Regarding BT Infinity availability

about 2 weeks ago i checked more out of curiosity if it was available in our area. entering our phone number came out positive.
then i started to compare what we have now how much it costs to what we would get with infinity.
i decided against infinity.
today we had a phone call they were offering us BT Infinity claiming it would cost us just £2 more compared to what we pay now.
i can only say it pays to check beforehand.
it might be just £2 if you pay the line rental for 12 months in one go. then i asked will we keep the special discount we are receiving now for being a BT broadband customer for such a long time.
the lady on the other end didn't know. so i said i'm sorry but we will stick with what we have now.
then it suddenly dawned on me and i am wondering now do they actually install BT Infinity for customers who live on the 7th floor in a tower block???
why am i asking this because there is no information to find anywhere about the availabity in rather elevated properties.

aha! thanks for your reply. i'll stick with total broadband for now
but i have to add they should make this a little more clearer in their advertizing

Similar Messages

BT Infinity availability and enablement

Hello
we are buying a new built house and we are unable to find out any information about infinity availability. The exchange (Rothley) is accepting orders!!!! and BT customer service cannot help.
We don't have a telephone number yet so we are checking with the postcode.
The next road is served by another cabinet and gets FTTC but slow.
Please help.
Very frustrated now!!!!

Hi ykere,
Have you tried the address of the new build on the BT Wholesale Broadband Availability checker here: http://dslchecker.bt.com/adsl/ADSLChecker.AddressOutput
If there is no mention of WBC FTTC when checking the BT Wholesale Database then unfortunately it looks like your cabinet isn't currently in Openreach's fibre broadband rollout plan.
As it is a new build then probably the best way is to ask other residence on your street. This will also give you an idea if it is available to your street.
Click here to see what your looking for in the BT Wholesale Database
The Openreach Superfast Fibre Broadband rollout is still in it's early stages and the plans are always being added too.
So your cabinet may be upgraded in the future, though there is no public time scale on when that will be.
Please bear in mind that in some cases it may not be possible to provide FTTC broadband in areas due to:
• Your line may be too far from the local street cabinet to have a stable FTTC broadband service such as BT Infinity service.
• Your local street cabinet may not be suitable for fibre optic cables.
• We haven't yet got the council's planning permission to do the necessary work at your local street cabinet.
• Your home may not be suitable for fibre optic cables.
• Your landlord may not have agreed to the fibre infrastructure being provided in your building (for example if you live in a flat).
• There isn't a adequate power supply
• Health and safety issues
• No ducting or inadequate ducting
• It may not be financially viable for Openreach to upgrade your pcp (cabinet) with a DSLAM (FTTC) cabinet.
plus lots more.
The build of the fibre broadband infrastructure in the area isn't always easy and can be very complex.
Also look out for these FTTC Cabinets on/near your street/area. If you see one near your old cabinet (pcp) then you maybe in luck for Fibre broadband.
Unfortunately BT Retail (a communication provider/ISP who operates this forum) does not have much say as to when and if you will be able to get FTTC or FTTP/H based broadband such as BT Infinity.
You can register your interest for Fibre Broadband such as BT Infinity by going to http://www.superfast-openreach.co.uk/expression-gen.aspx
You can keep checking the BT Wholesale Database and BT Infinity website for the most upto date information as these are updated regularly.
The openreach When and Where website is: http://www.superfast-openreach.co.uk/where-and-when/
**The Fibre-Optic Broadband Rollout is being managed and done by Openreach for all communication providers/ISPs.
BT Retail (a communication provider/ISP) has nothing to do with the rollout of fibre broadband.**
Hope that helps,
Cheers
jac_95 | BT.com Help Site | BT Service Status
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BT Infinity Availability

Hi All,
So im here for some advice. The other day i rang BT as the broadband im with at the moment is only 11mb but get about 6mb. Have many users and gaming etc.
So the problem i face is that everyone else on my road has BT infinity available to them. The guy i spoke to was very nice and advised me that i will get it at some time. But theres nothing on the system to say when as its contracted out by BT Openreach.
He said that we could connect to a different cabinet than the neighbours.
So with that i went online and checked out the people across the road and they can as well.
Red - Can get BT Infinity
Blue - 5 Houses (one of which is mine) Cant
Black - The road that we are on
All of last year Bt were working around the whole estate.
2 Years ago we tried to get Virgin Fibre Optic, but their contractors "apparantly" missed installing for the 5 houses and they refused to install it as it would be to costly.
I just would like to know from someone who works for BT or someone at least that i will get Fibre optic.

