upper most level where that the completed status.
5) One more thing all craeted service orders are getting replicated to ECC as a sales order.
Rest of the scenarios are almost same like CRM Sales.
But in CRM Service you have to face different different Methods of providing service for customer and its tough to MAP in SAP because every Compny is having there on process of giving service to the customers .
Hope this will hep you to understand the CRM Service.reward points expected !!!
Regards,
Amol Tambe.
SAP CRM Technical Consultant.

Question regarding Authorizations in SAP CRM 7.0

Hello,
The problem is this:
We have a client who will use two ways of accessing SAP CRM 7.0 data -
1. CRM Web UI
2. Mobile devices via standard SAP CRM BAPIs
Now the situation is that the client wishes to control display authorizations based on the Business Role. Certain Business Roles can allow its User to see Accounts where the User is also Employee Responsible and certain other Business Roles can allow its User to see all those Accounts that are associated with that Role. In summary Business Roles control what an User can see.
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2. Should we recreate what has been achieved by ACE, via PFCG Authorization Profiles?
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Any help here will be greatly appreciated. Please let me know if you need any clarifications.
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Sudhi

Hello,
Normally, some notes are recommended in addition to the current support package implementation because they were developed to solve any known issues. These known issues occurred as side effect of any note which belongs to the implemented support package.
If you take a look at older release notes, you will see the same.
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1345085 SAP SRM 7.0 SP Stack 04 (09/2009):Release & Information Note
1365574 SAP SRM 7.0 SP Stack 05 (12/2009):Release & Information Note
1436687 SAP SRM 7.0 SP Stack 06 (03/2010):Release & Information Note
Kind regards,
Ricardo

Need some material regarding sap crm base customization

hi to
this is nagaraju want some material about base customization in sap crm ,
if any one having plz forward to me
my mail id [email protected]

Hi nagaruju,
Look at best practices.
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Manuel

Regarding Sap CRM

What about the future of Sap CRM.can people of Sap SD learn Sap CRM.Oppurtinities in India.

Hi,
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Need information/training material regarding SAP CRM Functional

Hello,
I am a SD Consultant.
I want to learn SAP CRM (Functional) on my own without going to any training institute or some thing.
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I want information/training material regarding SAP CRM 7.0 (on system/software working, not the general information, for example- why CRM, where CRM, etc)
For example, about org data, org structure, possible scenarios, etc.
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Regards,
T. Chaitanya

Hi ,
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Regarding Analytics component in SAP CRM

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