Hi, visit this link here.
Enter your phone number and proceed.
At the top you will see your Exchange, Phone Number and Cabinet number. If it doesn't mention cabinet that means you are connected directly to the exchange. Below you will have a grid area of the services that are currently available to you are will be in the future at some point. You are looking for WBC FTTC, it will give you the estimated speeds to your home from the cabinet. It will also give you a date which should be the latest you will get it.
If it doesn't have WBC FTTC that means Openreach currently have no plans to upgrade your cabinet.
If this helped you please click the Star beside my name.
If this answered your question please click "Mark as Accepted Solution" below.

ASM with regard to High Availability

Hi at all!
I try to figure out what effects the use of ASM for my system has, particularly with regard to High Availability. I have a database on a RAID-5 Server, does it make sense to implement ASM for this system? I know, ASM has other effects, regarding the i/o and rebalancing but would it be less fault-prone too? Why? Do you have any Whitepaper-suggestion for me? The FAQ-Link from the 'Welcome to the Automatic Storage Management (ASM) Forum!'-Topic is broken, there is no document 370915.1 in metalink ...
greetings

Hello,
Not sure if you are using a clustered enviroment, but even when using single instance ASM it is usefull to use. You can on the fly add disks, you don't need to worry about anymore about where you put your datafiles for spreading as this is done.
You can use to let your storage system arange the failover like RAID5, but you can also use ASM failure groups for this feature. In case one failure group has an issue it will continue to work and use the correct failure group.
I believe managing your environment will be much easier.
check out :
http://www.oracle.com/technology/products/database/asm/index.html
Good luck,
B de CockBuning
www.rachelp.nl

BT Infinity available at my exchange, still can't ...

OK I won't bore you all to much with the details of the quest to get an internet connection, but it basically goes like this. I moved address and when I tried to 'move' my BT Infinity service was told it was not available at my new address. I did a check on SamKnows and it said it was availabe. So I've decided to go with Virmin Media as that is the only other high speed provider in this country. After registering and setting up an account I was given various installation dates and the engineer never showed up on any of them, this went on for a whole 2 months until finally I get a call from their installations department telling me the cost is simply too much and demand to low to install services here and this area is now unable to get cable services at all!
A "slow-spot" is an area where you can only get a broadband service with a speed of below 2 Mbps (downstream)
With no other option I have had no other choice but to go and pick up ADSL broadband with an estimated speed of 1.6Mbit down. I figured I'd go for the buisiness package and if I move I can have buisiness Infinity. My post code is N7 8JE, this is in London Zone 2 on Holloway Road which is very central (I can walk to Kings Cross in 20 minuites!) and I cannot get respectable broadband which unfortunately I need for my job. I need an upload of at least 5Mbit and I now have to suffer with something in the region of 200kb. I have done a lot of research and tried all the not known about ISP's but in 90% of cases they use BT's Openreach network and can only offer the same or worse speeds. the other 10% were not available in my area (I've heard that one before)
I did have hope that the 4G network EE might offer a solution... that is until they announced their price plans and data limits... 5GB A MONTH!? for £35.... nope! (2005 called, they want their data plans back).
So as it stands BT come to install their Buisiness phone+ ADSL broadband. Some light on the situation is they said IF it ever becomes available in the area they can put me on the better package free. I was told by the guy I was ordering it from that after the order he'll so a check to see when my cabinate will get Infinity, unfortunately we both forgot and disconnected, and on calling BT back they just do the standard check. I was wondering if anyone can give me some hope and/or advice here on how to improve my situation.
I design game environments and virtual worlds, and I am often uploading and downloading large files along with the engine I use is supposed to require at minimum a 4Mbit connection both ways. I am as you can see a little stuck. Is there any hope?

Hi Chaoss,
It looks like your on a EO (exchange Only Line).
Unless your exchange is FTTP/H ready then Unfortunatly EO lines are currently unable to have fibre broadband such as BT Infinity due to your line not connecting to a cabinet which would allow FTTC.
Please bear in mind that in some cases it may not be possible to provide FTTC broadband in areas due to:
• Your phone line may be connected directly to the telephone exchange and not to a local street cabinet - (Exchange Only Line [EO] )
• Your line may be too far from the local street cabinet to have a stable FTTC broadband service such as BT Infinity service.
• Your local street cabinet may not be suitable for fibre optic cables.
• We haven't yet got the council's planning permission to do the necessary work at your local street cabinet.
• Your home may not be suitable for fibre optic cables.
• Your landlord may not have agreed to the fibre infrastructure being provided in your building (for example if you live in a flat).
There are different stages to the development of the fibre infrastructure in the UK.
If you have an EO Line then currently you will not be able to have FTTC broadband as your line isn't connected to a cabinet. In these instances Openreach plan to connect some areas that have EO lines with either FTTP or other fibre technologies in the future.
This video explains more: http://www.youtube.com/watch?feature=player_embedded&v=p0qN5XHuI5Q
Also check the Openreach "Power of Fibre" website: http://www.superfast-openreach.co.uk/the-big-build/the-power-of-fibre.aspx
You can keep checking the BT Wholesale Database and BT Infinity website for upto date information as these are updated regularly.
The openreach When and Where website is: http://www.superfast-openreach.co.uk/where-and-when/
The Fibre-Optic Broadband Rollout is being managed and done by Openreach for all communication providers/ISPs.
BT Retail (your communication provider/ISP) has nothing to do with the rollout of fibre broadband.
Hope that helps.
Cheers
jac_95 | BT.com Help Site | BT Service Status
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Poor customer care regarding broadband infinity

First of I had sky internet which was woefully slow, so I decided to go for unltd standard broadband from BT with a supposed 8meg speed. This worked ok for a couple of months but then I noticed the home hub4 was running slow & kept kicking me off & also showing a green light. After consulting with the BT tech team they assured me I was receiving 8meg & the reason it was running slow was my ps3 & the amount of other devices connected were a big drain! So I contacted BT regarding fibre optic infinity where I told them of the problems of the 8 meg broadband & was told that the reason it was so slow was my online gaming console was using the lions share of bandwidth making internet browsing for my wife impossible. So not being a computer broadband expert I took the sales persons reason as being accurate & promptly signed up for infinity with all the bells & whistles. However I wish that I had just stuck with the slow internet. The salesperson informed me that my installation date was on the 27th of March between 13.00 & 18.00. The engineer turns up as expected & proceeds with the install everything goes to plan until he tries to connect up to the internet. After 3 hours, most of which is on the phone he tells me there is a problem on the line or at the box. He also says he has reported it to his "engineers technical helpline" & that someone from BT will have to come out & fix it as he is only there to install inside the house. He leaves unable to fix the broadband warning that if it's not fixed before Friday at 19.00 it'll be Monday. On the Friday around 15.00 I call home to see if the issue has been resolved or if anyone from BT has been in contact regarding the problem. No one has called & internet still not working. So I then proceed to call BT from my mobile as I am the named account holder & I am a self employed plasterer working from my van with no landline. I then get passed from pillar to post with assurances that my broadband is working despite my wife telling me it's not. After 4 hours on my mobile I give up!!. When I get back home on Friday I call the cancellations dept where I get assurances that they can put me onto tech support who will resolve the issue. I get transferred to someone abroad again who gets cut off in an attempt to fix the issue, then calls back, then gets cut off & never calls back. I give up it's 20.00 on a Friday evening! Saturday I try again to find out what's going on as no one from BT has called! Once again I have an hour long call from tech support abroad who ask me to check router settings,check colour of router,speed test & on & on!! I thought the BT approved broadband engineer who installed the kit would have done?!?!? To have the tech on the other end of the phone triumphantly claim I can expect 69.2meg download speed. The page to check the download speed timed out! it was that slow. At the end of the call he told me the fault was on the line!!!!! To which I replied I told you that an hour ago because the BT installation engineer had already determined it required a BT engineer to fix it. The tech guy then told me the earliest engineer would get to the fault was 1 of April, 3 days away. Which I find absolutely mind boggling as to why it would take that long from the fault being reported on the 27th until the 1st for an engineer to even look at it 5 days later.... Unfortunately there was no movement on that date! Then on Sunday the 30th I get an unexpected call from BT tech support asking me to again check router settings,reset router switch it on & off to be told at the end of the conversation, the line is fine it's now a faulty router!?!?! & they are going to send me a new router. So I tell the tech that's a polar opposite to what the broadband engineer has said & I'll wait for the engineer to look first. After arguing that every single person I spoke to, until him had said it's the line or box! I did not want fobbed off with waiting for a new router & having the same problems again I asked to be put through to cancellations which he could not do but gave me the number to call. I called cancellations who told me that I would be due to pay them for the service if I cancelled & only tech could waive the cancellations fee. Unbelievable!!!!!!!. I then got assurances from the cancellations dept that the person I spoke to next would definitely be able to help me. I was transferred only to be told I have been put through to the phone tech dept & she couldn't help me & then got cut off!!!!! She called back & transferred me to broadband tech where I got the well rehearsed line of can you plug your PC into the router. I refused as I had now spent probably the best part of 9 hours of my life on the phone to try & resolve BT's problems of connecting me to the internet. After telling the new tech that under no circumstances will I be checking anything, he dropped the bombshell that Saturdays tech who told me an engineer was coming out on the 1st of April was wrong!!!!!! I was to expect a call from a level 2 tech who would speak to me then arrange for an engineer............. At which point I told him not to call me again just to send an engineer out to fix it & hung up. I feel angry,stressed & browbeaten. The points I now think about are 1) was there always a problem with my broadband & have I been duped into fibre at an almost double cost per month? 2) who can help me resolve this problem? I have asked for customer complaints & get told there is none??? 3) British Telecom have spent millions on sport! surely investing in customers needs to provide communications for them should take precedence on TV channels? 4) I never thought when ordering fibre broadband that the only device to connect my household to the internet would be my mobile phone personal hotspot well done Vodafone 4g. Coincidentally that's the only way I can post this!.

That is pretty much exactly the same problem as me, though my engineer came out on the 26th and an engineer has apparently been booked to have a look at the cabinet and the exchange on the 2nd of april wether that happens or not only God knows. BT have just left me feeling like theres nothing I can do and if im stuck in a contract with no internet for the next 8 months theyd still be nothing I could do about it. The problem is there is no customer to advisor understanding. They all read from the same book but come out with different excuses each time. And ive found out they tend to lie to you just to het you off the phone because they no full well youll never be able to track them down through complaints. Let me no if it gets sorted mate.

BT Infinity available in my area but can't get it ...

Hey Everybody,
I've been reading several threads and came across this one;
http://community.bt.com/t5/BT-Infinity/FTTC-Exchange-and-Cabinet-BT-Wholesale/td-p/181321
Unfortunately it appears that they've pulled this from public view so I can't access.
Using the "Find Sold House Prices" tool on Rightmove to obtain House Numbers to Postcodes, i've been able to determine on the BT Infinity checker that some houses in my town can get Infinity.
My exchange is MRMDW (Middlewich) http://www.samknows.com/broadband/exchange/MRMDW
FTTC status: Available in some areas
I logged a call through the normal BT website before somebody contacted me and started talking about Cabinets, I had no idea what a cabinet was and thought he was just trying to fob me off with technical gumf.
Since i've been reading, I want to try and determine where my Cabinet it, and when its likely to be "Fibre Enabled"
Can somebody send me a copy of the list
I found this here; http://www.btwholesale-inspire.com/products2/broadband-products-picrosite/fttc?tab=community
RFS
1
MIDDLEWICH
MRMDW
RFS
3
MIDDLEWICH
MRMDW
RFS
4
MIDDLEWICH
MRMDW
RFS
6
MIDDLEWICH
MRMDW
RFS
8
MIDDLEWICH
MRMDW
RFS
9
MIDDLEWICH
MRMDW
RFS
10
MIDDLEWICH
MRMDW
RFS
12
MIDDLEWICH
MRMDW
RFS
13
MIDDLEWICH
MRMDW
RFS
14
MIDDLEWICH
MRMDW
Name
Postcode
SAU_NODE_ID
Exchange Only Flag
Percent Lines
Uplift
Phase
Deployed
FTTC or FTTP
MIDDLEWICH
CW109GB
{MRMDW}{p15}
0
26.92
2.38
MIDDLEWICH
CW109GB
{MRMDW}{p7}
0
73.07
2.18
I have no idea how to read this
It looks like I have 2 cabinets for my postcode.
All I want it Infinity...... can sombody advise when I am likely to get it or how I can quicken the process up ?
Thanks,
Scott

Your exchange is ADSL enabled, and our initial test on your line indicates that your line should be able to have an ADSL broadband service that provides a fixed line speed up to 2Mbps.
Our test also indicates that your line currently supports an estimated ADSL Max broadband line speed of 3Mbps; typically the line speed would range between 2Mbps and 5.5Mbps.
Our test also indicates that your line currently supports an estimated ADSL2+ broadband line speed of 3Mbps; typically the line speed would range between 2.5Mbps and 6.5Mbps. Our test also indicates that your line could support an estimated ADSL 2+ Annex-M broadband upstream line speed of 500Kbps and downstream line speed of 3Mbps; typically the downstream speed would range between 2.5Mbps and 6.5Mbps.
The actual stable line speed supportable will be determined during the first 10 days of use. This speed may change over time, to ensure line stability is maintained.
Sounds about right......
I generally get about 6mbps with download speeds of about 730kbps (MAX)

Is BT Infinity Available to New Builds ...

Hi,
I know there are several posts about this, but 1 more wont hurt.
I previously had BT Infinity, and frankly, loved it. I had the full 40 down 10 up and couldn't rate the service high enough. Perfect.
I moved house a couple of months ago, to a new build - im connected to the Wantage exchange. Big Yay, its infinity enabled! A friend of mine lives just across the road, in one of the pre-existing houses and he has Infinity - I thought I would join up again after my awesome experience before!
However, it seems that I cannot get Infinity - for reasons I cannot yet fathom. The postcode checker states that its available in my area - I know this is not so reliable. I have also checked with my phone number which states that it is not. Strange.
I had a chat with a few of the neighbours .. Also on the new build development ... in fact 2 doors away, and they are having Infinity installed ....
So my question is ... What's wrong with me ... Do BT not like me anymore? Or, as I suspect is more likely, is there an error in the data somewhere and I have simply been omitted ... We were one of the last houses to be built so its entirely possible.
In case the mods take pitty on me, I have PM my details. It would also be useful if you could let me know which Cabinet im on, there are 2 close by, both of which are the Infinity cabinets (Seem Like new installs as there are no older ones).
Thanks
Roebuck

Just thought I would update this thread for the mods.
I have had a phone line problem this week and have duly had an engineer out. All went well Phone is fixed - Even turned up on time!!
Whilst he was here I cheekily asked about Infinity, which he stated should be no issue, as I practically live on the exchange in terms of cable length, and im connected to CAB 26, which is fibre enabled and right on the exchange.
He did also state that the postcode in which I live does not exist on the BT and Openreach system - Odd, its been registered with Royal Mail for 3 months - new Sat Navs can find it ...
Anyway, I will wait for the update from you guys, please bear the above in mind if you are checking any databases, I suspect they are incorrect.
Thanks
Roebuck

BT Infinity Availability for BA14 7UW (Hilperton, ...

I've been waiting since June 2013 for BT Infinity. This is when I moved to the area and I've been checking the availability page religiously more or less every week. I think I've become obsessed!
The availablilty page says that I should be able to get BT Infinity between now and May 2014. Last week my expected speed was 72Mbps but today it's changed and it's now 69Mbps. I don't want to curse anything but does the slight change to my estimated speed mean that BT Infinity is imminent?
Also, is there anywhere I can get more detailed information on the rollout in my area, as talking to BT is as useful as hitting my head against a brick wall!
Thanks

The checker at http://www.dslchecker.bt.com/adsl/ADSLChecker.AddressOutput says "FTTC is currently not available on this cabinet due to following reasons:- Sorry it's taking us longer than planned to get your cabinet ready for service. Please bear with us."
To say thanks for a helpful answer, please click the white star

Confusion at BT re Infinity availability

Ive been following the Infinity roll out and have registered interest for a while. Infinity is in my area but I know my line has not been able to get connected, and I understand the various reasons given. Last week however I got a letter in the post from BT giving me the information I've been waiting for that Infinity is now available and to call a number to get connected. Called the number to be told its not available. Unhelpful BT guy on the end of the phone said BT ofetn do this but said that it probably meant my line would be able to connect in a week or two and that I should check on-line. Checked online again and the 'checker' says not expected in my area within the next 6 months.
So one company, three widly different estimates of availability for the one phone line. Estimates range from:
"its available now, call to get connected"
"it not available but should be in a couple of weeks"
"its not available within 6 months, click to register interest".......
So which one is right? Very poor customer communication.

The BT Wholesale Checker has been a bit of a joke, but thats what sales use to ascertain whether you can get it.
I honestly don`t know what the answer is.
I am very close to my Cabinet being ready, and have been using the checker regularly for many months. It used to say that I should get fibre at X speed for months, then all of a sudden (after the Cabinet was installed) all it showed was that there would be no fibre and I was lucky to be able to get 1mb speeds on ADSL. This went on for about 2 months, then all of a sudden the checker again shows Fibre should be available soon from my cabinet.
Its hit and miss.
toekneem
http://www.no2nuisancecalls.net
(EASBF)

Infinity available... then not

Infinity should be available on our exchange by the end of this month.
Prior to last week the checker reported that Infinity was unavailable/not planned.
Last week it started to report that it was coming soon and I could expect a d/l speed of 21.1Mb/s and u/l of 5.3Mb/s, so I registered interest (not for the first time).
Today the checker is reporting that it's unavailable/not planned, yet when I check the address for a house one street away the "coming soon" message comes up.
Should I prepare to be one of the disappointed people who will have to go without?

I hope you've written underneath " No it *&@!ing isn't !"

Fibre and infinity available from my cabinet for n...

Hi, first post as really not sure what to do, and feeling pretty desperate about this fibre/infinity issue.....
Bought new house a week ago. The regular ADSL broadband in my new area is and virtually useless at less than 1Mb, all searches I did with service providers (BT, Plusnet, Talk Talk, Sky and EE) all said, (when entering my address details) that Fibre broadband is not available at my address.
My first call to BT had them tell me, they weren't sure fibre was installed in my cabinet, Plusnet the same, but neighbours say it is as they get it in my street.
BT retail advised me all the cabinets are run and administered by Openreach the subsidiary of BT (who will not talk to retail customers - they will only talk to services providers like BT retail etc). EE did go further and told me my cabinet was number 10 and they forwarded me to the BT wholesale site (btwholesale.com/includes/adsl/main.html) which on entering my address says on Exchange ETWALL is served by Cabinet 10....and.... FTTC is currently not available on this cabinet due to following reasons:- Sorry your cabinet is temporarily unavailable, capacity will be restored as soon as possible.
From reading other Fibre related forums on here, I realised myself that Fibre connections per cabinet are limited, and a bit like when a car park is full, you cant get in until someone else comes out, unless they expand the number of connections available. So I ws a little upset that 2 calls to BT resulted in them telling me, it wasnt on in my cabinet which is seemigly incorrect. It ended with BT retail saying its fault of Openreach and there's nothing we can do. I can only assume the BT advisor was making assumptions.
I deduced myself, from the fact neighbours in my street have it, it probably is available in theory but as the regular broadband is unusable, everyone has fibre, the number of connections is probably full and nobody else whose lines are connected to cabinet 10 in my area can get it any longer.
My professional life relies on a semi reasonable connection, and my wife who is from abroad completely relies on it for her online business nd to communicate to family. So I was checking the ADSL checker literally 10 times a day from Thursday, and on Saturday night about 11pm, Eureka it suddenly said up to 76mb Fibre is available at my property and now every retail service provider (whose sites first action it seems, when you try and book fibre, is always to scan and check that its available from Openreach) they all now allowed me to go ahead and order it. I made a booking for a new line and Fibre, booked installation date of Wed 29th Oct, and then lo and behold, this morning I get a message to say, Fibre is again unavailable at my address (served by cabinet 10) I checked the BT wholesale site and all the other service providers and yes its back as it was before, saying fibre is not available. It definitely was available Saturday night at 11pm and showing available on Sunday afternoon at 2pm, but before my appointment could be confirmed, it seems Openreach have shut the door again and cancelled my order. To say i'm crestfallen is an understatement. All the service providers advertised the service as available and after I booked almost 24 hours later it still was, another 12 hours later its not and I'm cancelled and without any connection or any news as to when or even if one may become available. Right now I'd pay literally anything for Fibre.
Today Ive made numerous calls to BT retail and its the same story, they say Openreach wont tell them reasons or specifics about a cabinet and there's "nothing we can do" and even when i finally got through to BT wholesale this afternoon and begged them to at least just confirm its because of over capacity at cabinet 10, they refused to talk to me and said I must contact service provider.
I'm truly at my wits end, my wife today is saying she cant move in as there is no guarantee we can ever get connected, her business interests will be ruined and she will be cut off from relatives in Russia. This evening I pleaded with BT if there is over capacity is there a waiting list or anything at all I can do to be considered or to get any idea, if someone else leaves i can get a place in a queue if a slot becomes available, they said again "there's nothing we can do, its openreach and they wont tell us why".
Even 3G is pretty rubbish, and certainly wont run streaming TV. It seems I'm trapped all around those who are able to be a part of the 21st century, and even when availability is shown to me, its soon taken away. The worse part is having no cllear idea of when if ever I may be considered to get Fibre. Ive reluctantly cancelled my current phone with BT as its pointless transferring it with no useable BT interent services. i'm ready to spend whatever every month, if there is ever any room at the Inn.
Is this normal protocol, does anyone have any ideas as to what I can do, I'm desperate.
thanks for reading

thx again shirts, yes i had seen that its prety inconclusive. its there but you may or may not get it!
It is in my cabinet for sure, it was availabe this sat/sun, but is now seemingly full with no new connection info :=(
Postcode: DE65 5ND
First phase:
Existing and expected commercial coverage
Existing and expected commercial coverage - Superfast broadband already exists in parts of this area. Contact your existing or preferred Internet Service Provider (ISP) to order superfast broadband.
View our frequently asked questions for more information on superfast broadband.
Caveats1) Plans are subject to survey and will change.
2) Some postcodes may only have partial coverage.
3) Some postcodes may be addressed in more than one phase, spreading across 2014 to 2016.
4) Some premises covered by fibre-delivered services will not obtain super-fast speeds.
* This data relates to existing and expected commercial coverage of super-fast broadband up to 2015. The information on commercial coverage was collated through an open market review and public consultation undertaken in 2013.
thx for taking time to repy shirts

Infinity Available in surrounding streets, but not...

Hi,
I've done a lot of postcode searching this morning and it looks like most of the streets surrounding mine can get BT Infinity, but I can't.
I've done an online chat and rung customer services, but apparently BT Wholesale aren't able to get any more information out of BT Openreach than the online checker.
I've seen older posts on here about a mod contacting them, but the link in the thread - https://community.bt.com/t5/BT-Infinity-Speed-Connection/Surrounded-By-BT-Infinity-But-not-in-my-str... - isn't valid anymore.
Is there anything that can be done nowadays? I'm really hoping it's either a database error or, at worst, I can get hold of a likely date my cabinet will be enabled.
Any help would be greatly appreciated. Thanks
https://community.bt.com/t5/BT-Infinity-Speed-Connection/Surrounded-By-BT-Infinity-But-not-in-my-str...

Hi dufeu8881,
You may now come under the Connecting Devon and Somerset BDUK programme.
For more info on the Connecting Devon and Somerset BDUK programme go to: http://www.connectingdevonandsomerset.co.uk/
You can try contacting Connecting Devon and Somerset via http://www.connectingdevonandsomerset.co.uk/contact-us/ with your landline number, address and exchange to see if they have any more information regarding whether you are/will be in a NGA area or to see if your property will be in scope of the SConnecting Devon and Somerset BDUK programme.
It may take a week+ or so to get a reply.
jac_95 | BT.com Help Site | BT Service Status
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Constantly shifting Infinity availability dates

Is it possible to find out why the date for availability of Infinity continues to shift for my area?
I moved out of London to the Kent Coast in November 2012. I was with Virgin Media in London enjoying fibre optic speeds. I looked into the best options for my new area and a couple of days before moving spoke to BT and, having been told I was 'in luck' because on checking my new full postcode Infinity would be with me around March 2013, I decided to sign up with BT.
It then emerged it would be three weeks after I moved that BT could install a line. This was a bit inconvenient as I work mainly from home - so three weeks without broadband connection would effect how I could work. "Grin and bear it" I thought as within a few months I'd be able to upgrade to speeds equal or more than I was used to in London. Also the immediate use of a BT hotspots would hopefully be a useful substitute for these few weeks - sadly, a very poor signal in my area made this option redundant for most of the time.
March 2013 didn't bring the promised Infinity - It arrived in the general CT5 area, but not as I had been given to believe to my specific full postcode address. A check online for availability then showed the date had moved to October or November (can't remember exactly) 2013. As this new date came and went the online check suddenly altered to March 2014. This date has now also passed and surprise, the new proposed date is now between July and December 2014. If it is the latter it will mean that it will be over two years since moving to the area and 21 months later than the date I was told it would be available to my address.
Is it possible to find out why the proposed availability date has now changed again? Just saying "factors outside our control" on the web page doesn't help when I've effectively been 'sold' an option in November 2012 that has yet to deliver

I absolutely feel your pain on this one, due to a constant lack of reliable information about when Infinity will become available in my area. I live in an Infinity-enabled exchange in the Medway area of Kent, but due to the shotgun approach as to which cabinets have been enabled by Openreach, my cabinet is one of the "unlucky ones" who have ended up not being upgraded.
My sources of information about Infinity in the Kent area have been :
- BT Wholesale ADSL checker. This is supposedly the best resource, but I've have two years of rolling dates. This is how I found out my cabinet details at least.
- The Kent/Medway Broadband Checker (http://webapps.kent.gov.uk/KCC.BroadbandChecker.Web.Sites.Public/Pages/Default.aspx). This is new-ish, but the checker seems woeful and not at cabinet level.
- Roadworks.org. This will show if work is being done on your cabinet (which presumably will need to be done for any cabinet to make it suitable for Infinity).
Since Openreach have rolled over the date for the 4th time, I'm taking it up with my local council. Recent news about Infinity information about the rollout has stated that even the government are starting to getting annoyed with Openreach about their lack of information. I believe that Openreach are saying it's commercially sensitive information, but given how much of a monopoly they have, that's pretty rich.
I've personally started investigating why my cabinet hasn't been upgraded, using a FOI request to find out about any reasons planning permission may not have been stopped by the Council. If my Council haven't stopped it, then I can only summise Openreach are simply picking cabinets at random and doing things when they feel like it. It's pretty galling when some cabinets within the exchange have been upgraded and others haven't. Meanwhile, no-one can contact Openreach and BT say it's all down to Openreach and hide behind that.
I hope the links I provide help you, but all roads end with Openreach and their lack of information.

BT Infinity Availability - What a joke!

I've been watching the rollout of Infinity to see when we could upgrade since its launch. Eventually my Exchange EA FOXHALL was upgraded last year but the checker always returns a date 3 months in the future for my telephone line. When the month arrives, the available month CHANGES!!! Grrr.
Now today I have checked and the date is set to March 2014. All of the surrounding area has been upgraded (including both my elderly parents and in-laws who have no use for it!) but my road ...... nothing. The cabinet at the end of the road has been installed and has power warning signs.
It is unfair for BT to keep people hanging on for a date and keep moving it. I'd move to Virgin, but I'm so tied to my BT Internet email address which I've had since the very early dial-up days and I use for everything including my day job (self employed) I can't face the hassle.
How can I find some definitive information on why we are a small pocket of non-Infinity?

Hi STX1300man,
Have you tried entering your POSTCODE into the http://www.superfast-openreach.co.uk/where-and-when/ website?
If there is a Yellow pin near your address when entering your postcode in the http://www.superfast-openreach.co.uk/where-and-when/ website then it may tell you that there is a delay .
BT Infinity is just BT Retails brandname for Fibre broadband (FTTC and FTTP).
The deployment and management of the fibre broadband for the majority of the UK is done by Openreach.
BT Retail who provides BT Infinity has nothing to do with the deployment and management of Openreach's fibre network.
Unfortunately BT Retail (a communication provider/ISP who operates this forum) does not have much say as to when and if you will be able to get FTTC or FTTP/H based broadband such as BT Infinity
You can register your interest for Fibre Broadband such as BT Infinity by going to http://www.superfast-openreach.co.uk/expression-gen.aspx
Some problems that can cause delays are:
1) Local council planning permission rejected or delayed.
2) The cabinet is not suitable for FTTC broadband
3) There isn't a adequate power supply
4) Health and safety issues
5) No ducting or inadequate ducting
plus lots more.
The build of the fibre broadband infrastructure in the area isn't always easy and can be very complex.
You can keep checking the BT Wholesale Database and BT Infinity website for the most upto date information as these are updated regularly.
Openreach's Fibre broadband website is http://superfast-openreach.co.uk/
**The Fibre-Optic Broadband Rollout is being managed and done by Openreach for all communication providers/ISPs.
BT Retail (a communication provider/ISP) has nothing to do with the rollout of fibre broadband.**
Hope that helps,
Cheers
jac_95 | BT.com Help Site | BT Service Status
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